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Aaron's

Aaron's review: poor service! 85

K
Author of the review
12:00 am EDT
Review updated:
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We rented a TV, had been paying for 3 months, then on Labor Day weekend, we took off on a trip to look at some property in northern NV where we bought some property. My wife works overnight shifts, and I am self employed where I work an hour/half from home. We got back from our trip that Sunday, and thought we would take care of all bill that were due that following Saturday when we are both home. Well Aaron's didn't wait a day over our due date, that they were sending an employee to our house. Not at a reasonable hour. The first time the guy came by was a little after 6am! My wife had just got to bed, when the door bell was ringing and pounding at the door! She told him we would take care of our payment that Sat. when we could come in. Two days later same guy came knocking (pounding) on our door again! This time was around 7:05 am! My wife told they guy NOT to come around so early and said we will take care of it!. Then three days later that Sat morning, the same guy (again) showed up a little after 7am! This time I was home! I told him NOT to every come to ur house that early! He laughed at me and told me he could come any time he wanted too! I them told him to get off my property or I would call the Sheriff! he once again laughed at me! I was really mad, so when my wife got up we went to pay the bill, then decided to call them and pay over the phone, while we were on hold waiting for them to process our payment, the manager came on the line, and started yelling at my wife, that his employee made a police report against me for threatening him! What kind of business do they run? They are worse than loan sharks! No professional business would ever come knocking on someones door so early in the morning! The manager said to me that he wanted them to come and pick up our tv! Then he told us that they are charging us $10 for every time they send some one to our house! Convenient for them, when the guy lives right here in this little bitty town? Isn't it just a "bit" unreasonable to send someone over, not only that early in the morning, but 3 times in one week, when my wife specifially told him we were on a trip and coming in to take care of the payment in 7 days?... We called the corporate headquarters and made a complaint. The business is a franchise we were told, and the owners nema is 5 star corp and a man and wife owned it, he also gave me their names... The complaint was sent to them. We should be hearing from them on Mon or Tues. This is ridiculous, they took our payment and now want to come and pick the tv up! We have a 6 month agreement with them, how convenient it is for them to take this back? Our suggestion before leasing anything from Aaron's is check them out before leasing with them. Even though Aaron's has a standard policy for all the franchises, we are told by corp headquarters, that because it is a franchise, the run things the way they want to. Even if they are out of line. But they CAN get in trouble if they cross the line. They can have their franchise license revoked... Beware!

Update by Klaus
Jun 24, 2008 10:24 am EDT

HI Jade.

My family has put up with their carp now for almost a year now. We only have a couple of payments left. When Aaron's emplyoee filed a police report on me, the Sheriff came out, and told us that No business came come that early 9:00am is reasonable. The report went no where. After that incident with Aaron's They do not come to our house at all. The Sheriff said if they come to our house and threaten us to call them right away. He said if we make our payment they cannot demand the tv back. We called that day and made the tv payment after it was made the manage came back on the phone, said for us to give the tv back! They run illegal practices. yes we have been late a few more times, but not once has anyone came back to our house! The sheriff told us he was going to have a talk with them. He must have because we dont hear from them anymore! By the way. Don't ever let them in your house ever!. They have no rights to come into your house. Also its doesnt matter if they want it back. If you owe them and even can't pay for it, it turns into a civil law suit, and they have to go the court proceedure for repossion. Do not let them intimidate you. If they come knocking dont answer the door. Or if you do tell them to leave they are treesspassing. If they threaten to call the Sheriff, let them. The sheriff will tell them to go through the court. the Sheriff has no jusrisdiction in forcing you to give it back. Does not matter what the paper says that you signed, they still have to follow the law. The only thing the Sheriff can do when called is preserve the peace. Thats all. California laws here.

85 comments
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Unhappy in WV
Beckley, US
Jul 13, 2009 9:52 am EDT

Hi I have a major problem with Aaron's as well. I live in Beckley, WV and around the memorial day weekend I went to Aarons to get a laptop computer. I needed one for my work. Needless to say after being there for nearly 3 hours I left with my laptop. I told my mother about it and she too wanted a laptop so we went together in the next day or so and got her one. Well, in all the time that I was there when I got mine NO ONE ever mentioned to me about a down payment or a first months payment or anything close to it. I left out of there with only my agreement and my laptop and the free printer. So when my mom goes to get hers AGAIN no one ever mentions to me about me having to pay or anything. They did give me a certain percentage off for bringing my mother in. So a few days go by and I work on the road mostly so me not being home is no big suprise. Well my boyfriends dad kept saying someone called for me and again no big suprise my clients call me a lot. But it was Aarons come to find out saying that I needed to bring the laptop back until I made my payment. I was like what? what payment are you talking about...and the guy admitted on the phone to me that THEY made a mistake and shouldn't have let me walk out of the store without making a payment or putting money down. Now I do not do business like this. Especially when it has been 2 weeks ago that I got the laptop. I told him I would not be making any kind of payment until it was due on the 23rd of the next month. He got really aggravated at me and said he was going to file court papers against me for having stolen property. I AM NOT AN IGNORANT PERSON NOR DO I TAKE THREATS LIKE THIS LIGHTLY. I work hard for my dollars and don't appreciate being talked to like a child. I have 3 degrees one of them being a law degree, so NO Aaron's can't call and harass you over their mistake. And NO Aaron's can't just show up at your house and threaten to take back what you leased from them. I work as a counselor and these people need help pyschologically mentally and emotionally. They evidently have missed out on something in life to think they can treat another human being like they do without consequences. I will NEVER do business with them again and suggest to anyone else out there DON'T GO TO AARON"S RENTALS!

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Heidi
Traverse City, US
Mar 28, 2009 11:49 am EDT

Today I had an Aarons driver at my house. I made my payment last night. This was only after I had called them and told them last Saturday that I would be in on Friday. The manager proceeded to call my house three times on Monday. When I told her I already had made payment arrangements she called again and again. When I stopped in to make the payment on Friday night and told her I wasn't happy with the service she denied calling me stating that it was in the computer so she wouldn't have called me. I made my payment, in fact a payment and a half, so we can pay it off quicker and have no more dealings with these people, and went home. Saturday morning in pulls the Aarons delivery truck. Needless to say the poor guy got a real earful. I then called the manager and complained. Once again she had no idea why he was there. I think they need to make sure the employees they hire can read and write English and obviosly b e computer literate. Afterall the computer is what tells them that I made my payment and prints out my receipt, Which I make sure I have each and everyone and are filed in order so I can prove to them that yes someone out here does know what they are doing. Maybe I should go try to manage the store, I couldn't do any worse than Chris does.

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DON b
KOKOO, US
Feb 04, 2009 12:56 pm EST

AARON RENT [protected] AND HIS NAME IS HARRY IS BOTHERING THIS HOME WITH HIS LACK OF INFORATION AND THE RIGHT NAME OFR MY ADDRESS AND PHONE NUMBER
THE STAE ATTORNY HAS GIVEN ME AN APPLICATION. I AM SENDING THIS IN . tHE STATE ATTORNEY SAID I HAVE TO SENT YOU THIS NOTE BEFORE AND IF I HAVE ANY PROBLEMS, THEN I AM TO SEND IN THE PERTY THAT REFUSE TO QUIET BOTHERING THIS HOME
AARON DO NOT KNOW HOW TO FOLLOW UP ON THE CUSTOMERS INFORMATION. ANYOONE CAN WALK OFF THE STREET AND USE OTHER NAMES AND NO FOLLOW UP OR QUESTION THE I.D.

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DON b
KOKOO, US
Feb 04, 2009 12:51 pm EST

aaron rents refuse to leave home owners alone and are calling my home costantly and looking for someone that does not live here
his name is HARRY AT [protected] HE SAT HE IS LOOKING FOR A MAN CALLED ROSS AND THEIR IS NO SUCH PERSOM HERE AND THE HPONE NUMBER IS WRONG AS WELL
THE KOKOMO INDIANA ARRNNON RENTS IS ALSO GUILTY OF BOTHERING HOME OWNERS IN KOKOMO . WHERE IS THE PROTECTION WE HAD ON NO CALL LIST
THESE GUYS ARE NOT CUSTOMER FRIENDLY

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Jade Flowers
,
Oct 11, 2007 6:38 pm EDT

I too have recently had trouble with Aarons. I'm trying to find a way best to handle the situation. They are terrible unprofessional. There are approximately a dozen working in the store near me who do not know what one says to a customer so another says and does something else. They are rude and threatening. We were late on a payment and had someone come to our home who refused to leave when I asked even though we paid that same day. He and another man stood in my home with me and my seven year old daughter and told me that he would not leave my house and that he would by tomorrow have the sheriff there and I would be arrested and lose my TV and all the money I put in it already. I felt scared, threatened. I had been sick all week which left me tired, weak and emotional. Finally when the man did leave I called the manager whom I thought was a little more professional from past experience but I was wrong. He raised his voice and told me I needed to return my TV and was out of choices in the matter. I told him I was not losing my TV after paying $1000 already on it and he accused me of screaming at him. I ended up hanging up then dealing with abuse. I'm looking for a way to go to the next step legally in dealing with this issue.