I contracted with this company to have my car shipped from NY to Chicago and was told it would probably take several days but no more than a week. After a week and no calls, I contacted them and they put me in touch with "the carrier". Apparently, A EASTERN CONNECTION doesn't actually ship your car, they are a broker and place the order with the lowest bidder. I spoke with the carrier and it turns out they passed the buck down to the driver. After many, many unreturned calls and weeks later, I finally reached them and they said my car was in a lot 31 miles away from the contracted destination. I needed my car so I agreed to pick it up myself. I was then told they lost the keys and shipped them to California by mistake. I called A EASTERN CONNECTION again and I was angry and asked to speak to an operations manager. I was connected with someone named John. I told him I wanted them to help me resolve this and since I paid them, I said I didn't think they should just say it's the responsibility of the carrier. I threatened to tell other people about their customer service and then I was stunned when John hung up on me. Seriously, I've never had any business ever do that. Again, no returned calls for days from the carrier and I'm a month into it. I'm filing this complaint and then my next move is to call the police because I think I have a pretty good case that my car can be considered stolen at this point. In reviewing A EASTERN CONNECTIONS web site for this complaint, I noticed they said they're a member of the "Fair Business Association of America" and I could click on the link to verify. Well, the link didn't work and when I did a Google search on that organization, it pretty clearly indicates it's a sham and fraudulent. Now I feel like a victim and a sucker and I don't want anyone else to fall victim to these hucksters.