A & E Service - Service FeeI called Maytag/A & E on 9/10/10 I explained that I needed an ESTIMATE for a repair on my dishwasher (because someone else was going to pay for the repair). There was no mention of a service change. As soon as the technician walked in, I stated, clearly, that this was only an estimate. He did not mention a service charge either.
A & E Service
He said "since I'm here, I'm just going to take apart a few things & look" I NEVER authorized service. When he was done, he announced that we owed $137.84. We were not prepared. Had I known there was a service fee, I would not have scheduled this. We would have just continued to wash dishes by hand.
Then, the tech put in the system that I refused to pay, but after scrounging up the cash, including taking my kids' money, we paid. He hand wrote on the receipt that we paid but did not indicate the amount. So, I posting this everywhere so the $137.84 doesn't end up in his pocket.
SOMEBODY needs to inform the customer BEFORE the technician arrives that there is a service fee. Maytag points the finger at A&E and A&E points the finger at Maytag. So nobody takes responsibility for what happened.