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1.2 908 Reviews

7-Eleven Complaints Summary

50 Resolved
856 Unresolved
Our verdict: If considering services from 7-Eleven with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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7-Eleven reviews & complaints 908

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M
6:44 pm EDT

7-Eleven management

This 711 is bogus they full of s*** they unprofessional it's like The Best Little [censored]house in f****** Texas they allow their workers to call each other b****** and think that it's a joke threats have been made amongst employees customers have overheard at customers have made complaints customers have voice their opinion and get the owner's wife have done nothing but make phone calls and say okay no one has sent down with the to know meeting has happened and what action has been taken towards the employee calling the other employee of b**** and threatening

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Update by Miss Bitch
Jul 06, 2018 6:48 pm EDT

So sad distasteful unprofessional no tact morals ethics where they at

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P
3:58 pm EDT

7-Eleven store manager

I don't know what was happening with the store manager today (7/6/2018), i was returning to the store to discuss about an issue that happened. i was charged $20 more for an item i purchased, i didn't notice the charge when i was in the store. when i try to explain what happened he was so dismissive, i didn't even get a chance to explain. he came towards me and said not our fault and went back. i had my online bank open on my phone and showing him the charge on Bank of America. he said it is the bank's fault. while walking away, So rude. WTF is your criteria to hire a Manager. do they have to be the scum of the earth or what.

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8:54 am EDT

7-Eleven the lemonade slushie

I paid almost four dollars for the slushi and it did not taste like lemonade. It was sugar substitute with water extremely sweet with bad after taste and yellow color. I was very disappointed. I do not think that this is a product should ne sold to the general public. It made e physically sick and I threw the rest of it away. Even on a hot day it is not worth the stomach upset that I got.

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K
8:38 am EDT
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7-Eleven ice coffee

I go every morning to the 7 Eleven at 200 Route 46 West in Little Ferry NJ. It's summer and many customers want ice coffee. They don't want to make it from hot coffee and have it be all watered down. This store is constantly out of stock on the ice coffee and the time in between to get the reorder is at least 2 weeks. I went in again this morning and it was still out of stock. I asked when they anticipate the coffee order to arrive and was told they don't know. This is ridiculous at this point! First of all it's summer and an item that is sold a great deal. Have enough stock to cover the demand and reorder well before your stock is out. Business 101! Secondly, get a rush on the reorder if you should get into a situation where your stock is out. A rush should not take 2 weeks! By next week if it is still out of stock, I won't waste my time stopping there any longer, Dunkin Doughnuts is also on my way! Customer gone if ice coffee is still gone by next week.

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Update by KayS2018
Jul 05, 2018 8:50 am EDT

I go to the 7 Eleven at 1605 Lemoine Avenue in Fort Lee often because I live in Fort Lee. I have complained to the store manager on numerous occasions that the store is very dirty (i.e. stains all over floors, counters and register area). I have also called 7 Eleven and reported this store for the same reason. Fast forward a few months and I went into the store last weekend to find the same dirty floors and counters. I wouldn't even put my purse on the counter by the register because it was full of spill marks and stains that I didn't want to damage my purse. This establishment serves food and the cleanliness is horrible. If I continue to see this, I am going to call the health department instead of 7 Eleven to correct this issue. This is a health violation for an establishment that serves food ! Clean it up !

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J
9:47 am EDT

7-Eleven not convenient

So this security guard in the said store requested us to stand up and leave because we are doing are notes on the table provided we bought products in the store including a tissue, 2 coffees and a mister donut. This happened around 10pm. As a customer, we have the right to stay in the establishment unless we finished our drinks. But boy that guard asked us to leave and coffee is still half. I would like to submit a complaint for this establishment for not being 'convenient' to their customer.

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10:03 pm EDT

7-Eleven customer service

I have been a consistent customer at this 7-11 location for almost 3 years now. Recently a woman has begun working there whom I've never seen before. She has had poor customer service skills in general in all of the other interactions I've had with her previously, although the interaction I had on 6/24/18 was the absolute worst. I walked in to purchase a few items, was the next customer in line, when she came out from the back room to tell me I needed to leave. Not paying attention, because I was doing nothing wrong, I had no idea who she was speaking to from across the room. She repeated herself and said I needed to leave. I responded politely and asked what she meant and she said, "you can't wear that in here you need to leave." Completely baffled I began handing my things over to the two other customers I came in with so that they may purchase my items for me and as I was about to walk out she said to me I "couldn't be in there because I needed to be wearing more clothes." I was dressed in festival attire, decked out in rainbow, on my way to the Pride Festival in St. Louis and can only imagine the comments she made were purely out of homophobic tendencies - as my outfit was in no way, shape, or form offending any other customers there (considering half the other customers were with me) and was in no way exposing me or leaving me indecent. Unbelievably horrible customer service as I was literally the next person waiting in line and she could have kept her comment to herself and let me give the establishment my money and be on my way. I completely avoid this gas station at all costs now and wish to receive an apology and some consequences put in place for allowing someone to make such an oppressive comment to a persom who was simply minding their own business.

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B
2:56 pm EDT

7-Eleven owner/operator

In my opinion the operator/owner of this location does not conduct honest and fair buisness with his customers. He certainly does not believe or practice in 7-11's Corp values towards Active Duty or Veteran's of the United States Millitary. I have never been so purposefully disrespected and made to feel less then as I was yesterday 6-27-18.

I was at the counter paying for my purchase with my Navy Federal debit card. I put my pin number in and the cash register display window read " Approved " apparently the Credit/Debit system went down at this time and the clerk not knowing if the transaction did go through or not got the owner for assistance. The owner came over told me it did not go through and to re-run my card. I explained that the register display screen showed approved and to please check. He insisted it did not go through and to go to the end of the line and wait my turn if I had any more questions. I definitely was not going to the end of line because A. I already waited in line for my turn. B. I could see he was purposely disrespecting me by not helping with the siruation. C. He spent the whole time telling me the card was not charged. I left the store.

As I walked out the store I pulled my phone out and signed into my Bank App and sure enought my account was charged and he had been disrespectful and dishonest the whole time. I turned right around went back in and told him he was wrong and I would appreciate him making this right. He again told me to go to end of line and that my card was not charged and I am wrong. I got heated and explained that I have already waited, clearly my bank shows a debited transaction for the amount he said did not go through. I let my frustration be known to the customers in line about how I was being treated and the fact that he took my money and was denying it. It got to the point where he threatened me with calling the police if I did not leave. I left not wanting the situation to escalate.

As soon as I got home I called the store he picked up I said give me my money back. He lost it. He started screaming about how I embarrassed him in front of his Customers, calling me all these names and provoking me, daring me to come back on the property so he could kill me. This dude threatened my life twice. The conversation was documented and recorded do to an injury I recieved while deployed. My hearing is bad and I have an app on my phone that helps me by converting what is said to a visual transcript in real time so I can have normal phone conversations. It also records.

I called my bank and they put a fraud alert on the transaction and refunded the money. I am getting advised through a VA advocate on how to proceed with letting as many people as I can know about this. I will also send a complaint to the 7-11 Corp. There have been prior situations with the owner and I truly believe this was done with malicious intent.

Brad and the rest of the crew at this location are amazing and all about the customer having the best experience possible. Thank you guys.

Aaron

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S
9:52 am EDT

7-Eleven employee

There is an employee at your 7 eleven location on Dobson/8th Ave in Mesa, Az that talks about the sale of marijuana and I overheard her say that she could "hook" someone up after the line clears. My kids go into this store all the time the last thing I need is for something to go wrong while your employee is on the clock selling drugs. This area already isn't the greatest but I do expect more from businesses. Employees name is Brooke Rowe. I would greatly appreciate this matter being delt with ASAP. Thank you.

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10:40 pm EDT
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7-Eleven customer service

I just wanted to post that I went into the 7-Eleven on Civic Center and Cheyenne and man I'm telling you I could have been more disappointed this gentleman he look like he was the owner or the assistant manager I had a question and he pointed towards the cashier that was very busy didn't even acknowledge the fact that he knew I wanted to ask a question and then it came up to the front he was very rude never said hi to not one single person I don't know maybe he's having a bad day today then another gym and try to ask him a question and he acted like he was unpacking or stalking or whatever he was doing he acted as if this wasn't buying something from the store and just needed respect as a customer to be acknowledged that he was standing there so I acknowledge them and the cashier which is his coworker looked at as if she was scared to ask him a question a little bit I mean it's just unethical

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Ronni1
, AU
Jun 28, 2018 6:20 am EDT
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I went to 7 eleven noble park ( heatherton) and bought some bananas and asked like ( is it 4 bananas for 1 $ ) and he said ues and that stupid deducted 8 $ from my account . Not happy at all.

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J
3:23 pm EDT

7-Eleven rudeness

711 at 3500 Grand Ave, Oakland, CA 94610
Some of the rudest people I've ever met. Left an item I'd purchased behind and called the listed numbers to enquire. The first time they apparently hung up on me before even hearing what I was calling about. The next time, got a fax squeal. The next time they refused to admit that I'd reached 711, even tho' I recognized his Indian accent. The next day, the owner was there, kept interrupting me, told me I'd have to speak to the person on duty at the time and that the item hadn't been set aside. I told him of the behavior of his employee the night before, and he didn't care, just hurried me out of the store. Said simply: "You lost it." I also noticed that one of the earbuds I'd noticed the night before was missing the rubber cushion and gave it to the clerk. It was back for sale in the same condition the next day. Rotten attitude.

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R
5:41 pm EDT
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7-Eleven ron's conduct in my complaint.

My name is Renea Pacheco & I filled out a complaint against a manager named Jose ? On 06/23/2018. On 06/24/2018 I received a call from a man by the name of Ron. Ron claims to be in 7-11's corporate office. He called me from an Ohio# which is [protected] @2:17 pm, left me a message stating that he needed to talk to me about a complaint I recently put in. I called him [protected]@ 2:29pm & left Ron a message to call me back. Ron then called [protected]@2:34pm. He then asked me what happened. While I was explaining to him he had the phone covered by his hand. I said hello are you there? Ron said yes I am here however Jose is here in my office right now as we're speaking. I heard very clearly Jose tell Ron, "see I told you she was a [censored] bud"! I then her Ron tell him ssshhhh. I then told Ron that this meeting was over & to have a good day. I then hung up. I do hope I get someone to call me back on this matter. My# is [protected]. Thank you sincerely, Renea Pacheco

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Update by Renea Pacheco
Jun 24, 2018 5:46 pm EDT

Someone in authority needs to check Ron's conduct in his authority. He didn't Care about what I had to say. Also, having his employee standing right there in his office cussing me out is zero tolerance. It really shows me that Ron who's supposed to be in charge is not doing his job at all.

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Adrian Youngblood
, US
Jun 27, 2018 12:47 pm EDT
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Did "Ron" have a British or Australian accent?
If so, thats the same management team that called me regarding my complaint about BIG O TIRES.
And nearly the same issue happened when they called me. Except it was "Mike" who was talking with "Ron" while on hold, which I could still hear through the on-hold music, and they were cussing both me and my wife out with some serious vulgarity.
And when "Ron" got back on the phone, and I told him I didnt appreciate the language, he told me to "Shut up..." at which point our phone call was over - I hung up.
That occurred Friday evening 6/22/18 - same phone number [protected].

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Author of the review
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Renea Pacheco
, US
Jun 28, 2018 5:50 am EDT
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Yes he did have an accent. He sounds like Australian. Also, no one else has tried to contact me about Ron or Jose.

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K
11:37 pm EDT
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7-Eleven extremely rude manager.

She was going off on me and saying that she wasnt a bank and that she didnt want to cancel our transactions she was trying to force me to purchase the products. She was extremely rude. She was talking [censored] and I just kept asking for my change. This lady/manger is extremely rude. I want her fired. This happened today june 21, 2018. Around 6-7 pm. I got witnesses to. And you guys got cameras check them out. No one should be treated like that. She is racist.

Happened at the 711 on the corner of lakemead and pecos.

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10:44 am EDT
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7-Eleven customer service

Went into the 7-11 on kings hwy Port Charlotte. there were only 2 of us in the store Cashier didn't even acknowledge we were in the store. one customer was at the food counter before I came up to the register. She was putting food in the warmers I was 3 feet away from her and not even a " i will be with you in one moment". If you don't like your job QUIT.

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10:16 pm EDT

7-Eleven cashier

I came into the 7 eleven located on 5100 university on 6/19 Tuesday night around 10 o'clock after I got off work so I was in my uniform and there is this really old lady working as a cashier and she was extremely rude talking trash about the company I work for and literally threw my drink at me as soon as I was trying to grab it. I asked for this lady's name and she refused to give it to me. this old woman has no business working in customer service I've never been so disrespected by a complete stranger. I would like to return to this location for the simple fact it's on the way home so now i have to inconvenience myself because I do not want another unpleasant altercation with this rude person.

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8:23 pm EDT
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7-Eleven covered in gasoline due to malfunctioning equipment

After a very nice Father's Day celebration with my family, I stopped at a 711 gas station located at ‪3508 Philadelphia Road, Abingdon, Maryland 21009‬. At approximately ‪10:00 p‬m ET‪, I pulled up to Pump #5, at store #33075, inserted the nozzle and began to pump. A few seconds later the entire hose detached from the machine; spraying gallons of gasoline on my face, in my eyes, on my clothes, and inside my dress shoes. I ran into the station requesting them to turn off the pump. ‬The attendants didn't offer me any assistance nor anything to wash up with. Additionally, they refused to give me any information when I initially asked for a manager or corporate information. ‪Over 23.844 gallons of gasoline had dispersed and charged my credit card for $66.26. Additionally, I was instructed to not move my vehicle by the fire department due to the amount of gasoline that had been disbursed; in fear that my vehicle would ignite and set the station ablaze on contact. I was forced to stay there covered in gasoline until the fire department representatives dismissed me. ‬

The detaching of the pump from the machine caused gasoline to get in my eye, lightheadedness, headaches, and nausea. Due to the burning sensation in my right eye, once I reached home, I contacted poison control around 11:30pm. I was told to rinse it out with water for 10 to 15 minutes. When I woke the next morning (6/18/18) it hadn't gotten better. I was forced to leave my workplace early to seek medical attention. I went to patient first, an urgent care facility, on 6/18/18 due to the continued burning sensation pain in my right eye, extreme headache, and nausea.

During this ordeal, my dress shoes that I was wearing were destroyed, my credit card was obnoxiously overcharged and I am currently dealing with a variety of non-life threatening but inconvenient health issues that have resulted in me seeking medical attention.

I look forward to speaking with someone to address the events of 6/17/18 as soon as possible.

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12:55 pm EDT
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7-Eleven cheetos

I bought a bag of Cheetos and they were stale. I took it back to the store to exchange it and the manager was very disrespectful and did not want to exchange them at first. I asked for a manager and she said that she was the management, I then asked for someone higher than her and she said she was the owner.

The address: 324 white oak rd
Fredericksburg, VA 22405

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10:53 pm EDT

7-Eleven customer service

I went to the 711 in BRICK, NJ on the corner of route 88 and 70 just a few minutes ago and experienced the worst customer service. I was trying to find snacks but unfortunately nothing I liked was there. I didn't make a big deal about it. It took me a little while because I was trying to find alternatives but there was nothing that I really wanted that was there
The whole time the person up front was watching me looking irritated. Eventually my fiance and I made it up to the register to buy him snacks and get cigarettes. The attendant proceeded to be extremely rude saying "you're not buying anything?" "I just cleaned the floor and you're barely going to buy anything?" Then proceeds to ignore me and answer his phone as I'm trying to address how rude he was being to us. If it wasn't so late, I would have left and spent my well earned money elsewhere.

I know that this 711 is open 24/7, so the fact that he was this rude about cleaning the floors and me walking on them was absolutely ridiculous. There will be more customers after me. I could only imagine how they will talk to them. If they were closing and I messed up what he did, I could SLIGHTLY understand where he was coming from. But if you are going to run a business, you better be respectful to your customers no matter what time they come in and how much money they spend.

I'm extremely disgusted with this experience and will NOT be visiting 711 again, even during "normal" business hours.

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6:02 pm EDT

7-Eleven service

Went in to the store almost 3 weeks ago with a coupon for 1.50 off 2 can of Copenhagen. The lady at the register said I don't know-how to do coupons. She asked to keep my coupon so she could ask how to do it and I paid full price for my snuff. I have been back to this store 5 times and she isnever there and no one knows anything about my coupon. Never got her name but was older white lady.

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5:34 am EDT
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7-Eleven no coffee made at 5:56 am?!?!? 4222, sunrise highway massapequa ny 11758

I just stopped to grab my morning cup of coffee at 5:56am today, Friday, June 15th, before headed to the nearby train station to catch my train to work. I walked in and headed to the coffee aisle to find there was not 1 pot of coffee made! Nothing...the last 2 crafts of coffee were being emptied into the sink. There was nothing even under the brewer, so nothing fresh coming right up. I've stopped in here numerous times between 5:30am-6:15am and the selection is always very limited, but this is the first time there was none. How is this acceptable at 5:56am on a work day? How many other people walked in and walked out this morning like myself? Not to mention the whole coffee counter was a disaster. You would think they would keep this area clean since I'm assuming it's a high traffic area of the store. I'm very disappointed with the upkeep of this store. It's a shame because there's convenience being that it's across the street from a very busy commuter train station. But it just seems as though they are always short staffed and never up to par with other 7-11 stores I've been to. With so many options for coffee in the area, I'm shocked that this isn't an area of focus for the store. I don't think I can blame the only employee working in the store...I'd recommend making sure you have a second person working in the morning so that this doesn't happen again. I come to 7-11 because I like their coffee and I'll often grab something else while I'm there...but if they don't have coffee, then I'm not going to have a reason to come in and I'd have to assume there's a few others who feel the same.
Sincerely,
A Caffeine Deprived Customer, Greg
[protected]@gmail.com

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Owais Latif
, US
Jun 15, 2018 5:57 am EDT

abcdefgh

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5:30 pm EDT

7-Eleven unethical behavior

6/13/2018
I am not aware of the employee's name but a worker, who is a female, working at a 7-eleven in the address, 1345 S Diamond Bar Blvd, at 2 pm on Wednesday had the most awful behavior. I am not sure but I am aware there may be two employees at the time. They both worked at the cash register.
This female, the money at me, as if I was some sort of person that was below her, and claimed to "never throw money" and both racially and age discriminated me. I am Asian and she purposely enunciated every word to me as if I did not understand English like it was my first language. She also darted her eyes toward me as if I were about to steal or break something based off of my age. She treated me with less respect than every other customer she "helped" before. I am sorry to say but I do feel the need for her to be fired because of not only the way she treated me but treated a former teacher of mine, who was given horrible service too also. I did not get a close view of what she did to him but I am extremely disappointed and truly sadden that this woman works at 7-11 and I truly hope you will fire her or at leave ask her to take a leave of absence to focus and contemplate about her racial and age discrimination and her unbelievably unethical behavior towards not only me, but the other customers who may have experienced this unwelcoming and extremely unpleasant behavior. This kind of behavior should not be tolerated and it will cause a loss of business in the future.

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7-Eleven In-depth Review

Store Layout and Convenience:

The 7-Eleven store layout is designed for accessibility and ease of navigation. The aisles are wide, making it easy to move around the store without feeling cramped. Essential items and popular products are readily available, ensuring that customers can quickly find what they need. The shelves and displays are well-organized and clean, creating a pleasant shopping experience.

Product Variety and Quality:

7-Eleven offers a wide range of food and beverage options, both fresh and packaged. The quality and freshness of the products are consistently good, ensuring that customers can trust the items they purchase. The store also stocks popular brands, as well as exclusive offerings, providing customers with a diverse selection to choose from.

Customer Service:

The staff members at 7-Eleven are friendly and helpful, always ready to assist customers with their inquiries or concerns. The checkout counter service is speedy and efficient, minimizing waiting times. The staff is responsive to customer inquiries and concerns, ensuring that any issues are addressed promptly and satisfactorily.

Pricing and Promotions:

7-Eleven offers competitive prices compared to other convenience stores or supermarkets. Customers can also take advantage of discounts, promotions, and loyalty programs, allowing them to save money on their purchases. The pricing is transparent, and products are accurately labeled, ensuring that customers can make informed decisions.

Payment Options and Technology:

7-Eleven accepts various payment methods, including cash, credit/debit cards, and mobile payments. The payment systems are efficient and reliable, ensuring smooth transactions. The store also integrates technology, such as self-checkout or mobile ordering, providing customers with convenient options.

Cleanliness and Maintenance:

The overall cleanliness and tidiness of 7-Eleven stores are commendable. The aisles, shelves, and displays are regularly cleaned and well-maintained. The restrooms are available and kept clean for customer use. The equipment and facilities are regularly maintained, ensuring their proper functioning.

Community Engagement and Social Responsibility:

7-Eleven actively engages in local community initiatives and charitable programs, demonstrating their commitment to the community. The store also implements environmental sustainability efforts, such as recycling and energy-saving practices. Additionally, 7-Eleven supports local suppliers and farmers, promoting local businesses.

Online Services and Delivery:

The 7-Eleven website and mobile app are user-friendly and functional, allowing customers to easily navigate and find the information they need. Online ordering and delivery services are available, providing convenience for customers who prefer to shop from the comfort of their homes. Deliveries are timely and accurate, ensuring customer satisfaction.

Overall Experience and Recommendation:

Overall, my experience with 7-Eleven has been highly satisfactory. The store layout and convenience make shopping a breeze, and the product variety and quality meet my expectations. The customer service is excellent, with friendly and helpful staff. The pricing and promotions are competitive, and the payment options and technology are convenient. The cleanliness and maintenance of the store are commendable. 7-Eleven's community engagement and social responsibility efforts are admirable. The online services and delivery are efficient and reliable. I highly recommend 7-Eleven for its exceptional services. As for improvement, it would be great to see even more exclusive offerings and further expansion of their online services.

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7-Eleven contacts

Phone numbers

+1 (972) 828-7011 +1 (972) 828-7026 More phone numbers

Website

7-eleven.com

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