[Resolved] ABC Financial / canceling
I wanted to cancel my membership and auto deduction with WOW and ABC Financial. Called ABC Financial and explained that my Health Plan would pay for my gym membership, but WOW was not included. The customer service rep said she would note all this on my account and all that I had to do was send them an email saying that I wanted to cancel. I did that and thought that was the end of it. They charged my account in February as they said they would because of the timing. They charged my account in March also and when I noticed it I called them back. I was told that they never received my email and there were no notes on my account about canceling. Again they told me to send them an email which I did, as well as a registered letter. So now they tell me that they will charge my account again in April because I did not give them 30 days notice and the charge will be $24.95, more than they had been charging me ($19.95/mo). My next action, after this complaint, will be to file one with the Better Business Bureau and the Attorney General's Office here in Massachusetts. If you are joining a health club make sure that they do not use ABC Financial.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
ABC Financial Services Customer Care's Response, Apr 09, 2012
We regret to hear your recent experience with ABC Financial Services was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken. We strive to address all consumer feedback, positive or negative, and want to make your situation was handled properly.
I was not able to locate your membership with the information provided in this post, however, should you have additional comments you would care to discuss, please email me at Stephanie.[protected]@abcfinancial.com.
Data Research Analyst
ABC Financial Services, Inc.
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