AbeBooks
reviews and complaints

I have ordered a book from AbeBooks as a birthday present for my brother. The book was quite a rare one and when I found it on AbeBooks I was extremely happy. I made my order, paid for the book and that was it. They never delivered my order! My brother's birthday was two weeks ago and he did not receive his present! Since it was a preset for a dear person I ordered in advance to be sure that it will be delivered on time. I'm very disappointed with AbeBooks!

I did not received my order and there is absolutely no way to contact customer service. Yes, they have a phone number and email, but they continue to ignore me! I have ordered 5 books from AbeBooks company and I was shocked when I did not receive anything. I thought this was a reliable and trustworthy company and before I made my order I checked the reviews and there was many positive ones and that is what fooled me. Order was placed about a month ago. Seems like AbeBooks is just a scam.

Very dishonest bookseller. Ordered a set of books listed on Biblio.com. Books never arrived. I contacted seller who did offer refund or reship. As the price was very good, I asked for reship. They said they had none in stock and it could be quite some time before the books would be available. I said that was fine. They never did reship the books and are now hiding under the Biblio policy of no refund after 30 days of shipping. This was not mentioned at the time when they said it could be quite some time to reship the books. Seems like a way to steal money from honest buyers. I have no refund and no books. These sellers are active on Alibris, Biblio, Abe Books. Beware.

Hello, My name is Martha Aggazio
I placed an order through "Textbook Rush" online for the below transaction However, I paid also for expedited delivery with an additional $25.00 + tax. I have yet to receive my last book"Definitive Book of Body Language" [protected] $12.38 3-14 business days
Questions? Contact extremely_reliable at [protected]@supportingbuyers.com from company.
"Extremely Reliable" works with Textbook Rush. The original order was placed 10/20/14. Still no third book and despite my phone and email contacting each company's Customer Service department. They ask me to call the other company. All this communication and work is placed upon me. I just want my books. Can you help?
tems shipping from Authorized Marketplace Sellers
Title Product ID Amount
Definitive Book of Body Language
Condition: Very Good
[protected] $12.38 3-14 business days
Questions? Contact extremely_reliable at [protected]@supportingbuyers.com
Unmasking the Face : A Guide to Recognizing Emotions from Facial Expressions
Condition: Brand New
[protected] $19.79 3-14 business days
Questions? Contact BarristerBooks at [protected]@barristerbooks.com
For questions about your Authorized Marketplace Seller shipment or returning this portion of your order, please contact your SELLER at the email address above.

Subtotal: $80.13
Tax: $0.00
Shipping: $27.59
Total:

Billing Address Shipping Address
Name: Martha Aggazio
Address: 1418 Brilikim Drive
Allison Park PA, 15101
Payment Method: Credit Card
Name: Martha Aggazio
Address: 1418 Brilikim Drive
Allison Park, PA 15101
Email Address: [protected]@gmail.com
If you have any questions or feedback regarding your order, please contact us at TextbookRush.

Thank you,
Your TextbookRush Team

Thanks,
Martha Aggazio
[protected]

This bookseller gives fake tracking numbers. I ordered a book 10 days ago and the shipping information they provided was from Mumbia, India.

I then called the phone number for the company on Alibris.com and I was told that the tracking information was incorrect! I have yet to obtain correct tracking information.

Don’t buy books from the website www.abebooks.co.uk. The description of the state didn’t match with the real state of books. I believed that they sell books in good condition and ordered two from them, but they sent me terrible books and when I tried to contact them I was seriously disappointed. Their support team didn’t reply and you could send them tons of emails, but nothing. Not recommended website, as well post comments about your experience with them.

CAUTION: I experienced a major price change - without any alert. Chose a book at US$ 80, 00. Price changed to US$ 290, 00 when the item was placed in the shopping basket. No notification - no alert!

Comment from Abebooks Customer Support: "I understand that the book you wish to order is appearing in your shopping basket at a different price than what was displayed in the online listing. This kind of price discrepancy occurs when a bookseller updates the price of a listing - it will appear at the new, correct price in the shopping basket even though the updated price is not yet reflected in the search results."

Imagine this kind of attitude in your supermarket...

I oredered the book The Man Who Rode Midnight by Elmer Kelton on Feb. 5, 2012 and I was sent a notice with a tracking number by email stating that the book had shipped and I would receive it ON/Before February 26, 2012. Howeve it is now March 22, 2012 and I haven't received it yet. I tried to contact them on the request return/refund button that is displayed on the order details page, but no luck. They did charge my credit card as soon as I placed the order and the bill has already been paid. I am very upset with this so called company. I hope that others will read my comment as well as the other comments before they purchase from them. In my opionion they are a crooked outfit. I shall never ordered from them again and I'll tell all of my family and friends to avoid them like the plague.

No apologies from Abebooks when shipment of books I was selling back in their buyback program was lost enroute. After numerous calls and a couple of e-mails, I was really ticked off and used the words "pissed off" in one of my e-mail correspondences. Apparently, it is deemed by Abebooks as a "curse word" so now you're informed. Then, Abebooks proceeded to tell me, or rather scold me, in their email back to me...still with no apologies! I don't swear, but apparently I did! My friends had a good laugh over this!

Lost money. Ordered a book which I never recieved, e-mailed the bookseller was told I would get a refund, which I didn't. I called Abe Books and asked for the phone # of the seller, was told there was none (unbelievable). Abe Books customer service told me to send 2 different e-mails to get the refund initiated, but with no result. DON'T BUY FROM ABE BOOKS, ABSOLUTELY UNPROFESSIONAL.

Ordered a book which I never recieved. E-mailed the company was told I would get a refund, which I didn't recieve so I called Abe Books, asked for a number for that seller, was told they didn't have one (unbelievable). Abe Books customer service told me to send 2 different e-mails to get a refund iniated, but with no results. DON'T BUY FROM ABE BOOKS, THEY DO RESPOND, UNPROFESSIONAL.

I m a student and bought a expansive book from AbeBooks.com to try and save some much needed money.I sent an immediate payment and I never have recieved the book or a refund because the seller has resold the book multiple times so that the tracking number I got to track my book noted that my item is already delivered to some other person in Missisippi. I live in Illinois, no where near and have never been to Missisippi. I called the postal office and was told whos name was on the package. This company is a rip off and I will never again buy anything from people like this. I work hard for my money and needed that book, but its ok i wil manage to buy a different one, I just hope that who ever stole my money will need this for his medicine on their death bed. ###!

I sold back numerous college text books and received a check in the mail for 1/3 of the amount that should have been given. I was told they only received 5 of 7 books and the two that were missing were the most expensive and the largest. It seemed like quite a coincidence that the most expensive books went missing when they were all shipped in the same box. Nowhere on the website is a valid number to call without leaving a message. I asked numerous times for a phone number to speak with someone and was rudely ignored. Failed to return calls, would only email and supplied horrible and untrustworthy service.

This was my second and last time using the abebooks service.

On the 4th of March I bought (and payed) a book from abebooks from the seller WORLDOFBOOKS.COM on a Friday at 20:00H.

However after 40 minutes I find out that I order an old edition, and I Tried to cancel my order. Well here is where this service shows everything, they clearly say this:

Book Details
Author: Richard G. Lipsey Ask a Question
Title: Principles of Economics
Description: This book is in stock and will ship within 24 hours from our warehouse in the UK.

As you can see the shipping will only occurs after 24 hours, however this gentlemen changed the status of my order to shipped after 40 minutes on a FRIDAY! The reason for this status is the fact that abebooks have in their policy that when a seller ships an item the order can not be canceled! At the same moment I tried to contact bought the seller and the Abebooks. I only got a response on Monday (offcourse) saying that the item were shipped and there wasn't anything to do.

Well then, in my ingenuity I waited for the book that took 3 weeks TO arrive! When I received the book on 24 of March I started the refund process and I spent 13 € sending the book (sent in April 13th) in a registered mail (the book cost me 25 €) for tracking the package.

I then emailed abebooks requesting for the seller to pay my shipping cost since it was unfair that I have to pay something that I didn't got a chance to cancel in 40 minutes after my order!

The reply was that it was unfair for the seller! For abebooks the sellers are more important that customers.

Unfortunately the UK mailling service is very bad and only now (07th May) I received the confirmation that the seller got the book on April 17th. Since I didn't know if they got the book or not I didn't requested my money till now.

But I provided the tracking number for the seller and abebooks.
However, they know that I didn't know if the book was delivery so they didn't said anything and not even abebooks.

I HAD TO SEND AN EMAIL AGAING TO REQUEST MY MONEY BACK TODAY AFTER MORE THAN 15 days after they received my book!

So my advice is use other sites like amazon (I never had refund problems with them!) or even Ebay. If you must use abebooks be SURE when buying because when you click to buy you have no CHANCE TO cancel your order.

ABEBOOKS.COM We placed the order of CHEMISTRY: THE MOLECULAR NATURE OF MATTER AND CHANGE on Aug 26, 2008 and received a verification that order has been processed and shipped. Surprisingly, More than week after we got reply that it will take about a month to ship the order. I got a stupid reply like "As I advertise in my description that normally we will ship out the book in 24 hrs. However, the book you are order is temporary out of stock. I am trying to find the book. It may takes up to 1 month to ship out the book Above email came form colorbooks2006 AT gmail.com on behalf of abebooks.com