AAA Life Insurance Company — Hospital Plan - Awful, Unresponsive
My 97 year old mother purchased a hospital plan fro AAA Life Insurance Company and passed away April 1st 2016. I contacted AAA to cancel the policy and stop the auto-deduct from her checking account and request a refund of premiums after February, 2016. I sent them all documentation including a copy of my POA and a copy of her death certificate May 12, 2016. I sent the May 12th letter to them with all documentation, a follow-up letter June 23rd and now a July 18th letter. AAA has been completely unresponsive and continues to make auto-deducts from her account. I was forced to put a stop on further withdrawals at the bank. Perhaps the 3rd letter sent to them will receive a response. VERY DIFFICULT COMPANY...POOR CUSTOMER SERVICE.