7-Eleven
reviews and complaints

I had an extremely unsettling experience this afternoon in the Gladstone Ave and Bell St 7-11 store. I went in around 4:30 to pick something up for lunch, when I got to the counter one of the employees asked if “this was everything for today” I replied yes. A second employee behind the counter asked me a question but I did not understand one word he said so i asked him to repeat the question, at this point while I’m being kept busy a third employee was sneaking up from behind and reached into my jacket pocket and pulled out my prescription that I had purchased at the pharmacy across the road five minutes earlier. (Tylenol)

After he looked at my prescription he showed it to the other employees, after they had a laugh he put the prescription back into my pocket and walked away. when I looked back he was just putting it back, by the time I realized what was going on he was on the other side of the store. I had to seriously force myself to get out as fast as possible. I’m not sure at this point which issue scares me the most,

1) that 7-11 employees seem to have this scam going on and that 7-11 Corp office can not be bothered to reply to what I am sure is not the first complaint of this type.
or
2) what I was about to do to him ( simply out of self defense) when I realized he had just picked my pocket, at that moment it took everything I had in me not to react in a negative way.

Picking customers pockets must be a way for some employees to help supplement their income or just something they do for kicks when they are bored? What would have happened if I had my cell phone, money or anything else of value in my pocket? This can’t be the first time they have done this because, other than the employees laughter to alert me that something was happening behind me, I would never have known his hand was in my pocket, this was done quite skilfully.

Another customer in the store at the time caught up to me outside and suggested I take his name and number in case something else was missing from my pocket and commented on the employees skill. I honestly believe that 7-11′s customers deserve to be warned that this type of activity can and does happen in their stores, however, the 24/7 head of the complaints department Susan Bradley seems to prefer ignoring this issue.

To avoid loosing personal property, either stay away from this store or empty your pockets before entering. Better still after reading way too many unresolved complaints on other sites maybe just avoid 7-11 completely, after the Quicky Store buy out of most of the 7-11 stores just go to the 100′s of Mac’s or Quicky stores.

Sent from my iPhone

Begin forwarded message:

From: Suhaila
Date: July 24, 2011 0:59:50 GMT+08:00
To: "[protected]@7-eleven.com.sg"
Subject: 7 Eleven @ Compasspoint.

To whom it may concern,

I patronized 7 Eleven for simple purchases like drinks and snacks.
Service rarely comes with a greeting or a smile but they were quick in
what they do. The best and the most consistent service in 7 Eleven stores
in Sengkang is the store at the Shell Petrol station. They greet each and
everyone in the line that they served. A  warm greeting can be heard even when u are browsing the magazines.. Well Done!
Unfortunately, the total opposite happened to me at 7 Eleven Campasspoint..
I joined the queue to top up my cash card as there was also a queue at ocbc bank. I frequented this store for purchases but never top up my cash card there before.
Scenario as follows:
Staff: " Next"
Me: Handover my cashcard and cash
Staff: Looked at me in an unfriendly manner.
Me: "I like to top up my cashcard"
Staff: She looked at me again like I have done something wrong." cashcard is the other cashier.
Me: But you said "Next"
Staff: Bluntly repeated " Cashcard is the other cashier"
Me: " shake head " " you shouldn't be standing behind the counter if
You don't know basic customer service"
Staff: " This conversation is unnecessary and you should stop talking!, ###!"
Me: " oh my god, you are so rude" " who interviewed you?"
Staff: " A Singaporean Guy"
Me: "Are u Malaysian"
Staff: No! " You stop talking, if you not happy, you can complaint to the president!"
Me: Huh? The president term is ending  who can I speak to? Can I see your manager?
Staff 2: manager go back already .
I took my change and walk out of the store. I made a u turn and went into the store and took a picture of the rude staff. I walked to the carpark lift dissatisfied and went back to the store and to get the contact no. of the manager. Another staff gave me the franchaisee Hp no. I called Catherine and she was kind to listen to my frustration although she was at home. I was horrified and disgusted over the staff attitude. I don't understand why such a bad attitude staff is allowed to be the front liner to represent a reputable brand of convenient store. There was a long queue at the store when this uncalled for incident happened.

One of the staff members simply oggles at young women. It is really disgusting. I have seen it happen on almost all my visits to this particular 7/11 (on the corner of Stern Avenue and Stevens Creek Blvd. in Cupertino CA).

Someone should tell this person to show some respect.

Every 7-11 in British Columbia will only hire minorities which is reverse discrimination.
90% of these employees have just become Canadian Citizens or they are here on a work visa.

40% know only enough English required to do their job, i.e. if you ask what time of the day it is they won't know what you are saying.

98% of these employees do not know the true meaning of Customer Service. They simply think it means to do their job and that it has nothing to do with how they treat their customers.

95% of 7-11's will not allow the mentally disabled to become returning customers.

98% of 7-11 employees in British Columbia will not tell you the time of day if you ask.

One paticuler 7-11 I live near will ask you to buy pizza and if you say no they will ask you to buy chicken wings and if you say no they will ask you to buy some other type of greasy food until they have gone through the entire list or you say I don't want anything. If you come in every single day and you happen to be short two cents on any of these days they will not let you purchase the product.

On May 24, 2011, I went into 7-Eleven to get a soft drink approx. 7:15pm. I got my super slurpee, and proceed to stand at the counter to pay for the item. There were two (2) cashiers behind the counter on their cell phones checking the weather aloud. One (seeing me at the counter) began calling the other cashier's name to wait on me. Neither cashier moved. They both were continued only interested in the weather report on their cell phones. My first response was to leave the drink at the counter and allow them to pay for it or dispose of it. Finally, I said "Excuse me!" Then the cashier that was closest to me behind the counter turned around towards me and laughed. Her response was "Oh, you were so quiet!" Afterwhich, she informed me of my total. I paid for it and left. Usually, I would have responded to both of their ignorance of correctly handling - the only customer in the store- at the time, the time of day afforded me to keep moving. My response would have been was the reason for your behavior due to your ignorance or your racism.
I really don't know what was the reason for ignoring me at the counter. Could it be that I am an African American or what? Whatever it was I will not shop at this 7-Eleven again. Whether all of the 7-Eleven operate in the matter is something I would be interested in finding out.

I had an extremely unsettling experience this afternoon in the Gladstone Ave and Bell St 7-11 store.

I went in around 4:30 to pick something up for lunch, when I got to the counter one of the employees asked if "this was everything for today" I replied yes.
A second employee behind the counter asked me a question but I did not understand one word he said so i asked him to repeat the question, at this point while I'm being kept busy a third employee was sneaking up from behind and reached into my jacket pocket and pulled out my prescription that I had purchased at the pharmacy across the road five minutes earlier. (Tylenol)
After he looked at my prescription he showed it to the other employees, after they had a laugh he put the prescription back into my pocket and walked away.
when I looked back he was just putting it back, by the time I realized what was going on he was on the other side of the store.
I had to seriously force myself to get out of the store as fast as possible.

I'm not sure at this point which issue scares me the most,

1) that 7-11 employees seem to have this scam going on and that 7-11 Corp office can not be bothered to reply to what I am sure is not the first complaint of this type .
or
2) what I was about to do to him ( simply out of self defense) when I realized he had just picked my pocket, at that moment it took everything I had in me not to react in a negative way.

Picking customers pockets must be a way for some employees to help supplement their income or just something they do for kicks when they are bored?
What would have happened if I had my cell phone, money or anything else of value in my pocket?
This can't be the first time they have done this because, other than the employees laughter to alert me that something was happening behind me, I would never have known his hand was in my pocket, this was done quite skilfully.

Another customer in the store at the time caught up to me outside and suggested I take his name and number in case something else was missing from my pocket and commented on the employees skill.

I honestly believe that 7-11's customers deserve to be warned that this type of activity can and does happen in their stores, however, the 24/7 head of the complaints department Susan Bradley seems to prefer ignoring this issue.

To avoid loosing personal property, either stay away from this store or empty your pockets before entering.
Better still after reading way too many unresolved complaints on other sites maybe just avoid 7-11 completely, after the Quicky Store buy out of most of the 7-11 stores just go to the 100's of Mac's or Quicky stores.

I am a forty-nine years old lady. Went to 7 Eleven at Vivo City tonight, the one next to GV Cinema, to buy a pack of cigarrete. The cashier, a rude china man, suddenly for my ID! What the hell?! Obviously I am above 18 years old and he was being disrespectful towards customers! After looking at my ID, he did not even apologize! This was not the only time he was rude. There was another time my daughter and her friend bought instant noodles there and ask him for chopsticks but he chase them away saying there were no chopsticks there and ask them to get it in other shops! Please do something about this! He is showing bad example working in Singapore and tourists might think Singaporeans are rude!

This morning, I purchased a cough syrup from one of the 7-Eleven stores in Suntec Tower 5, Singapore, however, the syrup bottle was expired on 06/10 (manufactured : 06/07).
I could notice the expiry date, only after i had a dose. This has worsen my health. I'm going to take a legal action against the store.

I have a complaint on here for the same store as I am now complaining about. I don't go there anymore. My husband went to the store between 7:30 and 8:00 am Friday, Jan.28th. He gave the cashier a ten dollar bill and the change should have been $7.50. As my husband started walking off counting his money the cashier called him back and said "I gave you one dollar too much back." My husband handed the cashier a dollar and realized he now only had $2.50. my husband said "I gave you a ten dollar bill." The cashier insisted he did not. I know my husband did not have a five because we did not have any cash until I got cash back from Lucky just before my husband dropped me at work. He went straight to the 7-11 and was promptly ripped off again. I was telling my daughter when she told me a story about another 7-11 on Blossom Hill. She was going to pay cash and when the cashier told her the amount she did not have enough cash so she pulled out her credit card. The cashier did not ring anything up until after she pulled out her card. I WILL NOT be going to 7-11 any more. AM/PM or Quik Stop are just as convenient and I have never been ripped off by them or had them try and just take my money and not ring it up... Reacgirlx

On January 9, 2011 at 10:22 pm I completed a transaction withthis store. The purchase consisted of a gallon of milk and an pint of ice cream purchased on my debit card. I had planned on purchasing more, but when I got to the counter I asked if the store accepted EBT. The girl behind the counter spoke NO English. She pointed at the bank teller machine and said “ATM”? I replied no, EBT. She looked at me confused and said “no, no”, so I put the other items back. When walking out of the store I saw a sign in the front window that said “Now Accepting EBT”. I went back into the store and referred to the sign. The girl looked at me and siged saying “ohhhhhhh”. I asked her to return the money to my debit card and process the trasaction through EBT. She looked at me blankly and then began a long explanation in Spanish that I am still trying to understand. She refused to refund the purchase. She called to the other girl working who was in the back. She also SPOKE NO ENGLISH. This girl handed me a voucher that I was supposed to fill out and submit (?) and she also refused to refund the amount. THEN the girl asked another customer in the store to translate for her, sharing personal information about myself with a complete stranger. At this point I was embarrassed and left the store.
I am very concerned that (a) no one in the store was able to communicate with me in an efficient and adequate manner, (b) that the employees are either not trained properly on the systems to know how to process EBT transactions, (c) that the employee felt it appropriate to bring another person uninvolved into the situation and share personal information about me with them, and most importantly (d) that a sign placed prominently in the window of the store is either being deliberately ignored or is intentionally misleading.

Went in to purchase 2 packs skyline menthal 100's, the cashier
rang the item up as I was picking up the packs and noticed they
were King size, not 100's. I asked to get the 100's, he said he could
not change them because he already rang it up. He then called the
store manager, who said its the law...never had such bad service,
will never shop there again. I know he could have switched them out,
he just too damn laze to deal with an over-ring. I didn't even pick-up
the cigarettes. The cashier rang it up too fast, not my fault, he didn't
even ask it that was all, I did tell him 100, s . This was the lazy
manager excuse for not doing the right thing. Who runs a business
like this. Does he really expect to keep return customers, he needs
more education as well as his employees. I was forced to purchase the
wrong product from this store because of his in-experiance as a business owner and the cashiers speedyness(who was very nice).
Guess who the real looser is!

i was standing in line at aprox. 1355 on 30 dec. 2010.i was waiting to buy lottery tickets. there was a guy in front of me getting his lottery tickets taken care of. when this person got done he left the area and the lady that was working behind the counter was doing her thing that she has to do with the cashed in tickets. so while she was doing that another customer walked up to the counter with his snacks or whatever. so in stead of her waiting on me she started checking out this fellow. that made me not very happy at all. there was another man behind the counter, i guess the manager. he could see that i wasn't very happy. he said she'll be with you in a minute. i said i was in line first and should be waited on. the manager said that i would have to wait because i was getting lottery tickets and that is not a priority. so i would have to wait. so if the lottery is not a priority and that doesn't make me a customer then maybe you shouldn't sell lottery tickets. i am a regular customer in that store for over 30 some years. i guess this is just the way 7-eleven treats there customers.

At approximately 11:45pm on12/15/10 I went into the store to buy coffee and a snack bar(total was $2.61). I was a bit slow getting the change out, the owner of that store (old man oriental background) lost his temper and raised his voice telling me "this is not Russia!", without any reason. I sarcastingly replied you meant this is not China!, he got very mad and yelled at me to get out of the store and not to come back. A while back, I didn't file a complaint then with the other incident with that same old oriental looking man. He threw the hot dog on the counter, his reason was that I was 'picky', he said that he didn't throw it, it just slipped out of his hands. He really did throw with an anger. I will never go back to this store again. This is a very bad way to treat a customer..

I was in the seven eleven on 8338 Narcoosee road purchasing a coffee. First of all, I said good morning to the white old lady who was the cashier (I am an African American) and she did not respond. Instead she gave me a "racist dirty look". Then I asked her for a bag to put my creamer, napkins and sugar for my coffee in and as I was putting the items in the bag she shouted from behind the counter " Miss, you can't fill that bag up with all that stuff". Surely, it would have been better for her to say Good Morning". But no, she had to go there. As a law abiding citizen and very respectful person of the elderly I replied' you cannot tell me how much sugar and cream to add to my coffee". As I walked out of the store I gave her a dirty look and made a mental note to make a complaint. This person has exhbited this type of racist behavior to several minorities that visited the store, as I have learned later on. She needs sensitive training or she needs to find another line of work. May God have Mercy on her soul!

I was at 7eleven earlier today, when the bank machine ate my card. I kindly notified the lady who worked there that her machine was not working so she could give notice to anyone else to prevent this from happening to them as well. As she agreed, and I left the store. Upon exiting she gave some time so I could be a bit farther away, and she runs up and yells at me "It;s not my f***ing problem, call the bank". I went to go and ask for her name so I could make a complaint to her manager, unfortunately she covered her name tag. At this time, I asked for her manager and she yelled at me saying "I'm calling the police because you're threatening me" First of all, I'm an 18 year old female, and she's a 40 year old woman, so she should have bee mature enough to not come out after me. I told her that I was filing a complaint, and that I would like to speak with her manager, once again she yells at me "Get the f*** out of my store" I refused to leave until I found out her name so I could make the complaint. She refused to get me the manager, and so I just stayed in the store looking around for her manager. When he came out, she uncovered her name tag, he name was Shantel. After this, I told her manager what had been said and done, yet her manager agreed that with the way she treated customers was okay if they were giving her a hard time. I went to make a formal complaint online promptly after the incident, and I was unable to file a complaint because their website had a "broken link" I'm just assuming they don't want complaints. So I proceeded to call head office in British Columbia, yet I was unable to get a hold of anyone there. Clearly 7eleven is nothing but a sketchy store. I would suggest that no one shop there, due to this fact. If anything serious happened you would be unable to get a hold of them. Overall, this lady needs to be fired.