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I should have followed my instincts that first time I walked into AAAA TEVA. The whole set-up seemed shady, and I felt uneasy from the start. I often trust people too much and this was certainly one of those instances. I stupidly allowed myself to be sucked in by this guy, and now I am the one with regrets.
My expensive vacuum cleaner broke down in January last year. I took it into AAAA TEVA to see if it was worth repairing as I have had it for a number of years. The owner/manager (not sure exactly who he is) convinced me to pay $125 to run "diagnostics" on it. I should not have been surprised when the results (according to him) showed that it was certainly worth spending a lot of money on my appliance, and that it still had many years left in it. So I unfortunately gave them the go-ahead to do the repairs. A further $500, and a few weeks later, I picked up my vacuum cleaner. They gave me a 2-year warranty (and did the hard sell on bags, fan belts and filters - another $164) and off I went. If you are doing the math, you know that I have now spent $789! On a vacuum cleaner! It wasn't long before the vacuum cleaner stopped working again - same problem as before. So back I went. Once again several inconvenient weeks went by with no vacuum cleaner. Then home it came. It worked briefly, then surprise, surprise, it died again, same issue. I forget how many times this happened. Each time I had to schlep the thing back to the store, wait weeks without a vacuum cleaner, endure the hard sell for more accessories / other appliances, and then lug it home again.
The latest breakdown was about 2 1/2 weeks ago. To my surprise, the owner was far from apologetic. Instead he said that he wasn't able to continue to make repairs. Didn't I want to trade it in for another vacuum cleaner? After spending $625 on repairs! Who would do that? I said I had spent far too much money on it to give up - he told me he had just spent $1, 400 on his wife's teeth implying that that is how life goes?! I told him that I wanted the vacuum repaired or my money back - not unreasonable considering the fact that the job had yet to be completed satisfactorily. He reluctantly agreed to fix the vacuum cleaner.
I returned to the store today to pick it up, only to be confronted again by the owner. He claimed that the vacuum was now working completely, and then launched into an attack saying that he was not going to repair my appliance again, and that clearly someone was abusing it for it to keep breaking down. His tone was totally confrontational. I told him that he had yet to make the repairs satisfactorily and that was what I paid him to do. Customer Service? What a joke.
Needless to say when I got home the vacuum cleaner still did not work. I may return again, but the guy is so unpleasant and they are so totally useless that I am thinking this may be a pointless exercise. I don't know how they are staying in business, but I guess there are probably many others who have been treated this way, and that they perhaps make their money in this kind of fashion.
Buyer Beware! Avoid this dodgy set-up - it is MUCH cheaper to buy a new appliance than to get these characters started on repairs.
In November I took my Babylock surger for tension adjustment, oiling and light bulb replacement. I told them I needed a rush on it due to the fact that I had ballroom dance costumes that I had to make. I was told it would take 7-10 days to do the work. I payed them $125.00 up front for diagnosing, which I already knew what it needed, after waiting for 10 days with no call from aaaa I called the company, Omar, I think he is the manager, told me it was not ready, I made an additional five calls checking on the machine, each time they could not tell me when the machine would be ready, omar became very rude, on one call I told him I was coming to pick up the machine Omar said if I showed up at his store he would call the police. After 31 business days the county sheriff met me at the store and I demanded my property, Omar said he didn't have the machine, I asked where the machine was and he would not tell me. After a few more days I received a call from the store that they had diagnosed the problem, I told them I did not want any work done to the machine and for them to put the machine back together and I would pick it up. A few more day's passed and I received a call that the machine was ready for pick up. I went to the store they brought the machine to the front counter. I took the machine and proceeded to exit the store, one of the employees tried to grab the machine from me, in a struggle, and broke two of the spindles. I did not owe any more money in order to pick up the machine. They said I had to sign a paper before they wold allow me to take my machine. Omar then locked the door and said we could not leave with MY property until I signed the paper. He was in my face and I put my hand up between he and I and told him to shut up, he then said that I touched his lip and he was calling the police because I assaulted him, which thankfully my finger didn't touch his filthy mouth, my husband finally signed the paper and they still had us locked in the store with Omar guarding the door, we were fearing for our safety so my husband then pushed Omar from the door and unlocked it and we went to our vehicle and left. Later after talking to a country sheriff I was told that I could press charges against the store for locking us inside the store and would not allow us to leave. This is the biggest joke of a business that I have ever dealt with. Also I checked with the BBB and found out this company had a "D" rating with 77 complaints. We are new to Colorado and didn't know anymore about this business than they advertised they were a authorized Babylock repair shop. Lesson learned, always check the complaint list on the Webb and check the BBB.
Standard Customer discalimer for Service:
AAAA TEVA Inc. Customer DISCLAIMER (rev.05/[protected]
S. Holly St. Centennial CO 80122
This disclaimer is standard with all customers. Please call (303)
770-6321 or visit 303television.com with any questions…
We will call you once we have a status on your TV’s repair. Due to the volume of business, it can take up to 12 Business Days for the diagnostic. The technicians are not authorized to quote repair timesprice. Repair time price is based on
availability of parts and shipping time when necessary. It is our intention to get your TV repaired in the shortest time possible. Industry standard for TV repairs is 21 Days.
WE WILL SPEAK ONLY with the person who placed the repair order.
1. The swiped credit card slip with the technicians needs to be signed for authorization of charges, you will not be double charged.
2. Our service call is free only if we perform the repairs. Otherwise a trip charge of $50 is collected no exceptions.
3. In home TV repair cost is collected parts and labor on the spot. For TV repairs that need to be performed in our service center we collect a diagnostic fee.The diagnostic fee is collected up front and is not refundable; it will be applied fully towards the repair parts and labor if approved by the customer. Thecustomer will not be charged more than the diagnostic unless the customer authorizes those charges when we call with the repair update.
4. It is the customer’s responsibility to retrieve their items within 5 days of notification of its availability or repair. Machines may be disposed of if not picked up within 5 days without mailed notification. A $90 disposal fee will be charged
to dispose of machines. A storage fee may also apply.
5. Your unit will be disposed of immediately upon your verbal approval when applicable. We cannot retrieve units once disposed of.
6. AAAA TEVA Inc. will deliver unrepaired items back to the customer for a fee of $90. (ONLY IF NOT REPAIRED)
7. Repairs should only be performed by qualified technicians. All electrical equipment is potentially dangerous when dismantled.
8. AAAA TEVA Inc. is not liable for any damages present on your television set or any furniture around it. It is always our intention to perform all repairs and deliveries with the utmost courtesy and professionalism. We are not responsible
for scratches and dings on the bottom of your Set. The wooden base of most Rear projections TVs tend to break off at the sides this occurs often and we are not responsible for those damages.
9. All DLP bulb sales are final, when bulb replacement is performed at customer’s request. DLP TV’s often require additional repairs.
Signature acknowledging receipt and acceptance of terms of service:
Date: .
Please keep in mind that we do not make the parts or set the price of the parts we purchase the parts from the manufacturers or distributors.
I had similar feelings about the store, but had not seen the reviews, otherwise I would've not gone there. We took our sewing machine and were asked to pay the $175 analyze fee, after a week of having the machine they calle us and told us we needed to pay and additional $175. The person in the phone told me that he will have the itemized report when we got there. When my husband was to pick up, the "supervisor" told him that he needed to pay before he could have the repair report; when my husband told themt that he must have it, the supervisor went to the back, spent 20 min and came back with a handwritten illegible report that showed mostly lubrication and cleaning...but were stuck and wanted the machine back... so we had to pay.