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I received a telephone call from A-star travel. I had entered a compeition to win a holiday to Orlando, this company phoned me and said that I wasnot succesful with the competition but because I had shown interest in Orlando they could give me a fabulous deal of $795.00 for 4 persons staying in a five star accommodation with options of a cruise, holiday to mexico or take the holiday as I wish in Orlando. I very foolishly was sweet talked into giving my credit card details over and was told that in about 30 days I would receive all the documentation. Only after 30 minutes I contacted A star travel and said that I had made a terrible mistake and that I couldnt afford to take this holiday and asked for my money back . I was told by a man calleed Edward that that wasnt the way that company worked and unfortunately I couldnt have a refund but they would exptend the offer for 2 years, when the vouchers arived they actually said that I had 30 days in which to cancel and get a refund but by the time I received them 37 days had elepsed. I have sent about 8 e-mails to them and they never respond exept with an e-mail saying someone will call you in 2 days which never happens. Im fed up with trying to get my money back, is there anyone who knows how to do this I would be very grateful if some one could help me. Lyn


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N  4th of Nov, 2010 by 
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do not confuseASTAR TRAVEL with ANSTAR TRAVEL AND TOURS which is a Kenyan tour and safaris company dealing in the East African. Our primary objective it to ensure that all our guests get the very best experience to be found in East African bush, drawing a vivid portrait of its wonderful wildlife and the extraordinary varied ecosystems that it inhabits. We have programs that have already been pre-arranged; we also make tailored ones for our esteemed guests, according to their wishes.

ANSTAR TRAVEL AND TOURS is very clean and we have never got any complain with our customer.

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