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[Resolved] ABC Financial / Retro Fitness / membership fee overcharge / issue unresolved

1 Sherwood, AR, United States
Contact information:

The monthly collection of $19.99 (regular membership) suddenly and without notice changed to $29.99 ($33 on my Credit Card Statement). When it happened I had just transitioned from Oceanport, NJ Branch to Old Bridge, NJ as regular member. I had began to contact Oceanport Branch and ABC financial to question this. I had been told I had "unlimited tanning". I had explained that I had not signed up for unlimited tanning and requested that the monthly fee be corrected. This began in 2015. It is now 2018 and the issue is still unresolved.

Recently the expiration date on my credit card changed and I did not update it in the computer. All of a sudden ABC Financial has my contact information and can call me and text me? 36 months of no return calls or emails and now they can contact me, albeit not about resolving my issue but to collect the money.

I had just recently been contacted by ABC Financial by somebody named David Carr.
He told me I have a VIP membership, which includes unlimited tanning. (never requested that OR was offered any of the benefits that come with VIP membership) he then indicated he was able to get the monthly invoice to change back to $19.99 (have not verified that) but my membership has been terminated and account is in collections so it is unclear how that is a resolution. It is still not resolved as to HOW i will be compensated for the overcharge.

I have requested that a reasonable offer be made of perhaps one year of regular membership without dues collected (to compensate for 3 years of VIP membership dues collected). That does not fully compensate but it is a reasonable compromise.

CHASE Visa has also offered to intervene but always expects that member exhaust all means to directly resolve it. They will not attempt to collect that money.

I have also looked to (hopefully FREE) legal representation and to talk to media outlets if this is not quickly resolved.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • ABC Financial Services Customer Care's Response, May 18, 2018

    We regret to hear your recent experience with ABC Financial Services was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken. We strive to address all consumer feedback, positive or negative, and want to make sure your situation was handled properly.

    Unfortunately, I was not able to locate your membership with the information provided in this post. Please email me at [email protected] with either your 9 digit agreement number or the home phone number that is listed on your account so that I may look into this for you.

    Cherette Tyler-Clegg
    Customer Relationship Specialist
    ABC Financial Services, Inc.

May 16, 2018

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