A & E Service / Refrigerator Repair
I paid $400 for a warranty repair contract with Sears on a $2500 refrigerator. When I needed to use it A & E Servcie came out, took 15 minutes to diagnose the problem, punched in a part & reschedule date into his hand held machine. The part arrived on time before the scheduled revisit. My husband took the morning off for the serviceman to be there between 8-12. No show, no call. My husband called them about 11:30 and was told service could not make it that day & would reschedule us. I called for a reschedule the next week, put in for afternoon time off. Called that morning at 7:50 & confirmed we were on the schedule for 1-5 that day. By 4:10PM no one had called or shown up but was promised serviceman would be there by 5PM. About 4:50 lady called stating manager asked her to let me know servcieman could not make the appt that day. Asked for manager but none were available. Asked for return call and gave number. (Have never received a call back) Next morning emailed Sears customer service. Was told they were sorry for inconvenience and they found I had been scheduled for servcie that day between 8-5. (No one had called or told me it was rescheduled). I could not get off and rush home to wait all day. When I got home a call was on my recorder stating the servcie man could not make the appt because he had a family emergency - what? they only have one service tech? I am sick of this run around. I will not buy another Sears product, & based on the cost of unpaid time off to wait on them to no-show, I have paid dearly for the warranty. I wont purchase an extra warranty either. It would be better to contact a local repair service and pay to have the job done without all the hassle and lost time. At least I have the part. I will call someone else and say to heck with A & E and Sears. Everyone I know will hear about this treatment! Now that I have read many other complaints about them I believe this may be a scam operation. They file for the parts and labor and get their money after the initial call but the customer never gets the service.