7-Eleven
reviews and complaints

Management is extremely unprofessional. One of the owners is always intoxicated and being rude to customers and employees. He treats everybody like he owns them. The other owner and one of the assisitant managers is always telling everybody's business. If an employee messes up or calls out, they feel that they have to tell EVERY other employee. All they do is bad mouth everybody. This is one of the WORST franchise stores that you can possibly work for.

1. I want to buy one $75 prepaid code, it will add to my 7-11 prepaid phone for $93.75. But the store manager sold me one $25 and one $50, so I will only get $75 airtime. I also noticed the $50 was printed 3 days ago. I argued with the store manager, and he is very rude and head strong and said he has no fault.

I WAS a customer at the 7-Eleven until recently. I always bought all my Double Gulp drinks at the store and had a pile of cups stacking up in my place. I cleaned them and returned them to the store and the owner, worker, whatever said that I did not buy them there and that I could not return them. I think this is outrageous and never shopping there again. I want to start a campaign where all Double Gulp plastic cupholders will return there cups to all 7-elevens, starting with this store in Chicago on the corner of Armitage and Damen. What a waste! banning your store and all of it's usless plastic goods sounds like a wonderful campaign to begin

On august 26th 2009 at the hours between 1pm and 2:30 pm, I purchased 20.00 dollas worth of super unleaded. I drove my car to rockwall tx. About 7 miles from that, 711 store. I parked and went to work. The following day, I started my car and the car was just shacking and couldin't pick-up smoothly, finally it picked-up but not smooth, I drove it home. I called my mechanic and explained to him what had happened, he told me that I had bad fuel in my tank. I called the 711 corporate office and they gave me a claim number for their insuarance, when I called them, they told me that they will do an investigation and get back with me. Finally, after 10 days, I called the insuarance company and they told me that there was nothing wrong with their gas. Now my car is not running as smooth as it was running before I bought that cheap fuel 711 was selling that day. I wonder wheather anyone had the same problem with the gas that day.

I purchased an umbrella from this 7-Eleven approximately two weeks ago. I hadn't opened it until last week. A couple of my friends witnessed me opening the umbrella from its package for the first time. We all noticed that the umbrella was broken. Friday September 4, 2017, I went to return the umbrella during the evening and the cashier at the time told me to come back during the day after 9 AM. I returned Monday September 7, 2017 around 3 PM to make my refund. Two cashiers took my umbrella out of its packaging and started speaking to each other in a foreign language in front of me. Then they told me that I can't refund it because it's broken. I told them I unknowingly bought it that way. Then they brought the manager to the front and he proceeded to verbally attack me by indirectly accusing me of lying and indirectly accusing me of breaking the umbrella. He claimed that he didn't believe me because I was the only customer they've ever had try to return an item that was sold broken. He then told me that I had the item for two weeks already and that I shouldn't have waited so long to return it. I assumed the store's refund policy allowed customers up to 30 days to return something. I did not see a refund policy posted anywhere in this store and the manager didn't even bother to tell me what their refund policy was. I continued to constantly request a refund, but he continued to ignore me and interrupt me with his rant on how I'm lying and how I broke the umbrella. At one point, I even told him I have no reason to steal an umbrella. I even bluntly told them that they sold me a broken umbrella and I just want to refund it. The manager started condescendingly telling me how most customers check their items when they buy them instead of waiting "two weeks" to return them. I don't understand how I could have done this because they keep their umbrellas hidden behind the counter and I've yet to visit one store that actually allows customers to open an item out of its packag ing and examine it before buying it. I asked for a refund, but I realized he was very reluctant to refund my money for the broken item that was sold to me; so I settled for an unprofessional exchange. The manager eventually gave me another umbrella and told me to examine it in front of him, and I told him the new one was fine. He then said to not "do that" again or else they won't let me refund (which they still did not), and he started walking away. In every store I've made an exchange with, the cashier rang up my item and gave me a receipt (and possibly had me fill out paperwork in rare occasions). This manager just walked away while I waited for a receipt or some proof of exchange, then another cashier told me that it's done and I could leave. I felt attacked and embarrassed because of the manager having made a scene in public and having treated me so disrespectfully in front of other customers. That was extremely unprofessional for a store employee to have accused a customer of lying and to have knowingly sold broken products to his customers but not even care. He was even more unprofessional by not giving me a receipt or some sort of proof of exchange.

I need to rant and get this out of me.

So i go downtown this morning to work and step into 7-11. Some blonde crackhead looking chick is working there. I get 3.00$ or so worth of candy (I didnt count it, it was between 2.50 and 3.00$) so i just said charge me 3.00$. You know what she does? She says, THERES NO ###ING WAY THATS 3.00$ THATS AT LEAST 4-5$. i said Excuse me? Number one you dont swear at a customer, Number 2 i dont appreciate being called a liar.. so she goes and gets 2 pads of foam paper to count it out on, i said i dont have time for this, forget it, keep your candy. she responds WHAT A ###ING WASTE and HURLS the bag of candy across the store...

This absolutly ruined my day i could not stop thinking about it..

So around 2pm I called up the Manager Gideon who seemed like a complete teenager.. I say i was in there earlier and told him what hapened. He said she counted it out afterwards and it was 3.50$ YOUR A ###ING THIEF AND YOUR BANNED FROM MY STORE. I cut him off and said HOW DARE YOU Treat a customer like that. Thiefery or not Unintentional or not you do NOT swear at a customer. He got all immature and kept calling me a Mother###ing thief and telling me never to come around again..

I went to 7/11 today just to exchange some change I had as I was going to do Laundry. I had 1 dollar exactly in dimes, nickles and pennies that I simply wanted to change and the cashier was so disrespectful towards me it was unreal. I had the change already prepared as a dollar total and asked her if I may change it to 4 quarters or a loonie, which ever is easier and she yelled at me...the entire store was stareing at me and the best part is there were two Cops in the store getting drinks. Even they stopped what they were doing to look. She claimed I am too much of a bother to her to ask for a 1 dollar exchange. She was yelling at me telling me to go away and roll the money before she will do anything for me. I stood there shocked that this woman, grown woman at that would yell at me for doing something that is so simple and natural. She slammed her hand on the counter, shocked the hell out of me and told me to go and roll it! The cops were behind me at this point. I stepped aside assuming they would calm her down but they paid for their drinks and left just giving her strange looks as if she may need some medial attension. I came forward as I had rolled part of the change and she continued to complain about me in the store as I stood there...I told her she has no right to disrespect ppl and act the way she is acting. She yelled louder saying she didn't do anything. I gave examples of the things she was doing and even told her she slammed her hand on the counter like im a criminal or something. I had to threaten to get her fired before she exchanged my change for 1 simple dollar! This is absolute sillyness. I understand working isn't ever fun no matter what the job is but that woman had no right to treat me like im the dirt she walks on her way to work. I wish business owners would make their criteria a little more strickt before they go off hireing crabby old women. Perhaps then daily life wouldn't be quite as stressful and just unnessessary.

About 2 weeks ago I was working with my employee named Atul(30yrs old) and I'm 19 yrs old and he had asked me to the movies. I said no because i have a boyfriend and he acted fine towards me and told me to fill the kooler twice and take garbage out so I did. The next day my manager told me that Atul said I didn't do any work that day, which i thought was rediculous because i was constantly working that day. I talked to my store owner Sagar about it and he told me he could easily find someone else for the job and he told me I had to apologize to Atul. Atul had also tried to kiss my coworker Heather and told her he loved her and wanted to marry her but he said no because she has a boyfriend with two children. This week I was only given 24 hours when i normally get 32-40 hours of work. I believe this is very unfair but I can not talk to my boss any farther about this. If there is something i can do please let me know because at this point I am stuck in a very unfair situation and I do not know how to resolve this without quitting the job. Thank and please get back to me.

Jaclyn Clayton
Cell [protected]

Around 6.05a. M. On wed. June 3, 2009 I went into the 711 to get a cup of coffee on my way to work. After pouring my coofee I went to the counter to pay for it. But didn't at first see a employee, when I looked to by left I note a male employee, slight stocky in build, aroung 6feet tall slighty balding on top of his head putting frozen chicken wingletts in a oven tray with no gloves on but that then really bother me because he was pouring them in out of a plastic bag, when about 3 of them fell on the floor. I watch him, and he did the unthingable he picked them up and put them right in the pan to be cooked with the other food he poured in I couldn't beleived my eyes. When he turned around to come to the counter and saw me he looked shocked. And I could'nt contained myself, I said so 711 now serves its coustomer food of the floor. He never said a word. And I said it again by this time, the other 711 employee came out and around the counter and just looked at both of us. He was tall and more slender. I called the 1800 number of the window, but so fall no one has called me I realized 711 does not care of eats dirty food of the floor because its being served by its employees I guess they saved money when food his drop on the dirty rat infested germ infested floors.

On the 4th of february 2009 on my way home from work(Sydney Int Airport) I stopped to put fuel in my car at the 7-Eleven store in Arncliffe. I had about 100Kms till empty before I refilled and I put 36.4 Litre's in. I had 510kms till empty when I departed the store. I did about 40 kms and had to pull off the M5 West bound as the car started to run ruff and back fire. I got the car home and it started to stall. I called nrma and they seem to think that theres water in the fuel. I will be having the car towed to have the fuel drained tomorrow but who will pay for this? I rang the 7-eleven store and the staff member there told me to make a complaint and he didn't care. I asked him if he would warn other people that put the fuel into there cars and he was quite rude. He told me it wasn't the 7-elevens fuel it was BP to blame. Is it?

On 11/10/08 I went into the store and service there was was so bad I will never return there and tell all my friends and family to never step another foot inside thayt place. The women wyobe I believe it is spelled is so rude and should be fired. I do not know how 7-11 can emplyee some one like her and her english is so horrible or she is playing real dumb to protect herself. She said her supverisor is shirley who knows if that is correct or not. That lady does not deserve a job either to employee her. I hope something is done about this store for other customers sake or let 7-11 suffer the what comes there way of no customers going there at all.

i just got ripped off and over charged.. I bought the promotional ofer of buy two packs of camel filters get one free.. the price for each pack listed was 4.16 however they charged me 10.70 for each promotion and then refused to make good and refund me..then went to the website to file a complaint and it would not go through error .. however if i was to make a compliment it would of went through.. i want to know if other people have had this issue? and how i can get this resolved . this is clear fraud and misleading the consumer.. thank you

On 3 Sept 08, I had occasion to visit this store to use the ATM machine and purchase a bottle of water. When my turn came in line to deal with crew member Cathy Brooks, I placed my purchase on the counter well within her reach. She informed me I had to move the water container closer to her prior to her scanning it, I responded by inquiring if something was wrong with her arm which would inhibit her ability to reach for the bottle, which as I previously stated was well within her reach. I attempted to deflect the situation by ordering an additional purchase, however Ms Brooks continued her disrespectful tirade by stating "You Customers think"... at which point I canceled my purchases with the intent of departing the facility. Ms Brooks was still running off at the mouth at which time I requested of her shift crew member the name of the store manager (Maribeth Cue) and that of the disrespectful worker. She attempted to inhibit his giving me the information I requested by telling him I had no right to know who was being disrespectful to me. I made it very clear of my intent to file a complaint against her with the national office. I feel this action is necessary, when discussing the incident with my wife, she advised she does not shop there due this employee's negative attitude and inability to communicate with customers in a professional manner. Due to the negative impact of this incident, I too shall cease to frequent that facility unless I have need to use the ATM machine. I would appreciate your office making an inquiry to access whether this employee requires additional training regarding the proper way to interact with the paying public which frequent that facility or if the job is suitable for her and I also would appreciate your notifying me of your intent to investigate the incident.