7-Eleven
reviews and complaints

I went into store 4880 at 8:45am on Wednesday February 7, 2018. I got the most rudest cashier ever! I checked out and my debit card chip was not working and I told cashier it wasn't working and it kept telling me to slide my card. She got all irritated with me and in a rudely way told me to wait till her register allows her to say for me to slide card. I told her I didn't know it kept telling me to slide card. She got hostile with me and started to raise her voice at me like I'm stupid and I told her I just slid card cause it kept telling me to do so and she didn't need to raise her voice at me. She then says "Oh my god" looked at me laughed and says "just hurry up and get out of here" I then say to her she has bad customer service and she says "whatever's just go". I then say I was going to report her and she says " go right ahead I dont care" I watched her as she allows her friend to fill up all her soda and coffee cups without paying and leave. Worst store to ever go to besides bad customer service, store stunk and was very filthy dirty!

I walked into the store at 6673 Indian River rd. in Virginia Beach, VA 23464. I advised the cashier Rosa that I needed a money order and I was handing her $1, 270.00 in cash. She begin to count the money then stop and recounted it as if she lost count. She handed me back $6.00 which I was confused on why.. because it should have been more. I then proceeded to tell her that I gave her $1, 270.00 She then advised me that I did not. & we went back and forth on what I gave her and what she counted. I then asked her if she can recount the drop or view the cameras and she told me to get out of her store and called me a b[censor]!. I have never felt so disrespected before in front of people.

To whom this may concern

I am a 7 eleven faithful customer. I love 7-Eleven. I go to every 7-Eleven in any town or any state country when I'm traveling and never had no problem . I live in Huntington Station and every time that I go to my local 7-Eleven there's always a problem. I purchased a small cup and the manager over priced me with a nasty attitude stating they don't honor the $.79 promotion for small cups.

The gas station that is now a 7-Eleven store has poor management, his employees who work outside pumping gas are working long shifts alone, with only one person on the pumps it is frustrating to go here and have to wait over 5 minutes for someone to pump my gas. It is unfair it seems to me, to have gas attendants working alone for hours and hours when this Sunoco station is one of the busiest, I have been coming to this Sunoco for years and may have to find somewhere else to go due to the managers lack of care for his company and employees. I have seen many cars just leave because the wait time is too long and most people are in a rush, especially in the mornings. Something needs to be done, correct this issue because technically it is wrong and loss of money and profits is not good for ANY company. I will take my business across the street to Lukoil since this has been ongoing for over a month now.

I went into 7-Eleven on Stewart and Gray Rd
And I noticed that the cashier smelled like marijuana and looked stoned red eyes she was a white girl, wavy hair Her and another male also white both wearing same uniform green shirts, employee were talking and took them a while to attend me this happened on Thursday 01/24/18 I cant believe 7-11 allows their employees to use drugs I will be making a report to the healthy department drug addicts should not be working with food

I bought 2 boxes of wings on 01/19/2018 at store #[protected] Midway Road Dallas, TX, 75287). The staffs charged me for two but they only put one in the bag. When I realized that fact, I called them back about my problem and they were like something very normal. They asked me to return to the store so they could fulfill my order.

I called customer service of 7 Eleven for a full refund but no one picked up the call. I left a voice message and of course, no one actually returned my call.

REF#: [protected]
Store #" 26771

7-Eleven I believe the address is 710 State Road 434 Winter Springs Florida 32708 the place has been there for at least 4 years now brand new I've been a customer since day one the owner's wife is very disrespectful so I stopped spending my money there for at least a month now and I will continue to not spend money in 7-Eleven I prefer to use Wawa sent the people are very respectful at this particular 7-Eleven I have the 7-Eleven app on my phone I spend money there every single day 7 days a week I get points on my rewards for free food drinks the owner's wife does not like that situation she tells me I get free stuff all the time and very disrespectful I explained to her very nicely that I pay every day for stuff in the store and that's why I have points on my phone for free stuff what is the problem 7-Eleven pays that particular store for the free stuff that they give away why is she so upset about giving stuff away that I've learned is beyond me Rich rude people I will never spend another penny at 7-Eleven love the 7-Eleven coffee unfortunately I have to change do to disrespectful people

I live in Baltimore, Md and I frequent 7eleven very often. I stopped into one this morning and bought a small coffee. I was charged $1.65. When I asked about it being 50 cents the cashier told me they aren't honoring the promotion. Ive paid 50 cents at every other one that I have been in. Am I to assume that this promotion is done only if the owner decides he wants to honor it?

I am 5 months pregnant and was craving a salad so I went in and bought a salad and a pickle while eating my salad I notice a big black big with wings and automatically stop eating and felt sick I have not been back since I'm not sure what they will tell me considering the package was closed and concealed so it's not like the employees will be aware of this situation. So what do I do now?

hello this is tusharsinh parmar here compalin regarding misbehaviour with me during purchase .

i will tell in in drscribe hows this happen . actually i bought beer and pay.with my samsung oay which i usuall pay everytime this 7eleven .2 times is not able to reach than i say do it again and the guy who working infront of me he is been rude with me and say in hindi laungauge oay with card . i am so rurpise and take out my headphone and say hey buddy what happen? and he again point out me and say just do it again saybin hindi my.laungauge. hindinis my native laungaige too . so in feel bad and i ask his coworker and say whats going on. he didnt say anithing . than i reply back and say buddy thiabis not way to talk. and he provock me in hindi and say than what will you gonna do and i say i not going to do anything. thats it and i put beer and i go . juat want to ask what is that behavoiur and for what reason ? i need respond from you guys . i am not going to tolarate for desrrspect and abuse and provoke like that. i am going to further for that.
i hope you understand my explanation .

thank you

scene happen at this 7eleven
1075 s fairfax ave 90019
date - 01/09/2018 at around between 1.30 to 1.45am.

my name is
TUSHARSINH KIRITSINH PARMAR

Tushar_b.[protected]@hotmail.com

+[protected]

hoy 01/8/2018 pase a la tienda 711 ubicada en 100 Euclid st en la Habra California, al llegar a pagar a la caja el empleado un hombre blanco de descendencia latina al preguntarle cual era el total de lo q iba a pagar me respondió de una forma forma grosera y agresiva no le entendí y repetí la cantidad q me había dicho en forma de pregunta y me respondió siii la misma cantidad en forma altanera cosa q me sorprendió y le dije q si estaba molesto y respondió"no" lo cual no podía ocultar su cara de enojado y molesto y le dije q si se había levantado de mal humor lo cual respondió " a lo mejor si" fue entonces q agarre mis productos después de haber pagado claro y me retire, cabe señalar q no es la primera vez q este señor se porta así de esa manera me a tocado presenciar mas desplantes de su parte hacia otras personas y la verdad no se vale, no esta bien..por su atención muchas gracias.

Hi, I usually stop in 7 eleven 4 days out of a week to grab a cup of coffee and warm up a little because I work outside. The past couple of weeks it has been cold here in the state of North Carolina. The temperature inside the store was colder than outside! They are running A/C inside the store and it's like average temperature of 13 degrees outside. The employees are bundled up with hats, coats, scarves and gloves inside the store. I asked why don't they turn on the heat, because it would make sense to run the heating system in the winter time. The employees told me they have no control of the HVAC system, it's controlled by corporate. Now I cant even enjoy my cup of coffee in the morning and warm up a little inside the store because some one in the corporate setting chooses to run A/C instead of heat. Not sure why this decision was made but someone needs to make changes to this Very Quick. I'm am not a happy customer and the employees don't seem happy either. How can you expect the employees to do their jobs if they are freezing inside the store. I'm sure they were not hired to stand inside a freezer all day because that's exactly what they are doing.

My name is ziraida cruz I've been going to 711 on 7405 redbug lake oviedo, florida 32765 for the past 10 years and for once i have a problem with your employee Autumn. For the past month of December Autumn everytime i go there she tends to take the items and put them by her register where i can not see or she holds it in her hand. i told her to put the swisher on the table because she only does it with me as if i am going to steal. I have a video of the person before me and she did not remove the items on the counter. i feel she is discriminating, and racist against me as if im a thief because i am Hispanic and a Lesbian.i am being treated unfairly. i have never been disrespected in my life like that and its only done to me by Autumn.Autumn is being biased.

today i went to 7/11 manly, sydney, australia.the customer service member named Asad ullah refuse to serve me becuz i was asking for to get my opal card recharge. and than he started makin excuse that opal is not working . i know they have very minor benifit from opal card recharges.m, but it does not mean they will not serve the customer. This is the third time i have to go other convenience store.plz work on it as it will not cost you losing customers but our trust on you as well

Date 12/30/2017
Store Number 27216

My name is Michael Jacobs.
Phone number is [protected].
Email address is [protected]@gmail.com

Thank you for addressing my concerns today. I would like to make a complaint about two things;

1) Cashier/Manager? on duty 12/30/2017 @ 10:45 am; This particular subjects attitude and lack of respect

2) Broken men's bathroom door (Perpetual issue ongoing several months not fixed CORRECTLY ) allowing unsuspecting paying customers to be walked in on while performing private bathroom privileges

Associate Issue:

The the lack of concern and respect for frequent, returning and paying customers at this particular 7-11 is beyond my understanding. Miss Wanda the store manager has always been very courteous with me..always however there is another associate (Miss Wanda and everyone else knows this person) who i believe is a manager under her who is perpetually rude, aggressive, inconsiderate, nasty after-jester ed commenting type who i often tolerate when i come on my break and lunch. Her behavior is in my opinion not management material and is substandard associate providing customer service to paying customers on a daily basis.

Restroom Issue:
I have been walked in on in the men's restroom while i was exposed to utilize the urinal at this location on several occasions. The men's restroom will close and lock however it is NEVER secure where kids and adults can open to door when one is on the stool and expose them, hold the door open and or take pictures to post God knows where. I frequent this store often and this has not been properly addressed and fixed correctly to give dignity and respect to paying customers that are simply using the restroom. This in my opinion is unacceptable and need to be corrected. A man should not feel the need to use the single women's stall in order to feel safe and respected for their privacy.

I went into the 711 on 14th and carr Lakewood, CO around 1200am on 12/26/17. I had a cup that i brought in with me for a refill which i showed the clerk when i walked in. There were a couple of customers at the counter so i just kinda waved my cup in the air to let the clerk know. I thought he looked up and saw my cup but i guess he didn't so when i went to pay he wanted to charge me full price. I then told the clerk about my cup that i thought he had seen and with an attitude he started cussing me out saying I'm a lier and i did not have the cup before i walked in. We both began arguing then he walked around the counter wanting to fight me and even went as far as following me into the parking lot cussing me out even as i drove away. This is horrible customer service and i believe with the way this dude is acting he's a liability for your store...

I wanted to complain about one of your employees every time I go into the store she is very rude she is always letting her family and friends still and also very disrespectful to the customers and especially me with my child I would like some action to be taken on her or I would like to know how I can get that process started if you can reach out to me that would be great and we can go from there and I can explain your employee to you but it's the one in Chelsea on Broadway she has red hair and the other one has black hair it's two of them and I would like something to get done because this is awful awful business thank you very much if you can get back to me

Thank you
Fabienne Jeune
[protected]@gmail.com
[protected]

The employees there all sell drugs out of the store which brings nothing but bad people to the storeand my wife was just robbed of $100 in front of store aldo the owner shot and killed someone a few minths ago. this store should be closed but since I know that wont happen and the employees allow the type of people that steal we will no longer do business at any 711.

The 711 in kaysville utah I worked 36 hour there my first week and the owner is extremly rude and ignorant cause I messed uo on a couple things my firat night working by myself well now he fired me and refuses to pay me the 36 hours I worked and its been almost a month now and everytime I asked him if I can get my check yet he tells me what check or tell ke to [censor] off and get lost I dont deserve to be paid and he continues to refuse to pay me my last check and he even admited that he refuses to pay me for the hours I worked so ill be taking the next step which will be the labor wage claim and also the better bussiness beaurer

I go to the Mokena Illinois store occasionally, not wiling to deal with it too often because most of the employees are very rude. I feel like I'm bothering them, I asked for my pick four lottery and forgot to ask for separate tickets and asked if she could cancel those and do them separate, well the attitude was unbelievable and she told me that if I don t ask right Your not going to get it! THEN I got a lecture, Ive never complained before but enough is enough! I WILL NOT GO TO 7 11 ANY MORE! SHE IS African American and is there during the day, you have to be Losing business because it's not just me thats being treated that way. I am a business owner and I would want to know. DORIE V.