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CB Auto Parts and Repair Stores Review of AAA Auto Repair aka AAA Complete Auto Repair
AAA Auto Repair aka AAA Complete Auto Repair

AAA Auto Repair aka AAA Complete Auto Repair review: auto repair 173

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Author of the review
10:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Review updated:

Owner damaged vehicle, advertises 100% complete satisfaction but said to sue him and go jack off. Rated F with the Houston BBB. Many other complaints and lawsuits.

Claim: "Your satisfaction is 100% guaranteed"
Reality: Owner says, "You can go jack off, sue me, I won't give you a penny, I won't touch your car."
Claim: "We do it all & look forward to working with you"
Reality: Rated F with the Better Business Bureau of Houston
Claim: "Fast, friendly service"
Reality: “Owner says, “You can go jack off.”

Claim: Owner says, "I'm not messing around."
Reality: The only way to get the owner's attention is to share your experience of their dishonest business practices, file against them in Small Claims Court. The owner is messing around by lying, threatening, stonewalling, and refusing to rectify the situation.

Beware of AAA Auto Repair which is rated F with the Better Business Bureau. Dishonest, does not stand behind its promises.

AAA Auto Repair aka AAA Auto Repairs aka Jari Auto Air aka AAA Complete Auto Repair aka A.A. A. Complete Auto Repair of 8504 Hillcroft and other locations

See proof of F rating:

http://www.bbb.org/houston/business-reviews/auto-repair-and-service/aaa-auto-repair-in-houston-tx-56029/

BBB Rating
Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F. Reasons for this F rating include:
• 6 complaints filed against business
• Failure to respond to 6 complaints filed against business

If you have a problem, the owner will cuss at you and threaten you.
Affiliated contact information:

8504 HILLCROFT ST, HOUSTON, TX 77096 713-771-1617, 713-234-1393; 713-408-9502, 281-905-9623 24 hour
11753 W. BELFORT #121 STAFFORD, TX 77477 281-568-5800 281-901-7592 24 hour
11753 W. BELLFORT #121 STAFFORD, TX 77477 281-568-5800 281-901-7592 24 hour
12160 BISSONNET ST. HOUSTON, TX 77099 281-564-7782 832-867-3000 24 hour
281-564-7783 fax
[protected]@gmail.com
AAA. [protected]@Gmail.com
[protected]@gmail.com
aaa. [protected]@gmail.com
[protected]@gmail.com

How can you claim 100% customer satisfaction when you have an F rating at the Better Business Bureau? What part of customer satisfaction is refusing to take responsibility for damage you caused? What part of customer satisfaction is telling customers to go jack off?

173 comments
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VW PASSAT
Houston, US
Mar 02, 2011 7:59 am EST
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Forget satisfying they don't won't even do the bare minimum. aaa is a group of very, very untrustworthy individuals! shameful!
We victims must unite against them beyond this complaint board.
I can be contacted at vmpassat@gmail.com

I hope she gets the max!
Justice court 5-1
Phone: [protected]
6000 chimney rock rd
Houston, tx [protected]
March 15th, 2011 < — trial date

General case information
Case number:sc51c0114072
Style of case:tara sears-althen vs. aaa auto repair
Filed date:november 09, 2010
Days old: 113
Case status:active
Disposition:
Disposition date:
Judgment date:

Civil information
Nature of claim:small claims
Claim amount: $10, 000.00

Party information
Party name: sears-althen, tara
Party type: plaintiff
Party name: aaa auto repair
Party type: defendant
Event description: motion docket
Event date/time: march 07, 2011 01:00 pm< — hearing date

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one more unhappy customer
houston, US
Mar 02, 2011 2:06 am EST
Verified customer This comment was posted by a verified customer. Learn more

Wael Mohamed Abuzaid, Ahmed Mohamed Abuzaid, Maged Mohamed Abuzaid aka "David Reyes" at 8504 Hillcroft, Mahmoud Mohamed Abuzaid are not about satisfying customers. Tony, David, Mike are fake names because they don;t want you to know of their criminal records for THEFT. MANY UPSET CUSTOMERS out there. Only a foolish business person would waste thousands fighting customers instead of satisfying them for far less.

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VW PASSAT
Houston, US
Feb 26, 2011 5:45 pm EST
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Further, LAW ENFORCEMENT, the TEXAS AG's OFFICE, IS INVESTIGATING AAA Complete Auto Repair, unlike the allegation that TONY is making that law enforcement is investigating, the legitimate complaint of a customer on a blog.
Whoever is suing this shop can also sue Tony and Allen personally, as well as the business, since this shop is not an Inc, LLC, LLP, LP, or other form of limited liability business.
BTW, I also witnessed the "F" rating from the BBB, that has since changed, but the change is temporary, it will be back to "F" soon!

Please feel free to contact me here, if you have questions, and are a victim.

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VW PASSAT
Houston, US
Feb 26, 2011 5:28 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Although AAA Complete Auto engages in all these activities they are not scamming.

Common Scams
Some of the common ways that deceptive auto repair shops will unfairly separate you from your money are by:

-waiting until the vehicle is up on the lift and partially disassembled before getting your authorization to proceed with the repairs. By then, you are essentially forced to: (a) authorize overpriced repairs or risk getting your car back in a disassembled and unusable condition; or (b) pay a large and unexpected fee to have your vehicle reassembled, only to discover it no longer runs at all.
-showing you dirty oil with metal filings in it as evidence that you need a new transmission. Virtually all used transmissions have dirty oil with some amount of dirt and metal filings. This is normal and is not necessarily a sign that you need a whole new transmission. However, once the transmission is disassembled and reassembled with the same old seals and parts, it usually does not work the same as before.
-commencing repair work on your car without first getting your authorization to perform the repair work, and then charging you for repair work that you did not authorize,
giving you a verbal estimate as to the cost of repairs, then charging a higher price.
-representing that repair services will be completed by a certain day in order to induce the sale, then failing to have the repair services completed by that day.
-telling you that repairs are needed when in fact they are not needed.
-failing to disclose reassembly or inspection charges before starting repair work.
-advertising that the shop will provide "Free towing" and then requiring you to pay for your towing costs.
-telling you that the shop will provide a free rental car during repairs and then requiring you to pay for the rental charges.
-telling you that the shop will provide repair services pursuant to a warranty then charging you for repair work covered by the warranty.
-representing that work or services have been done, or parts replaced in your car, when the work or services were not done or the parts were not replaced.
-starting repair work on your car before obtaining authorization from you, then charging you for it.
-starting repair work before obtaining written approval of the loan from the finance company, in those instances where you borrow money to pay for repairs. If the loan company does not approve the loan, and the work is already done, you may still be liable for the payment if you can't show the deception.
-failing to complete the repairs as represented to you in the repair work agreement.
failing to repair your car in accordance with the warranty provided after your car is brought to the shop for warranty repairs.
-failing to notify you and secure your additional approval, in writing, for any additional work to be done that was not set forth in the original written agreement.
representing or advertising that the shop will accept consumer credit cards or personal or business checks as payment for goods and services, and then refusing to accept credit cards or checks.

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aaalies
Houston, US
Feb 21, 2011 2:17 am EST
Verified customer This comment was posted by a verified customer. Learn more

SC51C0114072 11/09/2010 DEFENDANT AAA AUTO REPAIR ACTIVE
from
http://web.jp.hctx.net/CaseInfo/GetCaseInfo?case=SC51C0114072
Active court cases show the owner is lying. If customers were satisfied, the unsatisfied customers would not have to take AAA to court. An unsatisfied customer is not a scammer, not an extortionist. AAA should satisfy its customers instead of cussing at them, calling them scammers, calling them extortionists. Unsatisfied customers are just that - unsatisfied customers. AAA's attitude and behavior only serves to warn others about their false and deceptive business practices.
Dishonest people. AAA told me one price to get me to leave my car, then after doing work (damage) wanted to change the terms after the fact. Did more research after going home and found many fake positive reviews and real negative reviews about them all over the internet as well as active lawsuits in small claims court Precinct 5, Place 1.

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autorepairtruth
Houston, US
Jan 01, 2011 8:24 pm EST
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I 100% agree with the complaint. These guys are the absolute worst repair shop I have ever dealt with. They lie, threaten, and harass. All anyone has to do is search lawsuits, complaints, and [redacted]s to learn the truth about this company and its owner/managers! Based on the number of complaints etc.. out there, must be alot of extortionist out there.LOL! Maybe they should look up the definition of extortion. Do yourself a huge favor and just stay away from this shop...Plenty of legitmate repair shops out there.

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aaa auto repair is very dishonest
Houston, US
Dec 30, 2010 5:19 am EST
Verified customer This comment was posted by a verified customer. Learn more

AAA Auto Repair of Houston has tried to change its name to blame all the negative true ratings on the old owner. However, its the same dishonest shop and the same dishonest location and the same dishonest people. Search [redacted]s, beware, etc. There are active lawsuits against AAA Auto Repair and many past lawsuits against the owner. It would be hard to find a more dishonest shop.

You don't find so many people angry at them for no reason. Obviously they have done wrong to a great many people.

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HUNTING MR.TAYLOR
hou, US
Dec 28, 2010 11:46 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I checked the bbb site, its not aaa auto repair, what a lie, some people are so unhappy in life, they want every one else to be miserable like them,
I have been at aaa auto repairs, they are friendly and honest, they leave you the choice to make.

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aaa auto repair lies
Houston, US
Dec 20, 2010 6:38 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I check it out at the BBB and its true. They are F rated.

http://www.bbb.org/houston/business-reviews/auto-repair-and-service/aaa-auto-repair-shop-in-houston-tx-90019180/

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TonyAZ
Houston, US
Dec 09, 2010 3:18 pm EST

To redred,
If you read my comment above you will realize that I did not say "all unhappy customers are extortionists" . However in this case it is a fact and law enforcement has been notified and they are investigating this scammer. We have provided them with all the documents (letters, e-mails, internet postings and ip addresses, phone calls, surveillance tapes, etc..) . We know the facts. we know that this scammer is using more than a dozen aliases and posing as a different person when posting online, trying to make it look as if there were alot of unhappy customers. This scammer is even commenting on his own comments! He thinks that people are dumb and are unable to see through his lies.

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redred
houston, US
Dec 09, 2010 2:30 am EST
Verified customer This comment was posted by a verified customer. Learn more

Interesting theory that all unhappy customer is an extortionist. I guess all the people filing complaints with the BBB and filing lawsuits single out this shop and the shop itself is not to blame?

You must be satisfied, or we will call you an extortionist. Good one!

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TonyAZ
Houston, US
Dec 09, 2010 1:38 am EST

Every so often you get a scammer that wants to extort money or free service from your business. This is such case. This scammer tried to extort money from our business. Just like he scammed other shops in the Dallas area, now he is trying to pull his scam in the Houston Area. He hit 3 shops in the southwest area, however when he showed up at our shop we put a stop to his scam and refused to give in to his extortion scheme. I can not elaborate any further because law enforcement is aware of this individual now and the dozen aliases he uses in real life and online. In conclusion, we at AAA Auto Repair take pride in our customer service. We served thousands of satisfied customers whose business and referrals are greatly appreciated.