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1.0 4 Reviews

3GStore.com Complaints Summary

0 Resolved
4 Unresolved
Our verdict: Engaging with 3GStore.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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3GStore.com reviews & complaints 4

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ComplaintsBoard
R
1:08 pm EDT

3GStore.com Pepwave surf SOHO

I'm still out $38.00 total shipping for a returned defective router. Furthermore, the 3gstore.com tried to hit me with a 20% restocking fee until I filed a complaint with the Better Business Bureau. A restocking fee on defective gear? Ripoff artists I say! I also WAS NOT told I was being sold an older version router(Pepwave surf SOHO). The newer version wired connections(ether ports) are 10 times faster and had been out for months(as of 10-12-15) when they sold me this outdated gear(junk). Its not even an AC router! I chose to replace the Pepwave  surf SOHO with a Netis WF2780 AC router. The Netis was 1/3 the cost of the Pepwave and thus far has performed flawlessly as a wifi as wan device. Its called WISP on the Netis unit. Warning! If you go with the Netis upgrade the firmware to take care of a security flaw. IMO, the 3gstore.com is a good place to lose money if you have a problem with a purchase.

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3Gstore
Cary, US
Oct 13, 2015 11:38 am EDT

Customer keeps changing his story. Returned product and didn't return all items in box. We alerted him and he threatened that if we charged him for not returning the package complete, he would file a complaint with the BBB. He immediately filed a complaint with the BBB. We decided to give him a full refund for the item he purchased (which we would have anyways as it was only an ethernet cable and this was his 4th purchase with us). Next, he claimed he wanted a refund for shipping charges. The item he returned was not defective as we tested it (plus we have sold 1000s of the Surf SOHOs and it works great for so many). Also, now he claimed the items was an older model, that is also not true. The item we sold started with S/N “29”. All serial numbers that start with “29” indicate this is a SOHO with GB ethernet (which he claims it didn’t have). Our return policy clearly states you don't get shipping charges refunded. It is great being anonymous putting up your story on many web sites, but the number of satisfied customers is something like 100, 000 to 1. We are very sorry it didn't work out for you Mr. Warren Weeks of Tennessee and do wish you the best of luck.

ComplaintsBoard
T
10:22 am EST

3GStore.com Scam alert

US 3G Store scam/cheater/fraud/theif.

Please be aware of a scam company called us 3g store, I purchased 8320 300pcs at 113.5$, I wired 34’050 on 14/5/2010, which I waited for 26 days and still no sign of the phones, no reply on the msn, no reply to my emails, no answer to calls, no replies to sms. I borrowed that money from bank and sent to this Chinese piece of *** RAY LO that screwed me, I have called there office 100 times, he never returned calls, the frustration Im having is unforgettable, I will go to china and kick his butt personaly, Please do not be fooled by this awful scam company, i have all the conversation on msn history, and emails he sent me and i sent him, if any info on him/co please contact me asap.

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3Gstore
Cary, US
Oct 14, 2015 5:20 pm EDT

Sorry wrong 3Gstore.com - we don't even sell phones.

ComplaintsBoard
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3:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

3GStore.com fraud

Scam US 3G Store

Please be aware of a scam company called us 3g store, I purchased 8320 300pcs at 113.5$, I wired 34’050 on 14/5/2010, which I waited for 26 days and still no sign of the phones, no reply on the msn, no reply to my emails, no answer to calls, no replies to sms. I borrowed that money from bank and sent to this Chinese piece of ### RAY LO that screwed me, I have called there office 100 times. Ray is an absolute ignorant pig, he never returns calls, the frustration I had never forgettable, I will go to china and kick his butt, Please do not be fooled by this awful company, i have all the conversation on msn history, and emails he sent me and i sent him, if any info on him/co please contact me asap.

Jeff Blair
Telecell Inc, TX.

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Is 3GStore.com legit?

Our verdict: Complaints Board's thorough examination reveals 3GStore.com as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, 3GStore.com stands out for its commitment to quality and security. Clients considering 3GStore.com should delve into its customer service record to gauge compatibility with their expectations.

3GStore.com earns 91% level of Trustworthiness

Perfect Trust Endorsement: 3GStore.com achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for 3GStore.com. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

3GStore.com has registered the domain name for 3gstore.com for more than one year, which may indicate stability and longevity.

3gstore.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

3gstore.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

3gstore.com you are considering visiting, which is associated with 3GStore.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

A trust mark has been identified for a 3gstore.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

3GStore.com as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for 3GStore.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

3gstore.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • 3gstore.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The 3gstore.com may offer a niche product or service that is only of interest to a smaller audience.
  • 3GStore.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We found that 3GStore.com website supports payment methods that allow for anonymous transactions. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices.
  • 3GStore.com offering cryptocurrency services, it is important to be aware of the potential risks involved. Cryptocurrency transactions can be anonymous and irreversible, making them a prime target for scammers and fraudsters.
ComplaintsBoard
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6:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

3GStore.com Customer Service Problem

Very unhappy with this store because of misinformation given by their Tech Services person. He told me that I needed a different adapter for my new air card in order to connect it to my existing antenna (all of my previous equipment was ordered through 3G so it is not like I am trying to mix apples and oranges). The Tech Services person stated that the old adapter would not work with my new Sierra Lightening air card. My old card was the Sierra Mercury.

Mind you, this is the reassuring information 3G has on their web page, "The Mobile Broadband Experts at 3GStore.com have helped thousands of customers put together a solution that suits their exact needs -- We're ready to do the same for you! If you have any questions before ordering... Give us a call at..." Well, I called before ordering and have now discovered that they may or may not correctly give you the information you need.

The part arrived today and to my dismay it was the exact same part that I already had. The part was only $13.00 but the shipping was $7.40! At the time of the order I had asked the sales person to just mail it to me but was told "No, they could not do that it was their policy to only ship by carrier." At the time I felt I had no other choice but to order the part since I had been told that my existing adapter would not work.

When I called 3G to discuss the matter I got little satisfaction. Even though this problem is due to the fact that their tech person gave me totally bogus information they absolutely refuse to do anything but issue a RMA for me to return the part (at my expense) and then will only refund the original $13.00. I feel this is very unfair - they claim it is "policy". One can only assume that their policy is to not stand behind the information their employees give customers and that their policy is to sting customers for exorbitant amounts for shipping small items with no redress for the customer when the error is on 3G's end.

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telecellinc
, US
May 04, 2011 12:02 pm EDT

Please be aware of a scam company called us 3g store, I purchased 8320 300pcs at 113.5$, I wired 34’050 on 14/5/2010, which I waited for 26 days and still no sign of the phones, no reply on the msn, no reply to my emails, no answer to calls, no replies to sms. I borrowed that money from bank and sent to this Chinese piece of *** RAY LO that screwed me, I have called there office 100 times, he never returned calls, the frustration Im having is unforgettable, I will go to china and kick his butt personaly, Please do not be fooled by this awful scam company, i have all the conversation on msn history, and emails he sent me and i sent him, if any info on him/co please contact me asap.

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3Gstore
Cary, US
Oct 14, 2015 5:19 pm EDT

3Gstore.com doesn't sell phones, think you have the wrong company.

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Alex
, US
Jan 20, 2009 12:18 pm EST

Purchased a Cradlepoint CTR350 which is a very nice piece, except that it does not come with battery capability.
I had excellent (although unsuccessful -- long story not relevant to 3G) trying to track down a mobile power supply. Very responsive, very helpful tech support, who obviously take more interest than just that required by their jobs. Highly recommend for prompt service and thorough support.

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3gstoreripoff
Torrance, US
Sep 23, 2013 11:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Be very very careful what you order from this company, any suggestion made to you by customer support should be in writing and read fine print. There is a 20% restocking fee plus you must pay return shipping

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3Gstore
Cary, US
Aug 20, 2010 11:28 am EDT

Hello, we posted a reply to this same concern on another board you posted the same story.

We agree with you and already refunded your shipping charge - so you are good to go.

- 3Gstore.com

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3Gstore
Cary, US
Aug 20, 2010 11:27 am EDT

We posted a reply to another place you posted the same story. We agreed with you and already refunded the shipping charge - so you should be good to go.

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