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CB Courier and Delivery Services Review of A G L Logistics
A G L Logistics

A G L Logistics review: cargo 4

J
Author of the review
3:13 am EDT

I would like to lodge a complaint regard to my consignment transfer from Dubai to Kochi. I have sent 105 kg. Air Cargo (Domestic items) from Dubai to Kochi on 11th April 2017, vide consignment #[protected].
 It was agreed to deliver the cargo at destination within 10 to 15 days.  It was not delivered on time.  After 15 days when I called Mr.Akhil, he said the said cargo is in transit and currently at Delhi. He did not give the date of delivery. Again I contacted Mr.Akhil on 20th day, he asked me to contact Mr.Ajay, who is supposed to give the transit information India/Kerala destination. I contacted Mr.Ajay and he said the said cargo at Bombay. He also did not give the delivery date. I called/contacted every three days Mr.Ajay but did not get a positive reply. He took the phone very rarely and a answer my whatsup sometime.  I was totally disappointed with the unprofessional dealing of AGL Cargo. 
Again I contacted Mr.Ajay and Akhil alternatively Mr. Ajay given a Fedex tracking number but it was an error number of a Gujarat destination Cargo.  At last I got the cargo on 24th April after 43 days.
There are two cartons and one packet. When I opened the cargo, many items were damaged and broken. The Plastic chairs, wooden sculpture and glass lambs were broken and damaged. It was very evident; the item was carelessly packed and roughly handled during the transit.  The cargo becomes unusable because of the 43 days long transit.
AGL Cargo does not maintain a professional dealing in my case and it did not keep the delivery time as promised.  AGL team did not deliver the items safely and failed to communicate professionally. 
As I am an aggrieved person, I request AGL to compensate the cargo damage, my pain and loss within 15 days on receipt of this letter, otherwise I will be put in irreparable injury and hardships.
I trust AGL cargo and Logistics would take up this matter seriously and redress my grievance in professional way.
I have attached the photo of some damaged items. I have full text of Whatsup messages from Mr.Ajay and Mr.Akhil.
Thanks
Jayaraj A.Pius - Advocate

4 comments
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PK Sugam
, US
Nov 07, 2020 10:01 am EST

Hi Shaheen Sayed, I am sorry to hear about your cargo. I am currently experiencing the same issue and it will be 8 months on Nov'11'2020 since I sent my maids cargo on Mar'11'2020. Due to covid-19, I can understand there has been a delay but 8 months is unacceptable and I am so helpless because Vahid as mentioned by you fits in totally as useless as he does not respond to my calls. Kindly share with me, if you have made an official complaint with consumer court, in Dubai. If yes, I will want to know how to file a complaint with dubai consumer court dear. It will be of great help. my email is sugam_81@yahoo.com, pls support if you can dear.

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Shaheen Sayed
, US
Sep 06, 2020 8:23 am EDT

Horrible Service

I had given my personal cargo of 8 cbm containing all my household for home shifting from Dubai to Malaysia. It has been 3 months now but no one has any clue of the consignment. Akhil has left the company and another person Vahid is useless. He does not even reply to my messages. He has no clue about the consignment. I have decided to file a complaint in the consumer department against this company. Do not use this company for any freight requirements. Their service is horrible.

Shaheen Sayed

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Andrea De Almeida
, US
Dec 23, 2019 8:14 am EST

Worst cargo company ever! Its now more than 30 days that my cargo is supposedly stuck at costoms in Bombay. I recieve the same update everytime I call them after being transferred all the around. Do not use this cargo even if it's free. Bunch of u professional staff and cheaters pricing customers for air shipments and using sea..cheaters

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Rwj1981
, AE
Aug 24, 2019 9:30 am EDT

AGL cargo worst service I've ever had from a shipping company was promised items delivered on Thursday. They claim that I didnt pick up the phone despite calling them back on thursday to arrange for delivery again on Saturday. I spent saturday waiting for the shipment after organising it with my accommodation and still haven't recieved them. My advice is do not use this company's service!