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Fifth Third Bank / 53.com
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Fifth Third Bank / 53.com Complaints Summary

106 Resolved
293 Unresolved
Our verdict: When using services from Fifth Third Bank / 53.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Fifth Third Bank / 53.com reviews & complaints 400

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Fifth Third Bank / 53.com suspended line of credit

I received a letter in the mail that my open line of credit has beed suspended. I have had this account for over five years and have never missed a payment. The letter read, "During a routine review of your Line of Credit account we noted a significant change in your financial circumstances. As a result, we are suspending further draws from your Line of Credit." That sounds really bad. I got my "free" credit report and found it looked better than ever. (No negatives, good debit to income ratio, etc.) I called the number on the letter and tried to get someone that could tell me ...WHY? They claim they do not have access to that information. I asked to be put in contact with someone who could. The lady kept repeating herself that there was no one I could talk to. How in the world can they change my financial plans without any explanation? I reassured them my credit is fine, my house has not depreciated, not late on any payments. They made a mistake. I can't even prove it to them because they would tell me why. How ever, in 10 business days a should get some papers in the mail to reapply for it. WHAT?!? So they can run my credit report AGAIN! Or maybe convience me to refinance. I am looking into a financial institution that wants to help me and work with me. This bank obviously has gotten too big for thier own good.

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Fifth Third Bank / 53.com they deposit your check into a wrong account!

Never bank with Fifth Third. They have lousy customer service and terrible banking system. Two weeks ago, I made a deposit through the drive through teller. I got my receipt and I was so glad I saved it because I found out few days later my paycheck deposit went into another person's account! The receipt had my checking account number but their system made a HUGE mistake. How can you trust a bank that makes a mistake like that? So they reversed all the overdraft fees $33 x2 because it was their fault.
This time I made a mistake of making an online payment a day earlier than I should have. I do admit. This was my mistake. I decided to call the bank asking them if they would reverse my overdraft fees since they made a mistake with my account two weeks earlier. Their response? Only willing to reverse half of the overdraft fee $16.50.
Overall, I am not satisfied with their service. There are so many other banks out there. Why should I bank with Fifth Third?

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Lawrence S
, US
Dec 25, 2011 10:05 pm EST

File a complaint with the federal reserve if you think they have done something wrong.

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6:17 pm EST
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Fifth Third Bank / 53.com overdraft charges

How can 5/3 charge for pending charges that have not posted to my account? My ending balance was in the positive, but because some pending charges came in and two are charges that are going to be credited to my account due to the other businesses mistake. They over charged me three times because the clerk was new and didn't know what she was doing. Those are still pending but will be credited tonight but 5/3 is going to charge me overdraft charges. Can they legally do this. The other penalties are my fault due to a check my husband forgot to inform me about, but I really feel they should waive the two transactions that are going to be credited to my account. Right? Does anyone have any input on this matter? I am really angry with that bank they are fine until you encounter a problem ... then they act like they could careless about you even if it was an error that was beyond my control. Any information would help.

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Fifth Third Bank / 53.com poor service

Our home mortgage was originally with First Charter. We also had a 2nd mtg. equity line with them. Service and communication was excellent. Then, 5/3 Bank bought First Charter. Around the 3rd month after they because our mortgage company...a member of their collections department left a message on the answering machine at my husband's office, where the secretary was the person who took messages off the machine and anyone standing in the area could hear it! Message -- we hadn't paid our mortgage that month and now we would incur a late charge. Funny thing about that, we had always had the mortgage payment automatically deducted from our account...and it HAD BEEN deducted that month. When I called the person who left the message he informed me that we WERE late even after I explained that the payment was drafted from our account by them. He claimed he was collections and had no way of knowing that a payment had been made. Wow, just wow.
Next up -- our homeowner's insurance and taxes are escrowed and paid by the mortgage company. I got the annual notice that both had been paid, filed it. Three months later I get a letter from 5/3 telling me that I didn't have homeowner's insurance and 5/3 was going to charge me for insurance and my mortgage payment was going up. When I called the guy who sent the letter he insisted they had no record of us having insurance and I needed to provide proof. I told him they had proof and he'd better go find the files. It wasn't my job to give him proof of something they not only had, but had paid for three months earlier!
Next up -- we decided this year to refinance since rates were so low. Our closing was held up a month because 5/3 had recorded our 2nd mortgage with the county twice! Once right after they purchased First Charter and again 6 months later...yep, great bank. When the bank we were doing the refi with let me know this she told me 5/3 said they could not deal with her only the homeowner could request a fix. So, I called the 800 number (and don't even give me space to complain about their automated system). I got a young man (emphasis on young) who said, oh yes, I see it's recorded twice. When I asked him to have it fixed and let my refi bank know, he said "I'm an inbound call center, I can't make calls out". Great customer service. Just Great! and...he promised he'd take care of my problem.
Two weeks go by, I get another call from my refi person, no, the 2nd mortgage double recording has not been fixed. At this point I want to beat someone over the head with my phone. So, I called the local branch and spoke to a nice guy, Wes, who actually got back to me in no time and explained...get this, all my refi person needed to do was fax them a copy of the Title Company's report of the double recording and they'd fix it. Hmmm, the refi person CAN do this? The homeowner isn't the "only" person who can request the fix? Great customer service, yep yep.
It isn't over folks. The closing went thru on the 11th, the funds were wired on the 15th. The day my mtg payment used to be due. Yes, you know where this is going. 5/3 (ok, I gotta say this, the stupidest name for a bank ever, because if they think that they are 1 and 2/3 better than any other bank they got another think coming) ok, back to my sentence, they deducted the mortgage payment EVEN THO the mortgage was paid off.
I called Wes, since he was the man who managed to get something done before, only to learn that "tough @$#! consumer, your money will be mailed in 3 to 5 business days. And WE should have notified the company that does the payment thingy to stop. And I should have pulled this info from where? my @ss? First Charter never told me and 5/3 certainly never did. And guess what, banks can wire transfer money around the world but 5/3 can't put my money back that way. A credit card company can. Wachovia Bank fixed an error for us immediately, put the money right back in my checking.
Sad footnote, the lady helping with my refi...she has a 5/3 mtg and she was so sympathetic because she's had problems with them too! I see a refi in her future.

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Fifth Third Bank / 53.com un ethical practices

I have a small t-shirt business borrowed $20, 000 for down payment with a loan of $126, 000 never late on payments it is automatic out of business account have one payment left on down payment and 10 yrs left on building payment they sent me a letter saying I have defaulted then said they wanted to give me an extension for 1 yr VP came to my business laid a paper down on my desk and said sign right here. I said I am not gonna sign nothing till I have read the paper work. First page big print said by signing this you agree you have defaulted and you have no legal rights in court and anytime Fifth Third deems necessary they can take all my assets and get a judgement against me without any notification. I am not allowed to sell anything for the next year. I knew something was up when they started asking me questions about my other assets WTF is this RUSSIA OR WHAT

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Fifth Third Bank / 53.com deceptive practices/cashing of checks

On Thursday 1/27/11 I sent out a check for my car loan (through a different bank.) I did not check my bank balance on Friday thinking the check wouldn't get down there before Saturday at the earliest, when my paycheck, which is directly deposited, would show up. So on Saturday I went to Walmart to buy some groceries but only got a partial payment. I go to check my account and they had let that check go through. Now I live in Northern Michigan and the address for the bill is in Columbus, OH, some 600 plus miles away. On Friday, 1/28/11 the check somehow managed to get there and be cashed. When I send a birthday card to my family downstate it takes two days to get there first class. How in the hell did it get down there in one day when every other time before that my payment goes through on the following Monday?! I know they did this on purpose to screw me out of money. I had to do an advance and the partial payment is still on my account, even though Walmart voided the transaction and rang up everything over again. This has happened to me before and I lost out on 800 dollars. I even deposited my check and they never bothered to mention I was overdrawn. It took a closer branch to tell me the issue and I had to get a loan from my family to pay for it. This is the last straw. I have a UM credit union account but it's too far away and there are no local branches outside of Ann Arbor, so I will go to Bay Winds credit union instead. This bank should be punished for it's terrible practices and prosecuted to the fullest extent of the law for the crimes against their customers!

Read full review of Fifth Third Bank / 53.com and 1 comment
Update by IchiHime
Feb 02, 2011 2:19 am EST

Thank you Miss J. I have never had this happen before and it was shocking to see it cashed so quickly when usually it takes four days to go through. It was a mistake on my part for misjudging the time it would be cashed. It isn't that it was cashed that I found wrong, it was that it happened so very quickly. Never before had I had an issue like that.

Yes, there are several trolls on this board and they seem to have little else to do than engage in schadenfreude. Must get a higher release of dopamine by belittling people.

Update by IchiHime
Feb 02, 2011 2:04 am EST

Did you come up with that all by yourself, td577? You have a degree in psychology now? It isn't a typical thing to happen, so don't make it out like I do this all the time, because I don't. So I made a mistake, it was corrected. I am well aware if it is a recurring action, that people are arrested for it. But not for a single check. Which is what this was. I have dealt with this company for years, you haven't and you have no clue how this company operates. You simply troll and call people delusional and idiotic. You are in no position to judge me nor do you know me. You've never made any mistakes at all? You've been a perfect angel in all your matters, be they financial or personal? You should have a medal for being such an upright and perfect individual.

Update by IchiHime
Feb 02, 2011 1:28 am EST

Yes, you don't because you love to troll and get off on insulting people. You think you're very clever and witty and there is a whole gaggle of your type on this board. While you are free to post your comments, so am I free to complain. You act like an internet tough guy but you're just a little man hiding behind a keyboard. So everyone who's had a check go through without sufficient funds is a criminal? Boy, you sure showed me by tossing out empty threats? You work for 5/3? You work in the banking industry? You sure are quick to defend businesses. Why don't you show me, oh wise one, the list of charges against anyone who had a check bounce? The courts are just full of those big bad people that made a mistake, right? What is your line of work, hmm? Do you get online to harass people during your lunch break? I can tell you get off on it by all the posts you comment on. The correction was made, I won't be charged jack squat and you know it. You just want to defend one of your little gaggle of friends who enjoy being snide. Get off your high horse and do something constructive with your life rather than trolling boards.

Update by IchiHime
Feb 01, 2011 8:05 pm EST

Yes.. you do have complaints, because you troll the board. You have posted no complaints about any business but you sure do comment a lot about other people. You are fond of the word stupid as well. They are a dirty bank, regardless of my situation. They have deceptive business practices and were taken to court and lost. They have to pay back millions of dollars for the way they would cash checks and allow purchases to go through. You are aware of the class action lawsuit against them? You love to comment on bank complaints more than anything else. Why is that? Do you work for a bank? You seem to love to get a rise out of people and insult them. You're prolific at commenting yet have no complaints about any business. Only personal attacks and comments.

Update by IchiHime
Feb 01, 2011 7:49 pm EST

I have looked at your profile Maggie, and you are a troll on these boards. You love to comment on bank complaints yet have none yourself on any topic. Was I wrong to have sent it out, yes. But they are a dirty bank and have a class action lawsuit for the very practice of shifting around checks so that you will overdraw. The court found it to be so and there was overwhelming evidence to support the finding. Do you bank at 5/3? Work there? I was able to cover the difference for the check. I was frustrated and vented. Right or wrong. It is a complaint board after all.

Update by IchiHime
Feb 01, 2011 7:24 pm EST

I have always sent the check out on Thursday and it has always been cashed on Monday. I did not pay 5/3 but another bank for a car loan. It is far away in another state. First class mail takes two days in my state to get from Northern Michigan to Southern Michigan. Yet in one day, it arrives there and is cashed. Electronically. Yeah, I should have checked my balance, but they are a dirty bank and have sent through larger payments first before the smaller ones. You are aware of the class action suit against them for this? So, unless you've had issues with 5/3 yourself you wouldn't understand.

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Miss_J
San Francisco, US
Feb 02, 2011 2:09 am EST
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IchiHime-- That would be very annoying and I'm sure the bank is guilty. Sometimes we need to pay some things, but the money won't be there for a day or two, that's why writing checks can be helpful; they take a few days to get cashed. As for electronic checks it is different, but if you've been doing this for quite some time and this one time they put it through where you can overdraft then yeah it seems shady. Otherwise maybe you put the check through before a certain time and that's why it went through so quickly?

Don't mind the little trolls/leprechauns or whatever they are on this board. I agree, it's better to get out and do something productive with your time rather than put down others. I thought we were all older than 12 here...guess not! :o

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Fifth Third Bank / 53.com unfair banking practice

Fifth Third Bank is dispicable in their banking practices. About four years ago I moved from the Kalamazoo Michigan area to a small town in NE Georgia. There are no branches for Fifth Third Bank anywhere near this small Georgia town, so I attempted to close my 5/3 bank account in favor of opening a new account at another bank that has branches in this small town. When I attempted to close the account, I learned that I had a debt to 5/3 to the tune of around $2, 200.00. That was a valid debt. Fortunately, I was traveling to St. Louis which has a few 5/3 branches, so I went to a branch and paid them the entire amount to bring all the debt to ZERO and asked them to close the account. Well, apparently, by the time the $2, 200 hit that account, a charge for Overdraft Protection was hit that account, so that brought that account to negative 35.00. I was not aware that this occurred and thought that my 5/3 account was resolved and closed.

Several months later, I got a call from 5/3 indicating that I owed them around $130.00 (because they kept charging that account Overdraft Protection every month from the time I "thought" I had closed the account). Of course, I was upset, but I opted to roll-over and pay the money. Fortunately, I was still traveling to St.Louis and went to the same 5/3 branch and had them pull up the account to get the current amount owed (again, around $130.00), and paid them the money and requested that they close the account again. Well, the same thing happened! Apparently, between the time I physically handed the cashier the money (and again requested they close the account), but before the 130 was applied, another Overdraft Protection fee was applied...and of course, that brought the account to a negative balance. Of course, I was not aware this had occurred until a couple of months later in June 2010, I got a call from 5/3 to say that I owed them more money ($77.00 this time). At this point, I became very upset, but tried to reason with the 5/3 representative by walking them through the sequence of events. My arguments fell upon deaf ears and the representative (as well as others in subsequent phone calls) insisted that I needed to pay the money before the account could be closed. At this point, I just kept telling the representatives that I refuse to pay any more money, they needed to waive the fees and close the account.

Eventually, the calls stopped and I forgot about the whole matter. Well, last week, I got a letter from an attorney out of Colorado called Lukehart & Associates demanding payment of $785.00 (as of the date December 27, 2010) to resolve the 5/3 matter. Incredible! I am not sure how the amount this attorney claims I owe went from 77.00 to 785.00 in just 6-7 months, but that is what this attorney stated in his letter. I responded to his letter with a letter of my own and sent it registered mail and walked through the entire scenario. I also demanded a full accounting of the claims and suggested that he recommend to his client (5/3 Bank), that they drop the matter. Of course, I fully expect the attorney to continue to pursue this matter, I am sure it is going to cost me more money one way or another.

Anyone who has a suggestion of how to fight back against this harrassment, I am certainly open to suggestions.

Read full review of Fifth Third Bank / 53.com and 47 comments
Update by Greg Simon
Jan 20, 2011 3:43 am EST

Thanks Mica1755...you are the only one who has addressed the issue directly. I went to a Fifth Third Bank branch today and they have acknowledged that they have screwed up. The issue has been resolved.

JDH55...you are just a REMF. The rest of you you "commenters", are just idiots who don't know what you are talking about.

Update by Greg Simon
Jan 18, 2011 6:52 am EST

What the hell has happened to the "men" and "women" of our country? For the most part, they have become self-serving neophytes. Thank god there are some who are willing to go into harms way. But those guys and girls who are willing to serve will not be found on this site. They can be found on the battlefields of Afghanistan and Iraq. They are not going to be found here looking for a little help with regard to a small issue with a bank called Fifth Third Bank. No, what we find here, on this site, are piddly little self serving little boys and girls who have nothing to offer real Americans whom have served their country and just looking for a little help with a commercial issue with a bank.

Pathetic.

Update by Greg Simon
Jan 18, 2011 6:29 am EST

I am willing to say who I am...you ###s, are too chicken to even say who you are.

Update by Greg Simon
Jan 18, 2011 6:28 am EST

And by the way, I am OS2 Simon...attached to the USS Truxtun (CGN35). I was part of Operation Eagle Claw which was part of the (admittedly failed attempt) to rescue the Iranian Hostages...but, then again, you were probably not even born then. Many men died on that operation, but we gave it a try. So ### you, at least we tried.

Update by Greg Simon
Jan 18, 2011 6:24 am EST

I have no respect for you young ###s.

Update by Greg Simon
Jan 18, 2011 6:22 am EST

all of you whom have "responded" to my original post can go to hell

Update by Greg Simon
Jan 18, 2011 6:20 am EST

Go play with your Simon game...or the one that teaches you that a cow says, "mooo"...piece of ###

Update by Greg Simon
Jan 18, 2011 6:18 am EST

btw..its called a Combat Infrantry Badge...few of earned it and many of those have died with it. So ### you

Update by Greg Simon
Jan 18, 2011 6:16 am EST

You got nothing...see ya!

Update by Greg Simon
Jan 18, 2011 6:15 am EST

Do you even now what a CIB is?

Update by Greg Simon
Jan 18, 2011 6:12 am EST

What weapons have you fired? What unit have you served with? Where have you been? You think you can intimidate me? You are 13 to 21...you haven't seen ###.

Update by Greg Simon
Jan 18, 2011 6:10 am EST

Wannabe

Update by Greg Simon
Jan 18, 2011 6:10 am EST

give me your name, rank, unit, and dates...I got it all to check you piece of commy ###

Update by Greg Simon
Jan 18, 2011 6:08 am EST

better do it quickly...google is too convenient

Update by Greg Simon
Jan 18, 2011 6:07 am EST

Viet Nam? Name your unit, and dates...

Update by Greg Simon
Jan 18, 2011 6:06 am EST

Now I am off topic...but what the hell, ya'll set the precedence on this site. I thought I was posting on a consumer advocacy group, but that was proved defunct early in this thread. So bring it on MF! Ignorant AH

Update by Greg Simon
Jan 18, 2011 6:02 am EST

49 years old, and have served in the military. Been through tough times, good times, and back to bad times; at least given our current economic issues. I support our troops, and am more then ready to do battle on any front. What say you, you piece of ###? How old are you? Will you support our nation? Will you go into battle? Will you work for our Nation? Or are you just a young punk who thinks he (or she) knows everything and can save the world? Will you work for your family? Will you lay down your life for something greater then yourself? I think not, I think you are just a self-serving piece of ### who thinks the world revolves around you and don't give a damn about the consequences of your actions.

Update by Greg Simon
Jan 18, 2011 5:50 am EST

Board room...that's where grown ups gather to discuss the direction of business. You pathetic ###.

Update by Greg Simon
Jan 18, 2011 5:46 am EST

My god...between Obama and the Democratic controlled Senate...no wonder we are going to hell...not to mention the pathetic generation represented here who have responded to my consumer complaint. God Bless our Nation and I hope to hell that I don't meet these people who have posted responses to my inquiry in the board room.

America...we are ###ed!

Update by Greg Simon
Jan 18, 2011 5:43 am EST

And the cow says, "Moooooooo". What a bunch of losers.

System Administrator, feel free to delete this entire pathetic thread.

Update by Greg Simon
Jan 18, 2011 5:40 am EST

LOL..OK, I get it...this is not a legit consumer advocacy site. Nice pic Big Money...you must be 12 years old. Is that Simon game yours? You must play with it daily. Someday, maybe you can move up a grade or two and get that game that teaches you farm animal sounds. Nice.

Update by Greg Simon
Jan 18, 2011 5:31 am EST

How old are ya'll...13?

Update by Greg Simon
Jan 18, 2011 5:30 am EST

I mean, Brenda...be for real, does "lighten up, grab a beer, and get laid" have anything to do with being charged unfairly with fees on an account with Fifth Third Bank? Is that really a valid comment regarding this thread?

Update by Greg Simon
Jan 18, 2011 5:27 am EST

and by the way, I do have a bank account...several in fact for personal as well as for my business, which I have conducted business well with for several years. If ya'll would just look at the original thread about a COMPLAINT regarding Fifth Third Bank which I have an issue with, and was looking for constructive help with resolving an issue regarding an Unfair Banking Practice, it would be useful. But ya'll have a propensity to go off topic and start attacking other things about me which has nothing to do with the original topic. Pathetic.

Update by Greg Simon
Jan 18, 2011 5:18 am EST

ya'll crack me up...you really do.

Update by Greg Simon
Jan 18, 2011 5:17 am EST

complaintsboard.com...hmmmm...don't you think the website suggests that this is the place to whine? But you guys are talking about "hooking up", and playing "paddycake"? Uh, am I missing something about the point of this site. I mean, isn't Stealth Pilot "whining" about spam mail? What the hell? Just what is the point of this site? I mean, COMPLAINTSboard.com doesnt' mean something? What the hell is up with that?

Update by Greg Simon
Jan 18, 2011 4:59 am EST

I understand this is not a "legal site", and I will get opinions. I would just like the opinions to stay on topic. System Administrator has been advised to review this thread and asked to take appropriate action.

Best Regards
Greg

Update by Greg Simon
Jan 18, 2011 3:49 am EST

My god, I cannot beleive this Brenda...if I wanted a "hookup site", I am sure I would to something like e-harmony, or match.com, or yahoo...not complaintboard.com...jesus christ, is this for real? I'm trying to resolve an issue with a BANK. And by the way, Brenda, YOU are the one that suggested I get laid, not me. I am trying to stop an issue with 5/3 who keeps milking me for money! Is this for real? Good god, I guess I need to direct a system administrator for this site to this thread so that they can revue it for appropriateness. No doubt, I am trying to stay on subject, but it is you guys (at least you Brenda), who are trying to turn this into something else. Uh, didn't you read the orginal post, and my subsequant replies? What the hell, over?

Update by Greg Simon
Jan 18, 2011 3:42 am EST

Prove it JDH55...have them contact me via e-mail and set up a conference call. If they are 5/3 employees I am willing to listen, if not...then they are just anonymous ###s, along with you who have nothing to do but butt into business they have no reason to be in. Otherwise, I want to know who they are so I can include them in my complaint on a legal level. But my guess is that ya'll are just "wannabes" who just are not willing to put your dick on the line. So far, I'm the only one who has put his info on the line to try to RESOLVE the issue. You guys, SP, PSUGUY58, Brenda and you JDH55, are just idiots who have NOTHING BETTER TO DO then get involved in a commercial complaint that has nothing to do with you, unless you are 5/3 employees who can get involved. If you are not, then you are nothing. So contact me me, and help me resolve this issue. Otherwise, you are just taking away any value of this site.

Update by Greg Simon
Jan 18, 2011 3:28 am EST

Christ, apparently, this is the wrong forum...a lawyer is apparently needed. Not this stupid site. Man, you come here looking for advice and I get bullcrap like this.

What a waste.

Update by Greg Simon
Jan 18, 2011 3:25 am EST

And Brenda, by the way, stay out of my sex life. No need to tell me to "get laid". Be professional for crying out loud.

Update by Greg Simon
Jan 18, 2011 3:24 am EST

Can't do that Brenda...but I appreciate what you are trying to do. No, I cannot let it go. Fifth Third Bank is milking me unjustly, so I can't let it go. And with people like Stealth Pilot who make statements like they are about me being a deadbeat, when I am trying to resolve this issue as I have explained in this forum, I can't let it go. The purpose of this forum is to publish a complaint and look for help. Stealth Pilot represented herself as a 5/3 employee and called me a deadbeat. No ma'am, I'm going to fight this all the way. I am not going to "roll-over" any more. I have paid though the nose above and beyond what is expected. We are talking lawsuit now, and I am going to pursue this to the fullest extent.

Thanks for your concern. Now butt out, unless you are a 5/3 representative who is willing to contact me directly to resolve this issue. My e-mail address has been published so if you want to call me, e-mail me your contact number and we'll talk. Otherwise, stay out of it.

Update by Greg Simon
Jan 18, 2011 3:05 am EST

How about you PSUGUY58, you willing to put it on the line as wel?

Update by Greg Simon
Jan 18, 2011 3:03 am EST

I'm willing to lay it on the line...used my real name and my e-mail address. I can be easily tracked. How about you Stealth Pilot of Rosebud, South Dakota...you going to lay it on the line? Are you really a Fifth Third employee? Because if you are not, you put enough statements out here to represent yourself as a 5/3 employee; and if you are not, you put enough out here to put you at risk to be sued by 5/3 for false representation. Come on, lets see what kind of guts you have.

Update by Greg Simon
Jan 18, 2011 2:30 am EST

please send it to greg@gdsimonllc.com

Update by Greg Simon
Jan 18, 2011 2:29 am EST

and I don't want just your first name. I want your whole name and your employee identification. You don't have the balls to do it. LOL

Update by Greg Simon
Jan 18, 2011 2:27 am EST

At least I have the gonads to use my real name. What is your real name Stealth Pilot? Do you have the guts to use your real name while you make these statements?

Update by Greg Simon
Jan 18, 2011 2:21 am EST

By the way, can you back up your statements?

Update by Greg Simon
Jan 18, 2011 2:20 am EST

I figured you work for 5/3... "Racked up another job it seems. That accusation gets so ****ing old" Hhhmmm...not sure what "Racked up another job" means. And the fact that you need to resort to using profanity is exempalary of the caliber of of the type of people who work for 5/3. Thanks, I appreciate the documentation of the type of people who work for Fifth Third. Rest assured, this whole dialog will be used as I make my case against this organization. Keep it up! I love it!

Update by Greg Simon
Jan 18, 2011 12:01 am EST

Just to let you all know...I just received an e-mail from Mr. Mark Lukehart, a military man who has agreed to send this file back to Fifth Third Bank, and he will not pursue this matter further. I thank Mr. Lukehart, and salute his military service.

However, I intend to pursue this matter further directly with Fifth Third Bank as they have caused me much aggravation, in addition to their unfair business practices which has cost me money directly, as well as indirectly through my having to take time to address these issues whic cause me to lose billing hours which affects my income.

Update by Greg Simon
Jan 17, 2011 10:35 pm EST

Do I hear crickets chirping? Nothing back from PSUGUY58 or Stealth Pilot? No golden words of wisdom from these advocates of righteousness? I am begging PSUGUY58 and Stealth Pilot to explain to me why they are so qualified to make the comments they have made regarding my complaint about Fifth Third Bank. Do you two have information that proves me wrong? If so, will you share that with me documentation (i.e., provide ledger entries from Fifth Third Bank) that proves I am wrong regarding my claims?

I posted this account of my issue regarding Fifth Third Bank in an effort to seek guidance for help to resolve the matter; not just to be told, "pay what they say you owe". I have gone down that road, and it has not resolved the issue. I have turned to this forum to look for other avenues to resolution. Like I said, I have paid 2200 which was the total amount I "owed" the first time and asked to close out the account in question at Fifth Third Bank. That did not work. I also paid the additional 130.00 and asked to have the account closed. That did not work. Then Fifth Third Bank told me to pay 77.00 more before they would close the account. Sorry, not going to do it because I did that two times prior. Now they want me to pay 785.00 (as of December 27, 2010...which implies that the amount is continue to rise). Sorry folks, this is a cycle that won't stop...been there a couple of times. Fool me once, shame on you. Fool me twice, shame on me. Now you want to fool me a third and forth time? No way.

Stealth Pilot, and PSUGUY58, you two have not "qualified" your advice. No need to comment further. All others, I welcome your advice.

Update by Greg Simon
Jan 17, 2011 9:23 pm EST

By the way, for any who may be following this thread, I made a comment on Stealth Pilots complaint about Spammers where I commented that it was a "Trivial complaint". I just want it to be known that those two words that I posted were "petty" on my part. For context, see http://www.complaintsboard.com/complaints/spam-advertisements-c384934.html#c868361

Obviously, I really did not know what I was talking about. So I withdrew my comment publically on her thread. One should not make statements such as I did about spamming being a trivial just to retaliate in anger to comments on my thread regarding my issue with Fifth Third Bank.

However, I do have a question for Stealth Pilot regarding her comments on my thread...what makes you such an authority on my issue?

Update by Greg Simon
Jan 17, 2011 8:36 pm EST

Here is a link for info on the Class Action Suit.

http://www.prnewswire.com/news-releases/court-to-notify-current-and-former-fifth-third-bank-customers-about-a-class-action-settlement-involving-overdraft-fees-111000464.html

Update by Greg Simon
Jan 17, 2011 8:26 pm EST

I fail to understand how I am a "deadbeat", when I physically go to a 5/3 Bank Branch, get the amount I "owe" as of that day and pay them the money that very same day (within minutes of getting the amount from the teller) and then ask them to close the account out so no further charges can be applied.

I find it interesting that you are so prepared to defend Fifth Third Bank (unless you are an employee), given that I take time out of my day while I am traveling on business to resolve the matter. I will grant you this point, I should have taken care of the account prior to relocating. I am just saying that I travel every week on business (have been for 10 years), and time is short. Since I do all my banking electronically, as I travel extensively), I simply assumed (and don't give me that assinine line regarding "you know what happens when you assume..."), that it would be easy enough to close a bank account even if I am not in the city where the original account was established.

Be that as it may, I still contend that I have made reasonable attempts to resolve the matter physically at a 5/3 Bank branch in the Saint Louis area to pay what I owe and close the account. Do you really think that I would pay that much money, and spend that much time trying to resolve the matter just to leave the account open...an account that is inconvenient to maintain...and let the charges for Overdraft Protection (not Overdraft fees...Overdraft Protection) continue to be levied on my account? Face it, Fifth Third Bank is wrong on this matter.

One more point should be made, you should be aware that there is a class action suit filed in US District Court (Portland Oregon) regarding Improper Overdraft Fees from the period of sometime beginning in 2004 until July of 2010. I received a notice from the US District Court indicating that Fifth Third Bank has identified me as being one of the complaintants that fall under this class action suit. So, you can take that any way you want; but I feel that lends credence to my contention that Fifth Third Bank is in the wrong. This is one of the points I made to Lukehart & Associates, PC in my response.

Update by Greg Simon
Jan 17, 2011 8:04 pm EST

Well, all I can say is "good for you". Let me ask you a question, do you require supplemental oxygen while you are on your pedastal?

Update by Greg Simon
Jan 17, 2011 7:37 pm EST

First of all Stealth Pilot, I was not using the account. I was trying to close the account; but 5/3 kept putting new charges on (Overdraft "Protection"), and not closing the account. The first debt of 2, 200 WAS VALID (as far as I could tell), and I paid it that day and asked for the account to be closed. But then they continued to charge the account (more Overdraft "Protection" fees). So it was not like I was going out and making purchases against that account. As I said, the additional charges that Fifth Third kept putting on this account (another 130.00), I went ahead and paid that too, and asked to close the account. But they kept charging this account and not closing it.

Secondly, PSUGUY58, my first point to Stealth Pilot applies. So I have been paying my debts and the scenario is a complaint, not an excuse. However, you are saying to go ahead and pay the 795.00; but it is actually 785. Let's walk through this. 1. I paid the 2200 2. I "rolled over" and paid the extra 130.00 3. Each time I asked to have the account closed after I paid 5/3 what they were asking for. 4. What is to prevent this from continuing even if I pay the 785?

You guys are ###s. If you, and Stealth Pilot had actually read my comments closely, you would understand that I have paid my debts and am not making excuses and you will also understand that I have made reasonable attempts to resolve the matter.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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Clory
Pecatonica, US
Aug 19, 2010 3:18 pm EDT

Does anyone know of a class action suit against Fifth Third? Or should we start one? I would be in!

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Benjoh
Waynesboro, US
Mar 13, 2012 12:18 pm EDT
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It is illegal for the bank to not closed to the account to start with. You should first write the bank's president about the situation. Then also write Missouri's Attorney General's Office, Department of Banks and Finances. Explain what you said here and ask for an investigastion as to why this account was not closed to start with. I can almost guarantee that if you tell them that you want your money back from all the overdraft fees and you are going to sue, they will clear this up right away. Buit also as a safety measure write the Attorney General's Office in that state.

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Kenneth05
Chicago, US
Jul 07, 2011 6:05 pm EDT

Fifth Third Bank has been sued in a class action lawsuit for overdraft fees. You should contact the class action counsel to discuss your remedies.

Kenneth, Chicago Lawyer

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Benjoh
Waynesboro, US
Apr 20, 2011 1:37 pm EDT
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To all those who would like to know. Take the overdraft charge off your debit card. This will keep you from spending out of checking for money you can't spare. Also a great tip is to not show about $100 to 250 in your checking monthly. The money will be in the bank, but not in your checkbook balance. This way you don't over spend.

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Cat1031
Orlando, US
Apr 19, 2011 1:15 am EDT
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CALL AGAIN AND TALK TO A DIFF PERSON. YAY CAPS LOCKS!

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Cat1031
Orlando, US
Apr 18, 2011 1:27 am EDT
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Your complaint is completely valid. It is ridiculous they are expecting you to pay this when you have repeatedly made efforts to pay and close the account.

After seeing your rants on the comment board, though, you probably did not handle the situation with the bank very well. I would suggest talking to someone in a calm manner and I almost guarantee you will get good results. I had to have multiple phone calls with different representatives but got multiple late fees taken off my account...when they were kind of my fault. If you aren't likable no one is going to help you

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Benjoh
Waynesboro, US
Apr 14, 2011 5:03 am EDT
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You were right to asked for a full account of the claims. However, I never heard of the bank you mention and I live in the South. I claim that you are now considered the Dummy of the Year, by not settling all debts before you moved to a small town in GA with the bank. I would have closed and took my money in a cashiers check and deposited myself in a new bank.

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thisisaustin4
washington dc, US
Apr 13, 2011 5:38 pm EDT

No way, no how, uhh-uhh. This is NOT the real SP.
Someone has sabotaged that user name...

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Stealth-Pil0t
Rosebud, US
Apr 13, 2011 5:28 pm EDT

Listen up everyone,
I am sorry for the BS that I've been dealin around here.
That is all.
I am not too proud to apologize.
I don't consider myself God on every subject brought up.
My opinions are my opinions but I took it way too far.
For this, I am sorry.
Let's move on.

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Stealth-Pil0t
Rosebud, US
Apr 13, 2011 5:04 pm EDT

Mellen, we need to talk.

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Fifth Third Bank / 53.com overdraft fees

Fifth bank charge me 788.81 in overdrafted fees on my checking account. I live in Michigan and have no job! Layedoff at this time! My tax dollars bailed this same very bank out of debt! What is that? Tax Payer screwed once again, I mean really AMERICANS this should be illgeal! Call the bank not helpful, had a smartass adduidide, I swear I could almost here the first women I talked to laughing! So, I than called a different breach thinking I know they will HELP me for sure, I've been a Fifth Third comser for atleast 10 years. NO, I was wrong...There conumers DO NOT matter! I AM VERY UPSET, NO MONEY, NO JOB, and I AM A AMERICAN!

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J. Young
Chicago, US
Oct 30, 2009 5:51 pm EDT

Fifth Third Bank took advantage of an .89 overdraft on my checking account and racked up the fees which amounted to $129 before I could make a deposit. They would only reverse two charges and refused to reverse all of the charges. I made over 10 calls to several branches, and the toll free number, but to no avail. Even the supervisors were nasty and could not seem to make an executivev decision or what I pleaded for, a human decision.

They clearly set up their system to make money if an overdraft occurs. I was told that they granted my acount a courtesy since I have two business accounts which allowed for a transaction of $1.37 to proceed even without funds in the account. As a result, the account was overdrawn one dayfor .89. I made a deposite the next day for $30, but my son withdrew $20 before the $30 posted. As a result, the $25 overdraft fee kicked in and account returned to negative. Not realizing that the fee kicked in, another $8.25 purchase was made which continued the overdraft fees. Of course, after trying to get the fees reversed for two days, the fees kept increasing. I could not make a despost until several days later and of course, the final figure was $129. Amazing. Absolutely no human element kicked in while talking to at least 10 phone calls. Horrible expereince.

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Shante
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May 12, 2008 4:44 pm EDT

DO not bank with them, they will charge you 33 dollars for overdraft fess as many times as they want if your account goes over.

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Ms Puto
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Nov 26, 2008 9:41 pm EST

I have a joint account for my handicapped daughter and as with everyone these days money is tight, so I look-up on the internet everday concerning the account. I called the bank one day and was told a check had gone through and that I was in good standing, so I wrote a check for a bill. Well apparently that night they sent an overdraft fee of $33.00 which put us in the hole, So I called and they took off the overdraft fee. Only to have it show up the next day. I called and raised cain this time and they said with my great past of banking with them for 12 years they would wave it again. Guess what the next day OVERDRAFT FEE, so I went in and talked to a supervisor she took off the third $33.00 mistake, well tomorrow will be day 4- what do you want to bet! WHEN my checks go through the first of the month (I have direct deposit) I am moving on from 5th3rd and their greedy hands!

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notus300
Toledo, US
Dec 04, 2009 7:09 pm EST

We have had a account with fifth third for 3yrs. Friends and family who have been there for years. Just recently my husband went and deposted his payroll check on a Friday. Money he worked very hard for. At the time of the deposit they made his check available to us. We paid some bills, got gas in the car and groceries. Monday we checked our account online and it was over drawn because after they made it available to us they decided to put a hold on the check. They charged us a $37 overdraft fee for all the transactions made. A $8 fee for everyday it is overdrawn. His last paycheck was not enough to get us out of the hole. THEY WILL NOT REWRITE THE FEES! Even though they admitted it was their fault. Every time we would call it was like they had a different statement they were looking at, then us. We have now gone to a credit union. I suggest that other people do the same. The only way we are going to win this is if they are shut down. They are crooks and thieves with no morals. They have no business stealing for honest hard working people.

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jimbo74
Tigard, US
Mar 16, 2010 10:59 am EDT

I'll be cancelling everything I have with this rotten bank. I had two small checks go into overdraft of about $250. They hid behind 'there is a cost for us to make the account good' to charge me $114 of fees on my $250. Thanks, Congress, for reining in bank abuses.

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David Frazier
Medina, US
May 10, 2010 2:19 pm EDT

I have been banking with fifth third for 8 years now and I was part of the constrruction company that built the bank that I use. I am laid off presently and was overjoyed when I got my fed tax return and state return. On the day that I deposited my checks, I had a balance of 209. dollars. I made deposits of 5102.00 and 249.00. I had the bank give me 200. of the 5102 deposit. So the final deposit was 4902.13 and 249.00. To cover my butt, I also took 200. advance from my unemployment direct deposit and applied it to the account. I had withdrawals/debit from my account for 396.06 and pending charges of 48.38. What happened is that FIFTH THIRD says that since I took 200 dollars from my deposit, that none of the funds of federal and state checks deposited to the account were able to be applied and my account was only 409.00. The 209. that origionally there as a starting balnce and the 200 I took an advance on (which cost me 20$ to do that) . FIFTH THIRD takes all the debits/payouts and pays them out biggest to smallest. That gives them the abilit to slam us with overdraft fees for as many small transactions as possible. I got hit with a 33. dollar fee for a 5.76 meal from Taco Bell. I used my card at a Giant Eagle for 3.18 and got SLAMMED with a 33 dollar fee. I see it two ways here, I guess even goverment tax return checks arent a certain thing to FIFTH THIRD and waits for funds, and if FIFTH THIRD tallied up the payouts/debits from my account in the timeline that purchaces were made, the overdrafts would have been a total of 66 dollars. Instead they organize them biggest to smallest that day so they can make their money. In all, I got hit with 165 dollars in overdraft fees. I called the [protected] and spoke with two differant people, one was a regular cust serv rep and she stated there was nothing she could do, so I asked to speak with a supervisor, Now mind you, I am not screaming or being an as**ole to either one of these people becasue I realize they are just puppets for FIFTH THIRD and its not their fault that their company does this. When I spoke to the supervisor, I got the same anwser, nothing that they could do since there had been a recent overdraft that was corrected a couple months ago where it was a situation like this. So if FIFTH THIRD makes a correction or reveses fees for something, no matter the reason, they will not help again. I ended the call by asking the supervisor if what she was saying is that "are you saying that Im Fu***d?" and she said lets keep this to a professional level. I restated the question by asking" are you saying that its ok for FIFTH THIRD to beat me down like this?" Her reply was that she hated thinking I was feeling that way. I had a hard time believing that when shes happy there with a job telling people why they lost their money. How else should a a laid off construction worker feel when half of his unemployment check is taken away by the bank he actually built? I feel disgusted, even knowing that FIFTH THIRD received 3.4 billion dollars from the Federal Bailout back in Jan. of 2009. I positive they made sure the funds were imedialty available when they got that Federal check.

Thanks to who share my opinion
David Frazier

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BankOfHell
Raleigh, US
Jun 09, 2011 1:40 pm EDT

Under the new debit card useage law, overdraft fees are not permitted on debit card purchases unless the customer decides to opt into the banks' overdraft protection service. Well, I had declined it. In that case, the $2.31 purchase I made should have been declined. Because the purchase was for gasoline (I was filling a gas can), the gas station pegged a $75 debit upon turning on the pump. So when I got my statement, I discovered $25 overdraft fee plus $8 a day account overdrawn fee totalling over $200! For a $2.31 transaction. Does anybody else--besides the bank--think this is fair? I didn't think so and attempted to reason with the bank--to no avail. I'm not paying it. They call and harrass me everyday. But I'm only agreeing to paying the $2.31. I feel I should owe nothing else and I'll be darned if I pay them their $200 fee.

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DanaF
Sandusky, US
Nov 30, 2012 11:45 pm EST

They had a class action lawsuit about their overdraft fees and taking the largest amount out so that they could charge for all the smaller transactions and make more money and to my disbelief they are doing it again. I had 5 transactions go through on 11/23 and 4 should have been paid but by them taking the biggest amount out first they charged me 4 overdraft fees of 37.00 dollars each when there should have been one of 37.00 instead they charged 111.00. What is going on this should have stopped them but evidentally they think they're above the law. I would like to know who to contact to stop them from doing this.

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Geostar
Ruskin, US
Apr 10, 2013 7:34 am EDT
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I have had a bad experience with 5/3 with excessive fees, Charging overdraft fees on multiple small debit amounts instead of one charge on a check for a larger amount that hit the account before some of the debit transactions hit the account. This has happened many times in the past 2 years. The manager at the bank claims that the bank charges each transaction as they come in. That is not true because some of the debit transactions were made late in the evening. I have gotten upset with the bank and threaten to close my account down, instead they ended up closing my account down for telling the manager that he was incompetent and had poor customer service skills in front of 3 customers.
I was frustrated and stressed and filled with anguish. I am 62 years old and I felt like I have been taken advantage of. They should be punished.

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Kenneth05
Chicago, US
Jan 22, 2011 6:44 am EST

Fifth Third Bank has been sued in a class action in Illinois. The website is www.overdraftsettlement.com. The case number is 1:09-cv-06655, which is pending in the Northern District Court of Illinois.

If you object to the settlement, you should file your objection in court.

Fifth Third Overdraft Settlement
P.O. Box 3266
Portland, OR [protected]
[protected]

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Fifth Third Bank / 53.com fifth third is unethical!!

Do not bank at Fifth Third! I opened a CD and the banker told me I had to open a checking account with it so I did. I said I did not want a bank account there and specifically asked if I would be charged fees if I did not use the account. He told me no. I even told him not to issue me checks on this account as I would not be using it. It was clear to him that I was not using this account. He said that was fine. Well- suddenly I received a statement in the mail indicating I have been getting charged "dorman account" fees for the last 6 months. Yes- the last six months and this is the first they're telling me about it...after 6 months. I spoke to the branch manager at the Woodridge, IL branch. He told me that he cannot credit back the fees as "this money is not kept by the bank- it it paid to the government". He also told me that I have been getting notices in the mail each month from the bank telling me that they have been charging me this fee each month. I did some research and found out that this branch manager is either an outright liar or he doesn't have the slightest clue what he is doing- I think it's a combination of both. The fees they were hitting me with are collected by the bank and kept by the bank. (I believe if the account is dormant for a year or so the government collects some of that money but he SHOULD know the rules and NOT LIE). Also- the bank DOES NOT send out monthly notifications stating they are hitting me with a "dormant account fee" each month. No such notifications are sent out by the bank at all. So again- either he has no idea what he is talking about or he is a liar. Fifth Third clearly dropped the ball from the getgo when the banker told me there would be no fees and refuses to take any responsibility for what their employees including the branch manager say or do. The icing on the cake was the branch managers complete ignorance and failure to take any responsibility and lies he told me. Ridiculous. Really ridiculous and unethical to say the least.

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Brenda Wade
Dayton, US
Oct 29, 2012 3:03 pm EDT
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I had a bank statement notification of a overdraft of $8.69. I was charged $12.00 to transfer money to cover the overdraft. I had over $1, 000.00 in my savings, However, the $ 50.00 was placed on my Fifth Third Master card, which I had not agreed to. I have only had the MC through Fith third maybe all of 4 months.( originally overdraft fees came from my savings account. ). But no one from the bank could tell me which employee set it up this way. So not only do I get a transfer fee charge of $12.00, I get charged with interest on my MC on a $50.00! And in the morning @ 4am, My company deposted around $2, 000.00 into my checking account. So the $50.00 transfer and $12.00 collection occurred after my deposit, so the money was there, but the two transactions occurred anyway!
It all seems very unethical, unfair, and very upsetting. When I called the local branch and then the complaint line, No one really cared. I find this all to be extremely frustrating, sad, and "unethical"! I have been a loyal customer to Fifth Third for years and am very surprised at their lack of concern for the " doing the right thing."

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Fifth Third Bank / 53.com fees, incompotence, decptive practices

I became a customer of 5/3 bank afer they purchased Old Kent Bank back in 2017 or 2017. I must say the only reason I bank there is becuase it is a hassle to change banks. Service when visiting a branch is always slow, has they are understaffed, and staffed by people who are very slow in performing their duties. I undertsand that the inept need jobs too, and an inept bank is as good of place as any.

5/3 bank has failed every time I have required them to do much of anything, from ordering checks to clearing deposits, to processing online requests 5/3 bank is slow and inept. They love to charge fees (I understand when you are an inept bank, run by inept bankers, and make alot of bad loans and lose a lot of money, you need to get make the money back, but is feeing the average to death the only way? Weill I guess inept is as inept does.

The best way to describe dealing with 5/3 bank goes like this: You must protect yourself and your money from this place if you choose to bank here. A bank makes money off its customers, so always expect 5/3 bank to act on behalf of 5/3 bank and not you. This bank survives by seperating you from your money, and will look to do so whenever it can legally or illgeally.

Remember it is YOUR money and YOU are granting them the honor of holding your money, they are there to serve you, and if they don't, you have choices and can move your money elsewhere.

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wygs
Ada, US
Jul 10, 2012 6:48 pm EDT

A $0.50 bank card overdraft fee developed because they double charged for use of a "foreign atm." While out of town and out of touch, it became $90 in 2 months and $190 in 4 months. That's an annual rate of 152000%. When asked if there's any way to settle this in a meaningful manner, the answer is, "No! Pay up!"

These are predatory practices. There should be laws . . . !

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ds47978
, US
Oct 25, 2010 10:55 pm EDT

Fifth/Third Bank is the worst bank I have ever dealt with. They sure do steal your money. I went through my last 2 months statements and found several errors, including a overdraft charge just thrown in for good measure. No transaction even took place but there's a $37.00 overdraft. Debits that were supposed to be one transaction taken out 2-5 times. Would you believe neither party want to reimburse the fees that I was so blatantly charged for an obvious error. Run from 5/3.

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Ed Benner
Toledo, US
Nov 21, 2013 11:57 pm EST
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So sad they bought First National Bank, I banked there for years First national was a very good Bank, Shortly after 5/3rd purchased First National things went South 5/3 too big and very disfunctional

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michelle kauffman
Mingo Junction, US
Jan 01, 2011 2:49 pm EST
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I also have a complaint with 5/3 bank I just recently wrote a check out for my niece to cash at my 5/3 bank . They charged her $8.00 to cash that check b/c she didn't bank there. Hmmmm. i wonder why !
That is my Money, I earned it and its mine to spend .it is NOT however for 5/3 to steal from me. and yes it stealing without my permission. I'am debating to file a police report. I could of went throught the ATM and gave her cash and wouldn't have gotten charged and when i write checks out for bills they don't charge me for that. I also my self can go to any bank and cash checks and I do not get charged !
I want my money back!

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Alex Peele
Olathe, US
Oct 27, 2010 2:35 am EDT
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Fifth Third Bank is stealing from us. We had a car loan from a GM dealer and 5 3 would not let us pay it off. They refused to give us the account number so that we could pay it off. Before the first payment was due, we paid over 95% of the loan amount. this was the amount they told us was due. They next harassed us on Saturday, threatening us that we were in default. We finally overpaid the loan.
We also had an extended warranty which we immediately cancelled three days after getting the loan giving us a total refund. This was part of the loan we had with 5 3 bank. They were to refund this warranty cost in full. We never received the refund check. After many calls to 5 3 bank in which they said a check was sent, they told us another check was being sent. We received a check dated the day after that last call. We deposited it in our local bank. Two weeks later, 5 3 bank stopped payment on the check effectively stealing money out of our account. Not only that, our bank charged us a fee for this. We have been calling 5 3 bank for a week and they keep giving is the run around. This is common theft. They have no intention of giving us our money back. They will not let us talk to anyone but a telephone screener.
My advice is to run as fast as you can from Fifth Third Bank. If not, you will regret it.
Alex Peele, Olathe, K S

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Fifth Third Bank / 53.com outrageous overdraft fees

Starting 11/8/10 when my employer failed to direct deposit my pay check, I had to take a live check to the bank ASAP to cover my bills. My rent had not come out yet, but amazing enough, the day after I deposited the check, the account was already in the negative collecting fees galore! Between the dates of 11/9/10 until 11/17/10, Fifth Third had taken over $1100 in fees. Of course, when I went in the bank, after I had borrowed money out of my future check to get it out of the negative, the man in the bank stated that he was "just a Peon" and the bank manager was on vacation. He also told me "matter of factly" that I would be incurring another $200 in fees at midnight. He couldn't do anything! Yea Right! He never showed me a list of what all charges were individually, just a statement of lumped together fees that made no sense. The manager was "supposed" to call me when she got back from the vacation I probably paid for. That didn't happen either. Well, I won't be having Christmas thanks to Fifth Third Bank. They are nothing more than thieves!

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Fifth Third Bank / 53.com savings account and rude manager

Kimberly the manager was very rude when trying to explain a problem I had and not willing to take further steps to help me in the problem I currently have with 5/3 bank. I have been with5/3 bank over 10 years. I recently found out that I have been charged $5 a month in my savings account. I had no idea that a $5 charge was given for a savings account that was less than a $200 balance. I was recently told that there is a higher interest savings account that does not give a charge at all. I do not understand why this was never offered when I have been a good customer for so long. I would like all the money returned to me that was taken out for a so called "maintenance" fee. I was not aware of this charge and do not agree with these charges. I can be reached at [protected]. My name is Greg Phipps. Thank you for your time.

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Fifth Third Bank / 53.com incompetent and unhelpful

I took out a loan with 5/3 and had nothing but problems with them hounding me for additional information during the first few weeks. The whole thing made me want to go somewhere else and get a loan to payoff that loan. However, there is a prepayment penalty until 6 months before payoff.

I always made my payment early or on the due date. When I finally got to the 6 month mark, I called and got a payoff then went directly to the bank to payoff the loan. I asked the teller if there was any per diem, she told me no. She took the money and gave me a receipt.

Then, instead of getting the release of lein, I got a late notice in the mail. I called the customer service department. After going through the telephone maze and pushing what seemed like a thousand buttons, I finally got a live person. He was nice enough but could not understand why there was a late charge assessed when it showed that a large payment had been received. He then transferred me to his supervisor Charles who was rude and condesending. He said the teller was incompetent and did not do her job right. He refused to resolve the issue and send my release of lein stating I owed more money. He refused to let me talk to his supervisor and kept telling me "this is how it is going to be". I was absolutely livid by the time I hung up on him.

I called back, went through the telephone maze again trying to contact the senior vice president's office that signed the late notice I received. They refused to put my call through or give me his office number. I left a message but don't hold out much hope of ever hearing from him - especially after reading all the internet complaints today.

I will NEVER do business with this bank again. All I want is a relase of lein.

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A. Thomas E.
Houston, US
Jul 11, 2012 4:24 am EDT

5 3 is extremely poor at answering questions about accounts and loans and other financial matters, either phone, mail or email. I'm regretting doing business with this 5 3 Bank.

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Alex Peele
Olathe, US
Oct 27, 2010 2:34 am EDT
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Fifth Third Bank is stealing from us. We had a car loan from a GM dealer and 5 3 would not let us pay it off. They refused to give us the account number so that we could pay it off. Before the first payment was due, we paid over 95% of the loan amount. this was the amount they told us was due. They next harassed us on Saturday, threatening us that we were in default. We finally overpaid the loan.
We also had an extended warranty which we immediately cancelled three days after getting the loan giving us a total refund. This was part of the loan we had with 5 3 bank. They were to refund this warranty cost in full. We never received the refund check. After many calls to 5 3 bank in which they said a check was sent, they told us another check was being sent. We received a check dated the day after that last call. We deposited it in our local bank. Two weeks later, 5 3 bank stopped payment on the check effectively stealing money out of our account. Not only that, our bank charged us a fee for this. We have been calling 5 3 bank for a week and they keep giving is the run around. This is common theft. They have no intention of giving us our money back. They will not let us talk to anyone but a telephone screener.
My advice is to run as fast as you can from Fifth Third Bank. If not, you will regret it.
Alex Peele, Olathe, K S

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Fifth Third Bank / 53.com bank errors

My son a student at Indiana State University went to McDonalds and used his card... it was declined. Puzzled, he checked his online account to find that $1000.00 was removed from his account. He called me in dispair. We assumed that he had an idenity theft issue. We were wrong. It seems that a bank teller in another state withdrew the funds and entered the wrong account (using my son's instead.) The bank removed the funds and after 2 days returned my son's missing money. He used his account 2 days. On the 3rd day his account was frozen again. It was the weekend. My son could not use his card for meals AND it seems he came down with a bad case of Poison Oak and could not pay to go to the clinic. His account was available after a wait of 5 days.
My question... we are fined from banks for our errors. Is there compensation for errors that are the bank's fault? Waiting for justice. Sharon Stewart Fort Wayne, Indiana

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lani00
usa, US
Sep 17, 2010 9:19 pm EDT
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welcome come to our jersey website: http://www.b2cjersey.us

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Fifth Third Bank / 53.com credit card application security

I received a credit card application that offered a 0% APR on balance transfers and mailed it to 5th/3rd in the enclosed postage paid envelope on August 20, 2010. Having not heard anything from 5th/3rd, I became increasingly concerned, considering it has my social security number as well as other personal information and today is September 14, 2010.

I called today only to be treated as though I had done something wrong. The customer service person told me if the offer period expired, the application would be shredded and I would not receive any notification. I then told her I was extremely worried about my personal information being in the wrong hands and she told me, "You should have applied online if you are concerned".

I then explained that the website was down on the night before it was mailed (as it still is www.apply53.com) and I was of the impression that a postage paid preprinted envelope would make it to its destination.

She responded with "You should have called, we are open until 8PM Eastern Time". There was absolutely no concern as to the security of my personal information, contrary to what the website states. Furthermore, when I asked her advice as to what I should do next, I was told I could call back everyday until it comes in.

In twenty-five days I would think an envelope could make it to Australia and back. I am thoroughly displeased with 5th/3rd, will NEVER do business with them, and will ALWAYS recommend another financial institution over 5th/3rd.

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KathleneBasinger
, US
Jul 20, 2016 8:31 pm EDT

Hi kristelraniel. my colleague acquired a blank a form example with this link http://goo.gl/Eb2BEy

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kristelraniel
, US
Jul 13, 2016 10:57 pm EDT
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Hey post ! I Appreciate the points - Does anyone know if my assistant would be able to get access to a sample a form copy to fill out ?

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Gloria Chan
, US
Feb 02, 2016 9:21 pm EST

I received one of these soliciting mail allegedly from Fifth Third Bank. The website still not available. I googled the phone number and there was one complaint saying it's a p site. Can't believe they are still doing it after 5 years ! Very dodgy indeed. I took the time to write to Fifth Third Bank from their official website to let them know about this possible scam but they said there's some technical problem and my message did not go through. Don't trust this bank. Beware.

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FrustratedAlso
, US
Jun 04, 2011 12:46 am EDT

I also was not able to apply online. Their website "was not available" on t he same day I received the offer.

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Fifth Third Bank / 53.com rude amoung other yhings

I, v had trouble with several of the young tellers in Fifth third Bank . For one they are RUDE insensitive at times just plain incompetent. I had a female teller blurt out how much I had in my account Loudly .Thats private then if thats not enough I, m Missing Money from my savings .This is being investigated. But I called a friend of mine and he said its probably an inside job .Its happened to him as well. You can, t trust these people. They lie and steal and think because your old your stupid. I, m Furious.

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Fifth Third Bank / 53.com home loan

I am a first time home buyer. Since I "did" all my banking at 5/3 I thought why not get a home loan through them..what a nitemare! Promised me the world and couldn't deliver. The agent that was helping me was completely incompitent. Never got back to me when he said he would. Ran me around for a month in a half with NO answers. The interest rate and "deal" he was getting me never even existed. Needless to say I pulled ALL my money out of my savings and checking and closed both accounts without hesitation. I will NEVER step foot in this rancid bank again. Also, I have told everyone I know this story so they won't ever bank here either!

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Fifth Third Bank / 53.com car loan fees

I took out a car loan 2 years ago knowing I would pay it off early so when I did I was charged $150 prepayment penalty - I never sign for loans if there is a prepayment penalty and the dealer said there was not a prepayment penalty I called the bank and was refused to be able to talk to anyone in management as the customer service rep said that was not possible. As a customer of the bank I should be allowed to talk to the president of the company! They kept apologizing like I was stupid! Take your money elsewhere.

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Lavada M. Hill
Natchez, US
Oct 27, 2014 11:55 am EDT
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I purchased a vehicle from a dealership in Natchez Mississippi, financed through 53Bank . I tried to pay the loan off a year early. Because I could not see any of my information online, how the interest racked up next to principle each month, I made the biggest mistake in my car buying history. When trying to pay off the loan I was told my loan was simple interest. So, on simple interest the amounts are so high the first two years on the front end of the loan that paying it off a year early does you no good. My interest is now $15 a month. So, at this point I only save $180.00 on my interest. Buyers beware, don't use simple interest on cars. I'm pretty sure most are financing the same. You wont save money on Bank Loans. So, when I asked how much the pay off was, they basically charged me for the months due and a pay off amount with no credit for early payoff, not even the $180.

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Alex Peele
Olathe, US
Oct 27, 2010 2:36 am EDT
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Fifth Third Bank is stealing from us. We had a car loan from a GM dealer and 5 3 would not let us pay it off. They refused to give us the account number so that we could pay it off. Before the first payment was due, we paid over 95% of the loan amount. this was the amount they told us was due. They next harassed us on Saturday, threatening us that we were in default. We finally overpaid the loan.
We also had an extended warranty which we immediately cancelled three days after getting the loan giving us a total refund. This was part of the loan we had with 5 3 bank. They were to refund this warranty cost in full. We never received the refund check. After many calls to 5 3 bank in which they said a check was sent, they told us another check was being sent. We received a check dated the day after that last call. We deposited it in our local bank. Two weeks later, 5 3 bank stopped payment on the check effectively stealing money out of our account. Not only that, our bank charged us a fee for this. We have been calling 5 3 bank for a week and they keep giving is the run around. This is common theft. They have no intention of giving us our money back. They will not let us talk to anyone but a telephone screener.
My advice is to run as fast as you can from Fifth Third Bank. If not, you will regret it.
Alex Peele, Olathe, K S

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Fifth Third Bank / 53.com shady business habits

we were told when we opened up our business accounts 10 years ago that the accounts have a matrix affixed to them. The matrix is cash set aside up to a certain amount to cover checks one would write, but the fee of $37.00 will apply. Out of thin air they pulled the matrix and never told us. This resulted in some checks being charged $37.00 up to 8 times, and a total in less than a month, $1321.00 in charges. They also would switch a large amount check ahead of many small ones, thus more bounces, more charges. They really are crooks.

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Update by Bruce Coeling
Aug 04, 2010 5:35 pm EDT

That is just what we are doing, thanks for the input

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Rbisys
Troy, US
Aug 04, 2010 5:16 pm EDT
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Greetings,

Check the credit unions in your area.
They are non profit and usually offer all the services the the ripoff banks do.

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Fifth Third Bank / 53.com unauthorized canceling of accounts

I went to this Fifth Third on the Friday before Mother's Day of this year. I asked the person I talked to, to open a new checking account for me. I explained that I currently keep my school funds in my savings account, but I would rather have them in a checking account so that I do not have to transfer funds if I have to pay for something for school. The associate I spoke to was in a big hurry to leave and see his mom, and passed the work on to the branch manager. The branch manager misunderstood and closed ALL of my accounts! I only found this out after I told him I wanted to make a deposit into my primary account. He was confused because at this point I only had one account (a combined account of my normal bank account and my money for school).

Because he screwed up, he had to open me a whole new checking account. My checks were no longer good, and I could no longer use my debit card. I withdrew some money to get me through the weekend.

A few days later I found that the account he had closed had over drafted because there were still items that were pending. I have over draft protection, so my credit card kicked in and put $50 into the account to cover the over draft. The branch manager noticed this, but didn't call me. Instead, he removed what was left of the $50 and closed the account again. So...the account over drafted again and another $50 was taken from my credit card. The manager did the same thing once again, and did not call me. I signed in online and discovered all of this for myself.

I went to the bank and complained and one of the guys that worked there told me he would get it all straightened out. He said he would get the fees and the charges to my credit card fixed, because it was their fault since I didn't want that account closed in the first place. He told me it would take a week.

4 weeks later, the problem still wasn't fixed. I called the bank and one of the tellers took down my name and phone number. She told me I would be called right back by the associate I spoke to before. He never called me back.

A few days after that, I called again and the teller remembered me. She couldn't understand why the associate didn't call me back because she relayed the message to him. She put him on the phone and he said that he contacted some department to fix it. I told him it still hadn't been fixed and I had expected a phone call back from him when I originally called. He did not say anything to that, instead, he told me to hold while he contacted someone else. When he came back on the line he told me it would take about a week to fix. At this point I was so unbelievably annoyed! I told him I would believe it when I see it.

Yesterday, I went to the bank to deposit my paycheck. The associate was servicing people in the drive thru. He asked me if I had seen my refund online. I told him I had not. "They opened your old checking account and put the $100 we owe you in there to put towards your credit card. Would you like me to transfer it to your credit card?" I told him yes.

I am so fed up with this company! Why did this take so long? If they could open up my original checking account, why didn't the manager just reopen it after he made the mistake? Why couldn't they apply the funds directly to my card? Why open up the old account to refund me? None of it makes any sense to me. If I didn't just buy new checks, I would leave this company.

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Karyl Wilkie
Mooresville, US
Dec 10, 2010 3:43 pm EST

I will try to keep this reasonably short but in so doing I will have to omit the numerous times they have stolen my own money that I earned in order to perform trivial little activities such as buying groceries, putting gas in the car, sending my college kids a small pittance whenever I can, and of course the standard bills that are perpetually due & also paying down credit cards as I will NEVER use one of those wretched demons sent strait from hell. I cannot bring myself to add up how much money they have stolen (& that is the nicest word I can use) from me since they swallowed up my beloved First Charter Bank it has to be a couple of thousand dollars. I never had the first problem with them & they were so nice and I still miss them terribly & wonder where 5th3rd has hidden their no doubt mutilated & tortured body & defiled body, as I cannot believe they treated First Charter any better than they treat all of special customers, whether we were unwittingly sucked into the portal which sent us from Eden of First Charter strait into the bowels of hell, or were lured into voluntarily descended into hell under the guise of having found a bank which cares so dearly for its customers...oh what 5th3rd does for our dreams...we have all learned the hard way that what they really do with our dreams is rip them up & squash them, while no dount their CEO, VP's, & board of directors smoke their cuban cigars as they sit at the oval table in the penthouse office curiously resembling Jaba the Hut.
Briefly (I promise), what they have regularly & so predictably done over these last 3 or 4 years is of course perform tricks of illusion that would send this new crop of young magicians back home in shame to practice their feats to the level as what 5th3rd can do. Every Friday am, sometime between just after midnight and 3:00am, I would double check my checking account online to be SURE my direct deposit paycheck had indeed been credited, and even though it was technically in the "pending" status, the amount stated in "available balance" would already have been credited. Finally!, Payday! My car is on fumes and the cats & dogs are on the last couple of morsels so on my way home from work I fill up the car and make my nominal purchase of food for my empty nest egg replacement babies. I also stop at the local garden/nursery and buy a couple of perennials and a cool black fountain grass for about $20 bucks. When I get home I go strait to the computer to make SURE those debits cleared after my auto deposit and everything's cool and it's Friday afternoon. All weekend the placement of banking transaction activity remains the same. Monday morning, which is so pleasant anyway, the order of activity on my account has mysteriously contorted & rearranged itself so that now the DEBITS on Friday are applied to my account BEFORE my autodeposit, always in order of largest to smallest in order to sooner kick in my old pal, OD Fee, $38 bucks a pop as many times as they can slap it on, and all I can do is smile and concede to the supreme cleverness of 5th3rd once again. My goodness, they surely have some imaginative leaders of the rape & pillage team, albeit they did have to sacrifice their souls for the privilege of experiencing what 5th3rd does for there OWN dreams.
And as I am sure all of my fellow lowly peasants already know, it matters not to the Stepford Staff at the branch that you have every shred of evidence printed out in order to point out to them how you were misled into believing your debits would not send you into the red & you were entertaining such silly little thoughts of paying your mortgage on time this month cause this week you finally didn't get screwed by 5th3rd...hurrayy!
Not only are the branch drones clueless, brainwashed, and stripped bare of any critical thinking or logic skills, but also in order to better serve we very important customers they have also been awarded the gift of no decision-making power or ability, and like a parrot will regurgitate the line which they have been ordered to use at all times for all circumstances & customer "concerns"...c'mon, everybody together now, you know the words..."we have no control in what order the deposits & debits are posted to your account", always stated in such a way to ensure you will believe you have 3 heads on your shoulders as they sneer at you in the manner that Marie Antoinette surely stated her famous "then let them eat cake". Then they tell you what is truly the icing on said cake..."you'll have to go to the branch where you first opened your account"! This inane closing remark to you, also translated as "we don't care what the truth is & there's nothing we can or will do for you so we're sending you off on the wild goose chase "where all us valued customers know there won't be any goose of any sort except the one they pop you in the rearend with on your way out" after you have parrotted your standard response of " I never signed up for your bank, I signed up with First Charter whom I miss very much because they really DID care", and "what if I had opened my account with you before I moved here from Savannah, would I need to just "run over to that branch" and talk to somebody there?" They don't like any of this, the nerve of the lowling to speak to us with such sarcasm that we don't even get, no less.
Needless to say as y'all already know, no one at the former First Charter branch has been annointed with decision making powers either, but at least the liquor store is nearby so it's not a total bust.
But I digress, sorry. My latest SNAFU with 5th3rd is truly the most bizarre yet. I had an unethical leach attach itself to my checking acct via the internet and they began autodrafting every 2 weeks from my account, sending me even further into financial dire straits though I did not think that possible. So when this happens twice I go into the branch (stop laughing y'all, I'm sure as heck not going to CALL them) for the purpose of closing my account as my last two paychecks have essentially been split between the chameleon autodraft creature and the 5th3rd sloth creature, at which time I also have them debit out (there's still a tiny pittance left for me) the fee (they are tireless with those fees) to stop payment on the autodraft just in case they try again. So the female humanoid behind the counter says "we can close your account but if any autodraft comes it wil reopen your account". So I say "but I'm paying you a stop payment on the possible autodraft attempt so that shouldn't even be an issue". I know, foolish, foolish thing to say, as her response back to me is EXACTLY what she has just said. So I say "how in the world do I close this account then?". She responds "well we can close this account and open another one for you". When I stopped laughing & realized how closely this situation is at best looking like eternal pergatory I say "so what you're saying is I have to keep this account with 5th3rd for the rest of my life!?, that is crazy. I've closed plenty of checking accounts over the years;please just close my account", And yes, she responds for the 3rd time with the pre-programmed response. So I leave not knowing if I'm more angry than I am exasperated, and also am aware of the intense hatred I have for this bank and their attempts to take all my money for the rest of my life no matter where I live or what I do. So I enter the appropriate debits into what was briefly a decent paycheck, and write a check to myself for evey penney which remains in my account, then go through the drivethrough, obtain the cash amount on the check (with the same stepford cashier waiting on me at the drivethrough, though she was bizarrely cheery and greets me with "how are you today?". I think she could probably see that I was also quite cheery as well. So I leave thinking "okay, y'all won't close the m-effer, I'll do it myself, " praying with all my might that 5th3rd is out of my life forever, but NO, they have a tactic they havn't used on me before, and I have to admit it's quite brilliant. The autodraft sure enough returns to the scene of the crime. When its bumps in to the stop payment, it reverts to cell division and knocks on the door now in two different numerical forms, and just like saying the correct password @ the speakeasy door, is in like Flynn into my account once again. Of course this spawns the ressurection from the dead of my checking account, sends it to the red, thus freeing 5th3rd to slap the OD Fees. This happened 4 times! Of course I no longer have direct deposit to 5th3rd for my paycheck, but the latest "care letter' from 5th3rd now states I owe them over $900! But I haven't gotten a letter from them in a week now, which is totally outside their character. So either I'm a writeoff(I wish) or the cops will be here any minute to arrest me. I know I am NOT going to pay any more money to them, as they surely wouldn't have allowed me to use my debit card if I had no money in my account, but they allow a blocksucking internet leach in without any qualms at all. Does this make ssense to anybody?
Yes I want to be part of a class-action suit & I also want 5th3rd to reap all the karma they've been blasting out at everyone. Let's takem down, or at least enjoy trying...Now THAT would certainly qualify as one of our collective "dreams" that we (and they!) so richly deserve.
And what kind of name is 5th3rd anyway?...wow, what an innovative, imaginative name they came up with when they were 5th bank eating up 3rd bank in Cincinnati, os was it 3rd bank consuming 5th bank? Evil little stoopies.

Fifth Third Bank / 53.com In-depth Review

Overview: Fifth Third Bank, also known as 53.com, is a well-established financial institution that offers a wide range of banking products and services. With a rich history and background, Fifth Third Bank has built a strong reputation in the industry.

Products and Services: Fifth Third Bank provides a comprehensive selection of banking products, including checking accounts, savings accounts, loans, and more. Their offerings cater to various financial needs and goals. Additionally, they offer specialized services such as investment banking and wealth management, providing customers with comprehensive financial solutions.

Customer Service: Fifth Third Bank is known for its excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. Furthermore, they provide a range of online banking tools and resources, empowering customers to manage their finances conveniently and independently.

Fees and Charges: Fifth Third Bank's fee structure is transparent and competitive. They disclose fees and charges clearly, ensuring customers have a clear understanding of the costs associated with their services. Comparatively, Fifth Third Bank's fees align with industry standards and remain competitive among their competitors.

Technology and Innovation: Fifth Third Bank excels in digital banking capabilities. Their online and mobile banking platforms are user-friendly and highly functional, allowing customers to perform various transactions and manage their accounts seamlessly. The bank also integrates innovative features and technologies, such as mobile check deposit and biometric authentication, enhancing the overall banking experience.

Security and Privacy: Fifth Third Bank prioritizes the security and privacy of customer information. They implement robust security measures, including encryption and data protection protocols, to safeguard sensitive data. The bank also complies with industry regulations and standards, ensuring customers' trust and confidence in their services.

Branch Network: Fifth Third Bank boasts a widespread branch network, providing customers with convenient access to physical locations. Their branches offer excellent services and facilities, catering to various banking needs. Additionally, the bank has a vast network of ATMs strategically located for easy accessibility.

Financial Stability: Fifth Third Bank demonstrates strong financial performance and stability. With favorable credit ratings and industry rankings, the bank has established itself as a reliable and trustworthy institution. Recent mergers, acquisitions, and significant events have further solidified their stability in the industry.

Community Involvement: Fifth Third Bank actively engages in corporate social responsibility initiatives. They are involved in community development programs and have established partnerships with non-profit organizations. Their philanthropic efforts contribute to the betterment of the communities they serve.

Customer Reviews and Ratings: Customer reviews and ratings for Fifth Third Bank are generally positive. Customers appreciate the bank's comprehensive range of products and services, as well as their excellent customer service. Comparisons with competitors' ratings and reviews highlight Fifth Third Bank's strong standing in the industry.

Conclusion: Fifth Third Bank is a reputable financial institution that offers a wide range of banking products and services. With excellent customer service, competitive fees, and innovative technology, they provide a comprehensive banking experience. Their strong financial stability and commitment to community involvement further enhance their appeal. Overall, Fifth Third Bank is recommended for individuals and businesses seeking a reliable and customer-centric banking partner.

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Contact Fifth Third Bank / 53.com customer service

Phone numbers

+1 (866) 671-5353 +1 (513) 579-5353 More phone numbers

Website

www.53.com

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