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AAA - Chicago / Worst Customer Service

1 307 N Michigan Ave, Suite 104Chicago, IL, United States

I am not able to understand what the club does? I took membership a few months back. I thought I will save money on travel. I went to Chicago (Michigan Ave) branch to inquire about Disney Vacation package. The lady had no idea if they even sell Disney Packages. She referred me to her boss. The boss said, I can not tell you the price right now, I will email you the details.


In about 72 hours of this conversation, I received a quote from her. It was a copy-paste of the quote which I can get from Disneyworld.com Trust me, it was so frustrating.

Fine.. I decided to buy the vacation directly from Disney and not even deal with AAA. But then, just now I went to AAA office inquiring if they have any booklets or maps of Disney area. The lady spend 2 seconds and just handed me a Florida tourbook and Florida State map. I came out of the office frustrated. Then I realized that she did not even think of giving me Orlando Map. I went back in and asked if they have Orlando Map too. She says, well, you should have asked all that you wanted in single transaction. She handed me Orlando map with “not a very friendly” face.

Well, I asked her information about Disney area, shouldn’t she be the one to decide that I need Orlando map…

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