7-Eleven reviews and complaints 908
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coupon did not honor
we went to this store#17486 and this manager name decline our service about honoring our manufactures coupon for free coupon small coffe and the manager name Inderjit Kaur and her partner name is Print j, they both was very rude and unprofessional while they answer the question to us a s a customer, they are not very nice, they shoudn't have thier franchise if they dont know how to serve any customer that may arise in this crisis of matter that they dont know how to deal with any issue inside the store and they should be examine and they need to go on training, they had bad customer service
The complaint has been investigated and resolved to the customer’s satisfaction.
rude customer service
I was at 7eleven earlier today, when the bank machine ate my card. I kindly notified the lady who worked there that her machine was not working so she could give notice to anyone else to prevent this from happening to them as well. As she agreed, and I left the store. Upon exiting she gave some time so I could be a bit farther away, and she runs up and yells at me "It;s not my f***ing problem, call the bank". I went to go and ask for her name so I could make a complaint to her manager, unfortunately she covered her name tag. At this time, I asked for her manager and she yelled at me saying "I'm calling the police because you're threatening me" First of all, I'm an 18 year old female, and she's a 40 year old woman, so she should have bee mature enough to not come out after me. I told her that I was filing a complaint, and that I would like to speak with her manager, once again she yells at me "Get the f*** out of my store" I refused to leave until I found out her name so I could make the complaint. She refused to get me the manager, and so I just stayed in the store looking around for her manager. When he came out, she uncovered her name tag, he name was Shantel. After this, I told her manager what had been said and done, yet her manager agreed that with the way she treated customers was okay if they were giving her a hard time. I went to make a formal complaint online promptly after the incident, and I was unable to file a complaint because their website had a "broken link" I'm just assuming they don't want complaints. So I proceeded to call head office in British Columbia, yet I was unable to get a hold of anyone there. Clearly 7eleven is nothing but a sketchy store. I would suggest that no one shop there, due to this fact. If anything serious happened you would be unable to get a hold of them. Overall, this lady needs to be fired.
The complaint has been investigated and resolved to the customer’s satisfaction.
overcharged
I purchased a Coke Cola, snickers, and gas from the local 7 Eleven totalling $33.24 and they actually debited $833.24 from my account. This is no joke. They have admitted it was a system error but have I gotten a refund yet. As of today, NO! 7 Eleven has promised a refund but will not tell me when I would get my money back. They have also stated that this has happened to other customer's as well. I have filed complaints with corporate 7 Eleven and have only gotten apologies and have recieved nothing for the inconvenience. Now I am blogging about this issue to avoid legal action. I have also filed a dispute with my bank but since the amount was indeed debited out of my account the dispute may take a while unless i receive my refund from the gas station. The first thing is what can you purchase from a gas station for $833.24? Second how can a gas station or company just take money out of your account and then just give it back when they feel like it. This was a prepaid transaction done inside of the store for $33.24. It has now been over a week and I still do not have my money back and bills are past due. What should I do now?
illegal activity/rudeness
The Manager of this store at 251 W. Montauk Highway in Lindenhurst, NY, Mr. Odk, refused to refund deposit bottles which were purchased at his store. He said I must make a purchase in order to get my refund. That is against the law. I contact Ms. Janey Appia Comacho, customer manager, at Seven 11 Corporate headquarters. She did nothing. I contacted the President of 7 Eleven, Mr. Joseph DePinto, never heard back from him. Real professionals working at 7 Eleven corporate headquarters! They don't have the professional courtesy to address consumer complaints.
Boycot this 7 Eleven store. They violate consumer rights and are extremely rude.
high profit store, no/low maintenance
Ok, well this 7-11 makes lots of money.
It's most likely the busiest store in the province.
But the company just let the store go down hill.
It gets used and dirty equiptment.
Patch jobs and quick fixes.
The company says other stores are borrowing from their budget, and that it's too busy to get an overhaul.Floor tiles are broken or missing. In the kitchen; it's way too small, parts of the ceiling are broken and are water damaged. Coolers break down, freezer breaks down, sinks leak, dishwater is out of commission for months at a time. All the repair guys say "REPLACE WITH NEW EQUIPTMENT" The corporation is too dumb to do what they say and save money in the short run with quick fixes than replace the old and dated equiptment the new equiptment.
Slower, less profit stores get brand new shiny stuff, while this store get's the hand me downs. Yet to quote "This store does daily cash deposits, that other stores do in a week".
The higher ups just don't care.
They keep promising "Next year" or "This spring" or "In a few months" while it's been like that for "a few years" now.
Honey, I wish I could belive you on this one... but you're wrong.
This store makes over 3 mill a year.
The company is just cheap.
It's far from slated to being closed.
(It's only one of two stores in a gas, coal, hydro, and mineral town)
And the 2nd store isn't a 7-11. It's a ### mac's lol.
Most of the stores that closed up in London were because they were just leasing the land. I think it was Esso or Petro Canada that owned the land, and they just did not renew the lease because they don't want 'competition'. Whoever it was, owns the gas bar at the SuperStore, but only one 7-11 store was close to a Loblaws/SuperStore gas bar.
The two 7-11 stores that remain, I'm pretty certain they own the land, so no worries of them having to close up because of leasing issues there.
Hopefully you don't lose this store, because I would hate for Mac's to be the only convience store around. lol. Nothing like expired snacks at inflated prices to brighten your day, is there.
But about the company being cheap, that wouldn't surprise me. Most don't give a ### anymore, but then they'll wonder why the employee turnover is so high. If they'd only pay attention to the small things...
Wouldn't surprise me if this store is slated to be closed soon. Almost all of the stores back in London have now closed up shop. Only two remain. Can't say I've seen very many here in Ottawa either, and other towns are the same.
It's a shame that 7-11 has become a shell of it's former self. Mac's Milk is taking over by the looks of it, and that's not a good thing. They refuse to even cary bus tickets because they don't make money on them. Yet they're too stupid to figure out that those that do come in to buy transit tickets, they almost always buy a coffee, a drink and a snack as well.
manager of the company was very rude!
I came in to the store to buy a drink and their was a man wearing no uniform, when i was getting my drink from the cooler he pumped into me and made me drop my drink, he turned around and told me that i would have to pay for that drink, while giving me an attitude face. When i went to pay the drink i asked the cashier that who was the man that was not wearing the uniform and he told me that it was the manager/owner of the company. To be the owner of the company you need to have good customer services and to me that owner of the company was very rude...
The complaint has been investigated and resolved to the customer’s satisfaction.
Earlier this week, I recd a free 7-11 coffee container at the subway stop. The people handing out the containers said the first coffee would be free at any 7-11. I went today for my "free" coffee at the 7-11 located on Fairfax Street (across from The Falls Church) in Falls Church city. The bar code on the container clearly states at the top "First Fill Free." The mgr read the statement, then scanned the bar code and it read $0.00 but he still charged me 99 cents for the coffee. He said, "Nothing at 7-11 is free." Even though I had purchased other items besides coming in to get my "free" coffee, I felt ripped off. Unless the mgr is totally our of touch with the publicity 7-11 conducts, then this is a total scam and a fraud and 7-11 should be fined for this misleading publicity to get people to come into their stores under false pretenses.
dear 7 eleven
to whom it may concern.
unfortunately i am reporting this incedent. i am a reguler customer of 7 eleven. matter of fact my first job in usa was in a 7 eleven. any way. i went to this store. address 5076 w sunset bl. los angeles. ca 90027. i needed $20.00 cash back. 7 eleven does not allow more then $10.00. so i bought two item seperately. on my second transection store clerk anil says no more then one transection with an attitude. then i said you did not stop me before i swipe my card and where does it says cant have more then one. he start argueing with me. and this bold head ( anil says his name is tony) hispanic guy. start screming at me said you want the number "### hole". i said "wow" thats how you behave. "he said customer like you". then i asked anil manager number. then the hispanic guy came around came upto my"face" and this is what he said " ### you mother ###er" i would kill you if you would outside the store. then he said i dont give a ### you complain to the manager. dont come to this store ever. i was shocked and surprise and speachless. transection number. 2146 01/29/11. 10.08pm. if you could check the camera you will be surprised to see this gangster behavior ruining the reputation of 7 eleven. i am really scared to go that location. but i hope and requesting a fare investigation. i hope you will take this matter seriously and give me a call pls. rafi. [protected].
p.s. honestly this guy might hurt someone someday. before that happen i hope you will have a long conversetion wih him. thax.
I would of told him to suck my ### and take a free drink.
In my 7-11, if a customer drops their drink because of an employee, they not only don't have to pay for the dropped drink, but they get the largest drink free of charge.
theft/overcharged
On 9.25.2010 the franchise owner of the 7-Eleven, Store #26998 @ 12450 A Burbank Blvd. in North Hollywood, CA., [protected], phone number on receipt is [protected], intentionally over charged me because I had a couple of coupons for $1.50 off each for any style of Marlboro cigarettes. The price displayed in giant numbers on the front door & on the cigarette shelf was $4.99 and on my receipt which I still have, I was charged $5.79 less the coupon amount. I brought this to his attention and he stated that since I was using a coupon for $1.50, I could not get the posted price. I frequent that store often, but I cannot believe that the owner would intentionally cheat, steal, illegally over charge me just because I had a coupon. That is the lowest scam/theft that a franchise owner could commit. And still look me in the eye and tell me that he can do that. I think that I will also contact North Hollywood Police Dept. and the 7-Eleven Franchise Corp. & Marlboro Corp. & Los Angeles County Department of Weights and Measures. I have used cigarette coupons in that store before, but always when a clerk was handling the transaction. Oh yes I forgot, the owner also told me that I could not use the coupon if I purchased the pack of Marlboro's that had the manufacture markings showing $1.00 off on the package. All this concerns only the one brand that pertained to the coupon (Marlboro) that was sent to me from Marlboro for my birthday. Each least Marlboro was nice enough to send me 3 coupons for $1.50 off each. Too bad I was robbed by the store franchise owner. What a very nice birthday gesture. Yea this transaction was for 2 packs and I presented the owner with 2 coupons for $1.50 off each. I got double screwed out of my birthday gift from Marlboro. I know for a fact that this person is the owner; because I asked him and he stated yes he was. He rarely works the front counter unless he has an employee shortage. How can a person feel that he can do this to someone and know that he can get away with it yet not feel bad when confronted, or at least admit that he stole from me right in front of my eyes?
This is a follow-up to my original post.
1. First let me clarify, the $4.99 is not any type of special price, discount price or sale price, $4.99 is the standard everyday price, excluding taxes.
2. On the back of the coupon is printed: TERMS OF COUPON OFFER – CONSUMER: Limit one coupon per pack or carton purchased, except when used in combination with on-pack or on-carton coupon.
Today 9/28/2010 @ 3:02pm I received a call from District Franchise Director who stated the store franchise owner was contacted concerning the complaint I submitted to 7-Eleven Corporate Offices and I was advised that a mistake was made and brought to the attention of personal involved and that should not happen again. The underlying intention for the mistake is unknown but possibly some type of misunderstanding? 7-Eleven Corporate Director stated that he is thankful that the problem was brought to their attention so that it may be addressed and corrected. And for any inconvenience that may have resulted from this transaction, I will be compensated with 7-Eleven gift cards. I told the Director I did not expect any type of compensation, only that I was extremely concerned about what had transpired and I was not going to let this go unreported, as I believe the majority of customers would probably not give it another thought and just “blow it off”. I’m really impressed that the Director took time to contact me and I told him I really appreciated this follow-up from Corporate and as far as I am concerned the problem has been documented and closed.
"Oh thank heaven for 7-Eleven"
Just remember the next time you are taken advantage of, either by mistake or intentionally, stand-up for what you believe is right. Too many people now days just let the world roll over them without speaking up. This great country of America was not built by wimps.
I guess Stealth Pilot forgot to put batteries in his cockpit calculator.
Any 3rd grader can figure out you were duped out of 0.80¢ on each pack of smokes.
($5.79 - $4.99 = 0.80¢ x 2 = $1.60)
I wonder what the Stealth Pilot was smoking?
Well Chief Grey Wolf you should be aware by now that the Native Americans have been duped, screwed, lied to, etc. ever since the immigrants discovered this country many hundreds of years ago.
Good Luck & Happy Trails,
Ya ta hay~
double billing on bebit card and more
I have noticed random one dollar charges on the screen when I pay with my card and when I notice they say it was a mistake and take it off, this has happened more than twice. I have noticed one dollar or more missing from my cash change and they say sorry and give me the correct change. I have paid for something and they did not ring it up, but told me the price, I give them the cash and they give me change from a drawer next to the register. Just today I looked at my bank account online, like I do everyday and I noticed a double charge for the exact same amount. I will go in tomorrow morning and show them my printout and see if they will make it right. I am just sick of them trying to rip me off. I can't imagine how often they have ripped off my husband. 7-11 1434 So. White Rd San Jose CA.
rude customer service by owner
I have given this 7eleven alot of bussiness during the time period that I have lived in this area. The employees have always been very curtious and kind to me, the way a loyal customer should be treated. The problem I am facing is with the owner. Anytime I have walked in there with my girlfriend ( I am gay) when the owner has been present; I have been treated like a bumb off of the street. He will watch us when we are shopping picking up various items and will constantly question our id's and our credit cards. He always speaks to us in a very demeaning tone. Furthermore, what brought me to writting this email, was an incident that happened tonight. I went in to buy my cigarettes and a few drinks, I then picked up the "whose in jail" newspaper because unfortunately i recently had a family member who has been incarcerated. It has never been aproblem before that I pick up a paper while i am in there and briefly looking through it while they are ringing my items. He abruptly takes the paper out of my hand and says "Its a dollar to look at this paper too." I know this for certain- I will never shop at a seven eleven location again or give them an ounce of my money. Furthermore, I have told a number of my friends about this incident (alot of them being part of the gay community) and they too will refuse to give any location any type of bussiness. Amongst evernything else, I will do whatever possible to contact 7eleven corporate, file a complaint, and make sure that this man is either disciplined or dissmissed. I also expect an apology. If any of the demands listed above are not met, I will make sure to make this cruel treatment from seven eleven public; and make sure a band of all seven eleven stores occurs from customers. Trust me, the gay community will not take this lightly. This will not be a problem that will go unoticed. I will also try to my full potential and effort to take legal action for discriminatory treatment. If anyone knows how to get in contact via email to seven eleven corporate, please let me know. Thank you.
The complaint has been investigated and resolved to the customer’s satisfaction.
Wow, I should be careful then
I am a Loss prevention manager for Game stop and I don't think eying every second is great customer service. That's why we have sensors and Video surveillance and the police for that matter. Even if they where to see anyone stealing it is against the law to harass anyone inside the store (SPECIALLY if it's a retail chain like 7) WHERE NOT talking about your regular convenience store privately owned Like what your talking about. In RETAIL Even if they put something in their pocket You can only go after someone if your a security or part of loss prevention OR THE POLICE and IF they go OUTSIDE the store with UN-paid merchandise only after then not inside the store. or you can ask them to leave if there causing other trouble. Because of the risk of getting sued by a customer many retail chains respect this and their customers., which I believe 7-Eleven should work better on. And no I have no issue with them watching their property I have an Issue with them Watching me every second and Harassing me as I buy my products or even fill a deposit slip inside there establishment I guess they do it themselves and think everyone is like them. I see how you defend 7-Eleven maybe work for them so I understand. and nope I don't ### and it's not their money it's actually the company's money they just manage it I even seen people working at 7 eleven giving people FREE merchandise so I don't think they feel like their getting "robbed". It's just there in their PMS mood and bring up any excuse to cause trouble. for example YOU CAN'T USE ANY DEBIT/CREDIT CARD even if there is a PAD to pay and stickers all over WE ACCEPT VISA /MC ETC... BECAUSE IT CHARGES ME .50 -$1 EVERYTIME' wah wah like it's coming out of his own pocket yet he gives his friends FREE chips and soda WOW.
I thought you refereed to me also stealth..somce I read carefully: 'than you both already do.' confused me sorry
lol and Mica I am faxing them this moment and already also told HQ thanks so much for the info.
If you're refereeing to me. No you have to read it more carefully IT HAS NOTHING to do with Checking I.D . I didn't get a chance to swipe or even show my card and the guy started yelling at me saying: NO YOU CAN'T USE ANY CARD! IT CHARGES ME .50 or $1 " every time anyone uses it. I am telling everyone not to accept any cards. Please read more carefully.
same treatment for me but at another 7 eleven in Pomona, ca it always seems to be the owner to be rude and eye you every second. it has been so common that now when I shop at an Asian mall store and they watch me I say "I feel like I am at 7 eleven".
I FILED A COMPLAINT HERE: http://corp.7-eleven.com/ContactUs/tabid/184/Default.aspx
I went to the "store related customer comments form". I hope this s** gets fixed soon with all the 7 eleven owners hinking there all high and mighty.
illeagal worker
I went to seven eleven in New York City (14th st, 6th Ave) and i was walking around eventually.. a guy moping the floor happens to touch my legs.. i told the boy; its ok but you should watch people walking in your store. The boy start getting mad at me... i didn't knew what was his problem but question arises that 'can't i tell him to be carefull while working. I talk with the manager and even he got mad at me all of a sudden and started talking ### in their own language. I said ' what the hell is this.. u made a mistake and u start talking me bad thing about me thats not good.
Later i found that the Manager was working illegal over there. He is in F-1 status and his name is PRATIK SUBEDI. Now, i am surprised that he is not supposed to work even and he is getting mad with the customer... Now i am going complain about that guy in the immigration centre.. i am so disappointed with seven eleven company also hires crazy illegal workers.
I was a regular customer over there. I start going there since the store opened. But now i don't prefer to go there unless that manager is fired.
The complaint has been investigated and resolved to the customer’s satisfaction.
You sound so ignorant it's ridiculous, look how horrendous your grammar is. You should learn English because I'm sure that " illegal worker" spoke it better than you did. I hope you enjoy going to immigration to complain about something that happens so often they'll just laugh in your face, so you feel like the [censored] you really are. This website is to complain about scams, ripoffs, and customer service. Not to be a prejudice racist ### who is probably illegal himself due to the fact he can't type in English. Haha goodbye.
checkout boy is rude
If 7 Eleven does not train its low level monkey employees to be polite to customers and not pound and whistle, they will be FIRED.
look at this guy calling someone else a monkey and he's complaining about customer service...what a ###...who would want to service you with your attitude? if i owned or managed a store you would be banned from it. just go get your slurpee and move out!
You are one to talk. Listen to yourself. Your not a queen and frankly you don't deserve anyone's politeness. I am so sick of people exaggerating ### and not backing up what they say. And whats this threat about being fired? I love how you think you can get someone fired. Cause let me tell you 7 eleven doesn't give a ### about about you, they have millions of other customers to please. And they will most definitely pick the employee over your sorry ###. You call him ignorant, look in the mirror and take a look at yourself.
mean manager
On july 11, 2010 the mean and cruel frankenstien manager of 711 gas station was very mean, insulting, cussing, complety non professional, just because we simply came in very politely asking about the 711 cellebration anniversary. He talks to us like he couldnt care less and like he was the only intelegent one there. The next thing we see is him yelling at us to get out. The other employee there was also very disrespectful to us. I tried to complain to 711 headquarters, and obviously they dont care with no 800 complain, one on one talks. The 711 gas station company never gave no apoligy or settelment of anything. So I guess they dont care about offending their customers.
harassment
Today at 11:08 pm went to 7-Eleven to buy some chips and a drink. The cashier on the register name Donald was been nice at first untill he ask me how I was paying told him with my Lone Star. He slide the card and ask for my pin number told him I was not giving him the pin number. For him to stop asking for the pin number told him the card was my friend in the car. So, don't know why out of the blue he started making statements that this was his money. I told him that was not going to give it to him and that I was going to input it on the machine. He made a rude statement that people that don't give out the pin number are the thiefs and he called me a thief and him and his buddy were laughing out loud and embarase me in front of everyone in the store. I have never felt more embarased and humiliaded in my entire life as I was tonight. I did ask him his name and told him mine and ask for the 1-800- number to complain and he told me it's some where outside on the window. I've been going to this store for 20 years. I live here and for this reason I will no longer be going to this store for the bad customer service I received tonight. If you have any questions please email me at [protected]@yahoo.com
rude service/incorrect pricing
Went for "free" Slurpee, they were "out", though the machines looked pretty full. We asked which cup was a large & the clerk said "yes, that's the large". We got to the counter, the same clerk rang up the purchase & it was $1.50 more than the large (a Holographic WW cup, though he didn't tell us the additional cost). This wouldn't have been so bad, except there was a long line in back of us & we had only the exact change, for the large. Fortunately a nice girl next in line paid for the remaining amount.
Quite embarrassed by yesterdays incident & won't be returning to 7 Eleven, Wilson Farms will now get my business
Well yeah, it was the primarily the incorrect pricing & attitude of the store clerk that irked us.
For the Free Slurpee, you had to be there an a certain time to catch the small cups they were using as part of the giveaway. It was a "while supplies last" event, so though the machine may be full if there weren't any cups left you got nothing.
Can't help you on the pricing though
rude workers
Here's an e-mail I tried to send to the 7-11 Customer Relations Department, but I kept getting an error so it didn't allow me too.
Alright so it's free Slurpee day at 7-11, and I was on my way home from my baseball game when I decide to stop for my free Slurpee. I have never gotten a free Slurpee before on 7/11 so I just assume that the smallest cup is the free one. I get to the register and the clerk tells me "DAT WILL BE ONE-OH-NIIIINE." Here's how the rest of the conversation went:
Me: "I thought it was free Slurpee day?"
Rude Clerk: "NO DAT ENDED ONE-OH-NIIIINE."
Me: "Okay well just forget it then."
Rude Clerk: "NO, NO, NO! WHY YOU FIIIILL IT UP DEN?!"
Me: "I didn't know it ended; my apologies."
Other Rude Worker: "NO, NO, NO! YOU HAVE TO PAY, YOU FIIIILL IT UP!"
Rude Clerk: "CALL DOH POLIIIICE! I CALL DOH POLIIIICE!"
Me: "I'll go get money from my car, hold on-"
Rude Clerk: "NO, NO, NO! I CALL DOH POLIIIICE!"
Me: "Are you kidding me? My car is parked 'RIGHT THERE!' You can watch me; you can follow me out to my car."
*Laughing from other customers in the store*
Rude Clerk: "FIIIINE JUS' GO!"
So I walk to my car to grab a $5 bill and on my way back in both workers are literally glaring at me as the other customers continue to laugh.
Rude Clerk: "YOU SHOULDA' ASK' ME BEFOOOORE YOU GO AN' FIIIILL IT UP! DAT WILL BE ONE-OH-NIIIINE!"
*I hand him the five dollar bill*
Rude Clerk: "HERE YOU GO; ASK BEFORE YOU FIIIILL IT UP NEX' TIME!"
Me: "### off."
This was by far the rudest customer service I have EVER encountered; I'm an honor student with absolutely no criminal background at all, and I was threatened to have to cops called on me for a dollar Slurpee. I fully expect a response from this e-mail and a personal apology from the workers at 7-11; either way 7-11 has lost me as a customer, and I can assure you that this story will be posted on every blog I can find with the address of the store warning people to never go there if the workers don't suffer any consequences by the 7-11 company.
P.S. Hire some workers that didn't just arrive in the country this morning.
Just want to shared although i not the one who face the rude worker the one who face it is 7 eleven stuff working inside the store. here the story 7-eleven in Malaysia in selangor area Bukit serdang i saw a 7-eleven worker(indian) which the one who send many blue box each week at night i think is stock arive ~. scold a 7 eleven worker from the store just because tht boy did some simple mistake and the boy did say sorry. Bt tht indian worker scold and talk like want to punch that boy in the face ! Is this how 7 eleven manage things ? just because of 1 simple mistake tht indian feller want to scold loudly and wana hit that boy badly. Hope 7 eleven can take care of their boy... ppl have feeling to0 okay !
I work at 7-11, and I speak American English, and was born here, in the US. I find all these complaints ridiculous! Have you ever worked at a 7-11 or 24 hour store before in your life? It is hell! We are treated terribly, get NO BENEFITS, no holiday pay, and, depending on the owner, don't always get paid for what you work. So seriously, take a second, and put yourself in someone elses shoes! You don't know if that person has already been there for 9 hours, covering someone elses shift, or working on the day of their mother's surgery, because if they don't they will be fired. For the love of God, calm down and be empathetic, not pathetic.
bottom line-let them call the ###ing cops! who cares? between not being able to understand them and them getting talked to like that?! grow some balls and stand up for yourself
I to had a terrible experience at a 7-11 over a stupid slurpee cup. I wanted to get a slurpee and they have the slurpee and soda machines all together in a corner of the store. So of course all the cups are lined up and there is no sign saying these are slurpee cups and these are soda cups only, so I pick out a cup and it was a plastic cup that had the rock group "Kiss" on it. As I start to put it under the spout of the flavor I wanted the lady working starts telling me I can't use this cup for a slurpee. I'm like "what?" At the same time a man that also worked there starts also telling me no I can't put a slurpee in this cup. So as I am putting it back telling them nicely that bummer I like this cup, he tells me I can get the cup just can't put a slurpee in it " well I told him" I don't want to buy an empty cup and pay for another cup with my slurpee in it " So at first the man said I don't have to pay for both so I go to pick out a so called "slurpee cup " then they start talking in whatever language it was which if your speaking in english then all the sudden you start speaking another language that is one of the most rudest things you can do especially in front of a customer. The man then goes to the back office and this woman now tells me I have to pay for the slurpee and if I want the "Kiss" cup I have to pay full price for that to and I still can not put my slurpee in it. By know I don't even want a slurpee now I told the woman forget it and by the way you are a ### which language do you understand that in .
Oh wow.
ultimate gamer card
Today, (June 14, 2010) I purchased a PrePaid gift Card made by the Ultimate Game Card company for an online game. I bought it from the Seven Eleven in Mahwah, NJ. I brought the card home and followed all the instructions perfectly. When I went to type the code in, it said;
" The card could not be found. Please ensure that you have entered the voucher PIN correctly; if it has been entered correctly, please contact Billing Support by emailing [protected]@jagex.com. "
On the receipt it says the card has been activated, so I went back to the store. The VERY RUDE employees at the store stated that they are not going to give my money back, nor exchange the card for a new one. I furiously tried to convince them to change their minds but they did not. The employees working there are completely rude, and do not help whatsoever. I am very disappointed I wasted my money on this card, especially since the card company does not even have and contact details, so i cannot contact them to complain. I demand that these gift cards be removed from the store on 360 Ridge Rd, Mahwah, New Jersey because THEY DO NOT WORK.
DID you not notice the statment at the bottom of the recipt?
We cannot offer refunds on gift or phone cards.
in your complaint you listed the cards billing e-mail for card problems
thats the method you must use. It states this on the card. Please read the cards before you buy to avoid confusion.
"I furiously tried to convince them to change their minds but they did not."
Well AHH-DUHH!
If you came ### to me, and trying to "furiously convince" me, of course I'd be rude to you. Did you read ALL of the instructions?
F-in r-tard.
" The card could not be found. Please ensure that you have entered the voucher PIN correctly; if it has been entered correctly, please contact Billing Support by emailing billingsupport@jagex.com. "
Have you tried emailing them?
"I am very disappointed I wasted my money on this card, especially since the card company does not even have and contact details, so i cannot contact them to complain."
Um...?
Do I even need to make fun of you?
I have to disagree with you on that one, all those cards, or vouchers are non-refundable, it most likely says that on the card, voucher or receipt itself . If the receipt it says the card has been activated, then it's no longer in the stores hand. You have to contact Ultimate Gamer Card.
And I would imagine that the staff would be rude, just think of how many people would try to rip the store off by saying it wasn't activated. And just imagine how rediculous it would look if someone came in saying their card didn't work, then the receipt said it did.
Would you believe it?
It's not the stores fault, it's not your fault, it's Ultimate's fault.
You're complaint is with them, not the store.
bad customer service
the 7 eleven on vanowen and de soto in the city of winnetka has the worst customer serivce ever. specially the old indian guy that always greets you freindly, he will not help you with anything. i went in to 7 eleven to get some lunch, i went to pay, he greeted me nicely, then while i was paying with my card, i accidentally pressed no cash back, when i did want cash back, i told him nicely that i accidentaly pressed no cash back, then with a really bad attitude he said "no that already over" if u want cash back you need to buy 5 dollar worht of stuff again. then i asked him nicely even thought he was an ### hole, could you return and recharge me for the items? i am really sorry, i even said SORRY. he was like no no no, and ignored me when i tried to say something else, and whats even mroe funny is the OWNER was there too and didnt say anything! WHAT THE HELL! the worst customer service ever!
never go to the mc donalds that close to there when selene and julius are there they r they worse managers ever ive been there and had complains and they would always give me a really agressive attitude...
horrible customer service
Everyday i go to the same 711 and not be racist but only indians work there! Each one of them are rude they dont greet anyone with a smile and they seem upset t be at work! When i place my items on the counter they grab them scan it and toss it back to the counter with any thing (dounuts, soda and even the hot dogs! they are rude and i would like to see a new group to replace them!
The complaint has been investigated and resolved to the customer’s satisfaction.
I submitted a complaint in may 2010 and have had no response, now i have to complain because i didn't get a response after 3 months to my original complaint. When i call and give the complaint number, no response.
I was treated in a disrespectful manner by a cashier named Jessie, this guy was so rude, just the worst attitude I ever encountered. I went to counter and placed my items down, the cashier scanned items and hurredly placed two bags of chips into a bag. He was talking to some dude that always hangs around and plays lotto, this guy was showing the cashier his smart phone and the cashier was more interested in the phone then attending to me, when my debit card didnt scan properly I proceeded to pay with cash, I tried to get his attention because by now I was getting irritated because he was not paying attention to me and I was running late for work. He then violently grabbed the items and told me to never come back to the store and he said didnt like "MY ATTIDUE" He was way out of line and I just left because I felt violated and I didnt want to react in a bad way(I did knock a small sealed creamer off the counter in disgust, that was me being upset) This all happend Sat night 3-16-13 9:55pm at the 711 on 2541 s barrington ave #[protected] (At Gateway blvd.)Los Angeles, Cal 90064 (Check the serveillance cameras if you dont believe me)
I will never shop at 711 again and Ive been a loyal patron for more then 30 years.
today was free slurpee day at 711, guess not in philadelphia
failure to refund erroneous charge
On January 10th I went to above store and attempted to purchase $30 gas using my debit card by pre-paying inside the store. After the attendant swiped my card, which was subsequently charged $30, I went outside and attempted to pump the gas. The gas pump failed to dispense any gasoline at that time. So I went back inside and told the attendant what had happened, at which time she asked for my debit card again so she could re-swipe it. Finding this a little bit suspicious, I declined and instead handed her $20 in cash for the gas. At that time, she gave me a receipt which showed that the $30 charge had been voided. After that I went out, pumped my gas and left the station.
A few weeks later, I checked my online bank statement and to my surprise it showed that the initial $30 had been deducted from my account but not subsequently refunded. After discovering this, I returned to the gas station with my receipt and a copy of my bank statement on two separate occasions. I was assured by the store manager on both occasions that this matter would be handled in a timely manner. As of now I still have not received the refund.
While $30 is not a terribly large sum of money, it is the principle of comsumer trust that is at stake. When a simple transaction is not able to be reversed even three months after the fact, it calls into question both the competence and the integrity of the staff at your Wahiawa establishment. The fact that I provided the store manager with a copy of all the pertinent documents and have yet to hear back from her is even more troubling. This shows a grave lack of concern on the part of the store management and an overall poor attitude toward customer service. If 7-11 is to maintain it's reputation as a leading provider of affordable goods and services to a diverse clientelle, it must fix such discrepancies in a timely manner. Please return the $30 to my bank account as soon as possible.
Nerissa Garnsey
1603 Eames St
Wahiawa HI 96786
email [protected]@yahoo.com
The complaint has been investigated and resolved to the customer’s satisfaction.
promo 2010 presidentiable gulp cups
why other presidentiable candidates has there own gulp cups like Aquino, Teodoro, Villar, Gordon and Estrada? Is that because there are major candidates? And you put in one Gulp Cup the abstain and undecided candidates like Acosta, delos Reyes, madrigal, Perlas and Villanueva...
I tried to ask one of the crew in your convenient store and told me that because the other 5 are minor candidates. I think its not fair. If all filipino people will think that way, I dont think this country will succeed. Sad but its true:(
I'm one of the regular customer of 7-11 but if that's the way they treat the candidates, maybe I won't patronize their store anymore...
yeah, I did ask one of the crew here in Malolos and she answer me the same! and I SECOND THE MOTION! IT IS REALLY UNFAIR!
7-Eleven In-depth Review
Store Layout and Convenience:
The 7-Eleven store layout is designed for accessibility and ease of navigation. The aisles are wide, making it easy to move around the store without feeling cramped. Essential items and popular products are readily available, ensuring that customers can quickly find what they need. The shelves and displays are well-organized and clean, creating a pleasant shopping experience.
Product Variety and Quality:
7-Eleven offers a wide range of food and beverage options, both fresh and packaged. The quality and freshness of the products are consistently good, ensuring that customers can trust the items they purchase. The store also stocks popular brands, as well as exclusive offerings, providing customers with a diverse selection to choose from.
Customer Service:
The staff members at 7-Eleven are friendly and helpful, always ready to assist customers with their inquiries or concerns. The checkout counter service is speedy and efficient, minimizing waiting times. The staff is responsive to customer inquiries and concerns, ensuring that any issues are addressed promptly and satisfactorily.
Pricing and Promotions:
7-Eleven offers competitive prices compared to other convenience stores or supermarkets. Customers can also take advantage of discounts, promotions, and loyalty programs, allowing them to save money on their purchases. The pricing is transparent, and products are accurately labeled, ensuring that customers can make informed decisions.
Payment Options and Technology:
7-Eleven accepts various payment methods, including cash, credit/debit cards, and mobile payments. The payment systems are efficient and reliable, ensuring smooth transactions. The store also integrates technology, such as self-checkout or mobile ordering, providing customers with convenient options.
Cleanliness and Maintenance:
The overall cleanliness and tidiness of 7-Eleven stores are commendable. The aisles, shelves, and displays are regularly cleaned and well-maintained. The restrooms are available and kept clean for customer use. The equipment and facilities are regularly maintained, ensuring their proper functioning.
Community Engagement and Social Responsibility:
7-Eleven actively engages in local community initiatives and charitable programs, demonstrating their commitment to the community. The store also implements environmental sustainability efforts, such as recycling and energy-saving practices. Additionally, 7-Eleven supports local suppliers and farmers, promoting local businesses.
Online Services and Delivery:
The 7-Eleven website and mobile app are user-friendly and functional, allowing customers to easily navigate and find the information they need. Online ordering and delivery services are available, providing convenience for customers who prefer to shop from the comfort of their homes. Deliveries are timely and accurate, ensuring customer satisfaction.
Overall Experience and Recommendation:
Overall, my experience with 7-Eleven has been highly satisfactory. The store layout and convenience make shopping a breeze, and the product variety and quality meet my expectations. The customer service is excellent, with friendly and helpful staff. The pricing and promotions are competitive, and the payment options and technology are convenient. The cleanliness and maintenance of the store are commendable. 7-Eleven's community engagement and social responsibility efforts are admirable. The online services and delivery are efficient and reliable. I highly recommend 7-Eleven for its exceptional services. As for improvement, it would be great to see even more exclusive offerings and further expansion of their online services.
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What was the reason for denying your coupon?