ABC Warehouse
reviews and complaints

Price will bring a customer into a business but it is good customer service that will bring them back.

This is the second time we have been dissappointed in ABC Warehouse service. Both times regarding installation of remote start on a vechile.

The first time (a few years back) we were scheduled for an installation, arrived to be told it was impossible as their service guy NEVER works on the day we thought we were scheduled. We insisted they check the appointment book, and there we were - right where we told them we were scheduled. They back peddled, said it was a new person, etc. We demanded a refund.

We decided to give them another chance at a recently opened new location. Bought and paid for in advance the remote start and installation. Called the day before like we were asked to do. Was told to be there at 10:00am, first come first served, but would be no problem as there would be 2 technicicans working that day. Arrived early, waited outside the door for them to open - was the first one in the department and was told they would not have time. We drove 2 vechiles (so we could leave my car) wasting gas at 3.00 a gallon, and our time. They said that people were waiting that dropped off yesterday...excuse me - they do not use an appointment book and we were told - it would be no problem. I expressed how unhappy I was and that this was not the first time this had happened to us. Our salesman, (who was very nice to us - not his fault) tried to get the service tech to do our car as we were willing to leave it until the close of business...and no go - service guy said he had to leave early that day!11

What kind of service is this? I will return to have my remote installed, but I will never go back and I will tell anyone that listens how unhappy I am with this company.

I purchased a new Bosch French Door refrigerator from the store off Eisenhower in Ann Arbor, Mi. The purchasing experience was ok and we got a good price on a brand new Bosch French door refrigerator...but as soon as it was delivered was when the nightmare started. They delivered the fridge on time but the delivery people did not put the handles or level the fridge like was stated in the delivery booklet from our salesmen. In the direction we were told to let the fridge set unplugged for 8 hours which we did and as soon as it was plugged in it made an annoying high pitched noise. Called ABC and was told they needed to send out factory service to look at the fridge. I agreed and factory service said the fridge was supposed to sound like that (I can hear this high pitched sound throughout my house so there is no way it should sound like that).

The next Monday I went to a different ABC store closer to my house (I bought this fridge from the store closer to my work) because I wanted to listen to their floor model. They refused to help me and told me I had to go back to the store I purchased the fridge from. The next day I called and was told by the salesman he needed to talk to the Bosch rep and he would call me back the next day...he never did. I went down to the store and was told by the salesman he needed approval to accept the fridge back and he would call me the next day. He never did. I called and spoke to the salesman who told me I was not able to return the refrigerator and instead he would send another service tech out to replace the parts. I do not think it is right that the consumer pays $3, 000 for a fridge to have replacement parts put in it. Needless to say after talking to the salesman, the salesman's manager, and the store manaager I was refused the return and instead I am stuck with a fridge that is very loud who noone seems to think there is anything wrong with because it is still cooling. I can guarantee I will never purchase anything from ABC Warehouse again and recommend people making purchases like this to do their research on the store. ABC Warehouse does not have a return policy so you are at their mercy if you receive a defective product. Their "good price" is not worth a refrigerator I can hear running throughout my house.

My son purchased a 32in HDTV on Jan17th 2010 and never took it out of the box, he wanted to put it in his new apartment, but had a sever stroke and now is in a AFC home with NO hopes of any improvment. We asked that ABC take back his TV, only 47 days after he bought it, so that we could have more money for his treatment, and were told that is was 3 months pased the purchased date and no they couldn't do it and NO would talk to me, other then the poor lady answering the phone. The floor manager was conviently busy every time I called. Which was twice on March 6th. If any one knows how I can get the names and numbers of the Board of Dirctors of ABC, I WILL contact them with my complaints., Stay away from ABC Warehouse.

I made a large purchase from ABC Warehouse, after being warned not to go there. (Should have listened) One of the purchases was a 58" TV and the deliver person just dropped off the TV and did not take it out of the box. Ok, I thought that was wrong when I paid extra for delivery and when they got there wanted to charge me more to sit the TV on the stand, NO! Second, I paid extra for a TV stand to be put together but on delivery day the stand was dropped off already put together, how do I know they put it together. No instructions were left with the stand either, which leave me wondering if I was given the display stand or if the stand was delivered to them already put together. I will not purchase so much as a piece of gum from ABC warehouse again! Oh and my sales person called me the day before deliver, to offer me a side deal for the delivery person to put all cable, surround sound and TV together for a price of $50 to be paid to the delivery person...GEESH! NO MORE

We recently purchased a washer and dryer from ABC. We were not pleased with the sales pressure of the extended warranty. The salesman would not take no for an answer. We left the store and only returned due to the $400 difference in price. Upon delivery, we received an electric dryer not gas and did not receive a stacking kit with out "stackable" unit. We told the salesman that we needed a propane dryer, at no time did he mention we would not receive a propane dryer or at least the conversation kit. This was an additional $60.00 and ABC does not sell them. Part needed to be ordered from our appliance repair man and installed by taking the drum out of dryer. No small job and the original $400 savings has dwindled down to much less. The salesman wanted us to work on his time frame to remedy the WRONG dryer being delivered. Very dissapointed in customer service and satisfaction. We will pay extra (maybe, maybe not) next time and save on the stress.

ABC Warehouse was very slow to respond to me in reference to a repair/replacement on my Washer. I purchased a warranty and when it came time for me to have to use my warranty ABC Warehouse handle the entire situation poorly. My Washer was down from 3/24 and they just replaced it 5/5 after two repair calls, waiting for parts, leaving the old machine full of water, hanging up on me when I phone to get up-dates on my washer, rude managers at the store and service department, failure to response to my complaint on their website even thought it states that someone will response within 24 hours, failure to return my phone calls. It was not until I put in two calls to the problem solvers TV-2 that I begin to get results. ABC also would not discount or waive the charges on the new washer after everything that I had went through. ABC Warehouse cares more about the bottomline than their customers and they do not willing stand behind their products... the customer has to work to make them stand behind their product. No customer should have to go through this when they purchase a product and a service contract.

I purchased a 50" Hitachi TV 11-22-05 along with a 5 year extended warranty. It quit working Feb. 2008. It's been in the shop twice & returned twice, without being fixed. After a year of phone calls, it's getting picked up a third time. It hasn't powered-up in over 18 months, and ABC insists they can continue providing service calls for as long as they wish, until a Repair shop submits in writing that it's "unfixable". The last shop, Universal TV, refused to do it...saying "it's a cash-cow job" and would continue to work on it for as long as ABC pays them to. It's now going to ABL Electronics to see if they can fix it. ABC has now put over $1, 450. in repairs into this TV, that cost me over $2, 800 with tax & warranty, and now they're dumping more into it. My guess is they're hoping to keep running this scenerio until the warranty expires in November 2010. What idiots! At their cost, they could have replaced/refunded the TV twice over by now. I've submitted a complaint to the Better Business Bureau and plan to file a small claims lawsuit next month if it is not resolved. I've spent over $30, 000. in the Waterford ABC store, over the years, and would never step foot in one of their stores again. TERRIBLE SERVICE! Run, don't walk, to another appliance/electronics store.

I purchased a new refrigerator on March 2nd. It was delivered on March 3rd. I turned it on and went purchase food. I spent a $100.00 and put it in the unit. The next morning the unit was not cooling anything.

I called the salesperson, he was at lunch, left a message. Called again about 3 hours later, he was with a customer, left a message. Called again first thing this morning. He said he never got the messages. I explained the refrigerator I purchased on Monday did not work. Now it has been 2 days and $100.00 worth of spoiled food and I need a new unit today. Can't do it. Can't deliver until Friday. What about the spoiled food? Nothing I can do. The manufacturer won't do anything about it either.

The Manager calls back and says the best we can do is deliver it on Friday. I have to work. I can't wait all day for delivery people to show up between 7 and 3. What about the food? Nothing I can do. Great.

I have had it with terrible customer service. from the grocery store to high ticket items. These stores act like they are doing us a favor. I worked in retail management for 15 years and if my sales team or I treated people like this, we would have been let go. No accountability = poor performance and no effort. Wake up people. We used to be country that prided ourselves on quality, now, I get nothing or it's not my fault.

No more! I refuse to shop where they treat like dirt. It's not only the bad service and the $100.00 worth of food, it's my time. Which I and the company I work consider valuable. Enough!

I wanted to see if I qualified for their 3 month no interest so I called the store, I don't drive and this was explained to them. They refused to talk to me, said I needed to come in. After getting a ride they didn't even have the tv I wanted, and was in their ad. What a waste! They wouldn't run a credit report till I bought something. Don't shop there

We received one damaged dish washer and a nonworking refridgerator. Both appliances they refused to replace only that they would repair. The repairs have held up the remodeling on our kitchen. The service has been terrible and they treated me like a complete nothing only responding somewhat favorably to my husband. I will never shop there again or recommend them to ANYONE.

They have a big sign in their store that says they'll beat any price. That's a lie and false advertising. I found the same garman 260W gps for a much lower price. When I went into the ABC Warehouse, and showed them the add with the lower price. They wouldn't beat it. I found a lower price on-line.

They told me they don't match ads that are found on-line. But that's not what they advertise. When you say you'll "Beat any price", that's just what it' suppose to mean ISN'T IT!

ABC APPLIANCE in Sterling Heights, Michigan.

We purchased a TV from ABC in 2002. We have a repairman out at least three times in those years to repair what he said was a defect in the lamps. ABC says it is a warranty problem, which expired in June of this year, although, the repairman said that it wasn't a warranty problem, but as previously stated, a manufacturers defect. Red and Blue lines are appearing across the screen due to a defect in the lamps. ABC doesn't want to deal with it and apparently SONY doesn't want to either. They gave us the customer service number but conveniently said that no one would answer the phone due to their system being updated. Another manufacturer defect?