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A1 Assist / Unethical conduct of business

1 South Africa

I was involved in a car accident on 27/10/2016 on the M2 west. A1 Assist was immediately on the scene. I told the truck driver that it is an Avis rental vehicle and that I needed to phone them. Whilst a police officer ([protected]) was busy taking my details the driver handed me his phone and told me it was somebody from Avis. This "person" confirmed that he can tow the vehicle. When I spoke to Avis later that day they told me that he did not phone them and was not allowed to tow the vehicle. I phoned A1 Assist and talked to Natasha Botha [protected]) who referred the matter to her manager, Ronel Simpson, who responded "You sign, you pay". I had to pay R 9 291.00 to get the car released to Avis.

This is totally unacceptable and I want a full refund. It seems that this is "normal" behaviour from A1 Assist. Ronel Simpson is all over the internet regarding her rude conduct.

Ro
Nov 4, 2016

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