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7-11 / rude atitude / bad service

1 Malaysia Review updated:

14/04/08, 1130pm,
Bad bad bad x 1000 service and rude staf[censored]
7-11 / seven-eleven at melaka, lorong pandan.

Two stupid staff, one boy one girl (The girl act like hell!)

As customer, me and my fren went into 7-11 to look for food and drinks... We are thinking what food and drinks is suit for us. While we was seaching the food and drinks... The stupid malay girl staff look like us with her irriatating face... Like want to eat us... Obviously, we dun care... Keep looking for food and drinks... About 20minutes... We are holding something in our hands which the things we want to buy,
Who know, the girl said out loudly, say we duno is doing what.. Duno want to buy or not one... With the damn stupid idiot face.

Then the malay guy come to us asked whether we want to buy any things one or not... Can't he see we already holding the items we want to buy??? Whhatt the hell, user canot see take times to consider what they want to buy??? What is the stupid fuking idiot service and attitude???

Seven - eleven, sigh!!! Please use better staff can??? Let those stupid staff work until the shop duno like wat???

Hey? Dun let customer consider their items, we dun pay u money now??? Disturbing you two when we looking for items??? What you two want to do inside with no people there??? Ask you come back stand only one a??# man!!! 7-11... Lorong pandan, melaka!!! Sigh!!!

One more things is... I wrote this complaint to 7-11... And I don't even saw any reply!!!

Huh?...7-11...

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Comments

  • Dy
      29th of Aug, 2008
    0 Votes

    I had the same sort of bad experience in a 7-11 on Bloor and Spadina in Toronto, Canada last night. I was simply browsing in the store for maybe ten minutes or so looking at the ### DVDs to see if there were any good movies for $10 and analyzing the dizzying array of energy drinks that were way overpriced as usual but looked interesting. I was lined up to purchase a pack of chewing gum and an energy drink behind a girl who took a long time to purchase a $3 box of cookies or mini cakes or something. While I was waiting, I picked up and scrutinized a funny camouflage cigarette lighter that was priced at a ridiculous $10. I then proceeded to examine a new type of energy drink housed in a plastic container shaped like a beaker (and was going to mention to the cashier that one of them was broken and dripping all over inside the freezer) when the cashier freaked out at me.

    This horribly rude employee of many years whose name starts with "M" angrily asked if I was going to touch everything in the store and strongly insinuated that I was about to steal something (which is absurd considering the fact that I was ready to pay for two small, expensive items and had made no effort to disguise myself from the ubiquitous security cameras). I protested at being slandered and harassed in this manner when I was simply browsing like any thoughtful consumer would when faced with so many varied products that are packaged in an appealing way but are ultimately quite expensive and largely superfluous. M insisted that I was supposed to walk in quickly, not look at or touch anything, buy [censored]loads of crap and walk out quickly. Anybody who behaves any differently is a thief and a piece of ### in the eyes of this deranged man.

    Needless to say, I did not purchase those two overpriced items that I was about to pay for when M launched his tirade. M then threatened to push the police buzzer, which didn't faze me in the least since the police would definitely take my side in this silly dispute and would be greatly annoyed with this idiot for wasting their time. I left feeling humiliated and upset while M said "goodbye and have a nice day" (it was one in the morning).

    7-11 has a lot of nerve marketing itself as a "convenience store" when it hires such atrocious people. No doubt it is a ### job that could drive a man mad, but that is still no excuse for treating law-abiding customers this way. I find it ironic that M would accuse me, someone who has probably spent hundreds if not thousands of dollars at 7-11 stores in the past, of planning to steal when there are probably dozens of people who get away with shoplifting on his incompetent watch. Indeed, the rude behaviour of certain 7-11 employees does nothing to deter shoplifters and robbers but probably encourages and emboldens them. 7-11 should train their hires better in proper customer relations and improve their security by not having giant automatic doors far away from the cash register... how stupid.

    They have officially lost my business. The days of my going in to a 7-11 and mindlessly shelling out big bucks for useless items (I always bought something until last night) are over. There are many other retail options in Toronto that are friendlier and more affordable. Every time I see the 7-11 logo, I will remember this upsetting experience. I hope customers will convince them to change their ways or close up shop. Goodbye, 7-11.

  • Rh
      13th of Nov, 2008
    0 Votes

    I had the most horrible experience at 7-11 in the store on Northwest Highway and Oates Drive in Mesquite, Texas. I went i on 11/12/08/. The worst customer service inside this store probably on this planet. I was trying to ask questions and the service people were talking over me and telling me no and I was not even asking a yes or no question. In this country I believe if you do not speak or understand English the company MUST EMPLOYEE at least on emplyee who can and must have at least one in the stores at all time. How unfair to your customers not only unfair but plain down right rude. I will never step another foot in that store and I will make sure my family and my friends will not either. 7-11 has downgraded it stores and its services. Back in the day when I was a child me and the neighborhood kids always went to 7-11 they always had such cool things there. BOY HAVE THINGS CHANGED. 7-11 SUCKS. May I just say change the way you do business or suffer the results and do believe you are already feeling the pinch from your changes you have made in the last 15 years. HA HA GOOD LUCK. Oh yes the supervisor in that store is Shirley. I think it was too hard to understand what anyone in the store was saying. YOU HAVE LOST ALOT OF BUSINESS FOREVER. I HOPE YOU ARE PROUD
    .

  • Da
      1st of Mar, 2009
    0 Votes

    Can anyone tell me who to contact to register complaints not only of an extremely rude manager but sandwiches that have made me violently ill for days once, and the second I tried to return when I opened it and the ham on the breakfast sandwich I bought was turning color. I believe the last saleable date (that day) had been changed because it looked very old. In fact all of the breakfast sandwiches in the store, only about 5 of them oddly enough, had been put into the heater on the front counter (so as to get rid of quickly possibly). The manager tried to insinuate I did not purchase it, was in the store to try and get a refund for something I had not paid for. When I called over the clerk who waited on me (but did not give me a receipt and I was in a hurry to catch my bus so did not notice) who acknowledged the sale (I had left the store, then returned quickly when I saw the meat was spoiled) the manager then continued to argue with me and insult me. She finally gave me the refund when I convinced her I was not going to argue the matter with her but was not leaving without my refund. She stupidly even asked me why did I not grab another breakfast sandwich.
    I will not return there again, which is a great inconvenience to me since I do not drive and this store is close to my home. But I am also concerned for others who may be sickened by rotten food in this store.
    Their ice cream also looks old and possibly thawed and refrozen so I stopped buying it there.
    I cannot find a customer service address for 7-11 online to make a formal complaint and demand the firing of this inept manager, and since the stores are all franchised I suppose there is no one to complain to. I called the local 7-11 headquarters, was told everyone was out of town for some reason or other but that someone would call me in response to my complaint.
    No response ever came. Will it do any good to contact my local health department?
    Thanks for any assistance in this.

  • Az
      8th of Apr, 2009
    +1 Votes

    I agree with everyone's comlaints. Lazy, rude staff and incompetent managers. The sad part is I've worked at 2 separate locations myself and I keep quitting because I work with lazy ###s. I went back to the first store I worked at and after two months I'm quitting again today. It doesn't matter where the store is located. I've worked in Calgary, Alberta and Saskatchewan. They promote from within so you get ###s become ###ic managers who can't even spell.

  • Mr
      12th of Aug, 2009
    0 Votes

    Just had pathetice, rude and completely unhelpful service at the 7-11 on the corner of McDermott and Independence in Plano, TX. Absolutely pathetic excuse for service and submitted it to 7-11 corporate (for all that will do). AVOID THAT STORE!!!

  • Eu
      4th of Sep, 2009
    0 Votes

    I WILL LIKE TO MAKE A COMPLAIN TO 7-11 OF A BAD ATTITUDE CHINA WORKER AT JALAN SULTAN'S TEXTILE CENTRE

    AT 4 SEPT ABOUT 8 I WENT IN TO THE SHOP WITH A CASH CARD THAT IS WHAT I AM GOING TO TOP UP IN THE SHOP
    I ASKED THE CHINA WORKER IF I TOP UP THE CARD WILL THERE BE RECIEPT THAT WOULD BE GIVEN IF I TOP UP THE CARD? BECAUSE I HAD A FEW TIME EXPERIENCE THAT I HELP MY DAD TOP UP CASH CARD THERE WON'T RECIEPT GIVEN AFTER I TOP UP IN 7-11 SO CHINA WORKER REPLIED WITH A STUPID ATTITUDE :"YOU DON'T HAVE TO ASK THIS COMMON SENSE QUESTION OF COURES THERE IS RECIEPTS LA!!!" HE ADDED WITH THE WORST ATTITUDE I EVER SEEN WHEN SERVING A CUSTOMER:"I ALSO DON'T KNOW WHAT STUPID ROTTEN RECIEPTS YOU WANT" AT THAT MOMENT I WAS SO OUTRANGE THAT WHEN MY MOTHER WANTS TO TAKE THEE MONEY OUT I TOLD HER THERE IS NO POINT STAYING I WILL MAKE A COMPLAIN AND WE WENT OUT OF THE SHOP FORGOTTING TO ASK FOR HIS NAME.I HOPE THAT THE DEPARTMENTS WILL DO SOMETHING ABOUT THIS

  • St
      22nd of Oct, 2009
    0 Votes

    For complaining to 7-11, the website has a CONTACT US then you write an e-mail or there's a number below. Not to mention in each of the stores there should be comment cards (However, that won't help if the manager is the problem)
    I just want to say that not all 7-11 employees are this horrible and inconsiderate. I know many that are really polite and nice. It's very difficult to remain in a happy and good mood for every customer when you have a few that are incredibley rude and inconsiderate to them. Many people feel they are better than the cashier and treat them as such. Meaning your cashier puts up with a lot of ###, if you work in the service industry you understand.
    That said, I can't believe these idiot cashiers that give all cashiers a bad name!! Ever heard "The customer is right" meaning that if you are unsure or can't prove otherwise (even if you don't like it) give them a refund! Or if you can't do anything you leave a message for the manager and apologize to the customer.
    I'm appalled with these horrible managers, come on US have standards. It's a shame that these 7-11 aren't more like the ones I go to

  • Dr
      16th of Apr, 2018
    0 Votes

    @STrue I worked at 711 and the manager I had was a [censor]. Threatened and harassed me numerous times I just walked out flipping the bird. Don't work for them, buy or trade...boycott them

  • Ne
      22nd of Dec, 2009
    0 Votes

    I for one have worked in the service industry for ten years either in high end retail or food and I for one know the people that work at the 7-11 near my house in West Hollywood, CA (near Santa Monica and Fairfax so you know which one to avoid) are rude ###ing idiots! When I first moved over here a few months ago, I started shopping there because it is close and open 24 hours a day. During the graveyard shifts, me and some friends would always stop by after the bar to grab some food or smokes. One night, I was hungry because I was drinking and I went in for a hotdog and I asked for the one that was on the 99 cent special and I even pointed at the sale sign. They have no signs on the hotdogs to tell you how much they are so I double checked just to make sure i was buying the right one and the cashier said I was so I finished putting cheese and chili and all that stuff on it and I went to pay for it. All of a sudden, it rings up 2 dollars! So I ask him again, in a calm voice what is wrong with the price? And he tells me that i pointed at the wrong hotdog and this one was not on sale. I was hungry and did not care too much but i told them that they need to have a sign in there so people know what is on sale and what is not or they should know themselves. I paid and I left. This happens to me three more times at the same place during different specials and the last time, I refused to pay and left. As I was walking out the door with my friends, the cashier proceeds to yell "### YOU MOTHER###ER!!" I get home and i realize i need to call and complain about such behavior so I go into the store and ask for his name and he refuses to give it me! so the boss comes out and asks me what is wrong and I tell him and he tells me that I deserved it!!! After that I lost it, I started to get angry, called 911 (which hung up on me btw) and in the end, no names, no number, nothing...

  • Za
      20th of Jan, 2010
    0 Votes

    I would like to complaint also. This incident happened yesterday. In Malaysia. yesterday I went to [167 Jalan Sarjana Cheras, 56000] but cigarettes for my father. I was 18 this year and there have 2 ppl worker(1boy 1girl) and 2 counter also. so i went to the counter that no ppl line up there becoz the other counter is open. So i thought that is open also. So i line up there. The boy was scold at me call me line up to another line and said that i'm blind! but than i also go to line up to the other counter. den wait to my turn! i say i wan 1 pack of cigarettes. the girl that keeping thing say dont sell it to me! becoz i'm under age! So i shown my IC to them! I'm born in 1992 and this year is 2010. i call them count. M i 18 years old?? the girl still dont wan to sell to me. i continue said that i'm 18 and i can buy it! by the way. my brother also take 1 of the milk. when i argue with they all. The cashier was quiet there.and he took my my money. and i say i dont wan alr. the gal talk so rudely! and take out the baseball bat and hit the table and the box of milk was spoil also! the cashier took my money and dont give back to me some more count that as mine! den i conplain also that why this thing spoil u should change 1 to me if u count my money!! the cashier say NO! I asked why??? he SAID : I ALR SCAN IT!
    and i said!! NOT I SPOILED IT!! IS UR STUFF!! the cashier ignore me also!! Did i done wrong anything??? now a day 7-11 stuff was so rude!!!

  • Ta
      7th of Jun, 2018
    0 Votes

    @zac16 When the man asked you if you were blind you should have said no. I just cannot read well, in other words I am stupid and uneducated. Also I am sure that the "boy" and "girl" were older than you and should be man and woman.

  • Da
      1st of Feb, 2010
    0 Votes

    711 store 8635 SW Barbur Blvd. Portland OR 97219 503-245 7128 I returned a movie that did not play correctly we are now scared to go in as (Two employees) now harrass my wife, my son and I! We are now accused of trying to rip off the store because we simply asked for a movie same title that works, we are now intimated with threats all for the crime of asking for a movie that works! my case # is 1001291158 with the 7-11 comaplant dept. I have yet to here from them concerning this very inapropriate threats and intimadation.. I can not beleive what happening to us it's like out of a movie.

    Manager who I beleive may be behind getting the men employees to try and scare me and my family...

    someone pleasehelp us!!!

  • Ra
      7th of Mar, 2011
    +1 Votes

    7 -11 in Baltimore City 28th st. and Remington. Elderly man frequently begs for money outside the store, he was inside doing an odd job tonight, still begging for money. Staff ignore him. Another man outside of the store tonight, begging for money and cigarettes

  • Ad
      22nd of Mar, 2011
    -1 Votes

    The 711 in encino sucks the staff is so rude by the way its the 711 by whiteoak and burbank blvd they even called me a [censor] its awful there 711 please do something please!!!

  • Ra
      7th of May, 2011
    0 Votes

    I have been going to 7-11 for a long time. It is around the corner where I live. The 7-11 I speaking about is 4140 N. Mesa, El Paso, Texas 79902. There phone number is 915-544-0329, store number 633...Transaction 48540. Usually the elderly lady that works there is extremely professional. There are two young ladies, a little heavy set and every time I go in there it seems like I am bothering them. Little do they know that I am a Retired Bank Offer (22years) and I know what customer service is. I also volunteered for the Catholic Church since I was 14 years. I traveled for both the bank and the church. I have met movie stars, went to school with a former USA and have received a letter your Royal Majesty the queen of England. Of course because I am retired I do not ware my suits as much. But wheather I do or do not dress up should not be an issue. They should treat everyone the same. I will report this to the BBB. ramport@sbcglobal.net (Mr. Ramiro Portillo)

  • My
      19th of Jun, 2011
    0 Votes

    I WAS ACCOSTED BY A PULITZER-PRIZE WINNING CRIME AUTHOR IN A 7-11, ONCE! IT WAS WAAAAY TO MUCH TO DECIDE WHAT WAS EDIBLE THERE, WITHOUT VOMITING. ADD TO THAT, THE OLD BAG-WOMAN'S INNUENDO AND SMUGNESS-AND I ALMOST HURLED MY SNACK ON THE UNCLEAN TILE FLOOR! OLD CRIME WRITERS SHOULD BE BANNED FROM 7-11-AND I THINK IT WOULD IMPROVE THE AMBIANCE OF THE STORE! NOW, EVERY TIME I GO TO THAT STORE-I HAVE TO LOOK OUT AT THE PARKING LOT TO SEE IF SHE, AND HER SILLY MALE COMPANION, ARE HIDING IN A LITTLE RED CAR.

  • My
      19th of Jun, 2011
    0 Votes

    I DID RETURN TO THE 7-11 AND FINALLY FOUND AN OVERCOKED SNACK CALLED A CHAR-BROILED "SPIFFY BURGER". THE BUN CAME APART, THE MEAT TASTED LIKE DOG-FOOD, AND THE LETTUCE MUST HAVE BEEN PICKED IN A WEED FIELD. I TOSSED THE SLOP IN THE GARBAGE-AND PROCEEDED TO EXIT THE PARKING LOT-WHEN I NOTICED TWO FAMILIAR FACES SLUMPING DOWN IN A SMALL RED CAR---THEY WERE SOMEHOW, FAMILIAR--

  • Ta
      30th of Jun, 2011
    -1 Votes

    HAHAHHAHAHAHHAHAHHHA WOW YOU ALL HAVE NO LIVES!!!
    And considering I'm posting stuff on here, neither do i!!
    My one question is, HAVE YOU EVER WORKED at a 7-11 or 24 HOUR store??? If not, then you have no idea what you're dealing with. It is hell. They get NO BENEFITS, NO VACATION, NO HOLIDAY PAY, and will be fired for not showing up even if you're mother is having surgery. Be a little more empathetic and a lot less Pathetic.

  • K4
      11th of Jul, 2011
    0 Votes

    free slurpee day today 7/11/11; guess not in philadelphia

  • In
      12th of Jul, 2011
    0 Votes

    Perhaps they are saying people in their area are to fat and don’t need a slurpee!

  • Ge
      6th of Sep, 2011
    0 Votes
    7-eleven Stores - Bad service
    7-Eleven Stores
    United States

    Wouldn’t surprise me if this store is slated to be closed soon. Almost all of the stores back in London have now closed up shop. Only two 7-11 locations remain still open there. Can’t say I’ve seen very many here in Ottawa either, and other towns are the same. It’s a shame that 7-11 has become a shell of it’s former self. They refuse to even cary bus tickets because they don’t make money on them. Yet they’re too stupid to figure out that those that do come in to buy transit tickets, they almost always buy a coffee, a drink and a snack as well. 7-Eleven used to be a great place to stop in and grab what you neeed to start your day, now they only get my business when I am desperate from spoiled milk in the middle of the night. Canada doesn’t need these stores or their lack of customer service.

  • Wh
      6th of Oct, 2011
    0 Votes

    saw product advertised in front window, went in and worker said was sold out. WTF?

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