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4.3 108 Reviews

6pm.com Complaints Summary

7 Resolved
15 Unresolved
Our verdict: Engaging with 6pm.com, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Newest 6pm.com reviews & complaints

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J
3:55 pm EDT

6pm.com Won't stop sending unsolicited emails

This company began sending daily unsolicited emails to me a few weeks ago. I unsubscribed, but the emails kept coming. I tried again and was told I had already unsubscribed! Yet the emails kept coming. I emailed them to ask them to take me off my list. I received no response, and the emails keep coming daily. I would not recommend buying from a company with such abusive marketing practices.

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10:50 am EST
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6pm.com Wrong order sent and refused to send right item or allow to purchase at same price.

Ordered my wife a pair of the ugg dree riding boots in black. I received the order, wrapped it for my wife. Upon opening, i discovered they were sent in a dark chestnut, not black. I called customer service, they refused to exchange for the color i ordered. As a courtesy, they agreed to send me a shipping label for a return, and refund of money. Then i may order the black pair at a cost of $219, instead of the $110 sale price i purchased them for the first time. $100 more than what i paid the original order, because they sent the wrong color, thats obsurd. After struggling to understand the foreign cust. Svs agent, i asked to speak, with an american speaking, supervisor to further the opportunity for them to make it right. The foreign speaking supervisor was easier to understand, but again refused to send me the boots i ordered, unless i would pay $219 for them, since they are not on sale anymore. I will not order from them again! All i can do is make everyone aware on numerous review sites of their unwillingness to make it right, after them sending me the wrong color. Unnacceptable, unreasonable cust. Svs., and inadequet people accepting orders and processing shipping.

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12:58 pm EST
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6pm.com Poor Service

6pm proved to be just about as incompetent as any online retailer can be. After waiting weeks and never receiving an item that was guaranteed to be be shipped in 4-5 days, I finally called UPS expecting it to be an error on their part. They informed that that though 6pm had sent me a confirmation e-mail stating that UPS had received my item, that it was, in fact, still being stored at the 6pm warehouse. I called 6pm's customer care line on which I was greeted by a sheepish customer service rep who informed my that my items had been lost weeks ago and that they would need to process a refund.

My question is: if I had never called, would I have ever received a refund? My guess is: probably not.

I buy the majority of my shoes online and I have never had problems with other sites like DSW and private shoe brand sites. 6pm was unprofessional, and frankly, dishonest. This experience made it clear to me that buying from them is a mistake that I will never make again. I would encourage everyone else to heed that advice as well.

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5:33 pm EDT
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6pm.com Recieved wrong item

I ordered a pair of boots in size 5 ½ and 6pm.com shipped the incorrect size “5 times”! Each time I received the incorrect size (including 7 ½, 8 ½, 9 ½, 7 ½ again, and a 7 ½ a 3rd time), I called customer service, they apologized, and reordered the correct size to be shipped to me.

Eventually, a customer service supervisor refused to replace the shoes with the correct size, since they had no way of guaranteeing I would receive the correct size. No discount or alternative was offered for a different pair of shoes. To add insult to injury, my refund will take 10 business days – it has been a month since my original order.

The worst online shopping experience ever!

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thenewcvscustomer
, US
Feb 28, 2011 1:24 am EST
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Subject of Complaint: Summary List
6pm.com - ineffiency
Topic should read: service/ efficiency provided
I was unable to edit my mistake.

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Zlina
palm coast, US
Mar 02, 2011 11:57 pm EST

I have ordered a D&G dress from 6pm.com When the package arrived i couldn't believe my eyes, it had a Dolce Gabbana hanger and the plastic bag NO DRESS! It was a very nasty experience, i would understand if they would send me a different dress, but to see a hanger and the plastic but no actual item it was disgusting! Please stay away from this site.!

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Napo
Pittsburgh, US
Jun 10, 2011 4:51 am EDT

By far the worst online retailer-
1. outdated online retailing practices, after they send an order confirmation by email. They call you to confirm the order? Hello didn't they just confirm the order by email? and irregardless if you are travelling or out of the country, they insist on a phone call confirmation. This is not service, it's bloody inconvennience.
6pm.com If you don't want my business and money because I can't call you back then I guess there are only a million other better online retailers out there where I can spend my money, and who derserve my business

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easygoing22
Lawrenceburg, US
Aug 15, 2011 9:46 pm EDT

I am trying to return shoes to 6pm.com. They require a return authorization to be mailed back with the shoes. Their web says they sent the authorization to my email, but I never received it. I sent an email to customer service and received a computer response that it was received and would be answered in 24 to 72 hours. It has been over 3 days and I still haven't received a response or the return authorization. I guess I am stuckm with the shoes that don't fit. I will have to dispute my credit card bill.
Don't do business with this company.

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IS72
, US
Feb 25, 2012 11:55 am EST
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I used to order from 6pm.com all the time, because you can find great bargains. Lately, they messed up 3 orders by sending me the wrong size or item. To get in touch with customer service takes forever: 3-4 days by email, and when I called and finally spoke to someone after being on hold for probably 2 hours, I suddenly got disconnected. Unless you want to do "mystery shopping" and be surprised by what actually shows up compared to what you ordered, stay away from them for now. I do hope that they can get these problems solved, because they have amazing deals (up to 90% off on designer clothing and shoes) and used to be very reliable in quality and service, but for now they lost me a customer.

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dgrace
Naples, US
Jul 03, 2012 11:02 am EDT
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I ordered jeans off of their website. When it arrived, it was the wrong size and style. Not at all what I ordered. The only thing correct was the brand name. Ugh! Now I have to return it and hope they refund my money promptly. What a drag!

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K
1:45 pm EDT

6pm.com Deceptive advertising

This company customer service has much to be desired. They posted an item on sale for one very good price. When i went to purchase this item. The price tripled. I sent an email calling them on this posting and was told "we don't price match" it was their own link! Customer service was absolutely no help. I asked to be provided with a corporate phone number and was told "we are not allowed to give out that information" so people be aware that this american based company will not negotiate in good faith with it's customers or potential customers.

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thienle
stanton, US
Nov 22, 2013 11:02 pm EST

This company is the worst of the worst. I don't know if the workers at this company drunk or on drug. I order twice from this website and both times I get wrong order and both times they wanted me to pay for the return shipping and it was their fault.

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blame the parents here
dfd, CA
Nov 22, 2013 11:12 pm EST

It should be on drugs not on drug, see everyone makes mistakes even you. However they should not charge you for shipping for their mistake.

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9:13 pm EDT
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6pm.com False advertising/bait and switch

I cannot believe how hard it is to buy a shoe! 6pm which is part of your company is doing complete false advertising on a google Ad. To top it off all they do when you email is NOT respond? When you call all you get is apologies with no solution and lies? Apparently their system could not receive the domains @yahoo and @aol? What is this a joke? All I want is to buy a shoe as a birthday present. Wasted my time today for 40 minutes just to be told I would be called back in 72 hours?! I need to speak to SOMEONE WHO CARES NOW. The link is below clearly showing the price and the link takes me to the site and the prices changes. Is this bait and switch? Or false advertising? I spoke to Holly and Vin today who were no help at all. Why would you put someone on the phone that cannot make a solution in the first place. I would rather give my money to amazon which is a machine because quite frankly having a live rep doesn't help anyways. I need a call explaining this nonsense.

https://www.google.com/search?q=sam+edelman+josie&ie=UTF-8&oe=UTF-8&hl=en&client=safari

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Boot Queen
Dallas, US
Sep 27, 2013 12:18 pm EDT

BAIT AND SWITCH! I just ordered some Old Gringo Boots online for my birthday.
Paid over $500 which was a huge investment for me.
I called to confirm I was getting the pointed toe, the boot that was in the pic, not the ugly rounded toe that
was shown on their video. They confirmed, the black boots would be the pointed toe.
I have been like a little kid all week waiting for the boots to arrive. I got them late last night, opened the box and
not only were they the wrong boots...the rounded toe and they were scuffed up and part of the heel was missing.
SERIOUSLY...I am devastated. And GUESS WHAT? NO replacement boots exist! SCAM SCAM SCAM!
Not only that, part of the packaging was missing and I have to send boots back and wait 2 weeks to get my money refunded.

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Joelle S
, US
Aug 11, 2013 7:22 pm EDT

I agree. They keep advertising the same pair of pants i want and then it's miraculously sold when i've tried to buy it now- three times. You put in your credit card info before they tell you that. This company is a scam.

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5:14 pm EDT
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6pm.com Broken order cancellation process

I ordered a new pair of shoes from 6PM.com last night at 9:45 PM PST/PDT. On reviewing the order, I realized that I had mistakenly purchased the shoes in size 10.5 UK rather than size 10.5 US. I returned to the site to cancel the order. After thoroughly searching the site, I was not able to find a straightforward mechanism for canceling; instead, the FAQ stated that I should contact their Customer Loyalty Team via the site's Contact link.

I sent them a message detailing my mistake and requesting an order cancellation. The message went through at roughly 10:50 PM. In return, I received an email response providing a ticket number and the following slightly-worrying text:

"Due to some unusually high email volume at this time, our response will take longer than normal, but please rest assured that we're doing everything we can to get to your inquiry as soon as possible in the order that it was received."

The following morning (~10 AM), I called to follow up on my request. I was told that the order had already gone to the warehouse for processing, and that a cancellation was now impossible. Surprised, I pressed for details; the customer service representative instead provided decidedly-vague instructions for returning the package once it arrived. Note that the package was still in their warehouse at this point - they just refused not to ship it.

I took to both Twitter and Facebook and outlined my case again, hoping for a more useful response. I was able to engage with them on Twitter, but was told the same thing: they were not able to stop an order once the warehouse had received it. It occurred to me at this point that this was incredibly strange - were they saying that they were unable to communicate with their own warehouse? Again, I pressed for details. They offered to continue the conversation on Facebook, presumably to keep it private. The last message I received from them read as follows:

"Thanks, [name]! We'll be in touch shortly! :)"

That was well over three hours ago. In the interim, I've received an email stating that the package - which I've now tried to cancel via four different means of communication - has been shipped. I cannot remember the last time I had a more frustrating experience with an online retailer. Perhaps never.

In summary, this business clearly has some serious infrastructural issues. Until they streamline their services to address common issues like these, they should not be trusted.

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10:31 am EST
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6pm.com Order

ordered a pair of shoes from them. . I went and tracked the item on their webiste after it DID NOT showup after 9 days. The item showed that it was cancelled. When I checked with Paypal it showed that the money I paid them was never refunded.
I spoke with customer service and was told it was cancelled because it was unavailable at the warehouse. Here's the problem: (1.) I was NEVER informed they were cancelling the order. (2) I was not refunded (3) when I demanded for a refund, I was told it will take 7 to 30 days! Really? It took them 2 mins to collect money from Paypal, cancelled the order without telling me and now I gotta wait 1 month to get my money back?

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Wondering01
, US
Mar 01, 2013 11:40 am EST

Hesitant to order from 6pm site. I would be leery of the positive reviews here, they are such a contrast from the 1 star reviews. The positive reviews must be from 6pm employees.

How can it be only 1 star reviews and 5 star reviews, no in the middle. Bad sign.

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10:59 am EDT
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6pm.com Customer Service

"Absolutely worse customer service ever! When I called, I felt like I was part of an SNL skit. I realized that it had been quite some time since I ordered my shoes online and queried the order for the tracking information. The best part of this process was that the tracking number was there. Per the UPS site, the shoes could not be delivered due to lack of suite number (which I had provided when I placed the order). I sent an address correction to UPS, and also sent an email to 6pm.com with the same information, advising that they had forgotten to put the suite number on the package and UPS could not deliver it. I received an email that they would refund my money. Since I do not want a refund, I want the shoes, I called customer service. They apologized for "UPS being unable to deliver the package due to the lack of a suite number on the package" they also blamed Paypal (even though my address is correct my Paypal account), and told me that they would be happy to refund my money. All I wanted was for them to stop the package in route. All they have to do is contact UPS and confirm. They chose not to. I spoke with a customer service representative. After she could not stop reading her script and hear me for even one momen, I then (very calmly) asked for a supervisor. He was no different, and I doubt that they even have supervisors. Both contacts, when I asked "So, what you are saying is that you can not arrange for me to receive the the shoes I ordered" skirted the question and quoted their process, the result of which was: I could have the shoes after they are received back at their mysterious warehouse, go through their complex refund process, are posted back into inventory, are placed back online for purchase, and if I happen to be watching online when this happens and am lucky enough to be able to purchase this one and only pair of shoes in this size/style, I can have them. Actually, I do have a suggestion to 6pm.com: fire all of your customer service people. You do not need them. You have trained them to be robots; to interrupt the customer with their script, explaining your poor return process that has nothing to do with the customer and takes no responsibility for the process, and continually repeats this script regardless of what the customer says. You can do this equally poorly with actual robots, or via an automated phone message that just tells callers that 6pm.com takes no responsibility for their product or service once the box leaves your warehouse. I have no faith in 6pm. The only way I'll get my shoes is by the mercy of UPS. Other than that, fingers crossed that I get a refund without having to call the 6pm.com robotrons."

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walts
Kyle, US
Dec 13, 2014 2:15 pm EST

Much like everyone else, my complaint is terrible customer service, no reply to emails, incorrect items sent, and the customer pays to return the incorrect item. How is this terrible company a part of Zappos? I will absolutely never use this web site again, and for that matter I dont want to use Zappos since they purchased the company a while back and are apparently ok with 6pm being absolutely horrible. I hope this review will keep other consumers from makng the same mistake I did and buying from 6pm. Buy at your own risk. Walt

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R
6:51 am EDT

6pm.com I won't order from them again, because they are just too unreliable

I used to order from 6pm.com a lot. Earlier this year they managed to mess up 4 orders in a row. I received the wrong items and wrong sizes. One time someone must have even changed the order, so it looked as if I ordered the wrong size. Since they also stopped e-mailing order confirmations, I didn't have any proof. Customer service takes forever to respond - usually 3 days, and then it looks as if the person responding never even took the time to actually read what I wrote. If you want to call them, you need patience too. One time I was on hold for almost 2 hours, only to be suddenly disconnected when I finally spoke to someone. I hope they will get their act together again, because their prices are amazing. For the time being, I won't order from them again though, because they are just too unreliable.

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2:50 am EST
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6pm.com Thief Company

They sell you product which is out of stock then send you a similar item and expect you dont return it because they will ask you to pay for return shipping. When you dispute a transaction with paypal they will immediately disable your login so that you cannot provide any more proof to paypal and under weird Visa laws you wont get refund until you return the item. So buyer ends up spending time and money to return the item which he/she never bought. Useless company and never do a business with them. Instead spend few bucks more and buy it from genuine website like amazon.com.

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Gibbsale
South Ozone Park, US
Jan 10, 2013 7:59 pm EST

I ordered a pair of Micheal Kors espadrille sandals in the luggage color size 8 and received a pair of Badgly Miscka sandals size 7 1/2.
This was my first, last and only purchase from this company, even after reading all the complaints I did not believe that 6pm would be capable of deceiving its customers by falsely advertising merchandise they did not have in stock. Upon purchasing, according to customer service the Micheal Kors shoe had sold out and their system had not updated, however, when the item I received (Badgly Miscka) was returned their inventory updated to show they had one pair of Micheal Kors available, which lead me to believe they intentionally are deceiving their customers. And to compensate me for their mistake, it is noted on the record or so I am told by the customer service representative, a free upgrade in shipping would be applied to my next order. There will be NO NEXT ORDER!

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1:07 am EST
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6pm.com Ineffiency

If this is zappo's sister, then i would hate to meet his mother.
6pm.com doesn't compliment it's subsidiary, zappo's (Which provides a positive customer experience) .
I am not impressed with the service / efficiency provided by 6pm:

1.) 5 - 7 days to receive a reply by e - mail.
6pm.com pledge. . . Thank you for your email! Please do not reply to this message, as this is an automated response. We are committed to answering your email within 24 - 72 hours. Your ticket number is. . .

Result. . . Thank you for contacting 6pm.com customer service! We are very sorry for the delayed response to your e - mail. We have had an unusually high queue of e - mails that are being answered in the order they were received in.
2.) charged me for a canceled item.
Result. . . It looks like the order was indeed canceled, but the refund was not processed. I apologize for that. I will issue the refund of $45. 95 back to your mastercard straight away. Please allow your credit card company or bank anywhere from 2 - 10 business days to reflect that refund on your account.
3.) no acknowledgment of receipt of merchandise within 72 hours. 6pm.com pledge. . . Once your return is received and inspected by our warehouse staff (Usually within 72 hours of receipt) , we will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. You will be notified by email once your return as been processed. Delivered shepherdsville ky 40165 02 / 22 / 11 today's date: 02 / 27 / 11
4.) credits not reflected on statements efficiently. . . Apply a credit to your credit card or original method of payment within 7 days
.

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Update by thenewcvscustomer
Feb 28, 2011 1:17 am EST

Topic should read: service/ efficiency provided
I was unable to edit my mistake.

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2:41 am EST
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6pm.com Fraud

Buyers beware! 6pm.com sold me products that were not in stock & it has been over a month with no refund. Reps repeatedly lie.

I purchased $181 worth of products from 6pm.com on 11 / 26 / 10. My three products were supposedly shipped 11 / 27 / 10 and i received a tracking#. The tracking# confirmed the package was never mailed, and there was no tracking information. After calling several times the customer service at 6pm assured me repeatedly that my package was in route. Finally on 12 / 20 / 10, 5 days before christmas i had it. I called the post office and they confirmed that the package was never mailed. After calling 6pm the representative told me the usps had not updated their website they were just telling me that. After spending more than 5 hours on the phone with usps and 6pm, and several lies later blaming the usps, 6pm.com finally admitted my package was lost in their warehouse and was never mailed. 6pm.com lost my package in their warehouse and never notified me, or looked into my order when i repeatedly called. They all assured me it would arrive in plenty of time for christmas. After they finally admitted their mistake, they also notified me all of the products i ordered were sold out. They were offering me a "customer courtesy" to allow me get something else from their site, aside form the original 3 items i ordered. Here it was, 5 days before christmas with no package and no apology for the continuos lies and run around. I refused to buy other items from them and wanted a refund. They said it wold take 2 - 10 business days, which i found ridiculous. When the items were purchased they money was taken from my account instantaneously, but i had to wait until after christmas to recover my money. I just called today 12 / 28 again after my bank notified me nothing was pending and 6pm.com never applied my refund. After talking to the same lying representative, she notified me the refund was already processed. I asked her when and she said last week, but it was up to my bank to process it. I let her know what my bank said and then after being placed on hold for 40 minutes, she came back telling me i was refunded. I again asked her when and she said today. I asked her when today because i had called my bank before i called them and she said while i was on hold. Apparently once again, i will not receive a refund for another 2 - 10 business days. Hopefully they will actually refund it this time. This company has lied to me repeatedly and kept my money for over a month.

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Varcsike
, US
Aug 21, 2012 1:00 pm EDT

Most people say, they recieved their order in 3days with confirmation number.But in my case is different.My package came in 7days.Also, i have to request for my shipping confirmation email.I still didnt know how the item i ordered turn out, cuz i only recieved email said it will be arrive at certain date.I can not rest until my order arrive in perfect condition.

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1:34 am EST
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6pm.com Received worn boots

I ordered a pair for Umi boots for my daughter as a Christmas present. I got them today - obviously used with dirty soles and there was a filthy sock in one of them. I called customer service and a guy called Lef explained, that they are a liquidation site so things like this might happen. Helloo? If you are a thrift store, say so. Very unprofessional attitude, I wanted to talk to his supervisor/manager but he became very rude, pretending that he does not understand me and explaining that the manager is busy with administrative tasks.

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BiG Money
BiG Money
, US
Dec 21, 2010 2:55 am EST

Leif Garrett sells used shoes?

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1:04 pm EST
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6pm.com Bad service

The company doesn't offer a phone number (not a good sign) and they seem very slow (so far) at refunding money. I also received the item that was described and shown on the site, but the item described was suppose to be red, but it arrived and showed to be a dull burgundy color at best. I returned the item unopened for a refund which still hasn't shown-up on my bank account after 9 days of "My Account" saying they refunded me. I contacted them by email (no other choice) and received a reply today assuring me my refund was issued "today" (WHAT?). A word from the wise - avoid companies that don't offer phone numbers to contact them - not a good sign.

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lala567
, US
Feb 23, 2017 3:28 pm EST

I bought a pair of "Romika"shoes from 6pm. After the first day, I could feel that they were fake. I could feel the bumps which make up the sole of the shoes. Lesson learned. Better to buy in person from a reputable store.

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keithsherman
, US
Nov 30, 2016 9:45 pm EST
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Nice service and website.

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Wondering01
, US
Mar 01, 2013 11:38 am EST

Hesitant to order from 6pm site. I would be leery of the positive reviews here, they are such a contrast from the 1 star reviews. The positive reviews must be from 6pm employees.

How can it be only 1 star reviews and 5 star reviews, no in the middle. Bad sign.

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kittykrazy
Newark, US
Jan 22, 2014 3:11 am EST

I'll tell ya, after I read the posts about being on hold for 2 hours, I wasn't sure I wanted to read any more reviews on 6pm. Who stays on hold for 2 hours for anybody? You lost the phone connection long before the 2 hour mark and didn't bother to call back after maybe 10 minutes? The number for 6pm is on the first page in the upper left hand corner on their website. Someone posted that Visa had some weird rules that an item had to be returned before a refund was issued. Seriously? As far as items in stock or not, items are returned, this is particularly for the poster who said she expected zero availability when 2 were now there, the amount of time when the return is returned, logged and entered on the computer is easy to bypass. I'm sure 6pm has hundreds and hundreds of people working to process orders and if anyone here has ever worked on a production basis, mistakes are made. It's impossible to be 100% mistake-free in this type of venue. I think it would be a safe bet that the folks actually packaging the products are short-handed on any given day and more than a little bleary-eyed towards the end of their shifts. Another poster says they had ordered some clothing that didn't fit and was annoyed that she had to pay for return shipping? 6pm did send the size that you had ordered, correct? Any mistakes made on my orders was immediately rectified - appearing on the computer while I was still on the phone with them. Those of you complaining of timely refunds - it's your credit card companies that determine when your refund shows up on your statement. Depending on what day of that generally 30-day billing cycle, your refund is going to be on the NEXT statement. Replacement items? I find that a bit difficult to believe without 6pm contacting you to get approval for such if that actually even happens. For a seasoned shopper, you all would know that many a high-ticket item (MSRP) is horrendously overpriced to begin with, that's why you get a stupendous discount. An item is only worth what someone is willing to pay for it, so MSRP can virtually price them at whatever "they" want. Like paying for designer clothes and footwear at double and triple prices for the name. 6pm is the middle man - don't kill the messanger. Not too long ago, I saw a faux leather jacket at Macy's at 15% off. At Target, the identical jacket, same brand, (possibly one of those "defects"?, but I don't THINK Target procurs "defects"), was cheaper than the Macy's at 15% off. As an aside, if I ever were to buy a leather, I want it to be the real deal. With a little extra effort searching online, on several websites, I found genuine leather jackets (lambskin, full grain, etc.), at such great prices I bought 2 of them, priced less than the phonies. Beautiful jackets!

Chill out people. Be afraid to see how you react when something truly important happens. Enjoy the fantastic prices 6pm offers because you won't find these prices anywhere else. 6pm is the first website I go to when I'm looking for shoes.

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Heather8611
Chester, US
Dec 14, 2013 5:25 am EST

The worst customer service Ive ever experienced. Im a seasoned online shopper. I make most of my purchases online year round. I know my sizes & measurements well enough to feel comfortable ordering based on size charts, and I always shop from trusted sites. Given that 6pm is owned by Zappos as affiliated with Amazon, I had no concerns shopping there, and the prices were unbelievable. Too good to be true, it turns out. In my last order I purchased several pairs of pants, 1 pair happened to be a pair of lucky brand jeans marked down to something like $30...which is great. When I received the jeans they were the wrong size. I compared the size on the tags to the receipt, just to make sure it wasnt my error, and they were definitely the wrong size (shipping error). I decided to try the jeans on anyway, and they fit, so I decided not to make a fuss.
Then I began shopping around for a leather jacket for a Christmas/birthday gift, and I found a great deal on a Lucky Jacket that sells for $399 full price. It was marked down to $159 - a steal! The page said there was only one left, so I jumped at it. I secured the jacket and received a confirmation of my order within minutes - I was thrilled. Oddly, after I ordered it I noticed that instead of the quantity going to zero, it showed they had 2 in stock. I didn't think too much of it, I had my jacket. Just two days later I was notified that the item had been shipped - prompt service.
I arrived home tonight to find the box, oddly it doesnt have the name of the company on the label just the shipping address. When I opened the box I was excited to see that it was the leather jacket - or so I thought. It turns out it was a faux leather jacket by some brand Ive never even heard of, that retails for 20% of the price of the jacket I ordered, and to make matters worse there was no receipt! What do I do now?
I was able to get in contact with a rep from zappos, who was very apologetic and informed me that the two companies were technically different, but they contacted a rep from 6pm for me.
The rep emailed me and apologized for the problem, but told me they didnt have the item in stock anymore and that I could either keep the jacket I had received or discard it, and they would credit my account for the cost of the jacket I had ordered. This is ridiculous, youd think the company would at least want to recoup their merchandise for future sale...unless of course they know theyre making out better on the deal by unloading their cheap merchandise under the guise of selling quality brand names. This wouldn't even have been a huge deal if they had realized they didn't actually have the item in stock before they shipped it, but instead they shipped a cheap imitation in its place, I guess they assumed I wouldn't notice. Trust me, you can tell the difference between an item that retails for $400 full price, and one that retails for $80. I have never been so disappointed in a store. I won't be shipping there again.

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Wondering01
, US
Mar 01, 2013 11:42 am EST

Hesitant to order from 6pm site. I would be leery of the positive reviews here, they are such a contrast from the 1 star reviews. The positive reviews must be from 6pm employees.

How can it be only 1 star reviews and 5 star reviews, no in the middle. Bad sign.

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HH III
, US
Jan 13, 2013 5:08 am EST

I received both pair of shoes that I ordered in a timely manner. However, both pair of shoes had obviously been worn. Both pair were scratched with crease lines across the toe. Further both pair of shoes had areas of discoloration. The online picture of the shoes was not representative of the shoes that I received. 6pm did not advertise either of these shoes as irregular or second-hand items. Now 6pm expects me to pay the return postage when neither pair of shoes should have been shipped in the first place. I will not shop at 6pm any more. I understand 6pm is part of Zappos and I will probably not shop at Zappos anymore, either.

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Svetlana Levonisova
Los Angeles, US
Jan 09, 2013 12:09 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have just got an EMPTY BOX from 6pm! The empty box worth of $260! I can't even describe how angry I am!

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RJusay
, PW
Sep 24, 2012 12:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

any updates please message me at rj_triple10@rocketmail.com or call my cell [protected].

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RJusay
, PW
Sep 23, 2012 10:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been using 6pm.com ever since I started online shopping. The service is excellent but only this time I am disappointed with my latest order. One of the items I ordered is missing and Ive been sending emails and messages to cs@6pm.com but unfortunately i didnt receive even a single reply from them. I tried to contact by phone but still I cant connect. Its been 1 month already since I posted my order. I am trying my luck to comment from here hoping somebody from 6pm.com customer service will read and able to track and provide the status.
ORDER#[protected]

Dr. Martens: Manton 2-Eye Desert Boot
SKU# 7992337
Color: Taupe Hi Suede WP
size: Dr. Martens Men's/Unisex Footwear UK 7 (US Men's 8, Women's 9)
width: Unisex Width Medium

6pm.com Customer Reviews Overview

6pm.com is an online retailer specializing in discounted shoes, clothing, and accessories for men, women, and children. The website offers a variety of brands and styles, catering to different tastes and budgets. Customers can browse through a selection of products ranging from casual wear to designer fashion. 6pm.com provides a platform for shoppers to find deals on items that may be out of season or overstocked from other retailers. The site also features daily specials and clearance events. Customer service includes support for order inquiries and returns.

6pm.com In-depth Review

In Summary: 6pm.com offers a user-friendly shopping experience with a wide variety of brands and styles at competitive prices. Their customer service and shipping options are reliable, contributing to a satisfactory user experience. While the site excels in many areas, there is room for improvement in environmental responsibility and accessibility features.

Website Usability and Design: The website is easy to navigate with a clean and modern design. It is visually appealing with well-organized categories and filters. Mobile responsiveness is excellent, providing a seamless shopping experience across various devices.

Product Selection and Variety: 6pm.com boasts an extensive range of brands, offering something for every shopper. Sizes are generally available, though some popular items may run out quickly. The diversity of styles is impressive, catering to a wide array of fashion preferences.

Pricing and Value for Money: Prices on 6pm.com are competitive when compared to other retailers. They offer frequent discounts and sales, though they do not have a price match policy. The value for money is significant, especially during clearance events.

Customer Service: Customer service is responsive and helpful. The return and exchange policies are clear and customer-friendly. User reviews and testimonials on the site provide insight into the quality of products and service.

Shipping and Delivery: Shipping options are varied, with costs that are reasonable. Delivery timeframes are consistent, and products arrive in good quality packaging to prevent damage during transit.

Payment Options: 6pm.com accepts a variety of payment methods, ensuring secure transactions. They do not currently offer financing or payment plans.

User Experience and Satisfaction: The site does not have a customer loyalty program, but it does feature useful tools such as a wishlist and product comparisons. Overall, shoppers report a positive shopping experience.

Reliability and Trustworthiness: 6pm.com is considered reliable with good business accreditation and ratings. They maintain security certificates and are committed to data protection. Business practices appear transparent, fostering trust with consumers.

Environmental and Social Responsibility: Information on sustainability efforts, ethical sourcing, and community involvement is not prominently featured, suggesting an area for potential growth and improvement.

Accessibility: The website does not clearly state ADA compliance or offer multilingual support. However, the site is generally user-friendly, with features that cater to a broad audience.

Promotions and Discounts: 6pm.com provides newsletter sign-up offers, seasonal and clearance sales, and occasionally exclusive deals and coupon codes, adding to the site's value proposition.

Website Performance and Technical Aspects: The site loads quickly and has a reliable uptime. Technical support is available for bug fixes and other issues, ensuring a smooth shopping experience.

Comparison with Similar Retailers: 6pm.com stands out for its extensive product selection and competitive pricing. While it holds a strong market position, it could benefit from unique selling propositions that differentiate it further from competitors.

Future Outlook and Company Growth: There are no specific details available about expansion plans or new features. However, 6pm.com seems to adapt well to industry trends, indicating a positive outlook for future growth.

Conclusion and Overall Rating: 6pm.com is a solid choice for online shoppers looking for variety and value. While there is room for improvement in social responsibility and accessibility, the overall shopping experience is positive. Based on our evaluation criteria, we would give 6pm.com a 4 out of 5-star rating.

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