AAA / Automotive Club / Poor customer service!
I initially made a phone call to request a tow of my vehicle (240sx) from a tow yard. After speaking with the representative I was under the belief that my 240sx can be towed from the tow yard to the residence. I clearly stated that I am going to drive my current vehicle (s2000) to the location and I will need my 240sx towed to my residence. Shawn (or Sean) told me that all I had to do was drive my 240sx out of the yard to a public area and have it towed. I also stated in one form or another that my 240sx can be driven.
After arriving at the tow yard, I called again to have my 240sx towed to my residence. I spoke with a female representative and she told me that it is against the policy to tow vehicles that are not inoperable. I told her that about my conversation with Shawn. She said she would pull out the recording, review it with the supervisor and call me back. I told her that I would be waiting at my vehicle.
After 45 minutes of waiting in the hot summer heat, I finally receive a call from the female representative telling me that the tape did not state that Shawn said I can tow an operational vehicle. However I am very sure that I told him that the vehicle is able to be driven and he told me it can be towed. She also had the audacity to tell me it was my choice to wait in the sun. I do not want to leave the site if I was hoping to get my car towed as soon as possible.
I then spoke with the supervisor, Matt. He was adamant that he wasn't going to tow my vehicle to my residence. He was not willing to help out a customer who has been a member for 10 years and has been waiting in the sun for close to an hour. Basically he stated I was misunderstood. I feel that I was mislead or was not given clear information.
To summarize, my complaints are as follows:
Shawn: For providing misleading information or not providing completer information.
Female rep: For allowing me to wait for an indefinite time, then telling me it was my choice to wait.
Matt: Not being able to make the proper case-by-case call to help a customer in need.
I just renewed my membership and I am very regretful.