Menu
Login
The agency gave me a maid supposedly to be experienced and mature to care for my 3.5 year child. But within 2 days maid wanted to return to agency due to home sickness and even tried to arrange for her family to send her the funds. The agency instead of counselling her and asking her to work, encouraged her to return. We tried to return maid to agency but rep wanted us to send the maid to her home. With no choice, we sent maid to the agency thinking that agency will help us find another maid. Agency instead charged me her boarding fees for 14 days, full month's salary (which later was reduced to 3 days because i asked the maid to come back and work) and full agency fee of $1399 plus i also incurred levy of $170, $100 loss of insurance premium and no maid till now. Agency transferred maid to another employer and earned another set of agency fees. Agency bound to provide replacement but informed that no suitable biodata available. So now i have to get another agency to find a maid. The boss of the agency has not bothered to reply and have denied even a partial refund of the agency fees. Please dont use this agency as their biodata is not accurate and they offer very bad service. I have used 2 other agencies before and had 2 other maids before without any issue.
The complaint has been investigated and resolved to the customer’s satisfaction.
A1 Employment Agency
I totally agreed. I got the maid in dec. Very self-centred person. She was sent back by her ex- china employers straight to airport after working for one year. Both agency and the maid claimed that the ex-employer locked her up when they went for holidays but with food provided. The maid found this agency before she was sent back to Indonesia and found her way out. The agency arranged her to go Batam and came to Singapore for as a visitor for employers to view. First off day, the helper came back 15mins late without apologies, yet told me she went back to agency and one of the agents asked the other maid to bring her to beach party at Sentosa!. On the second off day. My helper brought $20 out as still on loan. Guess what, she said she give a treat to friends and give coins to beggars. Her friend asked her to borrow $10 but she say she dont have. In the end her friend gave her $10...etc. Trying to confuse me with merry go round stories after I told her that what she has told me, the amount did not telly. Why she still have $5 extra. It just happened that we went out before her on that Sunday. I called up agency. She only listen to the maid and told me what the maid has told her. then she ask me to call up manager the next day. I told her the story and ask her to speak to my maid to find out. She replied me with "HAH? Now? I have customer! I told her then can she called back later. She answered ok but I didnt her reply till now its has been 3 month! Now its 4 mths plus, and I found out that my maid stole my wifi code number to use on her phone. Sigh. The last agency I went, will still called up to check how we were doing after 1 month. Just that the maid does not turned up well. But no matter how I called them or emailed to them, they will responsed within 24 hrs with patience, and solve the problems the maid gave me. Its at Katong, Upview maid agency. Look for Emily. Good service!
Agreed with the employers. A1 Employment Agency's service is really bad. The first helper I got from them just ran away from my house after 9 days with me indicating she can't manage the housework. The agent told me that they will try to talk to her to return to my place. I told the agent no way. For the first helper and the replacement helper, both I need to keep chasing for updates. They will not update me on the status. I don't find them very honest in the way they deal with the business. I am asked to pay for her 2 weeks lodging and meals but on the 5 /6 days she already got her employer, still the agent didn't transfer her, hence I have to pay for the full 2 weeks which I can't understand. I have helper for the last 20 years, this is the worst agency I have ever used. Will not recommend or use them again.