!!YOU NEED TO READ THIS!! Started with 3XP Web in February of 2009.
I've owned my domain name since 2006. At the end of 2009, which good success, I decided to switch hosting companies as 3XP Web had the answer of selling much more products from Doba (who I've used since 2006) in an easier manner as I do it on my own. I bought 3XP Web's largest store (about $2000) for the maximum amount of products. I then decided to get a custom logo and custom website design. And all the problems started from the beginning. Their "coach" called me on the phone. Since I've been selling online for 4 years now, it only took me about a day to learn the entire manager system on my own. I purposely asked my "coach" simple questions regarding some features in my manager system. She couldn't answer one question and kept saying, e-mail firstname.lastname@example.org. I've e-mailed email@example.com many times and NEVER received an e-mail back. Instead, all she could do and did do was try to sell me one of their advertising campaigns which was heavily overpriced as I use other companies (remember, I've been selling products with Doba for 4 years. I have a lot of experience with advertising and how to get your name out there).
When I first signed up, I was told by Ian (sales guy), that they would create a custom looking website as I showed him a website I wanted them to make it look like. I told him if I was going to give them $2500 for a custom designed website I wanted it to look like the websites I showed him. He agreed and said, "If that's what you want, you got it! It's your store, it's your money!" He said it was doable and that excited me! He also told me there would be no problems creating as many categories as I needed to have a well, categorized shopping site, which is very very important for shoppers to find what they're looking for, fast. (I must have talked to him on the phone for 3 hours. No lie. I actually enjoyed the conversation) So I paid $2500 for the custom design work, plus about $300 for a custom logo and $2000 for a store with 10's of thousands of products.
Before I get started about the "custom" designs, I'm going to explain the categorization of my products. Throughout th entire design process, I spent a good 7-10 hours per day categorizing my entire site. This was the first, hardest thing I had to do. Because I had to create a decent amount of categories (as any other one of my competitors), my site loads very slowly while browsing through my products. Almost not even worth waiting for the load times to shop on. 3XP Web told me to not have as many categories. I told them the ONLY way for a customer to find what they're looking for, is to have your products well categorized (I've been doing this for 4 years, I know). They had nothing to say to me and it made me realize that 3WP Web has NO IDEA whatsoever about running a successful, online, e-commerce business. Even when I would talk to different people from 3XP Web, in the beginning, they would always ask me a ton of questions because they knew how smart I was at what I was doing and what I accomplished before I switched to their company and that they owned their own online store through 3XP Web also and each person wanted as much advice from me as possible. It started to get a little pathetic. One girl I spoke to on the phone ask me how I knew so much about running an online store. I didn't really tell her too much as I'm not going to give all of my secrets away. I decided to tell her what Ian and i had talked about and what my expectations were from them with my design as Ian (the sales guys had told me it could be done) and she stated nothing he told could be done. This girl and I continued to talk for a bit, but then her manager walked into the room and she immediately say she had to go and hung up the phone.
Now I'll start talking about the design. Lets start with the logo. They created me a "custom" logo that looked like a sixth grader had made. I then went on my Macromedia Flash Program ($1500 program to create flash, custom design work, pictures, ect.) and made similar looking logos in less than 10 minutes. I e-mailed them the logos that I had made and told them that if they weren't going to take my design work seriously, that I wanted a new designer or to let an actual professional website design company to come into the ball game and design a site for me on their server and keep 3XP Web's other service with Doba products. 3XP Web refused immediately. I even stated they could just keep the $2500 for the design work I paid (I have a lot of money) and let the other company step in and do some real work. At this time I realized, if they put little or no effort into my logo, what is my actual "custom "site going to look like?
After I told them the site I wanted them to make mine look like (As Ian the sale guy sid it could be done), they stated it couldn't be done (Ian the sales guy said it could??). Anyways, they started designing my site (remember, I paid $2500 for it). It took close to a month to create the first draft of my "custom" website. It looked exactly as their regular templates. They put seriously no effort into it. There was nothing custom about it. WOW, 3XP Web changed some colors!! GREAT WORK (I felt completely dissapointed)! I then called other, well known design companies and as I spoke to several different ones on the phone (some of the same ones I wanted to let 3XP Web come in and do the design for me), I would e-mail them the "custom" design that 3XP Web had made for me. Each time, the different design company would beg me to give them anywhere from $500-$1000 to let them design the site for me as each one of them stated the "custom" design work 3XP Web had done for me was worth, maybe $100 and I got ripped off really bad. Of course, 3XP Web totally refused an actual, professional company to step in and take over my design for whatever reasons (I know, I've repeated myself). Seriously, the only thing 3XP Web had done was changed the colors around. It still looked like one of their regular templates. This went on for months and months. Nothing I wanted was done for my "custom" site that I actually wanted. I spoke to the designer himself after many times of complaining to customer service (who is rude on the phone which is why I keep it to e-mail but just recently stopped that because I get no where anyway), who must not be American or an under educated person as the e-mails he would send me had a lot of mis-spellings (once again, like a sixth grader). The designer also told me that I didn't buy a custom website and that he wouldn't do anything for me??? So then I had to call 3XP Web and make even more complaints. After 3 months of my custom website getting no where, I simply had to take a break from 3XP Web for a few months as my stress levels were the highest they have ever been and I knew it was past the time to request a refund and that I never should have switched hosting companies, as my previous hosting company was wonderful.
I contacted them in July and spoke to someone about the horrible experience I had with the design and they offered to re-do it for me. Once again, the same thing, a "custom" site that looked the same as their regular templates, for $2500?? Of course after I finally agreed for them to upload my design because I was sick and tired of them not being able to deliver what they promise, there were errors with the design. First, while checking out, the credit card logo was not showing, it would display, "We Accept: We Accept", instead of, "We Accept: (credit card logo)". For any "buyer", this would raise a flag as it looked really unprofessional. They told me they checked it out and it was fine. To this day, it's still the same. It was never fixed. I also told them to add a shopping cart feature on top of my website and the "new" designer said he'd do it. This also was never designed into my site (simple things 3Xp Web couldn't even do.. they charged me $2500!!). Also, the content I create on my homepage to make it actually look good (I have experience with designing) is not aligned correctly due to web design errors on 3XP Web's behalf. I e-mailed the second designer about it, and never received a response.
Plain and simple. They stole $2400 from me for the "custom" web design as what they did for me, and has been stated by many different, professional designers, was worth maybe $100.
When it comes to generating online presence, especially with search engines, 3XP Web solutions is ONLY good for adding a bunch of products from Doba to your site. Their guaranteed visitor packages do NOTING for sales and is ridiculously overpriced. I use a company (I won't reveal the source) and pay $49 per year for a million guaranteed visitors (A MILLION!). All this does is increase my Alexa rankings, which in return, may boost my natural, organic search engine rankings on Google, Yahoo, Bing, ect. 3XP Web does NOT allow you to write page content for any of your departments, categories, ect. What this means, even if you optimized your entire site with SEO work (Search Engine Meta Tags) for every department, category and sub-category on your website (It took me 4 months working 8 hours per day to fully optimize my entire site for a 100% match in terms of the Title, Description and Keywords matching the content on the page), it's still not good enough for decent rankings. I've already had Google index over 50, 000 pages of my website but the only good rankings I have are for my home page because It's the only page on my entire site where I have the ability to write good page content with my keywords in it. This is STILL not good enough to generate enough traffic to my store to generate sales. All of 3XP Web's advertising tips on your store manager are worthless and will get you absolutely no where! It's pointless to even try them! (Remeber, I have 4 years experience). I told tech@3XPweb.com to add the simple feature to write page content on all department and category pages so I could increase my rankings, but as I stated before, tech@3XPweb.com NEVER replies back. My old hosting company added these features for me which is why I succeeded with them.! They were great!
Bottom line, 3XP Web Solutions is known and recognized on the Internet as 3XP Web FAILURES! Their servers have CRASHED twice in the past month and a half causing the hundreds of hours worth of work I did to gain online presence and generate sales, pointless, as my visitor count count and page views also CRASHED! As of right now, my website is "down"??? I can't even gain access to it!!! What is this about???
I'm not afraid to say who I am!!!
MY NAME IS MICHAEL BURNETT AND MY WEBSITE IS CHEAPFORME.COM!!!
I recently won a contest through Doba for "How Do You Doba". You may view it here http://www.doba.com/newsletter-archive/entry/path/2009/december_2009.html#a2
scroll down the page a bit and you'll see the "how do you Doba" contest winners! Doba also agreed that the amount of work I have done for my site to achieve online presence and generate traffic (entirely by myself) was amazing!
I've also had other SEO companies tell me the same as I'm very proud of myself.
I will always be disapointed that I chose 3XP web solutions.
I would love for all readers to view my site, CheapForMe.Com, but 3XP Web has shut my site down for NO REASON whatsoever.. I'm really pissed off right now.
<> by Michael Burnett
So I received a response back from 3XP Web today, by e-mail. This is what it said...
(WHAT I SAID)
Sent: Tuesday, December 29, 2009 1:55 PM
Subject: What's the problem?
CheapForMe.com is "down" right now? Please give me a fully, detailed explanation to why CheapForMe.com is not "online" right now.
Again my friend I have no way of knowing this, contact firstname.lastname@example.org (Have I ever mentioned that all the times I have tried contacting email@example.com that they NEVER reply back?)
(END OF E-MAIL)
I called 3XP Web solutions earlier today and told them that my site was down and that I had no access. The lady I spoke to on the phone could not give me any answers to why my site was down (THIS SHOULD BE A #1 priority with ANY HOSTING COMPANY you use). As of right now, my site is still down. I heard her speaking with other co-workers (as the people who work there seem to not know much.. maybe it's because no one ends up working for 3XP Web for too long of a time) and none of them knew what was going on. She told me that she had to send a response to tech (firstname.lastname@example.org). Are there no technical workers ever on hand at 3XP Web Solutions office, as they seem impossible to get a hold of. So, this tells me even though my site is down right now and I have no access to it, including customer service at 3XP Web Solutions office, which is a Mammoth problem, as anyone would agree and completely understand. This is probably going to be a very slow process (as it already has been). It's really bad for me as the New Year is coming up and I still need to design my home page for New Years. Designing work usually takes me an entire day to complete (From 9AM to maybe 9PM no lie... it's hard and takes time). Even if they get my site up by tomorrow, I most likely won't have time to finish and my Happy Holidays design work will still be there.
But please understand that I am not stressed about this. I've dealt with this from the beginning and am used to it, unfortunately. I just want as many people to know as possible, including Jeremy Hanks, the CEO of Doba. If I was the CEO of Doba, I wouldn't want a company like 3XP Web as a partner, in any way, shape or form.
So I took it upon myself to view 3XP Web's Custom logos they designed on their site, here http://www.3xpweb.com/custom-logo-design.html
The only logo I could find where there was an actual store behind it, was FREEGIFTSOUTLET.com. This store has nothing to do with Doba products.
If you view 3XP Web Solutions Featured Client's Websites, SummerSetDecor isn't even an actual website, so why would 3XP Web Solutions ever want to show them as a featured client?
Also, 3XP Web Solutions Featured clients stores have also change, as I've been with 3XP Web for a year. I'm thinking it's because the ones 3XP Web chooses to be featured, simply come to realize that choosing 3XP Web Solutions does nothing good for them and they most likely suffer and or suffered through the same problems I have.
Still waiting for CheapForMe.com to go back online as 3XP Web has taken it off line.
Still waiting to hear from 3XP Web as this situation seems to be okay by them...?