Menu
AARP Services
AARP Services Customer Service Phone, Email, Contacts

AARP Services
reviews & complaints

www.aarp.org
www.aarp.org

Learn how the rating is calculated

1.7 234 Reviews

AARP Services Complaints Summary

39 Resolved
195 Unresolved
Our verdict: With AARP Services's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for AARP Services has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of AARP Services. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

AARP Services reviews & complaints 234

Sort by:

Newest AARP Services reviews & complaints

ComplaintsBoard
W
7:04 pm EDT

AARP Services car insurance

on or about may 7th i called to let the hartford know that my car was to be transferred within 30 days to my daughter. At that time i did go ahead and extend my insurance by 30 days and paid 185.15(?) to do so. the transfer took place as noted above and my daughter took posession and insured it in her own name.
Now, however I am recieving ongoing billings and a threat to send me to collections if i don't pay on a rider of $1M that was not cancelled when i cancelled my policy. in fact they sent me a letter stating that my policy was cancelled on the original date for non payment so it seems they didn't even give me the 30 days for which i paid.
there is either rampant incompetence or downright fraud. Why would you continue a rider on a policy that was cancelled? is it only to be able to bilk an elder?

Read full review of AARP Services
Hide full review
ComplaintsBoard
J
2:41 pm EDT

AARP Services getting my name correct

I am 61 years old. Have since a kid went by the 2nd and take great offense when someone sends me stuff as Jr. In the past when I belonged to them I went by the 2nd. So when did Jr. come into affect? Not on drivers license or social security card. The only thing good about their membership is you can get some hotel discounts if they accept it! Other than that, nothing I found yet!

Read full review of AARP Services
Hide full review
ComplaintsBoard
C
3:27 pm EDT

AARP Services medical insurance

I have called numerous times to get United Healthcare cancelled
When inquiring about this insurance supplement, the sales person
put United Healthcare as my primary. Medicare secondary
I have not paid any premiums to United Healthcare
I just want it cancelled so I can go to the doctor
My doctors have been billing my Medicare for 10 years without any problem.
The customer service at United Healthcare is terrible
Now they tell me I have to wait until the end of the month for the cancellation
to be effective
I have medical situations that must be addressed now! I cannot wait
These people are terrible
Why do I even have AARP

Read full review of AARP Services
Update by Cheryl Montero
Aug 05, 2019 3:28 pm EDT

I have called numerous times to get United Healthcare cancelled
When inquiring about this insurance supplement, the sales person
put United Healthcare as my primary. Medicare secondary
I have not paid any premiums to United Healthcare
I just want it cancelled so I can go to the doctor
My doctors have been billing my Medicare for 10 years without any problem.
The customer service at United Healthcare is terrible
Now they tell me I have to wait until the end of the month for the cancellation
to be effective
I have medical situations that must be addressed now! I cannot wait
These people are terrible
Why do I even have AARP

Hide full review
ComplaintsBoard
S
7:32 am EDT

AARP Services united healthcare prescription plan

Approximately 4 - 5 months ago it became necessary for me to stay with my sister to care for her after having a double mastectomy followed by chemotherapy. It is approximately 2 hours driving time between my home and my sisters.
During this time, I did not drive back to my home. I had a neighbor pick up my mail, review, and let me know what might be important for her to send to me.

Unfortunately, she did not do a great job. It appeared that I missed a payment of approximately $85 dollars for my United Healthcare Prescription Drug plan and when I spoke with UH they told me that my reason for missing the payment (caring for cancer patient - my sister) did not meet the criteria to reinstate my policy.
The representative was often rude and uncaring. She asked if anyone died in my family which would have prevented me from paying.
The questions, just got worse.

So, at this point I have no prescription coverage. I have thyroid issues, am in the 75 percentile for having stroke of heart attack etc. and now I have no prescription coverage.

I thought AARP was better than this. I am so disappointed with the way I was dealt with and the fact that caring for someone was in their minds not a good enough excuse to have my plan reinstated. Someone has to die!

AARP would rather I go without my prescriptions than reinstate for the less than $100 which I was ready to pay with a credit care.

I thought AARP was better than this.

Sue Weit

Read full review of AARP Services
Hide full review
ComplaintsBoard
B
4:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AARP Services aarp benefits are canceled at age 65

I was stunned when I recently received notice that the supplemental health insurance that I purchased through AARP was canceled the day I turned 65.

They stated that I'm now on medicare (which I'm not) so I don't need the Hospital Cash Plan.
This insurance underwritten by United Health pays a set amount of dollars per day for everyday that your in the hospital and has nothing to do with what health insurance I have. Which by the way is BS of Ca. PPO through my company.

I attempted to complain about this on Yelp but I have to assume that Yelp and Aarp are working together as there are no complaints about Aarp on it's website. Their also is no way to file a review on it as Yelp doesn't recognize Aarp on it's website to be reviewed.

Any assistance on this would be much appreciated as this effects every single member of Aarp.

Bob,

Read full review of AARP Services
Hide full review
ComplaintsBoard
P
9:57 pm EDT

AARP Services aarp roadside assistance

On Wednesday, July 3, 2019, at approximately 1: 30 pm, I had a flat time and I called for AARP Roadside Assistance for help. I waited for about 45 minutes and the person who responded approached me in a van or truck and with a rude tone told me that he could not fix my tire where it was located. He then drove off. I was shocked. A voice mail message was left on my phone from AARP Roadside Assistance informing me that I was in a location that was not safe for a person to change the flat tire.

I was frustrated because I was located in Washington DC on 645 Milwaukee Pl, SE in a very safe location and had been waiting for over an hour. I contacted another road service for help. After another 40 minutes, a person responded with a friendly demeanor and he simply asked me to back up my car and he quickly placed the donut or space on my car and I was able to go to the tire shop to get a replacement.

I am lucky that I had access to an alternative for service. Most seniors are not so lucky. I am simply asking that the road service contractors employ people who are going to be professional and truly responsible for the needs of seniors.

In my case, the responding person could have informed me that it was not safe and he could and should have made immediate arrangements for me to be towed if he felt that was the service needed.

The truth is I was in a safe location and all he had to do was ask me to back my car to a position where he could change the tire safely.

I pay for this service, and I don't think it is too much to expect timely and competent responses when needed.

Client Number: [protected]
Email: [protected]@outlook.com

Read full review of AARP Services
Hide full review
ComplaintsBoard
L
2:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AARP Services someone took over your telephone line today and was selling products

I called 888-687-2277 to asked information on an old bill The phone was answered by a woman who said they have a special AARO free offer for FIRST ALERT. They got personal information including my answering yes to can you hear me.
I agreed to the service but then realized this is not how AARP operates It was a hard sell I tried to call back but only got a recording. They then told me the number was changed and to call on another number.
Later when I called back I received the normal AARP response
I believe some scammer got in control of you telephone number. I hope this will not mean trouble for me.
The call was made on Sunday June 23, in the afternoon,
My name is Leonard Primack [protected] 1
They also tried to sell Dish TV service

Read full review of AARP Services
Hide full review
ComplaintsBoard
A
3:35 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AARP Services aarp rewards

I like my insurance or benefits from AARP. You can use your rewards to shop. The only thing is, all of my order hasn't shown up. I have tried to contact customer service, but my watch for my spouse didn't work, my rollerball cologne never showed up. I emailed too. It's impossible to find on the site where to contact about orders. I did go through this with Ariel wines too. I used my pay pal account to handle the remaining problem. Unfortunately with my AARP, pay pal wasn't a check out option. Customer service has to get much better than this.

Read full review of AARP Services
Update by Amy G. Davidson
Mar 19, 2019 12:18 pm EDT

Yesterday, I verified my email. I have done this a few times. I subscribe to many free informative articles . I was awarded thousands of points. Thank you. This makes up for some things that didn't show up.

Resolved

When given free information, given back rewards points it's like a bonus or a health fair. I was happy with that much.I was refunded for the missing merchandise. They promptly apologized. I do like the health plan for the price . I am unhappy occasionally. I don't want to give up just yet . Thank you for this site ! I gladly got a refund. Amy

Hide full review
ComplaintsBoard
J
11:30 am EST

AARP Services life insurance company metlife / metropolitan

We have been clients of Met Life for the past 29 years. Our policy premiums doubled approximately 5 years ago due to our age. Since that time, we have received minimal assistance and support including having a responsible agent that has left us with a lack of confidence in our insurance security. In addition we have been charged for a rider policy that is not needed.

Read full review of AARP Services
Hide full review
ComplaintsBoard
A
11:54 am EST

AARP Services renewal notices

I received an AARP renewal 5 years for $49.00 mailed to AARP P.O. Box 93125 Long Beach CA [protected]. Is this a legitimate renewal or is someone trying to rip me off? If I were to renew on line it would cost $63.00. If it is legitimate, why is the $49 reflected on AARP.org website? There were no renewal "specials" that I could find on the aarp.org website. Does AARP and its affiliates share my address or any other of my information to anyone?

Read full review of AARP Services
View 0 more photos
Hide full review
ComplaintsBoard
B
4:28 pm EST

AARP Services unethical behavior

They are con artists! First they tried to tell me because they had to move my plumbing that they had to do a custom shower. Then the boss called and told him he had to add a $1000 increase to the contract after I already signed the contract and I only signed it because they guaranteed me 3-4 wks for installation. Then the sales rep called me and told me the custom shower (which was $2000.00 less than the standard shower) was going to take 6-8 wks and he knew I wouldn't go for that so to go to the standard shower which was more, but they could get that done in the 3-4 wks. Well they took my deposit and when I started questioning them almost 4 wks later about when the installation was going to be they told me it was 6-8 wks so it would be another 3-4 wks. Remind you my signed contract say 3-4wks. So now I am stuck! In addition the reason I wanted this shower quickly was so my mother would be able to shower, so now she hasn't been able to shower for almost 4wks and now it will be another 3-4 before she will be able to get one! When I contacted the sales rep all he could say was " I'm Sorry. I did not mean any harm. I'm trying to do my best" BEST? for who your pocketbook! Maybe they should not be taking advantage of SENIOR CITIZENS! 6-8WKS I COULD HAVE BUILT THIS SHOWER MYSELF FOR 1/2 THE PRICE! WORST OF ALL THE PEOPLE THEY ARE USUALLY DEALING WITH ARE SENIORS AND THEY ARE TOTALLY TAKING ADVANTAGE OF THEM. CONNING THEM ALL THE WAY TO THE BANK!

Read full review of AARP Services
Hide full review
ComplaintsBoard
S
8:27 am EST

AARP Services unitedhealthcare aarp supplemental insurance

1-07-2019 I responded to an email from UHC to register for their new HealthID security service on-line which didn't work. I followed the direction to call their 1-800 customer service # and was on hold for 31 minutes before giving up.

If AARP is promoting and partnering with UHC, then you should know that the customer service is deplorable.

It doesn't appear that their website offers the capability to communicate electronically.

Incredibly frustrating.

Read full review of AARP Services and 6 comments
Hide full review
6 comments
Add a comment
T
T
Tom Harrison
, US
Jan 04, 2022 6:08 am EST

there is a problem with the misrepresentation of coverage at worst and a lack of complete disclosure and a better expalnantion at best

L
L
Laird Dixon
Lubbock, US
Apr 07, 2021 9:38 am EDT
Verified customer This comment was posted by a verified customer. Learn more

All the doctors I have seen claim that USHealthcare has become almost impossible to deal with. They are attempting to practice medicine. The doctors that I see are the best in their field in my area. Most are medical school professors or have been. He said that they deny most physical therapy.
Loosen up and quit trying to practice medicine.

B
B
Bob Caine
, US
Oct 11, 2019 3:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I will be switching insurance next year. I have AARP Medicare Complete and have recently discovered that it should be called AARP Medicare INCOMPLETE. I was recently diagnose with tongue cancer. I was told by 2 In-Plan doctors, I needed to go to University of Alabama-Birmingham (UAB) for treatment since they are experts in the field. My coverage does not include UAB and applying for out of network coverage has met with mixed acceptance. I switched to in-plan doctors and facility and now the treatment they recommend is being denied.

UHC is going out of their way to make sure I cannot recover from my cancer and die trying to get the treatment that the in-plan doctors recommend.

I cannot believe AARP promotes this product.

I am telling every one I know not to have anything to do with AARP Medicare Complete. The plan only promotes second rate health services.

L
L
Laszlo vecsei
, US
Oct 08, 2019 5:56 pm EDT

Is there a way to file a complaint against AARP? United Healthcare medical advantage plan is not exactly what the agents and seminars make it look like. None of the agents or seminars ever talk about that you still owe the
20 percent that Medicare doesn't cover. If you pick medical advantage plan "B" you make a monthly payment, you
pay co-payment visiting the doctor, need an expensive test pay 20 percent that Medicare doesn't pay, you are very
limited which doctor you can see, make sure they are in the plan. Where are all the savings that the agents were promising?
Filed two complaints four weeks apart with United Healthcare not one ever contacted me, today one of the agent on the phone want to file a third one, great, when we got to the point that what day last year you have talk to the agent that sold you the policy I couldn't pinpoint the exact day so he can't file the complaint without the exact day. Do you think that any insurance company may have a copy on their file when you sign the contract? Excuse?
Tried to file a complaint with AARP they can only refer or transfer back to United Healthcare.
AARP are you no shame, selling your name, your members without checking out the company.
P.S. Is there a reason that you are hiding behind your fancy title so the members have no exes to you. What are you afraid of?

M
M
mikeled
, US
Apr 01, 2019 10:59 am EDT

I agree. I have been getting the run around with Customer Service and Underwriting Departments...NO communication. Will spread the word and seek different insurance next time.

L
L
LJSchlie
, US
Jan 07, 2019 7:39 pm EST

Phone service is terrible. It does not matter if they have hours till 11pm. I held for 30+ minutes and then had a person finally answer. I asked my question on finding out if a medical procedure was covered by UHC and he said he had to check with Medicare. Medicare does not cover it and I told him that. He (Calvin) then said "Then get better insurance". Nice! So glad I signed up for UHC.

ComplaintsBoard
C
9:30 am EST

AARP Services unauthorized credit card charges and overdraft fees

My name is Connie Gary -----contact me @ [protected]@aol.com
AARP billed without notification caused an over draft and stated a delay in reversing the charges even though I canceled services before member ship expires. When I tried to get assistance I spoke with three customer service representatives. Two McKenzie and Casandra were rude and refused to give corporate info. Susan was a little better yet not really helpful. How can this company be an advocate for senior citizens while defrauding them as well?

Read full review of AARP Services
Hide full review
ComplaintsBoard
L
1:36 pm EST

AARP Services hartford insurance

I was a member of AARP and bought Homeowners and Auto Insurance through Hartford Insurance in 2015. Since that time premiums have increased triple the amount for both homeowners and auto. Also, Hartford took it upon themselves to reduce my auto insurance to just LIABILITY and not inform me. AARP has become a facilitator for Hartford to rip-off seniors and the disabled and don't want to assist or know about how bad it is. The proof is in their statement on the complaint site: " If you have questions or concerns specifically about an AARP co-branded product, we recommend that you contact AARP's providers directly." AARP should be ashamed, it's one of the largest lobbies for seniors and is just collecting membership fees and getting fatter and fatter financially with no real help for seniors with homeowners and auto insurance needs and using celebrities to promote them...should be ashamed. Thank God I'm no longer a member.

Read full review of AARP Services and 8 comments
Hide full review
8 comments
Add a comment
W
W
Wewoka
Las Vegas, US
Jul 28, 2022 4:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been with AARP Hartford Insurance, I cancel my car insurance on 7.5.22, they send me a bill for $130.76 that was due. I called and complain, and she kept telling me that the difference of prorated for the year, that I owe. I was so upset, AARP Hartford Insurance is penalizing me for not completing a full year. They need to be ashame of themselves taking advantage of senior. I was hurt knowing I have to still paid them, they could care less if I'm on an fixed income. I ask could I make installment payments, and she told me that my bill is due on 8.04.22, and if not payed in full, they would charge me a late fee. I had full fate in them at the beginning. But now, I'm too embarrassed and hurt for trusting them.

N
N
nina k tate
Avon, US
Mar 28, 2022 11:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Because of AARP I purchased both auto and homeowners policy with Hartford Insurance. I contacted Hartford's Customer Service complaint department. They accepted no fault on their part. The following is my response to them:

Regarding the auto policy. I still believe there is a matter of miscommunication on the part of Hartford Insurance regarding my communication with the sales representative. In no way did I specifically demand just a supplemental and an only non or underinsured policy. The 2017 Honda is still a relatively new vehicle with only 38,000 miles. I have notified AARP of this discrepancy. In doing so, I couldn't help but notice there were several complaints to AARP regarding Hartford Insurance changing coverage with auto policies without the client's knowledge. I encourage you to check on customer complaint reviews for your own understanding. These/Your former Hartford Insurance customers are literally asking AARP to reconsider partnering with Hartford Insurance. When there are many complaints with the same insurance company for the same or similar reasons one has to consider a strong possibility of lack of follow through and responsibility on the part of the sales reps. in addition to the ethics of the company.

2.) Regarding the Homeowners policy. I disagree with your argument that I told the sales representative to mail premium notices to my home address and to then, as you state, for me to pay the homeowners insurance premium out of pocket. Hartford asked who my mortgage company was. I provided that information. I was also asked what my home address was. I also provided that. According to Hartfords own customer portal website "WE WILL NOTIFY ROCKET MORTGAGE for the premium. I printed off this page and it is now in file. Rocket Mortgage is one of the largest mortgage companies in America. I know that Hartford has in its system the contact information for Rocket Mortgage. A few days ago I had the Hartford customer service rep make a conference call with Rocket Mortgage and myself regarding this issue. Your rep heard Rocket Mortgage state Hartford Insurance did NOT contact them or notify them for payment arrangements. In fact, Rocket Mortgage stated I still had coverage with the previous insurance company. Hartford did not provide the coverage. Accordingly I should not have two (2) insurance companies for one (1) homeowners policy. Hartford did not make the effort to complete the job. Seriously, Hartford cannot expect to be paid from my mortgage escrow account UNTIL Hartford Insurance makes contact with said mortgage company to provide information and banking detail for premium payments. Hartford Insurance unmistakably dropped the ball and failed once again with follow through. I did everything I was asked to do by Hartford Insurance. None of this is my fault. Hartford Insurance has failed a relatively new customer.

R
R
Reta Griffith
, US
Feb 03, 2022 11:37 pm EST

AARP should be ashamed of themselves -period, their Homeowner's policy is not worth the paper it is written on. So much for their 100% replacement policy and please do not be fooled by their premium coverage, read the complaints and recognize why nearly half the USA will not permit Hartford to offer residence its coverage. The errors our HO agent made on our claim are absolutely outrageous. So bad we had to hire a private adjuster to avoid being ripped off and to enforce the care we were promised if our home was lost.

V
V
Veryworriedandtired
West Haven, US
Nov 27, 2021 2:10 pm EST

My mom and dad had AARP/The Hartford since the 1990s. Dad passed in 2002 and Mom August 2021. I did call The Hartford to ask how to continue to write the checks as I have been doing for Mom since Dad passed. I was told that I can continue to write them but in December 2021 it would be cancelled. Since the homeowner is no longer living there or alive, their underwriters cancel the policy. To make matters worse, my sister died suddenly a few weeks ago so I have both probates in process. I called customer service who informed me that I can call Foremost to see if they will insurance the property. The property is not in a high crime area, New Haven County(West Haven) but the rep inferred due to a high crime area. My parents bought the house in 1976. The only thing that changed in the neighborhood is that some people cannot understand that garbage is placed in garbage cans and you must stop your children from destroying property. Some people must learn to acclimate themselves to the country in which they live.
My sister has lived in this house with my parents since the 1990s. I lived in the house, too, since 2014. My auto policies were with The Hartford. Unfortunately, we were burned out of the house in 2020 and got back into the house in December 2020. Now I must hurry and look for another insurance company who won't just drop you because their underwriters say to do so. We must learn to read these policies. As you get older, you don't get smarter. Not even these lawmakers understand the jargon they have written regarding these insurance laws. For instance, if you live in one part of Connecticut, you might be eligible for certain health insurances or if you live in another part, you might not be eligible for certain health insurances. Nutty!

M
M
Mornimer
Lancaster, US
Nov 09, 2021 6:14 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Signed up with AARP Hartford for home and auto policies. Was charged $1453.00 for both policies. I paid for full year. Eighty days later I canceled policies over an additional charge they tried to charge me. I figured my refund based on eighty days of the year I was covered, 21.9% of the year (80 days divided by 365 days in year) and therefore I would be receiving a refund of 78.1% of the $1453.00 which would be $1134. plus change. I received $1018.00. I called and talked to customer service and the person relayed the message to me that they had refunded the correct amount. I asked how they arrived at the amount and if they charged me a cancelation fee or any other fee to cancel insurance? I was told there was no additional fee, and the amount that they sent me was correct. I asked if they could send me how they arrived at their refund amount, either by email or by mail letter and the person told me they would. To date I have not received either. I will never again buy insurance from AARP insurance. And will have to think long and hard before paying full amount for year in advance. Ripped Off.

M
M
Mornimer
Lancaster, US
Nov 09, 2021 6:14 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Signed up with AARP Hartford for home and auto policies. Was charged $1453.00 for both policies. I paid for full year. Eighty days later I canceled policies over an additional charge they tried to charge me. I figured my refund based on eighty days of the year I was covered, 21.9% of the year (80 days divided by 365 days in year) and therefore I would be receiving a refund of 78.1% of the $1453.00 which would be $1134. plus change. I received $1018.00. I called and talked to customer service and the person relayed the message to me that they had refunded the correct amount. I asked how they arrived at the amount and if they charged me a cancelation fee or any other fee to cancel insurance? I was told there was no additional fee, and the amount that they sent me was correct. I asked if they could send me how they arrived at their refund amount, either by email or by mail letter and the person told me they would. To date I have not received either. I will never again buy insurance from AARP insurance. And will have to think long and hard before paying full amount for year in advance. Ripped Off.

O
O
Olga Pina
, US
Sep 15, 2020 3:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am a senior customer of aarp/hartford insurance and am just furious!

I filed a claim for my roof that has issues with past hail storms and has about 50 pocket holes on the roof.

It is not leaking at the moment, but I wanted to have the roof inspected and reviewed by them.

Even before anything was reviewed, I was told that the deductible would be from about

$11, 000.00 to $20, 000.00!

I am appalled that the deductible sounds fraudulent and they just don't want to replace o

Or repair my roof at least.

I will never donate, insure or in any way promote aarp or its affiliates.

I will file a complaint against them with a federal agency or anyone interested in a fair

And just solution.

Olga o. pina
Austin, texas

E
E
Eddie Ryan
, US
Aug 10, 2020 3:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I talked with Hartford/AARP about my auto insurance. I said yes to Hartford but after closer review changed my mind and stayed with Progressive. I called Hartford twice to make sure they canceled mu original agreement. They kept sending me information as if I was still getting a policy. I called Progressive to make sure my policy with them was not canceled. The effective date of my policy was 8/15/20. The week before I received a large packet from Hartford as if I agreed to their policy. It included a Florida Automobile Insurance Identification Card and stacks of legalese that I did not want to read. How disappointing that AARP is associated with such a pushy company. I am 68 years old now and I expect AARP to not associate companies like this. I am a member of AARP Edward Ryan

ComplaintsBoard
A
1:19 pm EST

AARP Services prescriptions limit

My husband just had his humalog 100 u/ml kwik pen inj 3ml refilled at river falls, wi walgreens. the package I received was 10 pens? this is 280 days, my husband is 87 has a reoccurring cancer in his bladder. I don't like to store this much, at our age we don't know when the lord says we have done our time on earth.
If something happens, then I have to dispose of the unused pens. I am out of the money I spent, you are out of the money you spent.
at our age I would think the amount my rx insurance would like to make sure we don't have a lot of unused medications, and limit it to less, you limit how soon I can renew a prescription. how about limits on what we receive. I didn't discover this until I was home.

Anita westerdahl
1042 town hall rd
River falls, wi. 54022

Read full review of AARP Services
Update by AnitaW
Nov 05, 2018 1:20 pm EST

I don't think you want this posted to facebook.

Hide full review
ComplaintsBoard
R
1:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AARP Services united health customer service

I have been trying in vain to resolve the issue of premiums being taken out for my deceased father for 67 months following his death. I discovered this in December, 2017. My father died May, 2012. I have made numerous calls to Customer Service with a variety of answers. I sent the required paperwork as soon as I received and completed it. CS dept. stated in August they just received paperwork I submitted in June. I know that couldn't be possible. By September, 2018, I began calling every 2 weeks to find out why the delay in remitting me/sole surviving child the money that and erroneously been taken out for my deceased parent. I was told it would take 5-7 business days by one rep; then 10-14 the next time I called; and today I had 2 dropped calls to CS and was on hold off and on for 2-3 hours. The check was supposedly sent out on 9-20-18. It is October 1 today - was it on a slow boat from China? I could not speak to billing to find out why the amount differed from what I thought it should be for 67 months. I was told that was not allowed. They would send billing a message and it would take 5 days for them to review it and another 10 days before they would respond. Been there - done that. I asked to speak to a supervisor and was told I couldn't. I ended up speaking to 6 different CS reps this morning. It was even difficult to find out where the check has actually been sent. I am disgusted with the run-around I received and don't know who to complain to about it. Also they should have to pay me interest for being able to use the $14, 522.50 owed they have know about since January, 2018. This has been a frustrating experience. I intend to call the Senior Linkage Line to find out who else I can make a formal complaint to that will actually be heard.

Read full review of AARP Services
Hide full review
ComplaintsBoard
M
7:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AARP Services budget car rental

We rented a car through Budget using our AARP membership for a discount. We rented the car for 10 days.
Because a family member had to have emergency surgery we had to cut our trip short. We had to return the car after 5 days.
When we returned the car we were told that there would be no refund for days not used. It's a new policy that Budget has adopted.
I think AARP should not support a company that has compassion for extenuating circumstances.

Read full review of AARP Services
Update by Margo and Gary
Sep 19, 2018 7:50 am EDT

That has NO compassion.

Hide full review
ComplaintsBoard
B
7:23 pm EDT

AARP Services consumer cellular

Grandpad

Allow me to warn you people about a new scam that is targeting seniors called Grandpad. When you take a complex product like a computer, which after all is what the Grandpad is, and you sell it to the heroes of our society, or elderly people like me, who have trouble remembering our phone numbers, and ask a bumbling marketing organization like AARP, working in cahoots with an incompetent cell phone network such as Consumer Cellular, what you have is a major recipe for disaster. These people are only out for one thing and that is your money.

It all begins when you pay too much for a computer pad with a fancy name. The Grandpad, after all, is more about marketing than technology. You are paying for that cute product name, it's darling on screen graphics, a few colorful buttons and millions of dollars in clever TV advertising sprinkled among the programs we old people watch every day. These ads lean heavily on our softest spot -- the grandkids.

Where they truly begin to take advantage of you is when you need your pad fixed, or tweaked, or serviced, or whatever they call it. Or they may want to sell you a warranty that will cover anything that might go wrong with it. It's not beyond the realm of reality to be soaked hundreds of dollars because they know you don't have a clue about what computers are all about.

So, look, if you go ahead with your plan to buy a Grandpad, please get one of your grandchildren or children to go with you so they can help you evaluate what you are offered. Or, if you have already bought one and you are not enjoying it, contact your local consumer protection office and file a complaint there. I'm sure they will already have brimming files on these two corporate jackals.

Read full review of AARP Services
Hide full review
ComplaintsBoard
M
10:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AARP Services united healthcare part d symphonix

I found today that AARP does not have the best interest of seniors in mind. They are just like any other business, looking out for themselves and screwing the very people they swore to represent. They say they look for the best possible price to offer seniors when in reality they look to find who will line their own pockets more. United healthcare supplement is one of the most expensive plans with the worst coverage out in the market today, so why would a company who has senior's best interest in mind offer this product? More money in AARP's pocket. Luckily I found a better company less expensive with a much better plan. After visiting a senior SHINE program, and visiting the Medicare site, I was told that United Healthcare Part D would be the right choice for me, boy were they wrong. Seems after picking up my prescriptions yesterday and nearly going into sticker shock, I had to deal with the same incompetence from Symphonix staff as most of these AARP complaints had with AARP staff. As soon as I dump United Healthcare, I will dump my AARP membership never to return.

Read full review of AARP Services and 1 comment
Hide full review
1 comment
Add a comment
V
V
Vicky Keyserling
, US
Nov 26, 2018 2:22 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am VERY unhappy that United Healthcare/AARP no longer offers the Silver Sneaker program! Your alternative offering doesn't work well for me. Please bring it back or ask United Healthcare to bring it back.
Thank you.

ComplaintsBoard
D
4:00 pm EDT

AARP Services optum rx

DO NOT ever use Optum RX through AARP to do a mail order prescription. I have been trying to get my dads prescriptions filled for the last 3 weeks and due to multiple errors that they have made. We are still without it. They are the most incompetent people to deal with. Nobody knows their head from their butt. Spoke to a supervisor to make a complaint and she hung up on me.

Read full review of AARP Services
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

AARP Services contacts

Phone numbers

1888 687 2277 1877 342 2277 More phone numbers

Website

www.aarp.org

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with AARP Services?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with AARP Services Customer Service. Initial AARP Services complaints should be directed to their team directly. You can find contact details for AARP Services above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about AARP Services. Discuss the issues you have had with AARP Services and work with their customer service team to find a resolution.