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3ix / False Advertising

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3ix claims "99.9% Uptime" on their homepage. My site is constantly down. It has been down for the last 38 hours, tech support just says the same thing, it will be back in 3-4 hours.

I am in Australia but want to know how I can report them for false advertising to US authorities where they are based. Can anyone help?


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N  7th of Aug, 2009 by 
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Report to the BBB
D  8th of Aug, 2009 by 
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How much downtime have you allowed for in your business plan? What is your policy to ensure your site is running in the event of an outage? The answer is probably NONE in both cases, you are the problem, not your service provider.

The uptime figure you refer to will apply to the network not the hardware, it's a fact of life computers and servers go down, you should have a plan of what you will do when it does go down, it will happen with any provider at sometime. You can switch to your backup services until their server is back online (but you probably don't have any backup services as you probably are expecting zero failures, and your policy in the event of outage is to blame your service provider and shout as loud as possible and post such things as this about their reputation) When in fact the only problem is your false expectation of zero downtime and lack of of planning/policy in the event of outage.

YOU need to consider your policy and take responsibility for the decision YOU have made and not hold your service provider responsible for the poor decision you have made (put your site in a single shared hosting, with no backup (mirrored) service to switch to in the event of outage).
A  30th of Oct, 2009 by 
Agree Disagree +1 Votes
Hi person from 3ix commenting above. Great to get a response from a real person and not a robot for a change!

Yes my business plan states that if a supplier doesnt deliver what they promise I find a different supplier. Since switching hosts I have had almost no downtime and fantastic customer service with real people and not a robot. If they are expecting or experiencing downtime they notify me. So far downtime has not been for longer than 5 minutes. 3ix would be down for almost a week at a time. The other benefit is that they are based here in australia with local and US (backup) servers. They are a real company with an office I can go to if I need to, not like 3ix which is run from some guys basement.

Sorry but there is no excuses for having servers down for a week. I think perhaps it is you that needs to revise your business plan so your business does not suck so much.
N  30th of Oct, 2009 by 
Agree Disagree +1 Votes
thanks anonyMiss - I submitted a complaint to the Houston branch of BBB
N  16th of Mar, 2010 by 
Agree Disagree 0 Votes
yay mvis :)

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