AAMCO Transmissions reviews and complaints 1
View all 217 complaintsAAMCO Transmissions - diagnosis and full payment instead of just parts for repair taken before work is completed
On Wednesday, January 23, 2019 I took my van to AAMCO in Morrow, GA. I had already told them that my code was the Shift Solenoid "A". I was told that there could be other things going on besides that and they needed to do an electrical diagnosis so I left my van. On Friday, January 25, 2019, AAMCO called and the diagnosis turned out to be the same one I told them when I first came. The diagnosis was ($285) almost $300. I complained over the phone that the cost of the diagnosis was ridiculous and more than what the dealer charges. I was told that I needed to come sign paperwork so that the part could be ordered. When I arrived the diagnosis was cut in half. The payment for the full amount was debited from my visa instead of just the amount for the part. I was told that the part was being ordered the same day that the paperwork was signed. On Monday, January 28, 2019 I was told that the part would be delivered by 12:00 noon per the dealer and my van would be completed by Monday or Tuesday morning. I checked back after 1:00pm on Monday, and was told that the part hadn't come due to delay on the dealer's end. I told them that this was unacceptable, and the response was that "how do you think I feel, I'm at their mercy, just be a little more patient." I asked for my payment back, and was told that the part had already been ordered. There is a surgery appointment scheduled very early on Friday and it is quite a ways up the road. I question whether my van will even be ready then. I could understand the wait time if the problem was the transmission itself, but it isn't. I will never allow my vehicle to be kept hostage again. I will take further action if my van is not ready before Friday because the total bill has been paid.
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I have a 1996 GMC K-1500 4X4 that I have had Aamco in Auburn, WA service since I had purchased the vehicle in 2007. Tune Ups, Oil Changes, Brakes, etc. So when my transmission began slipping I took it in and agreed to have it replaced at a cost of $3600.00. The manager at the time told me there would be a lifetime guarantee on parts and labor. OK, so I failed to verify the warranty as I had taken advantage of the fact that I could trust him based on our relationship built over the past few years. Not only had my truck been serviced there, but my Corvette, my Subaru STI, my wife's Veloster, my friends Cadillac, and all my employees took their cars there also. I'd buy him and the crew lunch all the time, I thought they were a decent group of guys.
So, a couple of weeks later I got my truck back and drove it only a few thousand and a trip to CA. Upon getting to CA, the transmission started slipping and so I called the Manager in WA and was told he no longer worked for the company. Come to find out, I had no lifetime warranty for parts and labor but that since it was so new, I could take it to their location in Fairfield, CA to find out what was going on. Turns out the transmission they had installed was faulty and so they needed to replace the entire unit.
2 weeks later, I picked up my truck and brought it home. I drove it sporadically for a month or two (approx. 700 miles). At that time I needed to head back up to WA on business and stored the truck for almost 3 years. When I got back I began to drive the truck again and noticed that the transmission was shifting really hard. About 200 more miles, for a total of 900 miles since they had replaced the unit, the Check Engine Light began coming on. I have a code reader and found that 3 codes were being thrown that all had to do with the transmission. Now, as the truck sat for almost 3 years, the warranty I had left had expired. So after 900 miles and the truck sitting for 3 years, the second transmission Aamco installed went bad.
Upon calling their Corporate HQ and speaking to the complaints Department I spoke to a woman by the name of Melanie. I explained to her the situation and upon her request, sent her my receipts. She acknowledged receipt and told me she would see what she could do and get back to me the following Monday. Today is a week later and still no word.
After searching the web for Aamco and their issues, I have found that they are a company in dire straights with their very unhappy customers. It's the same old situation as the one I am experiencing. Obviously the company cares nothing for their customers as they simply refuse to try to make right their faulty parts or less than service and are trying to get what they can from whoever they can and then run off with the pennies they have made. Not a very good way to do business by any means.
The service industry is a tough one to exist in. No matter what, you can't make everyone happy and the effort it takes to even try can wear out even the most seasoned businessman. But to give up even trying is ludicrous. Aamco is clearly a company that has no regard for those people who in essence pay their wages and some during a very trying time. It is very difficult to trust anyone within the automotive service field and a company like Aamco that does nothing but seriously take advantage of their customers really makes it even worse. My suggestion is to do your due diligence, check YELP, Complaints.Com, Google and be sure that whoever you decide to do business with at least have a reputation of acting like they care. Aamco blatantly does not care. They will take your money, when their parts fail, they will do their very least to fix it, when they can't they simply tell you to take a hike. Your warranty is expired, or it's going to cost you another $1200.00, or from what I have read there are even locations that will literally yell at you and hang up the phone.
Now, the location I had spent thousands of dollars on in Auburn, WA has completely closed their doors due to their inability to operate with any level of integrity at all!
This is a Nationwide Company with locations in Canada and Mexico and they don't even prescribe to the BBB. I guess it's primarily because they don't have the personnel to answer/respond to all the complaints they find themselves buried under!
It's bad enough that the first transmission went out. Then the second one goes out, then they don't even have the common decency to even keep their word and get back to me after they said they would. What, may I ask does that tell you about them?
Everyone I speak to, everyone in my company they speak to, everyone I know that they speak to will be sure to let those people that they all speak to what a horrible rip off Aamco is, and unless they have excess money to waste, go somewhere else!