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2.0 64 Reviews

ABC Warehouse Complaints Summary

15 Resolved
49 Unresolved
Our verdict: When using services from ABC Warehouse with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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ABC Warehouse reviews & complaints 64

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L
7:01 pm EDT

ABC Warehouse sales items not in store

I go to the ABC Warehouse, and find a kitchen appliance that is an "In Store Only" item. This means that the only place I can buy it is in the store only. However, I call the store and they don't have any inventory. What the heck? Tell Gordie that his prices are great, but his inventory system sucks. We went to Sears and found a good device "in store" and "in stock". Sightly higher price, but better than two trips into the store...one to order, and one to pick up.

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9:05 pm EDT

ABC Warehouse buyers beware!!!

Please People, , Do not buy anything from ABC Warehouse, they too screwed me over on a TV. I am on my 3rd replacement of a Samsung. I paid $3450 for my original TV and they have replaced it with a $750 piece of crap. Not only that but they told me in both Muskegon and Grand Rapids (MI) that my replacement would be dollar for dollar. I have also paid for 10yrs of warranties, come to find out, when the TV is replaced you lose the warranty, so now I am out of 3yrs of a warranty that I paid for. Over all, the cost for me to have an ABC Warehouse TV in my home is $629 a year. Never again will I do business with this company they are all liars and thieves. They are out to make a sale because they work for commission. Beware it's a scam!

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4:41 pm EDT

ABC Warehouse bait and switch

ABC Warehouse is obviously using the old bait and switch routine to get you into the store and then try to get you to buy a higher priced item. Each week they put out a flyer in my local newspaper in Sandusky Ohio. One particular item is usually the main attraction on the front page of the flyer. This week it was a 60" Mitsuibishi Home theater Tv for $894. When I arrived at the store as soon as the doors opened at 9AM. The salesman met me at the door and told me they don't have that model but he tried to get me to buy a 65" Mitsubishi for over $2300. Every week they do this bait and switch with a new main item advertised but never in stock when you arrive on the first day of the ad.

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3:20 pm EDT

ABC Warehouse they do not keep their promises

We met with Calvin M at the ABC store at Mishawaka, IN yesterday to buy a dishwasher. Calvin said that he would match a lower price and offered to check other stores online and get the best price for us. After checking other store websites, he came up with a price of $ 239. Later on, we found out that Best Buy was selling the same model for $ 224. It was even on their website, so obviously Calvin was lying about the lowest price. So we went back and asked him if he would match it like he promised. Most stores will offer 10% less if customers find a lower price elsewhere. However, Calvin refused to go any lower than $224. Why would I want to buy from there, if another store is offering me the same price? Also, this is against whatever you advertise as your store motto "to keep your promises" and blah...blah. I just wanted you to know how I felt about this whole deal. I will definitely not recommend this store to anyone else.

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slatts1962
Elkhart, US
Jul 31, 2012 10:09 pm EDT

Our company does a lot of business with ABC Warehouse in Mishawaka and we deal almost exclusively with Calvin. He is very honest and helpful, as well as competitively pricing all of their appliances to meet his customer's needs. Per the consumer's complaint above, Calvin obviously matched Best Buy's price, and I cannot fathom why the consumer thinks he or she is entitled to an additional 10 percent discount because the store missed a competitor's price. I would highly recommend stopping in at ABC Warehouse and asking for Calvin the next time you want to get the best pricing on appliances in Mishawaka.

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6:21 pm EDT

ABC Warehouse sexual harrasment

My husband and I went to ABC warehouse on Monroe st. in Sylvania, Ohio 43560. We were looking for a 50" LCD t.v.. The salesman slash manager that helped us was so disrepectful. I felt very uncomfortable how he was talking to me. My husband walked away to look at another t.v. and the salesman told me that I could get a better deal if I would have came in alone. What is that suppose to mean? My husband wandered off again and the salesman/manager asked for my personal cell phone number so we can disscuss a better deal over lunch. Is this how ABC warehouse discounts? I am doing everything in my power to keep my husband from going up there to "TALK" to Matt the salesman/manager. I don't want my husband to go to jail for doing something stupid cause ABC warehouse employees are crude. My husband has already contacted a few lawyers since i wouldnt let him handle it his way. So to all the husbands out there: If you go to this ABC warehouse and your salesman/manager is Matt cech, Don't leave your wifes side!

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reefercat
, US
Jun 20, 2011 5:42 am EDT

LOL, in your dreams. Either that or your husband paid the guy to try get you off his back for a few hours so he could make out with his baby mamma

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U
3:32 pm EDT

ABC Warehouse un-professional

Yesterday while shopping at the Lansing Store, I heard the manager Greg, verbally yelling the "f" word at employees. This is a manager that would never work in my company. How unprofessional! I felt sorry for the employees, especially for one young man that seemed to be getting the full force of the swear words. At one point we thought that Greg was going to strike out. If your managers are this unprofessional, there is no way your treatment of customers is going to be any better. I would be afraid to have a problem with a purchase, I am sure that if Greg handled that problem I would be subject to his unprofessional behavior and I would not have the same restraint as that young man.

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MISSMAC7
Inkster, US
Nov 26, 2010 11:34 pm EST

SALESMAN LARRY REID SALES TELEVISION THAT ARENT IN STOCKM PAID FULL AMOUNT FOR A TELEVISOIN I WAS TOLD WOULD ONLY TAKE A FEW DAYS TO BE DEVLIVERED TO THE STORE CALLED BACK DAYS LATER AFTER NOT HEARING FROM THE STORE I WAS TOLD MY TELEVISION WOULD TAKE A MONTH OR MORE FOR DELIVERY...

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Miren
, US
Jan 19, 2010 12:31 pm EST

They sucks. Dont buy TVs from them. I brought a 40"TV and went on 3rd day for an upgrade to 46" TV. they are charging me 50% restocking fee. After a big fight, they came down to 30% restocking fee. I wont go there again.

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chms
,
Dec 03, 2008 10:10 pm EST

We bought a TV on 24th and went for an upgrade version 3 days back. they chrged us 50% restocking fee. The Management is terrible and they treated me like a complete nothing. I will never shop there again or recommend them to ANYONE.

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GM IS STUPID, REALLY STUPID
Norwalk, US
Apr 16, 2015 6:16 pm EDT

Yesterday while shopping at the Lansing Store, I heard the manager Greg, verbally yelling the "f" word at employees. This is a manager that would never work in my company. How unprofessional! I felt sorry for the employees, especially for one young man that seemed to be getting the full force of the swear words. At one point we thought that Greg was going to strike out. If your managers are this unprofessional, there is no way your treatment of customers is going to be any better. I would be afraid to have a problem with a purchase, I am sure that if Greg handled that problem I would be subject to his unprofessional behavior and I would not have the same restraint as that young man. It is amazing how all of the stores are run the same way using the "F" word at employees! But I have also heard a GM yell to customers - can you believe it? He told this customer to get the "_ell" out of HIS store. He is very unprofessional. They must pick these workers from the same jail for something. I have been to many, many ABC stores and there is the same atmosphere to unprofessionalism in every single store. I am going to write and publish about this chain and how they are hurting the public very badly and are raking in the dough while robbing the public with promises that are not kept, harassment, ex-convicts working in the store but these ex-convicts are not rehabilitated. They are still ex-convicts and are losers and are doing a great disservice to the public. COME ON EVERYONE - WE HAVE TO STOP SHOPPING THERE - THEY DON'T CARE ABOUT THE PUBLIC - THEY JUST WANT YOUR MONEY!

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Old Enlish D
Battle Creek, US
Jan 22, 2011 6:05 am EST

Customer must be mistaken

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Old Enlish D
Battle Creek, US
Jan 22, 2011 6:05 am EST

ABC Warehouse doesn't have a restocking fee Best Buy does

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5:53 pm EDT
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ABC Warehouse saleman/ manager

I puchased a Home Theater System this month from the Warren store, 10 mile & Van [censored]. As I opened the box I relized the system had been opened, there was batteries in the remote and all the plastic was off. So i took it back to the store as the young salesman had promised me it was not a used system and they had no more in the store.So we took it home the next day my husband spent 3 hours running wires and setting it up to find a DVD in the system. So i called and talked to the manager and was told to keep the one we had and he would order us a new one and it would be in by Wensday. Wensday it was not there and was told we would have to wait until Friday or we could drive to another store a pick it up.I feel this was so rude, I also work in retail and i know not all customers are right but if i knew by Wensday that the merchandise was not there, my company would have had someone within the store to go pick it up and have it in the store for the customer. Iwill not shop the Warren store again, Best Buy will get my money.

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Royal Sales Associate
Saint Clair Shores, US
May 06, 2011 5:02 pm EDT
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You would be better off with Paul's TV.

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T
2:26 pm EST

ABC Warehouse employees and products are faulty

I received the worst customer service from the sales man at ABC warehouse. I went in to purchase a TV for my mother and she randomly mentioned that I knew a little about the latest flat screens. This information was greeted with sarcasm and thrown back in my face by several other salesmen. At no point in time was I rude to them. Since when is being informed a crime. My mother really wanted the TV that we picked so I purchased it anyway. I returned to her house and helped her set it up, it doesn't work. I am disgusted.

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Royal Sales Associate
Saint Clair Shores, US
May 06, 2011 5:07 pm EDT
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Next time come to Paul's TV. No hassle customer service with a very friendly environment. We would rather educate you on the latest technology even if you don't buy than see you make a mis-informed decision.

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10:14 am EST

ABC Warehouse livonia store incident

I visited the store in Livonia on [protected] to purchase a television, I asked the salesman did the store take checks he said it depended on the check sequence #. I decided on a television and proceded too write a check for my purchase, the salesman tells me that they can take my check, but they couldn't release the television too me until the check cleared! He never made any attempt too call telecheck or his manager, I've NEVER heard of a business doing such thing. I am a ABC warehouse shopper and this incident is unacceptable.

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2:22 pm EST

ABC Warehouse horrible customer service

Purchased a 58 inch Samsung Plasma TV on Dec 02, 2010 and on Jan. 20, 2011 tv set is dead no picture no audio. Contacted the store was given a 1 800 number to call which I did was told maybe in 7 to 14 days can get someone to take a look at before any decision can be made. Called the Cooperate Office at 10 am the next morning got the run around was told the Regional Manager (Rob Rochetti)was going to contact me prior to work day end. Well believe it on not no call (big surprise) when contacted the Corporate Office again was told he was in the field and there is no way to contact him (no cell phone for a regional manager). Bottom line stay away from ABC Warehouse this is coming from a customer who has purchased from the same store for the past 15 years . I will never go back or refer anyone...

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Usman
, US
Apr 14, 2010 9:46 am EDT

After the purchase of 2 TVs from ABC Warehouse (1 of which was a large screen) we were told the other smaller TV would need to be ordered and would be here in a week. We were told we'd get a call when it came in. After 3 weeks and NUMEROUS phone calls to the salesman/store manager, we were told it still wasn't here, wasn't here, wasn't here...they could not find out when it WOULD be arriving, etc., etc., etc. Blah, Blah, Blah... I called many times only to be told the salesman was busy with another customer and left my name/phone number for a return call. Never happened. I finally called again today and demanded that I be put on hold until he COULD come to the phone. After waiting for a rather long time, he checked and said he did not have the TV, did not know when the TV might be coming in because "the manufacturer (Samsung) would much rather ship the larger TVs to the stores than ship the smaller ones like you ordered. Who knows when or if it might ever come in?" I immediately canceled my order and went to Best Buy to purchase a TV. So much for customer service -- seems it no longer exists these days, I'm sorry to say. After spending nearly 40 years of my career measuring and evaluating customer satisfaction, I sadly see that things are indeed getting worse - not better.

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L
8:46 pm EST

ABC Warehouse scam

Price will bring a customer into a business but it is good customer service that will bring them back.

This is the second time we have been dissappointed in ABC Warehouse service. Both times regarding installation of remote start on a vechile.

The first time (a few years back) we were scheduled for an installation, arrived to be told it was impossible as their service guy NEVER works on the day we thought we were scheduled. We insisted they check the appointment book, and there we were - right where we told them we were scheduled. They back peddled, said it was a new person, etc. We demanded a refund.

We decided to give them another chance at a recently opened new location. Bought and paid for in advance the remote start and installation. Called the day before like we were asked to do. Was told to be there at 10:00am, first come first served, but would be no problem as there would be 2 technicicans working that day. Arrived early, waited outside the door for them to open - was the first one in the department and was told they would not have time. We drove 2 vechiles (so we could leave my car) wasting gas at 3.00 a gallon, and our time. They said that people were waiting that dropped off yesterday...excuse me - they do not use an appointment book and we were told - it would be no problem. I expressed how unhappy I was and that this was not the first time this had happened to us. Our salesman, (who was very nice to us - not his fault) tried to get the service tech to do our car as we were willing to leave it until the close of business...and no go - service guy said he had to leave early that day!11

What kind of service is this? I will return to have my remote installed, but I will never go back and I will tell anyone that listens how unhappy I am with this company.

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3:20 pm EDT
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ABC Warehouse delivery

Went in on a Saturday evening to buy a new range. Nice, informative salesperson. Spent almost $600 for a middle of the road unit, set up delivery for Tuesday. (Next day delivery means Tuesday-Saturday).
They were to call one hour before approximate delivery time so that we could have someone there to let them in. At 4:00 on delivery day, the snotty, primadonna driver called from my front door. We told him that it would take someone a minimum of 20 minutes to get there. He said "I'm leaving in 10 minutes, there is no note in my paperwork that says to call first". I had someone there in 14 minutes from the time of that call. There was a note on the door saying we were supposed to be there.

ABC Warehouse clearly doesn't care about the average working people unless they can afford a day off to wait for one of their loser drivers! Talk about crappy service.

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Guru Laura
, US
Aug 26, 2023 11:18 am EDT

The delivery guy said I had to deliver. My washer didn’t even up on my washer. I think they’ve connected. My horse is wrong because I turn on my washer set an on Coldfoot. I was doing the hot water. They don’t seem to care what they’re doing I know they’re in a rush to get their products other people, but the people in the store that I have worked with a great great big shout out to Brandon and Mike. They’re awesome to work with others on the other hand when I can’t tell him about my situation, you put your hoses on backwards and a snotty attitude So I’m ready in about ready to send this product back because no one give me the help that I needed. This is ridiculous. And telling me, how do I know it’s using hot water well, the little sort of steamed up, but kind of gives you a hint of that

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GM IS STUPID, REALLY STUPID
Norwalk, US
Apr 16, 2015 12:16 pm EDT

I bought from ABC Warehouse, Sandusky, Ohio a washer and dryer. I was told one thing by the salesman, who was very inexperienced and had a line of bull which I overlooked because I thought I was getting a good deal but were a better product and they weren't cheap. First of all, when you order something from them, they DO NOT order it right away, they forget about it because they got the sale but never do anything else. So when the customer calls to see where their product is it was never ordered!

So you might be waiting 1-2 months before the ding-dong gets around to ordering it which is a terrible inconvenience. So I had to wait 2 months till I got my appliances GUESS WHAT? THEY WERE BOTH DAMAGED - AND THEY WERE BRAND NEW. THESE YING-YANGS HAVE A DELIVERY COMPANY THAT USES BELTS OVER THE APPLIANCES TO BE ABLE TO MOVE. WELL, THEY DAMAGE THE PRODUCTS! DID YOU EVER HEAR OF SUCH A THING IN YOUR LIFE. YOU BUY NEW PRODUCTS, PAY ALOT OF MONEY AND YOU RECEIVE YOUR BRAND NEW APPLIANCES THAT YOU HAVE BEEN WAITING FOR AND THEY WERE TWO MONTHS LATE WITH YOUR DELIVERY AND NOW THEY ARE DAMAGED!

SO IF YOU WANT TO GET A DEAL (I THOUGHT) AND WANT TO WAIT TWO MONTHS AND THEN RECEIVE DAMAGED APPLIANCES - THEN GO WITH THEM - THE BIGGEST IDIOT IS THE GM - HE IS SCARY LOOKING AND IS REALLY, REALLY STUPID - I NEVER MET ANYONE MORE STUPID THAN JEFF JAQUES - ANYONE KNOWS MORE THAN HE DOES. I DON'T THINK HE EVEN GRADUATED FROM HIGH SCHOOL. THERE IS ALSO A HEAVY SET WOMAN WITH FAKE LONG HAIR AND DARK BAGS UNDER HER EYES - SHE IS AN OUTRIGHT LIAR - LIES ABOUT ALL THE SERVICES I WAS SUPPOSED TO GET BUT DIDN'T. BUYERS BEWARE - BUYERS BEWARE - BUYERS BEWARE - BUYERS BEWARE!

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J
3:47 pm EDT

ABC Warehouse defective refrigerator

I purchased a new Bosch French Door refrigerator from the store off Eisenhower in Ann Arbor, Mi. The purchasing experience was ok and we got a good price on a brand new Bosch French door refrigerator...but as soon as it was delivered was when the nightmare started. They delivered the fridge on time but the delivery people did not put the handles or level the fridge like was stated in the delivery booklet from our salesmen. In the direction we were told to let the fridge set unplugged for 8 hours which we did and as soon as it was plugged in it made an annoying high pitched noise. Called ABC and was told they needed to send out factory service to look at the fridge. I agreed and factory service said the fridge was supposed to sound like that (I can hear this high pitched sound throughout my house so there is no way it should sound like that).

The next Monday I went to a different ABC store closer to my house (I bought this fridge from the store closer to my work) because I wanted to listen to their floor model. They refused to help me and told me I had to go back to the store I purchased the fridge from. The next day I called and was told by the salesman he needed to talk to the Bosch rep and he would call me back the next day...he never did. I went down to the store and was told by the salesman he needed approval to accept the fridge back and he would call me the next day. He never did. I called and spoke to the salesman who told me I was not able to return the refrigerator and instead he would send another service tech out to replace the parts. I do not think it is right that the consumer pays $3, 000 for a fridge to have replacement parts put in it. Needless to say after talking to the salesman, the salesman's manager, and the store manaager I was refused the return and instead I am stuck with a fridge that is very loud who noone seems to think there is anything wrong with because it is still cooling. I can guarantee I will never purchase anything from ABC Warehouse again and recommend people making purchases like this to do their research on the store. ABC Warehouse does not have a return policy so you are at their mercy if you receive a defective product. Their "good price" is not worth a refrigerator I can hear running throughout my house.

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AmazedatABC
Pontiac, US
Dec 20, 2011 4:37 am EST

Guess it is like Gordy says "there is a sucker born every minute". Makes you wonder how Abc sells so cheap can you say manf. returns?

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12:43 pm EDT

ABC Warehouse do not honor their return policy

My son purchased a 32in HDTV on Jan17th 2010 and never took it out of the box, he wanted to put it in his new apartment, but had a sever stroke and now is in a AFC home with NO hopes of any improvment. We asked that ABC take back his TV, only 47 days after he bought it, so that we could have more money for his treatment, and were told that is was 3 months pased the purchased date and no they couldn't do it and NO would talk to me, other then the poor lady answering the phone. The floor manager was conviently busy every time I called. Which was twice on March 6th. If any one knows how I can get the names and numbers of the Board of Dirctors of ABC, I WILL contact them with my complaints., Stay away from ABC Warehouse.

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5:04 am EDT
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ABC Warehouse terrible service

I made a large purchase from ABC Warehouse, after being warned not to go there. (Should have listened) One of the purchases was a 58" TV and the deliver person just dropped off the TV and did not take it out of the box. Ok, I thought that was wrong when I paid extra for delivery and when they got there wanted to charge me more to sit the TV on the stand, NO! Second, I paid extra for a TV stand to be put together but on delivery day the stand was dropped off already put together, how do I know they put it together. No instructions were left with the stand either, which leave me wondering if I was given the display stand or if the stand was delivered to them already put together. I will not purchase so much as a piece of gum from ABC warehouse again! Oh and my sales person called me the day before deliver, to offer me a side deal for the delivery person to put all cable, surround sound and TV together for a price of $50 to be paid to the delivery person...GEESH! NO MORE

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george313
, US
May 05, 2010 8:47 pm EDT
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usually when you buy things and have them delivered thats whats they do with them is deliver them.. go to best buy and ask stupid ### geek squad how much they charge for install and building of a tv and a stand that size.. its around 200-300 dollars..

that is all

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8:02 am EST
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ABC Warehouse do not shop there

We recently purchased a washer and dryer from ABC. We were not pleased with the sales pressure of the extended warranty. The salesman would not take no for an answer. We left the store and only returned due to the $400 difference in price. Upon delivery, we received an electric dryer not gas and did not receive a stacking kit with out "stackable" unit. We told the salesman that we needed a propane dryer, at no time did he mention we would not receive a propane dryer or at least the conversation kit. This was an additional $60.00 and ABC does not sell them. Part needed to be ordered from our appliance repair man and installed by taking the drum out of dryer. No small job and the original $400 savings has dwindled down to much less. The salesman wanted us to work on his time frame to remedy the WRONG dryer being delivered. Very dissapointed in customer service and satisfaction. We will pay extra (maybe, maybe not) next time and save on the stress.

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7:45 am EST
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ABC Warehouse very slow to respond

ABC Warehouse was very slow to respond to me in reference to a repair/replacement on my Washer. I purchased a warranty and when it came time for me to have to use my warranty ABC Warehouse handle the entire situation poorly. My Washer was down from 3/24 and they just replaced it 5/5 after two repair calls, waiting for parts, leaving the old machine full of water, hanging up on me when I phone to get up-dates on my washer, rude managers at the store and service department, failure to response to my complaint on their website even thought it states that someone will response within 24 hours, failure to return my phone calls. It was not until I put in two calls to the problem solvers TV-2 that I begin to get results. ABC also would not discount or waive the charges on the new washer after everything that I had went through. ABC Warehouse cares more about the bottomline than their customers and they do not willing stand behind their products... the customer has to work to make them stand behind their product. No customer should have to go through this when they purchase a product and a service contract.

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12:11 pm EDT
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ABC Warehouse warranty fraud

I purchased a 50" Hitachi TV 11-22-05 along with a 5 year extended warranty. It quit working Feb. 2008. It's been in the shop twice & returned twice, without being fixed. After a year of phone calls, it's getting picked up a third time. It hasn't powered-up in over 18 months, and ABC insists they can continue providing service calls for as long as they wish, until a Repair shop submits in writing that it's "unfixable". The last shop, Universal TV, refused to do it...saying "it's a cash-cow job" and would continue to work on it for as long as ABC pays them to. It's now going to ABL Electronics to see if they can fix it. ABC has now put over $1, 450. in repairs into this TV, that cost me over $2, 800 with tax & warranty, and now they're dumping more into it. My guess is they're hoping to keep running this scenerio until the warranty expires in November 2010. What idiots! At their cost, they could have replaced/refunded the TV twice over by now. I've submitted a complaint to the Better Business Bureau and plan to file a small claims lawsuit next month if it is not resolved. I've spent over $30, 000. in the Waterford ABC store, over the years, and would never step foot in one of their stores again. TERRIBLE SERVICE! Run, don't walk, to another appliance/electronics store.

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5:34 pm EDT
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ABC Warehouse - unhappy customer

I bought a Panasonic 50 inch flat screen tv from the Store in Saginaw, Mi. I told the salesmen that I would not be setting up the tv right away. He told me it was ok that if anything was wrong with it, I had a year to return it. The other day, I decided to get the tv out of the box, I opened the box and to my dismay, the screen was broken. I took the tv...

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5:54 am EDT
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ABC Warehouse terrible experience

I purchased a new refrigerator on March 2nd. It was delivered on March 3rd. I turned it on and went purchase food. I spent a $100.00 and put it in the unit. The next morning the unit was not cooling anything.

I called the salesperson, he was at lunch, left a message. Called again about 3 hours later, he was with a customer, left a message. Called again first thing this morning. He said he never got the messages. I explained the refrigerator I purchased on Monday did not work. Now it has been 2 days and $100.00 worth of spoiled food and I need a new unit today. Can't do it. Can't deliver until Friday. What about the spoiled food? Nothing I can do. The manufacturer won't do anything about it either.

The Manager calls back and says the best we can do is deliver it on Friday. I have to work. I can't wait all day for delivery people to show up between 7 and 3. What about the food? Nothing I can do. Great.

I have had it with terrible customer service. from the grocery store to high ticket items. These stores act like they are doing us a favor. I worked in retail management for 15 years and if my sales team or I treated people like this, we would have been let go. No accountability = poor performance and no effort. Wake up people. We used to be country that prided ourselves on quality, now, I get nothing or it's not my fault.

No more! I refuse to shop where they treat like dirt. It's not only the bad service and the $100.00 worth of food, it's my time. Which I and the company I work consider valuable. Enough!

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Denny
, US
Mar 10, 2009 6:27 am EDT

I purchased a new refrigerator on March 2nd. It was delivered on March 3rd. I turned it on and went purchase food. I spent a $100.00 and put it in the unit. The next morning the unit was not cooling anything.

I called the salesperson, he was at lunch, left a message. Called again about 3 hours later, he was with a customer, left a message. Called again first thing this morning. He said he never got the messages. I explained the refrigerator I purchased on Monday did not work. Now it has been 2 days and $100.00 worth of spoiled food and I need a new unit today. Can't do it. Can't deliver until Friday. What about the spoiled food? Nothing I can do. The manufacturer won't do anything about it either.

The Manager calls back and says the best we can do is deliver it on Friday. I have to work. I can't wait all day for delivery people to show up between 7 and 3. What about the food? Nothing I can do. Great.

I have had it with terrible customer service. from the grocery store to high ticket items. These stores act like they are doing us a favor. I worked in retail management for 15 years and if my sales team or I treated people like this, we would have been let go. No accountability = poor performance and no effort. Wake up people. We used to be country that pridede ourselves on quality, now, I get nothing or it's not my fault.

No more! I refuse to shop where they treat like dirt. It's not only the bad service and the $100.00 worth of food, it's my time. Which I and the company I work consider valuable. Enough!

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