AAMCO Transmissions reviews and complaints 219
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unauthorized work
I dropped my car off to be analyzed for a transmission repair on November 29 2010 with my boyfriend. For 2 weeks I waited for an analysis of my vehicle. I didn't stress the time frame as it was right after the holidays and I had another vehicle to drive. This was my second car that I only use for traveling. On December 10th my boyfriend tells me that he made a deal with the company to fix my car. A deal I never knew about and never authorized. I was really upset that he even was able to talk to them about my car. So I called AAMCO and spoke to the owner JOSEPH. I asked what deal did he and BOB (the initial rep) make with my boyfriend. He told me that he had an agreement to fix my car and that he would have it ready in January as he had people who needed their car ready in two days and that mine could wait. I was completely shocked at everything he was saying because at this time I still had not even received a diagnosis of my vehicle. I told him that I didn't authorize AAMCO to work on my vehicle and my boyfriend had no right to tell you to do so. JOSPEH then tries to tell me that my now "husband" can give him authorization on my vehicle because he brought my car in to be analyzed. I then informed him that he was delusional as I brought my car in with him, I gave him the authorization to analyze it, I signed the agreement, and its my car owned solely by me. He then tells me why is my boyfriends name on the top of the agreement. I then returned the question as I didn't even notice his name was at the top. I wasn't reading the contact info I was reading where I had to sign. He then scrambles threw his paper work and realizes that I was the person who brought the car in and I should've been the only one spoken to about my car. My boyfriends number was one of out three numbers I gave this company to contact me at. Yet they chose his cell to call. He then tells me that I have to pay $695 to have my transmission put back into my car. I told him it would be a cold day in hell before I give him a dime as I never told them to take it out in the first place. He told me that he didn't even have to talk to me. He just needed to talk to my boyfriend. This even more pushed me over the edge so I informed him that I know my rights and I would be there to pick up my vehicle and that I would seek legal action against him if necessary. I hung up the phone and less than 2 minutes later I have a message on my job phone informing me that the owner said he would waive the $695 and that I had to pick up my vehicle from his property by 5pm that day. The owner then calls my boyfriend and informs him that he had to release my car to me because he had no legal right to touch it and that if he had signed the paper he would make sure he got his $695 for just the removal of the transmission not repair or anything. So I called to have a tow truck pick up my vehicle and returned to my home. When I returned home my vehicle was in pieces. My muffler was hanging off my car. My transmission was in the trunk, and there were solid chains hanging off my vehicle. I asked the tow company and they maybe left the chains by mistake. They informed me that the chains were on the vehicle when they picked it up and they thought they were mine. Now I drove my car to AAMCO so that was the condition it was in when I brought it. I called the company and of course Joseph isn't in but BOB was. Poor Bob! He should have never answered the phone. The nice version is that I informed them that I will seek legal action now. I will make sure everyone in our small area knows what kind of service these (bleep bleep) are rendering and what they think they will get away with. I also contacted our states Attorney General and I plan to go to the Mayors office to make an official complaint. I will let any and every website that offers the ability to share your experience know what type of people are running such establishments and what kind of experience to expect!
The complaint has been investigated and resolved to the customer’s satisfaction.
beware of quotes
On 10/4/2010 my 2003 Honda Odyssey was in the shop at a Honda dealership. I was told that it needed a new transmission and quoted a price of $4, 500. The van was not worth spending that amount of money so I called the Aamco located at 1904 East FM 1960 Bypass in Humble, TX. I spoke with Jay. He was friendly, courteous, and seemed to be familiar with the Odyssey transmissions. I told Jay the problem I was having and the diagnosis I had received from the Honda Dealership. I asked him what I was looking at in a worse case scenario for a complete rebuild and was told it would be around $2000.
On 10/5/2010 I picked my van up from the Honda dealership and drove it to Aamco. Jay was not there so I spoke with George when I dropped it off. George said that Jay had told him that I was coming in. George called me later in the day and said he needed to remove the transmission. It would cost $475 for diagnosis if I decided not to fix it. Since Jay had told me it would be around $2000 I gave George the authorization to disassemble the transmission. George called me back at about 4:30 and told me it would cost $3600 to rebuild my transmission. I asked George why it was so much more than Jay had told me and he said that it had a different transmission. Jay did not disclose to me that the Odyssey could have more than one transmission and that the price would be different. I told George to hold off and I would call him the next day.
On 10/6/2010 I called George and informed him that I was not happy and felt that I had been dealt with dishonestly. I stated that had I been told the correct cost I would not have allowed them to remove the transmission. George told me that if I picked the van up I owed $475 and the transmission would be disassembled in a box. He said he could do the rebuild for $3242 but could not go any lower than that. George stated that he couldn't discount the labor ($1543.82) and had to make at least 29% profit on the parts.
After doing some research I felt trapped. If I picked the van up I would have to pay $475, have it towed, and pay someone else to rebuild a transmission that they did not disassemble. I also investigated selling the van as-is but discovered that it was worth more with a bad transmission than with the transmission removed. I called George back and told him to go ahead and repair the van for $3242.
On 10/08/10 I picked the van up. George did give me the 3yr/36k mile warranty which I appreciate. However, I would not have done the repair had I known it would cost so much. I feel i was dealt with dishonestly by this Aamco and trapped into paying more once the transmission was removed and I had few other options.
very poor customer service
We had our transmission rebuilt in our 1996 dodge ram 1500 p/u at the Clark rd store in Sarasota Fla in April 2010. We paid $1500.00 . We chose AAmco because we were told of the nationwide warranty. Well here we are 300 miles from home and 4000.00 miles into our warranty on a Saturday no less and the front seal blows. We were able to contact a store in Gainsville Fla Spoke with a Mr. Bobby Taylor there who assured us if we paid $200.00 to have our vehicle towed to his AAMCO he would get right on it Monday morning. Well I had to contact him at 930 am which is not first thing in my book and he informed me he had to get back with the sarasota store to get permission to fix our vehicle.
Well that was about six hrs ago and I still have no idea whats actually wrong with my vehicle or when it will be fixed. I spoke with the gentleman in Sarasota and he informed me that he has to be sure what is wrong with the vehicle as these stores tend to rip each other off. We were'nt informed at the time ofservice that this was how the nationwide warranty workeld. If you are going to offer such a warranty such as this you certainly should inform the consumer and give them the opportunity to say no thanks I'll take my chances with a local.
Now I am out 150.00 for a rental car plus maybe more and I have no idea when i will be able to get my vehicle back or get back to my life 300 miles from here.
emotionally abused by AAMCO people
I had an awful experience at one of AAMCO locations- the one in Lisle, IL. I needed just a diagnosis and they asked me to leave the car with them, the whole day. That’s what they actually said: one day, the whole day. I left the car with them around 9am. They were supposed to call me when the job is done, which never happened, so, before their closing time, I went back with my husband and asked what’s going on (Jan 15th, around 4pm-4:30pm if they have cameras). I needed the car for next day, to go to work. The car was still outside, looked like they never worked on it. I just asked what happened with the “one day only” thing they promised me. Extremely relaxed and rude, the “boss” told me that’s a very delicate matter and they need time- “may be a day, may be two, may be three….who knows?”. When I asked why didn’t he told me that from the very beginning, he jumped out of his chair and yelled at us to “get the F out of here, mo*F***rs”! another employee came and start yelling at us too, the same outrageous words, so we left. It is UNBELIEVABLE how rude they are and they should be hold responsible for this.
took money for no repair
I would never allow them to change the air freshener hanging from the rearview let alone allowing them to try and do any real work. They gambled on a resolution, it failed, they lost, they kept my money and after 9 months still have my car.
Therefore, I lost.
News flash - fixing the damage does not always fix the problem. Most people expect that the problem be fixed. Consumers generally do not care about the damage only a satisfactory resolution.
If I had a flat tire, putting more air in might solve the issue - but only until all the air leaks out.
replacing a transmission might fix the problem, but if it doesn't consumers do not care that you replaced the transmission. We want a working car after thousands of dollars and months of time.
See you in court fellas.
no diagnostics done to find true problem
My son took his 1996 dodge avenger into the aamco shop in mcdonough to have them do a diagnostic test on his car to find out why his car would not shift properly and would only go about 30 mph. They said they did diagnostics on the car and they needed to tear the transmission apart in order to find out where the problem might be. They charged up almost $2500 to tear down and repair the transmission, only to have the car do the same thing it was doing before they did the work.
We don't feel that they did a proper diagnostic on the car, and rushed us in to all these repairs. After all was done, they said it was the tcm module that was bad, which is an electrical problem. They said they wouldn't cover it. But they towed his car over to an electrical shop to have them run tests on it. They said the tcm module was bad (My son has replaced this part 5 times now).
If you need more information on this, please contact my son, eric rinearson. He has the address of the repair shop, and all the paperwork on this. I was the one to pay for the repairs, and we both feel they ripped us off. His phone number is [protected].
I feel that aamco should reimburse us for these repairs, since they really weren't needed and it did not solve the problem. At the very least, and I mean the very least, they should pay to have the tcm module replaced.
Please respond as soon as possible.
Thank you
Mary rinearson
[protected] home
[protected] cell
The complaint has been investigated and resolved to the customer’s satisfaction.
uneeded repair
Took my 003 caddy in with ck engine light on. Jose checked the car said he needed to ck it further no charge to ck it. Ok so I left him the car.2 hrs later he called me to tell me I needed a transmission rebuilt it would cost beetween 2 and 3000 to fix it. This gu y didnt seem like the brightest person I have ever met I didnt trust him to fix it. So I went to get my car. Execpt for the ck eng light on there was nothing wrong with my car. When I got there jose told me my transmission is now slipping. It was not slipping befor wat did you do. He starting yelling at me cursing why are u blaming me I said the car was running fine befor you touched it who else am I going to blame? He then through me out of his shop. I had it towed rite up the block to lee myles he showed me where he drained thans. Fluid out of my car to make it slip. The ck engine light was on because of a bad speed sensor $97.00 he fixed my car amco and jose wanted 3000 for a transmission I didnt need. Paul at lee myles said this goes on almost everyday. So let my bad fortune be your good fortuine. Do not go to aamco linden and see jose
The complaint has been investigated and resolved to the customer’s satisfaction.
I took my Denali for repair 3 times to AAMCO in LINDEN, NJ. 1st time was for a rebuilt transmission that was acting up after 1 month of having it rebuilt. Cost me over $3000 to fix. Took it home, acting strange, like the transmission was not working properly. Called Store Mgr: GLEN, told me to bring it back to him for check-up. Called me back to let me know they HAD did something wrong and had to refix it, DONE with transmission, now me states I need emergency brakes, Pads and some rotors, okay me not knowing I say yes..please fix, cost me $700. When He is done with that GLEN calls me back stating something is wrong with my transfer case and that if I do not fix it, my truck will NOT be running correctly and that for him to check it would cost me $250 just to look at it, okay told him to look at, calls me back 4 days later, which I was calling him and calling with NO CALLS BACK. FINALLY CALLS, to tell me my transfer case is BROKEN and must be replaced and that it would cost me another $1800 to fix and that he is looking at my tranfer case in front of him (basically my denali is up on the lift because he was looking at my truck). As im on the phone with him, I am driving to his shop... as he is still on the phone, im pulling up to find my DENALI sitting on the side..UN-TOUCHED! He was lying to me over the phone and wanted to rib me off for more $$$$$! As am asking him in person, what is going on, he CURSES ME OUT, THROWS ME OUT THE SHOP! Keeps my truck the WHOLE WEEKEND, would not let me take my truck, even when I told him I would pay the $250 to take my truck. Made me wait until Monday. To OVER charge me, on the Invoice he gave me says he charged me $200 but on my receipt he charged me $270. So When I drive off with my truck, it was REALLY BAD, the gears were getting stuck, my truck wanted to leave me, shut off completely but finally made it to anbther mechanic...to find out there was NOTHING WRONG with my transfer case...they had displugged a wire underneath my truck so it would jump gears the way it was. And on top of everything..they charged me for emergency brake fix that they DID NOT DO... Now im concerned because I DO NOT know what else they did to my truck! I have 3 kids, what if im in a car accident? What About my transmission goes off again? I can't take it back to them to rip me off again? PLEASE NO ONE GO TO THIS SHOP! THEY WILL RIP YOU OFF!
unecessary repairs
I went to AAMCO for an oil change and brake check. The manager told me my brakes were shot and needed total replacement, including pads, rotors, and hardware, to the tune of $500 bucks. I became suspicious because of the steep price and the fact that 6 mos earlier, the brakes had been just fine. So I got a second opinion at Christian Brothers Auto Repair. They found that the brakes only needed cleaning and the rotors needed resurfacing. The pads were fine. They did the job for $184.00!. When I called the manager of AAMCO and told him I did not appreciate that he had lied to me and I was taking my business elsewhere from now on, he did not even deny my allegations nor did he apologize! Talk about arrogance! I guess he thought if he could get away with it, he deserved and extra $400 bucks for doing nothing! :(
Janet
The complaint has been investigated and resolved to the customer’s satisfaction.
Janet,
As a technician myself, I would always recommend a set of new brake pads when resurfacing or replacing the rotors. The pads wear into the grooves in the rotors and will wear your "resurfaced" rotors down to the same condition as your old rotors in no time. If the repair shop charges you $184 to resurface your rotors, you may want to shop around and see what new ones cost (usually between $30 -$50 each).
Also, I'm not sure what year your vehicle is, but the hardware in the brakes does need to be replace regularly to maintian good performance. After thousnds of times hitting the brakes, parts wear and just don't quite work the way they were designed.
For a quality brake service, depending on the type of vehicle of course, you should expect to pay anywear from 350-600 per axle. When if comes to brakes Janet, this is probably not an area where you want to "patch" a repair together like it sounds that repair facility did. Just a friendly FYI.
ripped off/scam
My engine light was on and my car was not shifting fast enough. Took it to this Aamco and was told they could give us an estimate.Got a call back that afternoon and Bill said he would charge us $300 for the estimate. I called him back and said never mind then don't do anything. So then he said he wouldn't charge us anything. Few days later he called and said it was going to be $[protected] to repair my engine and transmission. We were stunned because there wasn't anything wrong with the engine. The car is a 2000 Maxima Nissan. We did not have that kind of money but I needed my car so we called Bill back and said would you be willing to take our 1995 Z-28 Camaro as partial payment. He said he would take $1, 000.00 cash and our camaro. This was on a Weds.We were sopposed to take the money and car on that Sat.We did not. It sounded like something fishy was going on. On Sunday we called and Ken-new mgr. answered the phone. Informed us that Bill had been fired for scamming customers and driving their vehicles. And, that my transmission was in pieces all over the shop. He said he would look over the car and get back to us. He called us the following Tuesday and said the engine was fine but the transmission repair would be $2800.00.We asked about the Camaro swap for pmt. He spoke to the owner who said he wasn't a car dealer and no he would not do that. We were told their credit card machine wasn't working and we would have to bring in a cashiers check in the amount of $2800.00. We verified the amount again and he confirmed total pmt would be $2800.00. The car sat there for 3 weeks because I didn't have the money.I finally borrowed the money and when I called to inform them I was coming to pick up the car Ken said well it's $2800 plus taxes. I was livid and said no you quoted us more than once and in fact stated the cashier ck was to be in the exact amount of $2800.00. He said he would call the owner. He called us back and said okay the owner said he would lower the amount and make it so the taxes and the cost of repairs would equal $2800.00. A few minutes later Ken called and said they had lost the key to my car and would have to have a locksmith come down to get us a new one. By the time I picked up my car the key that I was given does not open the trunk to my car. My personal belongings were tossed out of the glove box and scattered all over my car. Including the registration and cd's. In addition there was damage to the right panel and back bumper to my car.There are oil spots all over the front passenger seats. I have continued to call the mgr. Ken for another proper key and have not had it replaced yet. This was the worst experience I have ever had with a company. There were other customers there who were also upset and complaining. This franchise should be shut down and I do not believe that my vehicle required the amount of work allegedly done and certainly not at the amount I was forced to pay in order to get my car back.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi, I'm the owner of the shop. I'm a little upset to see this complaint because I have been following the repairs to this vehicle for almost 3 months and actually was helpful through the whole process. I know of every single problem and vehicle in my shop at all times. Mr. Novick was stunned because there was noting ever wrong with the engine? I'll prove that it did later on in this response. We are a business not a BARTERING Business. Your just as much at fault for trying to barter with Bill my former manager. It's upsetting to see that if you had gotten your way and we had accepted the vehicle for collateral, then you wouldn't be as upset but we don't do that here. We do help certain customers that are in need so that we can help up the community. I can give you a list of customers that were more than appreciative for how we helped them up. I have helped a customer who was on disability and need her car fix because she just got a new job, without the job she was going to be on the verge of being homeless. I repaired the transmission and made monthly payment arrangements for her. She never made an attempt to make a payment. I'm fine with it but I was more glad that fixing her car probably helped her get back on her feet.
Mr. Novick said it seemed like something was fishy was going on. I originally approved it and thought to myself that offering was fishy? Who offers that and expects to get a $4500 repair done. I've been burned before from customers. Believe me Mr Novick, the deal you made with Bill originally was going to be a heck of a deal for you. $4500 worth of work done? Believe me once I found out that your $1000 down payment and vehicle wasn't even enough to cover the parts, I was livid with Bill. I was going to lose money helping you out? Am In the business of losing money, I don't think so.
When he called Ken on sunday, I don't know where you got scamming customers from? You might have added in to make your case sound a little stronger. If we were scamming customers I'm pretty sure we wouldn't still be open. You make it seem like all our customers are just as unhappy as you are because you didn't get what you wanted.
Of course your transmission is in pieces, that's were able to give you a estimate. Ken did not call you back and tell you your engine was fine. Tim my main transmission builder called you back, as I was standing in front of him called you back and said that if the repairs were way too expensive for you we could try to fix the engine portion of your vehicle just to get it running again and that you could wait to do the other stuff at a later time. YOU AGREED! I can list all of the issues that were going on with your engine if you would like and tell you what repairs we did do just to get your car in running shape.
To be honest Tim gave you one heck of a deal, $2800 plus tax. I know this because I was pretty upset with the fact that we were doing a transmission repair and doing some pretty major engine repairs for $2800 and after the deal was made it seemed like that $2800 was not going to be worth it because the engine was in worst shape than Tim had originally thought. I felt bad and wanted to help out so I kept the arrangement.
Yes, the credit card machine was not working at the time that Mr.Novick had to pick up his car. Is that not possible in this world? I would have taken a personal check but I've had some customers in the past that would do stop payments after they picked up their freshly repaired vehicles from the shop. It's become more of a trust issue with the economy =).
Mr.Novick was livid because he didn't get what he wanted, $2800 out the door? That means that he got his repairs transmission rebuilt and his major engine services repaired for $2500? I'm doing the math now and visually calculating the work we did to the vehicle. One heck of a deal! Almost $1500 for a 2000 Maxima transmission. Folks, please call your local dealership and see how much they charge. If thats the amount of prices we are charging, this could actually could help with advertising. $1500 for the transmission and about $1000 for the engine services. It took about a day to repair the engine. Now to prove that the engine services was more than needed. We were crossing our fingers from what Tim was going by with just doing enough to get the car fully operating. We installed the transmission, then did some of the engine services and crossed our fingers. It didn't work! I was a little upset with Tim because he was wrong, it needed more work but I didn't stay mad long because I KNOW HE TRIED TO HELP OUT A CUSTOMER AS MUCH AS HE COULD. We ended up having to buy more parts to repair Mr.Novicks engine. At this point I'm scratching my head wondering why I'm in business to do stuff for free.
Oh yeah and agreed to the $2800 out the door because, I just didn't want anymore negative things to happen, which was holding the vehicle for about a month or so, then having the customer work out a deal with my manager, then finding out the repairs we done for that price was basically giving it away, on top of that I had to pay sales tax for the customer. So I agreed. On top of that the keys were lost. We have a high volume of vehicles in our shop and for some reason someone had to just misplace the keys for this car. So I had to pay another $150 to make a new key, nice! On top of all this, the customer is saying he had the worst service ever? I'm a little offended.
I apologize for anything done to the inside of your vehicle, which I would think that they clean the vehicles before delivering it, because most times we do wash vehicles for customers who have left their car for over a month. We don't normally hold onto customer vehicles for over a month because we are fully functioning business and we really don't hold on to cars and wait for them to come up with money or wait for them to give approval to do repairs. This was an exception.
So Mr.Novick is arguing he doesn't think $2500 was a fair price to fix his transmission and engine, oh yeah and another $150 for the new key to be made. Also paying his sales tax. This upsets me because yes I agree with you, I should have charged you more for this and not do things on your terms. I had to put more work into the engine that that $2800 and after said and repaired, the quote Bill gave you was a little accurate, especially when we installed the transmission and took another 2 days to work on the engine that's, almost 16 hours in labor.
Of course I believe in customers are always right but sometimes our customers should take time to analyze the whole picture from the other point of view to see why sometimes the businesses don't want to agree to taking a down payment and vehicle for collateral until the customer can come up with the money to pay off the balance or why the business shouldn't have to pay the sales tax for the repairs.
I'm more than fair and will admit to guilt when I know of my wrong doing but this is not really fair in my eyes, when a customer doesn't get what he wants but in the end does, and is still upset. Most our customer after we do let them call the shots because we want to be part of the community, end up liking us =).
Thanks...Robert
bad sevice!
Took my wife's 2002 Pt Cruiser to get the transmission repaired, I was called and told that it will cost almost $2675.00 to rebuild and I agreed to the price and it took three days to fix and that was ok. Then we got the car back and two weeks later it starts leaking transmission fluid all over my garage floor, we take it back and they tighten up some bolts and they say that should take care of the problem, drove it back home and it's still leaking the next day, so I call and made a appointment for Saturday morning and they the owner told me that they will need to keep it over the weekend so they can repair it correctly and that I could pick it back up on Monday afternoon. We picked it up from AAMCO and drove it home and it has not been a week yet and it started leaking again, I took off from work to take it back and they are saying it's leaking in a different place and they will fix it right now, I waited almost 2hrs for them to make the so called repair and then I drove it to work then back home. Got up the next morning only to find a puddle of transmission fluid under the car again! They have tried three times to stop it from leaking and here goes number 4. Every time we have to take off from work or miss work do to this transmission issues, I told the manager that they should get us a rental and keep the PT a day are two to make sure it's fixed, but NO! They can't do that but they will be happy to give me a free oil change! Give me a break. Do yourself a big favor and take your car to someone else! You will be glad you did! Update, they got my wife a rental car for two days while they made the repairs, it’s been almost three weeks now and the car started leaking again!
The complaint has been investigated and resolved to the customer’s satisfaction.
bad service
AAMCO Pasadena CA took over $2, 000 from me.I took my Mercedes to repair the transmission.Within months the car wouldn't shift and finally stalled, they wouldn't accept responsibility.I finally took them to small claims and won my case. The Dept.Automotive Repairs found problems with them and my car (they had failed to do a valve job when rebuilding the transmission).They have many law suits filed in the Pasadena Court House.They counter sued and I lost only because I was too drained from it all to explain my case to the new judge. The manager's name is Rob. Called AAMCo's Corp. office was told they don't get involved each shop is independent. My car never drove the same again.
Read both relevent stories:
I went to Aamco transmissions in north attleboro, ma. They tell you that they give you an external diagnostic for 60.00. If they do any work then it's free. so they looked at my tranny and said they were going to have to take it apart. they took it apart for the cost of 400.00 they said it was junk.
(which it was). they said a price of about 600.00 to repair it. so as they were amassing parts the came up with another figure of 1500.00. near the end I got a price of 1900.00. so I told them to go ahead.
The final price was 2900.00 I had to tell them to go ahead. They had my transmission apart. I would have had to pay between 1500 and 1900 If they put it back together without fixing it.
So with tax and everything it was 3000.00. They did a really good job but It cost me dearly. I was also paying 381.90 a month for my hyundai payments. Live and learn... read below.
I ran over a truck tire on the highway and cracked my bumper cover. no problem. 2 years later my transmission DIED and was leaking fluid.
I had it towed to Pride Hyundai in seakonk, ma. they said they won't warrintee it because it looks like I hit a curb. Only problem is that it was leaking from the top. If I hit a curb It would leak from the bottom. I called Hyundai corperate many time and all they do is refer back to the dealer.
In the end I did not get anywhere with the dealer or hyundai motors. So I took my car to AAmco transmissions. Did an amazing job but they are scam artists. It cost me 2995.00 for them to rebuild it. Hyundai comes with a 10yr 100000 mile warrentee but it's not worth the paper it's printed on.
My car was only at 15, 000 miles when my transmission went. Do yourself a favor. Spend the extra money to get a honda or toyota.
First of all I realize I shouldnt have taken my truck to AAMCO for this problem but I did. my check engine light came on i was told i had a bad Catalytic Converter AAMCO said they could fix it for 450.00 so i let them 45 min after leaving the shop the light was back on, when i came home from the deer hunt i took it to AutoZone and they said i had a defected Cat so back to AAMCO i went, they had it for 3 hours and told me the cat was good that i had a bunch of other problems WRONG I DIDNT. to make a long story short the light has been on since Nov i had to get IM and inspections done and it wouldnt pass cuz the Cat was bad i took it back to AAMCO after getting a 4th opinion and they once again said the Cat was good, that it was a universal Cat and that it was my oxygen sensors and they were going to fix it for free and the light wouldnt come on again. they swore! well i got it back from them 3 days ago drove it 150 miles and guess what the light is back on, so i went and got a code reading and its the Cat. so tomorrow im going back to AAMCO to see what they say this time. I SHOULDNT HAVE TO SPEND MY LIFE AT AMMCO GET IT RIGHT AND STOP HIRING DRUG ADDICTS TO WORK IN THE SHOP.
These people are the biggest scam artist.They will scam you off your money.They will lie to your face!I was told I needed transmission rebuilt.They told me that pieces of metal were found on the transmission oil stick.That for them to determine the internal damage they would have to bring down the transmission for $430.Don't let them do this! This how they lie and keep you car hostage.Steve will tell you a bunch of bull and Orlando the owner will tell you more bull.Steve is payed extra in commisions to add repairs that will never be done or replaced.Just search other complaint sites and you will see a long history with the same practices.I payed the so called free trans scan and went to a local transmission shop.I was told they found no metal and that all it needed was an oil change.They recommended a new trans filter.The workers are told to lie to get bonuses.I am contacting all former customers so we can sue them.Also I have spoken to a former employee and he told me that he had to scam people in order to keep his job.If you have any issues call your local the Attorney General.Don't believe the BBB certification, they know how to lie to them also.I will make sure to keep other consumers informed on all web blogs of these thieves
I was assaulted
I took my car to aamco in bothell and asked this guy bill wright if he could get the codes and reset my computer. he told me to bring it back at 3pm and he'll charge me $40. when i get there he tells me he only takes cash, to i walked over to the 7 eleven atm and withdrew $40(with a $2.50 atm charge). when i walked back he told me that my water pump was bad and my transmission was bad, he told me that he would be happy to do it cheap if i could get someone to get the tranny out and he would only charge me $300 to $2200. i told him that was a pretty big difference in #'s. he said that everyone does it like that and that would be $40. i asked him if he reset the computer codes like i asked and he told me he was telling me what the codes were. then he took me to where he had the code readers and told me how much all the tools cost, so again i just asked him for the codes. he told me he doesn't print them out, so i asked him if there was any way he could write them down for me, he said sure. we started to walk to the office and he started to tell me something else and i asked him if he canceled the codes on the computer. he started yelling at me and telling me he didn't appreciate what i was trying to do and that was why he always wants his money up front because of people like me. i told him that i didn't understand what he was talking about and that all i wanted to know was if he reset the computer, i told him i could not beleive he was talking to me the way he was. he told me he didn't want my money and to leave. i was confused on why he was acting like that yelling and screaming. i was getting into the driver's seat and trying to call my step father and he started putting things under my car, i didn't know what he was doing. he got frusted at something so he started comeing towards me, i told him to stay away from me, he opened my back driver side door and got in i kept asking him what are you doing i seen him trying to reach for the ignition and figured my keys were in it. so i reached in and got them before he could, all of a sudden i felt him punch me in the side of my head. i called the police and while i was waiting he decided to grab a rolling jack put it under my car, pushed it out of the bay and before the car rolled down the hill he dropped the jack slamming my car down. then closed the bay door. cops came and sayed it was his word against mine. i am a single mother that just can't beleive that employees in this company are allowed to act like this. i left a message on the company web page to see if i could talk to the owner. we will see. i just wanted everyone to know how i was treated and to be aware.
And you can tell that this report that was made right after mine has been made by a complete i###t because like I said if she had been hit I would have been arrested so whoever you are that keeps putting this on the internet I suggest you stop before I call the police and press formal charges on you for making false allegations filing a false felony report is a felony so unless you're ready to get sued I suggest you stop making these postings before you find yourself in court
Obviously the manager was lying and he hit her up against the rear view mirror. That's when it broke off and left her with the mirror shaped mark on her face! If she wanted to talk with the owner the "manager" should give her the specs from the diagnostics on his computer AND the owner's contact info - phone number and email if owner has one.
We know that this is you Jake snakes. A lawsuit is being prepared against you as we speak
This is Bill Wright and I cannot even believe that this bogus complaint is still on the internet. I ask that you readers of this complaint would use common sense. The police were called to the scene and that was by me. Of course I did not hit this woman because if I had I would probably still be in jail. Just the mere fact that she does not mention that I was arrested proves that she is a liar. What actually happened is she did not want to pay the $40 diagnostic fee which is normally $80 and I was trying to help her out. I told her that she had several electronic problems and that we don't have a print out of all of those problems because that's not what our scanner does. She became very belligerent and started talking about wanting to speak to the owner. I informed her that I handle all of the business and that is why I am the manager. Then she jumped in her car inside of my shop and was refusing to get out or back her car out. I went into the office to call the police and when I was in there she came out and started screaming and yelling and upsetting my other customers. I went to go get in her car to get the keys out and she does not have a sliding door or there is no sliding door on a car and she jumped into the front seat and hit her head on the rearview mirror and broke it off. When the police got there and heard my story and hers they came to me and asked me about her saying that I hit her. When I told the police what had actually happened they went and looked at the mark on her face and it was exactly the perfect shape of the rearview mirror that she had on her cheek. She injured herself acting like a maniac. At this point the police told her to leave the premises before she got charges filed on her for making a false report. I am so sorry that somebody like this could blemish the name of such a big company that already has enough problems but I feel the need to let anybody out there know you can call me anytime at [protected] and I will be more than happy to show you that we have zero complaints with the Better Business Bureau and zero attorney general complaints at the store that I presently work at. I actually run six different locations and we have nothing but 5 Star reviews. So please disregard her bogus complaint because it is just flat ridiculous.
bad mechanics
I took my 99 Mazda 626 in for transmission repairs on 9/25/09 at which time the shop performed a total rebuild for $2000. Not even 2 months later, the car had problems at which time I took the car back and they again spent 2 days repairing the transmission because they had failed to replace a part that they were 'unsure' needed repair the first time. Luckily, they did not charge me. Now, less than 10 months later the car again has transmission problems. In fact, my nanny was left stranded on an open highway unable to drive more than 50 miles from home. AAMCO of West Palm towed the car 50 miles to its location from Weston, FL only to tell me oh we just looked into and you are out of warranty. I had driven 13, 770 miles since the transmission was originally done on the 25th, but less than 12, 000 when the fixed it the second time. They called me to offer me 'another deal' of not charging me more than $1600 for the third repair in less than a year and they would go ahead and throw in an extended warranty for 18 months this time...Yeah right like I am gonna give them another dime. They have no idea what they are doing there and Jimmy who has only been working there for the last week, says that he wasn't the one that did the repairs so I wasn't giving him very much room to argue...Unbelievable. Buyer beware at this joke of an establishment. They are piss-poor mechanics. Never take your car to a place even that has a national brand identity. AAMCO is a franchise so each guy is out there to make money as cheaply as possible. Take your car to a real mechanic and never trust anything they tell you!
The complaint has been investigated and resolved to the customer’s satisfaction.
The best Auto Repair Shop in West Palm Beach. Friendly and knowledgeable manager and techs. They give you the price before any repair is done.
Not trust worthy at all. this place is a scam. i took my explorer in for transmission problems to get it checkt out. they told me tht they had to take out the transmission in order for them to know wht the problem was and sicnce the car was driving pretty well only 1 gear wasnt shifting properly that it would probley be a cheap fix. i askt at that time for a price on a whole rebuild of they trani worst case senario but ART Denues said he couldnt give me a price for that without knowing whts wrong.That seemed sketchy because anyone can give a price on a complete rebuild has nothing to do with whats wrong, they would be replacing everything at that point. anyways i also told them i had a quote from ford dealership and they said it would cost me $2500.00 to rebuild they trani including laybor. well aamco ended up telling me i needed a complete rebuild and that it would coast $3500.00 how could they be more expensive then a dealership. thats BS. dealerships are usually the pricest. not in this case they wanted $1, 000.00 more than Ford Dealer thats a ripoff.. well i told them i didnt want to do that i would take it to the dealer, ART actully called the dealership because i should him a quote and he tried to convince them to not do the job for me at the price they gave me, WTF ! i cant beleive he did that.
anyways they ended up charging my $700.00 just to look @ the transmission and also said at the ended i had to pay cash ! i was so upset i had planned on paying with a credit card that they supposivly except but he feed me some BS about not unless they do a repair he shoulda mentioned that @ the begining..i didnt have that much cash ... i hate this place and would not recomend or ever go there AGAIN! im considering contacting a lawyer...
Ammco of West Palm Beach did such a great job on my car. I dont know what planet you came from because the mechanics of this place are knowlegeable and are really freindly. As for the price was very good and was lower than alot of the local competition (which I checked). i would totally recommend this place to anyone.
sneaky practices
They prey on students and don't tell the full story just so they can get you in there. I had looked at reviews online and all were negative for this place. However I figured that if someone has a good experience they are less apt to write about it. Boy was I wrong. A 500 job turned into 2800 and when I asked for my car back they wanted to charge me another fee to put it back together. Update: not only was my car damaged on the outside, my cd player was mysteriously stolen as well. Horrid disgusting people I will never let them touch my car!
The complaint has been investigated and resolved to the customer’s satisfaction.
I had/have an issue with my 06 Jeep Wrangler which is under an extended warranty. When in the jeep at a dead stop after putting it into first gear and starting to ***, it will pop out of first violently. This can not be reproduced. It just happens. It doesn't happen all the time. It just happens. It also pops out of reverse.
Per the warranty, I am to take my jeep to an AAMCO. I took my Jeep there Monday January 24, 2017 at approximately 10 am. They said they would get to it right away. Tick, tick, tick, time went by. I ended up calling them around 3:30p.m. because I had not heard anything from them. They said, "Oh, nothing is wrong with your transmission, it's your clutch." I found a T.S.B. pertaining to the issue and gave them that number. They continued to press the "bad clutch" issue. They did inspect the jeep. They opened the driver side door and saw the clutch pedal and said that since the pedal was "high" the issue I was having had to be because of that.
They did not touch the transmission at all. They kept insisting that I needed a new clutch at $800 which is not covered by the warranty. I kept persisting it was the transmission. They said after another call to them that their service guy drove it and they still felt like it was the clutch. I said, "No, it's the transmission." Ok they said. I went to pick up my jeep Monday evening as they were closing, evidently their service guy "drove" it again and it popped out on him. Now they think it might be the transmission.
Throughout the evening, I researched the problem more in depth. I took the jeep back in Tuesday morning. They had one car in front of me that they said they were finishing up and would get to mine shortly.
Tick, tick, tick. Wednesday came. I called around 10 am. They were taking the transmission apart as we spoke. I called back around 3pm, still taking it apart. At 5:05pm they called and said the 1 and 2 synchronizer, the 5, 6 and reverse synchronizer, the shift forks and seals, bushings, etc.. were all bad. I said, "Huh, I thought you said it was the clutch.
He said he had to get a parts list together to turn into the warranty people and would give me a call in the morning.
Thursday morning came. They called around 11am and said they will not do the work. The warranty will not pay enough for them to fix it. They will be putting the transmission back together.
I called the warranty, they said that this AAMCO is over charging everything and adding on too many additional hours that is not needed. The warranty place has found another AAMCO that is will to fix my transmission.
Called AAMCO back to see when I could pick up the jeep. He said, "I am lucky they are putting it back together for free and he doesn't know when it will be ready. It could be this afternoon, or tomorrow or Monday."
I want my jeep. I want to take it to the other AAMCO hoping that I will have better luck there. I will never go to an AAMCO after this is all over.
This guy was very rude, unprofessional and ignorant.
I wish I would have known.
Transmission on 98 ford windstar went out in the black hills of south dakota 8/09 (About 90, 000 miles on it) had it fixed at the aamco in rapid city. Transmission was rebuilt at cost of about $2, 500. 15 months later (11/10) transmission goes out again in minneapolis. Needs to be rebuilt at a cost of $2, 700. Will not honor 12 month warranty.
Very suspicious that 3 months out of warranty transmission goes to hell again and needs to be rebuilt again. Any other negative experiences have people had?
Now they say they will give me a break and give me a 3 year, 50, 000 mile warranty on the tranny ($400 value). Gee, do you think they may have fixed it correctly after they get a total of $5, 000 out of me so they can offer this "deal" to me?
I think they just "took" me for $5, 000, the cost of a fairly decent car!
Aamco north plainfield is a filthy disgusting center, brought my truck in and they removed my trans after I told them not to do the repair. they brought a man in on Sunday and removed my trans and broke the O2 sensor. They charged me $650.00 and put the parts in the back of my truck and I had it towed to another shop. Tom the owner was arrogant and rude and one of the worst businessmen I ever met. Aamco customer service refused to do anything and never returned my call/ I will contact BBB and legal counsel to retrieve the monies charged and form-the damage they did to my truck.
My name is James Massey. My address is 82 Georgia King Village Newark, NJ. I can be reached at [protected]. I am writing to you because I took my car, a 2017 Toyota Sienna, to Amoco for a rebuilt transmission. They stalled around for nearly 8 weeks and charged me approximately $4, 600 and I still had to continue bringing my car to them, nearly a half dozen times, because of the faulty repair work, . Every time I brought it to them, they stalled around for long periods of time before repairing it. Currently my car is in their possession and they have had it for approximately three weeks. The supervisor's name is Sean.
We brought the car there because it had a problem in the transmission. We paid in advance 3100 $ in order to fix the transmission cause they told us that that was the problem of the car, and that the car will run perfect after thier work. We trusted them, and paid. They gave us the car one month later, and the car wasn't fixed at all! was worst than before! They told us that now, has another problem and asked us to paid 400 $ more, and we paid again...They gave the car one week later, all dirty inside with oil and with a broken mirrow! We are very upset! Worst service ever!
The AAMCO Transmission shop in Alexandria, LA lacks good customer service. I don't know how their work is, but if it is anything like the customer service, I have recommended that my car dealership, which is footing the bill for fixing or replacing my transmission, take the vehicle somewhere else. For two weeks, AAMCO personnel have been telling me that they will get to the transmission in my 2017 Chrysler Town and Country van before the end of the week. Every time I have gone by the shop, they have not only not even moved my van, but also send a different person out of the office to tell me they will get on my van by the Thursday or Friday of each week. On the following Monday, I have gone by to see why they haven't even moved the van. They keep telling me they are backed up or somebody called in sick and they are short of help. I went back to my car dealer to let them know how poor the service and speed of getting my transmission looked at was going. On Monday, March 29th, the dealer sales person, who sold me the van is going to call them to find out why they haven't even moved the van. If they haven't made any attempt by the time the dealer calls on Monday, the dealer is having the van towed to somewhere else. One other thing that bothers me about this particular AAMCO shop. They have the AAMCO sign on the side of the building, which has holes in some of the building siding. I wonder if they care how their building and reputation looks.
transmission repair
Don't EVER go here! WARNING! We paid $2, 593.57.00 to have our transmission rebuilt, and told it would last 100, 000 miles. It broke down 4 months later after 6, 700 miles, on VACATION! We had to have it towed in Alabama, get a rental car, none of which we have gotten back! It was fixed by Aamco in Montrose, Alabama, and has FAILED a SECOND TIME, after only 19, 000 miles. We are once again in a rental car and have been quoted $2, 700.00 by Humble Transmission. Summary: Original Repair FAIL, Rental Car expenses incurred, Towing Expenses incurred, VACATION RUINED...do yourself a favor...GO SOMEWHERE ELSE!
5. On Friday, May 21st, 2010 the transmission failed a SECOND time after only 19, 900 miles of normal driving since the Jubilee Services repair and only 26, 600 miles of driving since the March 2009 installation.
6. The vehicle was returned to Humble Transmission on Monday May 24, 2010. It was determined by Humble Transmission that multiple transmission part failures had once again occurred. We are left having to pay $2, 700.00 AGAIN, plus the rental car expenses, AGAIN, to restore a transmission for a third (3rd) time in only 26, 600 miles and 14 months of normal driving.
7. The OWNER, Mr. Jay Streckfuss is holding to the original 12 month warranty.
8. I believe Humble Transmission misrepresented the standards, quality and grade of the goods sold, which I believe is a violation of Texas Business and Commerce Code Section 17.46.
The complaint has been investigated and resolved to the customer’s satisfaction.
The Bottom Line is this:
Three complete Aamco Transmission failures in 14 months.
Who needs this hassle?
The Bottom Line is this:
Three complete Aamco transmission failures in 14 months.
Who needs this hassle?
Our warranties are the best in the business, as demonstrated by Mr. Carr's warranty being honored in Louisiana, without question. Mr. Carr was not interested in any of the longer warranty options available to him at the time of the original repairs. He could have easily purchased the lifetime warranty, which would have covered every part and all labor on his transmission for as long as he or a family member owned the vehicle. Mr. Carr mentioned that he likes to keep things "factual" so, while we did charge him for another repair, we reduced our labor rate, and gave him a three year unlimited mileage, all inclusive warranty on his transmission, and external transmission cooler, for a price very near what he paid for the original repair. The original warranty is quite clear in that the warranty is 12, 000 miles, and I feel it would be quite unfair to our clients who purchased the longer warranties, to extend Mr. Carr's warranty simply because his choice of warranties didn't work for him.. It is notable that Mr. Carr had no issue with General Motors, who designed, built, and sold the vehicle to him in the first place. Since Mr. Carr decided to slander my business, before he picked up his vehicle, I opted to rescinded the unlimited mileage, 3 year warranty which I had originally agreed to include with the repair, and re-instituted the basic 12, 000 mile, 12 month warranty. A couple of other factual points, I also included with Mr. Carr's second repair at this shop, a year's worth of oil changes, and reimbursement for his towing expenses in Louisiana, also rescinded. The retail value of those additional items, would have totaled over $800. In no way have we violated Texas Business and Commerce Code Section 17.46, or any other section for that matter. We honor our warranties, always have, always will. Mr. Carr's decision to impugn my reputation on Google is malicious, and will no doubt cause us to suffer from lost revenue, and lost standing among people who do not take the time to read the rebuttal. This whole matter will be forwarded to our attorney, to see if we should proceed with litigation for slander.
caused my car to catch fire
I recently had my car reapired by Aamco and a few days later it catches on fire.
My car was overheating and Aamco said they could check it for free. I brought the car into them, the week before repairs were made, and they told me it was one of two things, my PCM Computer or a faulty wire to my relay. They then said to dtermine the issue it would cost me around $100 and then $80 and hour to fix.
I brought my car to them on a Wensday the prior week. They fixed the car and told me it was a wire and the relay. I also asked them to fix my cigarette lighter adapter so that I could use it (I do not smoke). After the repairs before I left the lot, my car was making an extremly loud buzzing noise as soon as I turned it on. They told me it was a problem with my automatic seatbelts and said they would disconnect the module and fuse that goes to them. The buzzing noise stopped and so I left the lot.
I drove my car less than five miles the next two days and did not drive durring the weekend or that monday. On tuesday after dropping my daugther off at school I decided to head to my sisters and my car began overheating. I called the shop they told me to bring it in. I told them I could not drive it because it need to cool down and I let it cool off at home.
Hours later, I headed to the shop on the way, it began smoking and caught fire. I pulled over and took my 9 month old son out of the carand put him and his car seat on the side of the road away from the car and my sister and her husband got out to examine the fire. I opened the middle console where it was burning and put water on the fire to put it out. It kept smoking. An Orange city officer stopped to help and said it was an electrical fire and to have it towed.
I called the shop and they told me they have nothing to do with it but I could bring it in for them to look at. I brought the car into them and they told me it was the "body control module" which caught fire and that the car was not worth fixing because it was $400 for the part and about $2500 + to rewire.He told me not to drive the car and also said they were not at fault because they did not touch that area of my car.
There is no BCM for my car - they lied to me.
I had the car towed and it turned out to be the PCM which caught fire and the relay, the two things they did in fact mess with.
I now have no car and no transportation. They are not accepting the mistake they made and will not give me my money even though my car was still overheating after their repairs and then caught fire.
I have a nine month old son who has a heart condition and needs to go to the cardilolgist in orlando in a week. I am at a loss for what to do.
transmission
This is a very long story. It starts in St. Marys, GA where a very nice and competent man named Jack Allen at the AAMCO shop replaced our transmission. The total bill was 4, 661.20. I live on disability and was only able to pay for this through the one credit card I had with that much money available on it. This was on 5/7/09. On 10/6/09, while traveling through Texas, the transmission lost 6th gear. I had it towed 112 miles to the closest AAMCO which is in Odessa, Tx. That is where the real problems began. I was told by the owner there after diagnosing the transmission that a new one would have to be shipped to him. I was also told that my clutch, throw out bearing would need to be replaced or he would have my warranty voided. He also insisted on not giving me a receipt for this work as he would then have to charge me more money even though he stated the problems with those parts were directly related to the transmission.
I was told I had to get the parts to him and pay for them myself. Mind you he had my truck; I was in a place where I knew no one; I had no means to rent a car. A very nice employee at Advance Auto Parts was able to have the parts delivered directly to Ben's shop since I had no way of picking them up. I have the receipt with HIS address on it. On 10/9/09 he contacted me and told me to come pick up the truck. I did. I then hooked my 5th wheel trailer (that is what I live in) and proceeded to leave Odessa. 28 miles into my trip the same gear blew. I promptly turned around, called Ben and brought the truck back to him. This was a Friday and he wouldn't be able to do anything until Monday. Finally, the following Wednesday (at 4pm mind you) I was on my way with yet another transmission (or so he said). It turns out (I was just informed by the transmission manufacturer) that Ben put the wrong fluid in not just the first transmission, but the second one as well. Now, 2 days before my warranty runs out I have it looked over by AAMCO in Cathedral City, Ca. (I have to be where it's warm year round due to my disabilities) and sure enough there are more problems. I knew there was something not right with 2nd gear when at a stop and 6th gear when at highway speed. This AAMCO in southern California confirmed there is a problem. Regardless of when my warranty runs out or what the problem is I DO NOT HAVE ANOTHER $5000.00 to replace the transmission again. I feel AAMCO needs to not only honor this warranty but extend it in case, on my way to my next destination, I have another issue I will be able to count on not having to be stuck in the middle of nowhere because I have no money to fix what was broken by AAMCO to begin with. They are now saying that they may possibly drain the fluid out of this transmission and hopefully that will fix it; but if the fluid is wrong and has damaged some of the transmission, what good will putting the right fluid in now do? I just want to drive down the road confident in the workmanship AAMCO professes to be so concerned about. I AM NOT COMPLAINING ABOUT the AAMCO in Ga. or in southern Ca. Both shops have/are doing their best to help me. Of course, they need to make sure they are reimbursed for their time as well.
I had a brand New Tranmission put in my car on 1.5.08 by AAMCO. By April of 2009 the Transmission had failed and I was told by the AAMCO that another Transmission was needed because I was slightly out of the warranty they provide.
So, another Brand New Transmission was done on my car. In October of 2009 I took the vehicle back to AAMCO stating that the vehicle seemed like the transmission was having problems. AAMCO checked the vehicle and assured me that there were not Transmission problems and that the vehicle was fine.
On June 19, 2010 I had to have my vehicle towed to the AAMCO dealership. They inspected the vehicle on June 21, 2010 and told me the 2nd Brand New Transmission had failed or slipped and that another Transmission would be needed. They said I would have to pay for another new Transmission because the warranty they provided had expired just over a month.
This is unheard of not normal for two Transmissions to go out in two years. There is obviously a problem with the workmanship of this company. I am requesting that an inquiry be made and done for me.
Thank You
I needed a transmission replaced so I took it to Aamco thinking that would be the best place since they are everywhere and I wouldn't have any problems with it. BUT I WAS WRONG DON'T GO THERE! I travel from Kansas City, Mo to Springfield Mo so the closest place was located in Kansas City KS. They towed it there for me then after it got there said it would be 495 just to look at it. They could of told me that before they towed it, anyway they gave me a price of 1600. By the time the transmission was fixed my bill was over $2100.00. I picked it up thinking at least I had a good transmission now. WRONG it started slipping during the first week and still is. You think if you pay that much money it would work right. Since then I've taken it to the Springfield MO location wanting them to fix it. They say no hassle with warranty and that's not what I'm getting. In order for them to do anything it has to read on their machine in order to look at it. So basically I'm stuck with a slipping transmission and no one wants to do anything about it. So take your business else where people, because all they do is screw people over! It's a hassle and still not fixed.
On June of 2011 aamco transmissions in odessa tx. They fix the transmission on my car 2005 ford expedition, and now June/2013 at 7500 miles since they repair, transmission y broke again, first time I paid 3200 dollars I call the Japanese guy or owner, and he wants me to pay another 3000 dollars, so please guys ever go to this business unless you want give free money for bad service.
Thank you. I almost used them. It would have been Ben too. And even living here you don't want to get screwed.
dishonesty and horrible service
They had terrible service. I was dealing with a rep name dan. He told me several lies.
1. That my I needed to pay $20 for gas. When I picked up my car is was still empty.
2. I needed a battery. I had the same battery in my car when I picked it up. Paid $99 for and additional $100 for labor.
3. I was told since I was getting a batter I would get additional cost off the price of the repairs. When I was paying I mentioned the discount and he said he gave me a web discount but we never talked about it.
4. I was told if anything goes wrong bring the car back.
5. After I picked up my car it failed emission twice. They said it had nothing to do with them.
6. My check engine light came on and he Dan asked me what code and told me to take it some where else to get checked and if its transmission codes bring it back. I reminded him that he told me to bring the car back if it had problems and he said not to bring it that day they were to busy bring it in the morning.
7. I mentioned to him some red fluid was dripping and Dan got smart and said he told me if it starts dripping it was my responsibility to bring the car back. I told him that’s why I was calling and he said then bring it right now.
The server before I dropped my car off was alright. After they had my car at the location they treated me horrible and super rude. I am out of 2500 and now my car is still broken and they are saying it might be something else. I asked them to do a thorough inspection prior to fixing it to make sure what was wrong. They indicated it was the transmission. Now the car is having problem with the check engine light and the oil light are coming on. I am totally dissatisfied with the service. I could have had the transmission done for $1000 less from a foreign shop that was two doors down but I decided to go American thinking I would get better service. But this American company treated me like garbage. I’m out of money and out of a car.
WOW! I was afraid to take my 2001 Nissan Quest(original owner) to the Nissa dealer for afriad that it would cost me an arm, leg, and another arm. The A/C was blowing cool air, not hot air as it is doing now, but cool air. It (A/C) was not blowing cold air.
So in April, I took the Quest to AAMCO at 60th & Northern Blvd in Queens.
So far, I am armless, on one leg, my wife lost one arm and now I am close to loosing one of my children to pay for a radiator at AAMCO.
First "IAN" had me pay for a Compressor, an A/C Drier. freeon, and other items, (I lost count)they refuse to give me work orders on paper! .. Well, my A/C is still O.O.S! I initially took my car to AAMCO in APRIL! My Car stayed at AAAMCO so may days I almost forgot I had a Car!
Today, June 8th, IAN calls and tells me that I need a new Radiator. So far I have spend $2000.00 Plus, and my A/C is still not working! I politely advised Ian via phone to please fix my car or give reinburst my expenses. He insisted that I pay for the Radiator and all will be well. I advised him to call me when my car is ready and I hung up not wanting to have a nervous breakdown!...I feel like I am in a horror show and AAMCO is torturing me. My Heart goes out to all the good consumers who are with a genuine need, arrives at AAMCO and are psychological assulted and raped! Yeah I want mycar fixed, or my money back. Right now I need data on Suing AAMCO, I just know that they will not adhere to the letter of the Law and subsequently, they would have robbed me! The plug needs to be pulled on AAMCO! I will not stop my plight with AAMCO untill further more! I am Stunned!
broke our vehicle
Mark DeLeon from Aamco Transmissions helped us out on 4-14-10, with our car. He did an OBD2 reader which told us that is was a Cylinder 4 misfire. He said to bring it in on 4-15-10 for them to do a diagnosis on the vehicle. This would include just looking under the hood to see all that is wrong with the vehicle. We asked him to give us a call before they did any work. My sister and I did an oil change this morning with an engine flush. I have worked at an oil change shop where I know doing an engine flush is not going to harm the car. The car was perfectly drivable when we took it in. We took it in today, got a call back an hour later saying our car is not drivable. He gave us three different stories as to how the car does not work. First story was that it was the engine flush we did earlier today. Second story was that his mechanic was driving it and that it blew up on him. Third story was that his mechanic started the car in the driveway and it blew up. He told us that it was a Valve Seat that blew up. You cannot determine this unless you take the motor engine head off. He told us we needed to do this. How can he be so sure that it was a Valve Seat unless he looked under the motor engine. He then proceeded to tell us that the car was running horrible when we brought it in. The car has its moments, when we did the oil change the car ran just fine. He asked us how the car was running today and we told him perfectly fine. My sister called him back, he told her that we are not going to get anything free, that we broke the car, not them. This is untrue. We are in such shock because we know that our car was drivable before we brought it in. Just fine to drive. If we did not bring the car into the shop our car would be driving still. This is how sure we are that they broke our car. We also called another mechanic who has in the past worked on this car. This mechanic told us that it sounds shady. That if the car was drivable before we brought it in that we did not break our car.
You know, with all the car repair horror stories, I'm tempted to just go to the dealer. Overpriced, but they're familiar with my model vehicle. And they have the right parts.
And I can complain to corporate.
deceptive trade practice
Unfortunately, on April 4, '10 (Easter) my wife's 97 Toyota 4 Runner broke down due to a transmission problem. Being Easter Sunday, I had intended to tow our vehicle home and while doing so managed to get a person on the line from AAMCO Transmission. Note, I called several repair shops but being Easter most, if not all shops, were closed. Jay, the owner, seemed like a nice enough guy and being Easter Sunday, I was surprized to actually have gotten ahold of someone live. Jay informed me that based on rebuilding hundreds of these types of transmissions, worst case scenario would not exceed $2200. And, that before I authorize repairs there would be not cost. Simple enough, so I went ahead and had the car towed to his shop on FM 1960 E of 59.
Two days later, another guy (a shop lead mechanic) called and said that for $475 they would have to remove the transmission to determine what the problem is and that this would be added to the total charge if I decide to fix it. Remembering what I was told by the owner, it wouldn't cost anything to determine problem and total cost would not exceed $2200 as worst case. With some reluctance, I went ahead and allowed them to pull the transmission.
Following the next day, the same mechanic called and started to run down a comprehensive list of issues with the transmission and all could be fixed for $3700.00. When question why the owner said the cost would not exceed $2200, the mechanic said he should have not said that! Surely, the owner would be completely aware of parts and labor costs charged by his mechanics since they've rebuilt hundreds of them just like it!
OK, I'm a reasonable person, so informed AAMCO to hold the work. I started calling other transmission repair shops and all were quoting what the owner, Jay originally quoted - without the need to even having to look at it! I even called the local Toyota Dealer and they were $500 less in parts and labor with a new tranmission, not a rebuild?
When I called the lead mechanic back, I had informed him that I may choose to buy a new transmission from Toyota and would they install it (remember the $475 already commited?), he replied that he wasn't sure AAMCO would allow him to do this. But went on to try convincing me a rebuild would the same as buying a new tranmission from the Dealer. I was floored when hearing this! New vs. Rebuilt. How many times have they used this line?
Since, I plan to move my wife's truck and have it repaired elsewhere, I can't really comment on quality of
their work. But, I can tell you this feels a little deceptive in pricing and to my knowledge, could be a violation of Texas Deceptive Trade Practices. I just wanted to warn everyone to do a better job than I did and to not believe what a person tells you over the phone. Please do your own due diligence, but just thought that it would be a good idea to put this out there. By the way, Jay has never contacted me to explain the difference. I also notice that a lack of response to other complaints far worse than my experience are listed on the Houston BBB. They have a grade of "F" the lowest grade BBB assigns to a business.
The complaint has been investigated and resolved to the customer’s satisfaction.
Jay, one of the owners of this business, threatening people on Facebook and expressing extreme bigotry towards trans people.
Don't do business with ### like these guys.
Sounds very similar to my experience with Aamco/Humble Transmission. Regretting now that I did not do better research before taking my van there.
On 10/4/2010 my 2003 Honda Odyssey was in the shop at a Honda dealership. I was told that it needed a new transmission and quoted a price of $4, 500. The van was not worth spending that amount of money so I called Aamco located at 1904 East FM 1960 Bypass in Humble, TX. I spoke with Jay. He was friendly, courteous, and seemed to be familiar with the Odyssey transmissions. I told Jay the problem I was having and the diagnosis I had received from the Honda Dealership. I asked him what I was looking at in a worse case scenario for a complete rebuild and was told it would be around $2000.
On 10/5/2010 I picked my van up from the Honda dealership and drove it to Aamco. Jay was not there so I spoke with George when I dropped it off. George said that Jay had told him that I was coming in. George called me later in the day and said he needed to remove the transmission. It would cost $475 for diagnosis if I decided not to fix it. Since Jay had told me it would be around $2000 I gave George the authorization to disassemble the transmission. George called me back at about 4:30 and told me it would cost $3600 to rebuild my transmission. I asked George why it was so much more than Jay had told me and he said that it had a different transmission. Jay did not disclose to me that the Odyssey could have more than one transmission and that the price would be different. I told George to hold off and I would call him the next day.
On 10/6/2010 I called George and informed him that I was not happy and felt that I had been dealt with dishonestly. I stated that had I been told the correct cost I would not have allowed them to remove the transmission. George told me that if I picked the van up I owed $475 and the transmission would be disassembled in a box. He said he could do the rebuild for $3242 but could not go any lower than that. George stated that he couldn't discount the labor ($1543.82) and had to make at least 29% profit on the parts.
After doing some research I felt trapped. If I picked the van up I would have to pay $475, have it towed, and pay someone else to rebuild a transmission that they did not disassemble. I also investigated selling the van as-is but discovered that it was worth more with a bad transmission than with the transmission removed. I called George back and told him to go ahead and repair the van for $3242.
On 10/08/10 I picked the van up. George did give me the 3yr/36k mile warranty which I appreciate. However, I would not have done the repair had I known it would cost so much. I feel i was dealt with dishonestly by this Aamco and trapped into paying more once the transmission was removed and I had few other options. I do not see myself using another Aamco in the future.
I ALSO OWN A TRANSMISSION SHOP AND CAN TELL YOU THAT TRERE IS NO SUCH THING AS A "NEW" 1997 TOYOTA TRANSMISSION OFFERED, THEY ARE SO CALLED CERTIFIED REBUILDS.NOTHING DIFFERENT FROM WHAT THE INDEPENDT TRANSMISSION SHOPS OFFER.I HAVE A CERTIFIED REBUILDER AND I HAVE BUILT TRANSMISSIONS FOR THE TOYOTA DEALER IN HUMBLE TEXAS.THERE IS NO REASON THAT ANYONE SHOULD GIVE A PRICE FOR A TRANSMISSION REPAIR, DUE TO THE FACT OF NOT KNOWING WHATS WRONG, BROKEN OR WORN.ALL TRANSMISSION SHOPS HAVE TO OPEN IT TO SEE.LABOR IS NOT FREE FOR US OR YOU.I WISH IT WAS EXPLAINED TO YOU THAT WAY INSTEAD OF A "BLIND" PRICE THAT MAKES US ALL LOOK BAD IF YOU ARE BEING TRUTHFULL
dishonesty
They had terrible service. I was dealing with a rep name dan. He told me several lies.
1. That my I needed to pay $20 for gas. When I picked up my car is was still empty.
2. I needed a battery. I had the same battery in my car when I picked it up. Paid $99 for and additional $100 for labor.
3. I was told since I was getting a batter I would get additional cost off the price of the repairs. When I was paying I mentioned the discount and he said he gave me a web discount but we never talked about it.
4. I was told if anything goes wrong bring the car back.
5. After I picked up my car it failed emission twice. They said it had nothing to do with them.
6. My check engine light came on and he Dan asked me what code and told me to take it some where else to get checked and if its transmission codes bring it back. I reminded him that he told me to bring the car back if it had problems and he said not to bring it that day they were to busy bring it in the morning.
7. I mentioned to him some red fluid was dripping and Dan got smart and said he told me if it starts dripping it was my responsibility to bring the car back. I told him that’s why I was calling and he said then bring it right now.
The server before I dropped my car off was alright. After they had my car at the location they treated me horrible and super rude. I am out of 2500 and now my car is still broken and they are saying it might be something else. I asked them to do a thorough inspection prior to fixing it to make sure what was wrong. They indicated it was the transmission. Now the car is having problem with the check engine light and the oil light are coming on. I am totally dissatisfied with the service. I could have had the transmission done for $1000 less from a foreign shop that was two doors down but I decided to go American thinking I would get better service. But this American company treated me like garbage. I’m out of money and out of a car.
The complaint has been investigated and resolved to the customer’s satisfaction.
AAMCO Transmissions In-depth Review
Business Overview:
AAMCO Transmissions has a rich history in the automotive industry, with over 50 years of experience. Established in 1963, AAMCO has become a trusted name in transmission repair and maintenance. The company's mission is to provide reliable and affordable services while prioritizing customer satisfaction. With locations nationwide, AAMCO offers comprehensive coverage to customers across the country.
Services Offered:
AAMCO specializes in transmission repair and maintenance services. Their team of skilled technicians is equipped to handle all types of transmission issues, from minor repairs to complete rebuilds. In addition to transmission services, AAMCO also offers a range of additional services, including brake repairs, engine repairs, and diagnostics. Their expertise extends beyond transmissions, making them a one-stop-shop for all your automotive needs.
Quality of Service:
AAMCO takes pride in the expertise and qualifications of their technicians. Each technician undergoes rigorous training and certification to ensure they are equipped to handle any repair or maintenance job. AAMCO also invests in advanced technology and equipment, allowing them to diagnose and repair issues efficiently and accurately. Customer satisfaction is a top priority for AAMCO, and they stand behind their work with comprehensive warranty and guarantee policies.
Pricing and Affordability:
AAMCO believes in transparency when it comes to pricing. They provide detailed explanations of the costs involved in their services, ensuring customers have a clear understanding of what they are paying for. AAMCO's pricing is competitive compared to industry standards, offering customers value for their money. For those in need of financial assistance, AAMCO provides financing options and payment plans to make their services more affordable.
Customer Experience:
AAMCO strives to make the customer experience as convenient and pleasant as possible. Scheduling appointments is easy, with online and phone options available. While waiting for service, customers can enjoy amenities such as Wi-Fi and coffee in the comfortable waiting areas. AAMCO understands the importance of timeliness and keeps customers informed with regular communication and updates throughout the repair process. The staff at AAMCO is known for their friendliness and professionalism, ensuring a positive experience for every customer.
Reputation and Trustworthiness:
With over 50 years of experience, AAMCO has built a solid reputation in the industry. They hold accreditations and certifications that demonstrate their commitment to quality and professionalism. Online reviews and ratings from satisfied customers speak to the trustworthiness of AAMCO's services. The company has also received recognition and awards for their exceptional work, further solidifying their reputation as a trusted provider of automotive services.
Convenience and Accessibility:
AAMCO understands the importance of convenience for their customers. They offer flexible operating hours, including availability on weekends, to accommodate busy schedules. Customers can easily book appointments online through their user-friendly appointment booking system. With multiple locations nationwide, AAMCO ensures easy access to their services. For those in need of assistance, AAMCO provides towing or shuttle services to make the repair process as convenient as possible.
Environmental Responsibility:
AAMCO is committed to eco-friendly practices. They take steps to minimize their environmental impact by properly disposing of waste materials and using environmentally friendly products whenever possible. By prioritizing sustainability, AAMCO contributes to a cleaner and greener future.
Community Involvement:
AAMCO actively participates in local events and charities, demonstrating their commitment to the communities they serve. They also engage in sponsorships and partnerships with community organizations, supporting initiatives that benefit the local economy. AAMCO's involvement in the community showcases their dedication to making a positive impact beyond their automotive services.
Additional Information:
AAMCO provides a wealth of additional information on their website. Customers can find frequently asked questions (FAQs) that address common concerns and provide helpful answers. A blog or resources section offers valuable insights and tips for maintaining and caring for vehicles. Testimonials from satisfied customers serve as a testament to the quality of AAMCO's services. Contact information and various customer support channels are readily available for any inquiries or assistance needed.
Contact AAMCO Transmissions customer service
Phone numbers
+1 (800) 462-2626
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