1 Sentence: AVOID LIKE THE PLAGUE!!!
This host seems amazing for the money, but trust me and many others, this is not recommended for anybody.
Go with 3ix if you want:
Server Downtime everyday
Shoddy Customer Support, treating you like a sewer rat
No backups (their system corrupts SQL databases)
and many more problems (i cant think, theres just soooo many)
Avoid 3ix if you want:
No problems everyday
A working website
Good Customer service with a bit of respect.
Please do not be drwan in by the ridiculous prices, its cheap but even at this price its not worth it.
Also i would like to say, when i signed up to 3ix i had to open a paypal account, now the only people who i used it on was 3ix to
pay them, a week later i had £200 worth of Skype calls charged to my paypal account, now i got the money back through paypal
dispute, but hmmmm, bit fishy as they are the only people who i used it on at the time as it was a new paypal account.
They treat you like dirt when speaking to them, more or less saying you dont know anything, or giving you stupid mis-spelt
answers, or giving you useless answers to something you have not even asked, oh and most times just ending the chat if they
They moved my sites to another server as it was constantly down or database errors, so they said make a full backup of your site
first (which i did) so they did it and i was on new server, when i come to restore the backup... SQL files are all corrupt!!!
(no this cannot be happening, these site earn a living for me and my family) so i ask them for a backup, they had one from 3 days
ago, so they say they would restore that, so i end up waiting 1 hour with no response, then i ask "Whats going on?" they quickly
reply the database from their backup is EMPTY! so there is a problem with your backup system then, they reply NO, they say that
my databases must have been empty at time of backup (I dont think so matey!).
So thanks to 3ix i have lost all my sites, all my hard work, all my customers and members, and all my precious data.
PLEASE DO ME A FAVOUR, PLEASE AVOID THIS COMPANY IF YOU ARE SERIOUS ABOUT HOSTING A SITE!
HERES JUST ONE OF MY MANY MANY CHATS WITH THEM TO SHOW HOW POOR SUPPORT YOU GET AND THEIR SHODDY BACKUP REGIME...
Brendan Roberts: Hi could you please provide me latest backup for se-board.co.uk in my public_html
Brendan Roberts: ??
Chat24x7: you can backup the data in cpanel
Chat24x7: login to cpanel >> backup >> generate backup
Brendan Roberts: yes but i want a previous backup from old server i was on, im on server air now, i was on server atom
Chat24x7: ok then open a support ticket at http://3ix.org/sys/index.php
Brendan Roberts: why? you were going to do it for me earlier today?
Chat24x7: we will check old server
Chat24x7: and provide the backup if available
Brendan Roberts: it is available from 19th may
Chat24x7: no to get backup you will have to open a support ticket
Brendan Roberts: so how were you going to do it earlier, and you have always provided backups when i have asked... why different
Chat24x7: because backups not provided on chat and you will have to open a support ticket
Chat24x7: Is there anything else I can help you with?
Chat24x7: hope you understand
Brendan Roberts: yes but i chose technical, and i would like it to be put in my public_html not through caht.
Brendan Roberts: chat*
Chat24x7: no its not possible
Chat24x7: so better to open a support ticket
Brendan Roberts: yes it is because you have done it before???
Brendan Roberts: yes, i know what happened???? are you calling me a liar?
Brendan Roberts: you obviously are, as i have done this before and a copy of my site backup was copied immediately to my
Chat24x7: I have already replied NO
Chat24x7: so open a ticket
Brendan Roberts: now your saying it cannot be done, when clearly it has been and can be done
Chat24x7: Brendan you know what I am replying
Brendan Roberts: i know what your relying yes, but why this time can you not provide me with a copy of the latest site backup??
Brendan Roberts: thats what it states in the sign up page, that you generate backups of sites right...
Chat24x7: because it will affect our other clients as generating a backup will result in server load
Brendan Roberts: you claim to be a good hosting company right?
Chat24x7: so we will generate in hours when server is not much busy
Chat24x7: we are
Brendan Roberts: i do not wish for you to "Generate" one, i wish for you to place a copy of the backup you ALREADY have from may
18th, into my public_html...
Chat24x7: you know we have to GENERATE a tar file
Chat24x7: think, you don't
Brendan Roberts: i can backuyp my site myself, but i require the one you have from may 18th which another agent earlier said
he/she would place in my html, but i didnt want it at the time
Chat24x7: sorry it will be provided only when you open a ticket as this time it will affect all out other clients on the server
Chat24x7: Is there anything else I can help you with?
Chat24x7: Thank you for using our 24x7 Live Chat Service, if you would like a copy of this chat, please click the 'Close' button
and enter your email address.
Chat24x7: You will also be able to rate our service and make any comments you think would help us to improve, your opinion is
important to us.
Chat24x7: Thank you for chatting. Good-bye.
Brendan Roberts: im adding this to the list of chats i have had with 3ix, and i have already wrote 1 review...