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4crests.com / 14-21day delivery=48days! Poor communication

1 Spokane, WA, United States Review updated:
Contact information:
Phone: 509 270-1689

March 24: I ordered an item from FC and paid $87.94 thru Paypal(thankfully I used Paypal)
April 19: I emailed an inquiry about when to expect delivery of my item. Received NO response.
April 25: I emailed them again using another of my email accounts in case the problem was with my email. This time I receive an automated response saying we have received your inquiry and will get back to you within 4 days.
April 30: Since I hadn’t heard back from them; I emailed my 3rd inquiry, and asked them when I could expect my item to arrive.
May 1: I finally received a response from Michele saying that the item I ordered usually takes 14 to 21 days.
May 3: I emailed again thanking them for finally responding and told them it has now been 40(forty) days since I ordered and paid for my item!

Paypal gives you 45 days from the date of transaction to file a dispute, so on
May 6, I had to file a dispute with Paypal before the deadline was up. I have to give them 7 more days for delivery before it can be escalated to a claim.

May 10: As of this date, I have had no response from them.
May 11: Still no communication with Family Crests, but Paypal sent an email saying the company has shipped the item.
May 11: Hoorah! The item did arrive! I guess filing a dispute with Paypal got their attention.

In retrospect I would never have done business with this company, if only I had first checked them out on the Internet. I have found quite a few consumer complaint sites, plus the Better Business Bureau site(not BBB accredited and received an “F” grade) listing many of complaints against them.
Do some simple research before you use this company!

Origin of Names
4crests.com
Mike Kennaugh heraldics@aol.com
3321 W. Horizon Ave, Spokane, WA 99208.
[protected]
Fax: [protected]

Df
May 13, 2013
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Comments

  • He
      29th of May, 2014
    -1 Votes

    WWW.4CRESTS.COM HAS A BETTER BUSINESS BUREAU RATING OF A+

    YOU DON'T GET AN A+ RATING UNLESS YOU ARE DOING SOMETHING RIGHT.

    4CRESTS.COM COMPLETES THOUSANDS OF TRANSACTIONS EACH MONTH WITH 99.9% OF THEM RESULTING IN HAPPY CUSTOMERS.

    I HATE THESE REVIEW SITES THAT ONLY SHOW A COUPLE OF UPSET PEOPLE. 4CRESTS.COM ALWAYS COMPLETES THE TRANSACTION OR REFUNDS THE ORDER AT ANY POINT THE CUSTOMER WANTS. WE DEAL WITH MULTIPLE VENDORS AND SOMETIMES SHIPPING TIMES ARE OUT OF OUR CONTROL.

  • Jo
      12th of Sep, 2015
    +1 Votes

    You might do well to contact the Spokane BBB yourself. My experience was only too similar to the complaint at the top. I was very disappointed in 4Crest's business ethic and their refusal to communicate, much less co-operate, with a customer who is having a problem. I did not use Paypal; I used a debit card and, therefore, my only hope of getting any satisfaction was to contact the Spokane BBB. They are only too familiar with this company and they have an impressive catalog of complaints against them. So much for "a couple of upset people." In my case, 4Crests did not have the merchandise that I ordered and did not hesitate to send a substitute of their choosing without contacting me at all. My emails were also ignored. The BBB got the matter straightened out for me. I did return the merchandise and I did receive a full refund. And YES! 4Crests does indeed have an honest and well-earned "F" Rating with the Better Business Bureau.

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