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Aarons Furniture Rental / bad, bad service/violent employee

1 Rapid City, SD, United States Review updated:

My sister went into the Aarons in Rapid City SD to check out any cash and carry sofas they may have. They had a previously rented couch for $200, which my sister purchased. She then went home and proceded to give away her livingroom furniture in anticipation of her new one being delivered. 4 days later she was still waiting..(great service..no call, no show) she contacted Aarons and was told the sofa she had purchased had bed bugs!!! (Why was it out for sale infested???) She was asked to come in and discuss this with them. She advised them she had already disposed of her older furniture. When she went in, they refused to give her any compensation for their error, and forced her into a rental agreement on a sectional for $124 monthly payments..telling her they would credit what she had already paid.
She called Aarons to advise them she would be in April 4 to make her payment, (3 days after due, due to work hours) they called at least 7 times in those three days.
When we went in to make her $124 payment, she was told her payment was $151 and would be each month, that she had $9 credit rather than what she should have remaining from the original $200 ...the man was extremely rude and spoke to her as if she had the comprehension of a knat. My sister was understandably upset..he would not explain where her original $200 went, nor would he say anything about the higher payment except "taxes". My sister became quite agitated and stated "Come and get your [censored] couch. Now I know she shouldn't have used profanity, but when someone is that upset, it happens. This man came unglued and started screaming "Get out of my store!!!" at the top of his lungs. My sister started out the door and I made a move to follow her. I turned around halfway out and was about to suggest to this gentleman this is not a proper way to handle a customer dispute, when he came up behind me and started pushing on my shoulder to leave. I told him to get his hands off me, as I had done nothing wrong. He stated he was merely escorting me out the door as he continued to push on my shoulder. I advised him again not to touch and reminded him he had no right to touch anyone. He then continued to scream "Get out of my store or I will call the police" I told him not to bother, I would do it for him. Now I did call the police, but due to an extremely inadequate 911 operator, I wound up hanging up and will file a police report in person at the police station. I will file this just prior to my visit with an attorney. Aarons has so many complaints, it's surprising they are still in business. Reading their contract agreements is an exercise in futility. There are so many hidden charges and the intrest rate is around 400% if you make minimum payments. They really need to regulated like these check cashing places. The biggest crime here is pushing my sister into an agreement she did not want after they sold her something that should not have been sold. Shame on them.

De
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Comments

  • Ty
      20th of Mar, 2009
    0 Votes

    It's a profitable business model, but I'll tell you the truth is that the culture is to; drive employees to the ground via understaffing, industrial age management style (upper included, it always comes top down) and the idea of turning and burning managers through ridiculous levels of hours worked and the inability to delegate tasks.

    The customer experience is one of lack of follow-up, broken promises and lies about delivery times or product stock and used furniture as Aaron's primary focus. Yeah, they clean the stuff though? Ahh no.

    Totally a buy here pay here level of service.

  • Aa
      24th of Mar, 2010
    0 Votes

    AS AN EMPLOYEE OF AARONS SALES AND LEASE THIS IS JUST POOR MANAGEMENT AT ITS BEST. AARONS IS DOING EVERYTHING POSSIBLE TO GET THESE INDIVIDUALS WEEDED OUT. AARONS IS A DOWN HOME FAMILY RUN COMPANY AND THE OWNER MR. CHARLIE LOUDERMILK WOULD NOT ACCEPT THIS BEHAVIOR FROM ANY EMPLOYEE. IN CLOSING I WILL STATE THAT AARONS IS A FRANCHISE COMPANY WITH OVER 1500 STORES. TO KEEP UP WITH EVERY SINGLE EMPLOYEE IS VIRTUALLY IMPOSSIBLE. THEY WILL BE WEEDED OUT THOUGH. BUT REGARDING THE CONTRACT? WELL HAVE YOU EVER PURCHASED AN AUTOMOBILE? IF SO, THEN YOU HADE MUCH MORE PAPERWORK. AFTER ALL AARONS IS A LEASE TO OWN BUSINESS. ANYTIME YOU HAVE A NATIONWIDE COMPANY, STORES HAVE TO COVER THEIR A$$ES. OTHERWISE, INDIVIDUALS SUCH AS YOURSELF WOULD HAVE SEWED OVER THE LEAST LITTLE PROBLEM.

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