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A Plus Mirror and Glass LLC / Unacceptable business practice

1 Alexandria, VA, United States Review updated:
Contact information:

I recently needed to replace my broken window glass and I called them. They said they would come over my place to measure and provide a free estimate. I set up a schedule with them in the evening but no one showed up.

A day after, a customer service rep called me and apologized about that claiming that they were so busy last night. But the problem was that they didn't call me to let me know they were not coming. So I gave them a second chance by scheduling another appointment in the same evening. The customer rep told me he would make it up for me. But then nobody came and no phone call about why they not coming.

This is totally unacceptable business practice.

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  • Ve
      7th of Mar, 2009
    0 Votes

    oh my goodness, the same exact thing happened to me... i left work early to meet at my apartment, and waited and waited...but no one showed up!! i never even received a call the next day and had to call them repeatedly.. they finally were able to call me 2 days after the fact.. WORST SERVICE AND UNPROFESSIONALISM EVER!!!

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