2flowers.com review: they stole my money!! 50

I ordered flowers in the Bahamas for a dying friend's father. It was also a birthday of one of the family members. They took my AMEX $115 and promise delivery the next day. I got an email saying they were delivered, but they weren't. We flew out of town, I guess the flowers arrived to a family member a week late. In that time I had tried to reach customer service through email, text online help and phone. No response. I then started a chargeback with AMEX. Suddenly, Nicholas at the company emailed me (no apology), basically making an excuse that made no sense and telling me that if I don't release the chargeback.. he will be forced to collect payment from me. I told him that the flowers were useless a week late.. he didn't even tell me he had issues with delivery (they didn't try until the chargeback). The flowers were given to a family member. They tried to tell me that they couldn't deliver to the hospital?! Funny I wasn't told for a week until he didn't get his money. You can't deliver flowers for special occassions on whatever day you feel like. It's a waste of money. I told him that he needs to give me a huge discount, or comp them.. I will fight any full charge (I paid for overnight, and he missed the whole point of the gift). Still never apologized, just made excuses. DO NOT GIVE THEM YOUR MONEY. IT'S OBVIOUS HERE THAT ONLY THE COMPANY IS POSTING GOOD COMMENTS, AND THERE ARE COUNTLESS UNHAPPY CUSTOMERS THAT WERE SCAMMED.

I also had many issues with this company I used them many times at the beginning was ok then towards the later the got orders wrong or ridiculously lower the quality of the order yet still take my money and on the last straw Valentine’s Day they took the money yet didn’t deliver the flowers I was disappointed and my wife was very let down I didn’t send her usual red roses 🌹 this company are not to be trusted

I ordered flowers to Havana, Cuba and 2flowers.com (apparently also using the name theflowerbiz.com) delivered them as promised within 24 hours. I saw the negative comments after I ordered the flowers and tried first to cancel the order. The company informed me that the order was already processed and that it will be delivered as promised - and they did! I promised them in return to write a positive comment here to remedy the bad reputation they got on this page from problems in the past. I include the entire email correspondance I had with them as a proof that they are both legit and service minded.

Best regards,

Richard Schatz
==============================================================================
Re: Order 2flowers.com
Richard Schatz
Sun 11/12/2017 2:54 AM
To:Help The Flower Biz ;

I just got a confirmation that the flowers actually arrived as promised yesterday. Thank you very much! I am both impressed and relieved that you managed to deliver flowers to Havana, Cuba within 24 hours. It sounded to good to be true after I read the negative reviews. I will now fulfill my promise to improve your reputation by a positive review on the webpages I linked.
Best regards,
Richard Schatz
==============================================================================
From: Help The Flower Biz
Sent: Saturday, November 11, 2017 12:09:30 AM
To: Richard Schatz
Subject: Re: Order 2flowers.com

We are very glad to inform you that your order was delivered as requested. -Flowers were left inside the room so when recipient come back can enjoy
them. Hope we have fulfill your expectations. -
Thanks
Nicolas
2Flowers.com
——————
Customer Service.

I ordered flowers to Havana, Cuba and 2flowers.com (apparently also using the name theflowerbiz.com) delivered them as promised within 24 hours. I saw the negative comments after I ordered the flowers and tried first to cancel the order. The company informed me that the order was already processed and that it will be delivered as promised - and they did! I promised them in return to write a positive comment here to remedy the bad reputation they got on this page from problems in the past. I include the entire email correspondance I had with them as a proof that they are both legit and service minded.

Best regards,
Richard Schatz
==============================================================================
Re: Order 2flowers.com
Richard Schatz
Sun 11/12/2017 2:54 AM
To:Help The Flower Biz ;

I just got a confirmation that the flowers actually arrived as promised yesterday. Thank you very much! I am both impressed and relieved that you managed to deliver flowers to Havana, Cuba within 24 hours. It sounded to good to be true after I read the negative reviews. I will now fulfill my promise to improve your reputation by a positive review on the
webpages I linked.
Best regards,
Richard Schatz
==============================================================================
From: Help The Flower Biz
Sent: Saturday, November 11, 2017 12:09:30 AM
To: Richard Schatz
Subject: Re: Order 2flowers.com

We are very glad to inform you that your order was delivered as requested. -Flowers were left inside the room so when recipient come back can enjoy
them. Hope we have fulfill your expectations. -
Thanks
Nicolas
2Flowers.com
——————
Customer Service.
help@theflowerbiz.com
The Flower Business SRL
International Flower Delivery
Follow us at Facebook www.facebook.com/theflowerbiz - Twitter @theflowerbiz
==============================================================================
Help The Flower Biz
Sat 11/11/2017 12:03 AM
To:Richard Schatz ;

Finally after doing a search in the hotel (at seem hotel front desk system was not working fine), recipient was found and order will be delivered accordingly.

——————
Customer Service.
help@theflowerbiz.com
The Flower Business SRL
International Flower Delivery
Follow us at Facebook www.facebook.com/theflowerbiz - Twitter @theflowerbiz
==============================================================================
Help The Flower Biz
Fri 11/10/2017 11:50 PM
To:Richard Schatz ;

Dear customer
The delivery boy just return to the flower shop, there is no one with the given name registered in the hotel. We call the hotel to verify this and they told us
there is no one with that name now or in the coming days.
Might be the recipient registered under another name or in another person room? do you have the room number?
If you provide this in the next hour we will be able to re deliver it today, otherwise soonest date will be tomorrow saturday.
Your comments are truly appreciated
.
Nicolas
2Flowers.com
——————
Customer Service.
help@theflowerbiz.com
The Flower Business SRL
International Flower Delivery
Follow us at Facebook www.facebook.com/theflowerbiz - Twitter @theflowerbiz
==============================================================================
On Nov 10, 2017, at 2:14 PM, Richard Schatz wrote:

Dear 2flowers,
Thank you for your reply. If you manage to deliver the ordered items as promised, I promise to write a positive review on the linked webpages to improve your reputation.
Best regards,
Richard Schatz
==============================================================================
From: Help The Flower Biz
Sent: Friday, November 10, 2017 2:31:13 PM
To: Richard Schatz
Subject: Re: Order 2flowers.com

Dear customer
Your order is already processed for delivery, please trust in our company as we are the only one able to really deliver in CUBA (almost every website forward us their orders).-
You will not have any trouble and your order will be delivered accordingly.
Take in care that most of reviews always are from people with negative experiences, while people with good ones do not post reviews.
Let me know if you can trust in us.
Thanks
2Flowers.com
——————
Customer Service.
help@theflowerbiz.com
The Flower Business SRL
International Flower Delivery
Follow us at Facebook www.facebook.com/theflowerbiz - Twitter @theflowerbiz
==============================================================================
On Nov 10, 2017, at 1:06 AM, Richard Schatz wrote:
Dear Sir,
I ask you to cancel this order due to the many negaƟve reviews of your company online. Please confirm cancellation.
2flowers.com — they stole my money!!
http://www.reviewstalk.com/complaints-reviews/2flowers-com-l5062.html
I am sorry for this decision but I just don´t want problems
Best regards,
Richard Schatz
==============================================================================
From: help @ theflowerbiz.com
Sent: Thursday, November 9, 2017 8:15:11 PM
To: ricschatz@hotmail.com
Subject: Order 2flowers.com
Everything has gone fine. We are now processing your order for delivery.
The following is a detail of the information we've processed:
Order 2flowers.com
ORDER INFO
--------------------------------------------------------------------
Order ID: [protected]
Delivery date: 2017/11/10
Extra Info: ******** ******* stays at hotel Casa San Juan de Dios Nov 9-Nov12. Please inform me when flowers been
delivered to ricschatz@hotmail.com
Best regards,
Richard Schatz
Message to be included with flowers:
Dear ******* and *****,
A little surprise to spice up your room a bit. :D I wish you some exciting and memorable days in Havana. Have fun and take good
care of each other.

how can I contact any one at 2flowers.com to check my order status?

I sent flowers to Mexico for Mothers day - the money was immediately taken off my card, and the flowers were not cheap! And the two bunches of flowers have never reached my mother. I have emailed a couple of times however no response. I feel cheated!

I have ordered flower to be delivered to Finland, epsoo for 31 Dec but It is not delivered yet. No body is replying my emails for infor@2flowers.com also. Could some body here help me. I want to ask for refund if it is never going to deliver.

I live in California and sent flowers to my brother & sister in law who live in Basel Switzerland this past week to celebrate the birth of my niece. I had spent months pouring over gift and flower shops either in Europe or in the US hoping to find a place that was reliable and wouldn't cost me an arm and a leg. The problem with Switzerland in particular is that when sending gifts the recipient gets taxed heavily & the item may get stuck in customs for who knows how long, so that pretty much ruled out a nice gift once they gave birth. I really did want to get them flowers anyhow since it's not only customary but who the heck doesn't like flowers! So after comparing prices and looking at flowers on different sites (the ones that had sites in English) I decided that I'd go with 2flowers.com. After submitting my order the day or two before I wanted them delivered I decided to just casually look at some reviews of the website and came across this complaint site. Needless to say it scared the crap out of me, I mean how could it not when people used words like "stole", "scam" and "fraudulent". And though there were a few positive reviews people noted that they were probably all fake. I am ashamed to say that I went into full freak out mode and called PayPal hoping to cancel my payment in essence canceling my order so I could get my money back. When I spoke with PayPal I told them I wanted to cancel my payment cause I suspected it was a fraudulent company, the guy then told me that the company that the payment was made to which is "2checkout.com" was a high traffic vendor with PayPal and that they haven't been flagged with many complaints so I really should give them the benefit of the doubt and that I can seek recourse if they don't come through with the order the I put in, so I decided to just see what happens. I had ordered a $89 bouquet of flowers and a $39 teddy bear. The flowers came the very next day that I ordered them and they were absolutely beautiful my brother and his wife were so surprised and delighted. Unfortunately, the teddy bear did not get delivered so I emailed Nicolas and he responded within a couple of hours stating that he'd file a complaint with he local florist that the order had gone to for fulfillment. I did email him again the next day and he responded again within a few hours that the florist had said that they did not have the bear and so they just added more flowers to the bouquet. Nicolas was apologetic and said he would deal with them and try to get the bear sent out the next business day. The next day the bear still didn't get delivered so I asked Nicolas to refund me the $39 since it seemed like it was too much trouble to find a bear. He once again emailed me back promptly and said that he requested a refund for the bear back to my account. The refund notice from PayPal came the very same day. Yes I did do a bit of emailing regarding the bear but Nicolas was always very responsive and polite and the flowers the recipient got were just beautiful (they sent me a picture if the arrangement). I may not get an add on next time, but I will DEFINITELY use this company again no question about it and I will refer others to this company as well. Just so you all know, I wrote this detailed review because I really did have a good experience with this company and perhaps a few others had a different experience than me, but I just don't think it's fair to scare prospective customers (like I was) with such negative and damaging reviews. People take so much time to write bad reviews when they're upset (as I would too) but I think positive reviews, if truthful, are just as important! Anyway, hope you all give them a chance at least!

I ordered flowers on 02/28/14 to be delivered that same day for my mother-in-law who lives in the States - as do we. As of 8am today there still have not been a delivery made. I have been in email contact with Sebastian regarding this matter. He originally told me there was a communication error with the local florist and that they would be delivered on 03/03/14. I have asked for a refund - NOTHING. I have asked for the name of the local florist so that I could call them and find out if perhaps there had been a mistake with the delivery address - NOTHING. Today I received an email from Sebastian that the delivery was made. When I emailed back stating that they had NOT been a delivery - NOTHING. I cannot believe that I was so stupid as to use a company that I am not familiar with. I am not finished with this yet. If need be, I will have my legal team address this matter.

I ordered flowers and toy be sent to my daughter's birthday on 2 March to Amsterdam through 2flowers.com. The company took money from my credit. card, but didn't delivery the flowers and toy. I emailed them. Mr S.Rodriguez asked me the number of the order. I sent him, but after that he ignored me. Please, don't order in 2flower, you will be disappointed. I think they steal money.

I have used the flower company on many occasions and always got a good service delivery on time and good quality I have only once ever experienced bad service but I'm sure this was from a third party out with 2flowers.com I'm sure it is a legitimate business and my complaint was dealt with quickly and efficiently I was given a refund and discount for my next order saving me a total of 75% This is what we need from a company that offers good service and when they can't deliver that service we are compensated for our loss . I don't have anything bad to say about this company I just hope and pray they will live up to my expectations in the future . I intend to keep using them as I have done for the past 2 years or more and have had flowers delivered on more than a dozen occasions to the same place always on time and always quality except for this once keep up the good work and my business will always be yours Tom Hearty satisfied customer

1st 2 transaction were good though the customer service named Sebastian is not courteous. I used them again for the 3rd time and they never delivered the flowers on the delivery date I indicated in my order. The reason? they said because I indicated a different date in the card that goes with the flowers. This Sebastian replied to me all in CAPITAL LETTERS when I asked the deliver the flowers the following day after they failed to deliver the flowers on date. What a worse experience with this company. The devil really has different faces and names. Lesson learned, and a expensive one. To 2flowers.com and Sebastian, your time of punishment will come.

Dear Mr. SSherman, though by this time you should have your money back, I understand that the purpose of your purchase was to send a present on time and we didn’t accomplish. Unfortunately things like this happen occasionally as there are several processes and people involved. Mr. Nicolas and his business have offered you an apology and we, who are participating in the process are willing to discuss with you and prove that you have a flawed perspective and opinion of 2flowers. I actually work for FTD, regardless of your doubts. I don’t know who you contacted in our company but probably was someone who is not related to the international department or the member services department which is the one we belong to. The company is structured two main divisions which support our affiliated florists such as 2flowers and direct customers who buy from our consumer channels. You have my number and I am willing to receive your call anytime, scheduling that will assure that I am available for sure. Or you can always contact our main office at 1.630.669.1000 and request to speak to the member services department or the international department. I am sure that whomever take that call will confirm that 2flowers is part of our network. Regards. Raul Picazo.

You can also call raul at his number or email him.
Also you can find him at Linkedin, Facebook, etc.

Thanks Raul for trust in us and for your comments.

Nicolas Rodriguez
The Flower Business Ltd.

mail : n.rodriguez@2flowers.com
web : www.2flowers.com
twitter: @2flowers.com
facebook: flower.business

I sent an e-mail to FTD with my phone number. When they call me I will be satisfied. There is no way to verify you are who you are this way. Names and titles can be faked. i will wait till I hear from them.

Dear Mr. Sherman, I work for FTD as the International business consultant. My relationship with Mr, Rodriguez has more than 10 years and I can actually confirm that this is a ligitimate business, well established and highly responsible when processing their orders and attending their customers complains. I am sorry you had a bad experience with them and I am certain that whatever they offered to you will be honored. If there is anything I can do to support you and Mr, Rodriguez so this matter can be resolved in the best terms, please dont hesitate on contacting me directly.
Raul Picazo
International Team Leader
FTD Inc,
Ph. [protected]
e.mail: rpicazo@ftdi.com

Here is the thing Nicholas.

Am I an unhappy customer? Yes I definitely am.

Even more so I am unhappy about being scammed and I am very certain that is the case.
I am tired of hearing about people who use their hard earned money to buy items or services and get ripped off by criminals.

Right now I am highly suspicious of your company being a fake. If my suspicions are correct, I will do everything in my power to make sure people know about your scam and make it very hard for you to rip people off. If I can I will also do my best to have someone investigate you. I am unaware as of right now if there is anyone who can do that. I have been to the FBI site and they have a way to report fraudulent websites. What they do with the info? I am not certain.

All of the "proof" that you have given cannot be verified, except for the letter from FTD. I have given them my phone number and they can call me. When they verify this info I will back off. Until then I will keep looking into you and try to find out as much about your business as I can.

If at best you are a legit company, your business practices are less than desirable The fact you would put in a false review on this website with the name Jay Ramirez shows you have integrity issues as a business man. The fact there are several people on this website that are complaining they never got their money back shows there is a huge problem with your company. If you are a legit company, there is no excuse for this. If I was FTD I would be considering dropping you from my list of approved dealers.

However, the question still remains, are you a scam or a real company? So far in my opinion you are a scam.

Avoid should have said avoiding

I haven't heard yet. You would think if you were an authorized dealer I would have heard back by now..

Also how come you are avoid my question about your user name of Jay Ramirez. Supposedly your name is Nicholas Rodriquez. I am confused because jay Ramirez was an alleged happy customer who gave positive feed back on this website.

As to your answer on the mailing address why would server all companies use the same mailing address?

I also like how you used the name Jay Ramirez to write up the positive feed back post on March 17, 2012. I then see the same name on the top your current posts in response to my posts. So who are you Jay Ramirez or Nicholas Rodriguez?

Until I hear directly from FTD I don't believe you are a legit business. If they confirm you are legit then I will mention it on here that you are. However, if you just have the people with the same names mentioned above post on here that proves nothing. It just proves you can post anything on here and pretend to be anyone.

I checked your address out in Miami and it belonged to two businesses. Flowersfly, which had a complaint sent to the better business bureau in 2007, and currently Miami Box. From what I read, it is a delivery company. There is no mention of The Flower Business being located there.

Yes I have sent this thread to each of my FTD contacts.

Thanks for the idea, this will be great for our reputation and for you to see we are a real company ;)

Nicolas Rodriguez
The Flower Business Ltd.

mail : n.rodriguez@2flowers.com
web : www.2flowers.com
twitter: @2flowers.com
facebook: flower.business

They have this website address too so I am sure they will be willing to comment.

You can bet I will.

Ok no problem at all.-
Please share your comments after you get a reply from FTD.-

I can leave some other important people from FTD that you can contact and get information about us.
Our FTD membership number is 88-0067AA The Flower Business Ltd (Reg OF UY)

Monica Lopez (Credit Analyst) mlopez@FTDI.COM
Raul Picazo (International FBC) rpicazo@FTDI.COM
Claudia Galvez (FTD Retrans) cgalvez@FTDI.COM

Best Regards

Nicolas Rodriguez
The Flower Business Ltd.

mail : n.rodriguez@2flowers.com
web : www.2flowers.com
twitter: @2flowers.com
facebook: flower.business

I looked at your letter. I called FTD. They have never heard of you and asked that I send them a copy of your letter. I have. You are not a real company and I will not contact you other than on this website.

Ssherman

I invite you to contact me by email and discuss this directly, after that you can post all your thoughts here or anywhere. I think this is not the place to discuss...

We can send our certificate of incorporation, merchant account proof with low rates of refunds or chargebacks with 10 years history, etc.

Regarding www.companieshouse.gi its the website for the govement unit in charge of all the real companies registered in Gibraltar.

All claims done by our customers arrive to my desk, so please drop me an email we can discuss all about your doubts, orders, anything.

This last valentines we process over 1500 orders, and you can see the amount of claims on forums is really low.-

Here its a letter from FTD (most important floral company in USA) international director with a recommendation of my name and my company, you can contact him to ask (or anyone) about our reputation, credibility and way how we work.

http://www.2flowers.com/Ftdletter.pdf

Here you have my info in case you wanna contact me.

Nicolas Rodriguez
The Flower Business Ltd.

mail : n.rodriguez@2flowers.com
web : www.2flowers.com
twitter: @2flowers.com
facebook: flower.business

I checked out the government websites in Gibraltar. They have gov. in there suffixes. You are feeding us a line.

If this is a government website, this is the worst site I have ever seen.
www.companieshouse.gi

I doubt the validity of your company. Even if it was a real company you have a lot to learn about good business.

Why would they use the same phone number and address for millions of websites? Why not use the actual address of your company?

If you are world wide, provide me with addresses of your actual flower shops and the countries they are in.

Certificates can be made and there is no way of verifying there authenticity. You emailing me will prove nothing.

I do not believe you are a legitimate business. I think you need to be investigated. Go to any website and you will see people do not have positive posts on complaint sites.

SSherman

Your order was cancelled and fully refunded, we explained the reason by email.

Regarding your comments:
a. We are a registered company in Gibraltar, with the address you provide. Our company name is The Flower Business Ltd and you can seek for more information about us at the Gibraltar House (government) www.companieshouse.gi you can email us and we can show you a copy of our cert. of incorporation.
b. Our domain is registered as you mention, the information give an the whois its provided by goddady as a protection of data service. The address and phone number shown its the on they use for millions of websites, that the reason phone number is black listed.
c. Our phone number is the one you mention, [protected] in the USA its a customer service voice mail and its from West Virginia.-
d. We are a real company, we are top 100 FTD Shop, we have our own flower shops in over 10 countries.

We might understand that you are not happy with our service, and we also understand that customers with bad experience like yours post complaints online, while customers with good experiences do not do it so often.

If you or anyone need help, or want more information about our company please email me at n.rodriguez@2flowers.com

Nicolas Rodriguez
2Flowers.com
The Flower Business Ltd. Director

The address is actually 3038 Main Street does not exist. The closest location similar is 30-38 main Street. Suite 31 belongs a company of offshore accountants. If that doesn't put of red flags that this is a scam I don't know what does. The domain name of 2flowers.com was registered through Godaddy.com which is a domain registering site of of the U.S.
Here is the info on the registration.
14747 N Northsight Blvd Suite 111, PMB 309
Scottsdale, Arizona 85260
United States
[protected]

When I did checks on that address there have been complaints of scams from this address.

The phone number [protected] has also been linked to scam complaints.

according to this website:
http://www.emailwire.com/release/97410-2Flowerscom-specializes-in-international-flower-delivery-at-competitive-prices.html
They have another contact number of :

Contact Information:
2flowers.com
Flower Business
Tel: [protected]

The telephone number is out of Bridgeport, West Virginia.

It is all to shady to me and screams SCAM!
On the website there is no contact phone number and the only live help you can get is over some instant messenger. They need to be investigated and charged.

Fraudulent companies who victimize people for their own profit need to be reported. Do everything in your power to make sure they don't continue to steal money from others.
This is from their website:
2Flowers.com is a brand of The Flower Business Limited - Suite 31 Don House 3038 Main St. Gibraltar.

People like this will only be investigated if people continue to complain.
Please make your complaints to:
http://www.econsumer.gov/english/

I requested flowers be sent to my Girlfriend on Feb 14 for valentines day through 2flowers. They didn't show up. I emailed them and got a response from Sebastian Rodriguez, supposedly a staff member of this company (s.rodriguez@2flowers.com). They said there was a communication error with the company and they could try to deliver them again. I told them to deliver them as soon as possible. Two days later no flowers. Finally I told them to credit me back. I have read about how people never got their money back. I immediately called my credit card company. They said they would credit me back and go after 2flowers for the refund. Luckily I have a really good bank.

I would never ever deal with this company. I believe they are a scam. I even question if the good reviews on here are legit. My advice, find a different company to deal with. If possible see if you can contact the floral shop directly and stay away from on line companies.

If you had issues with this company please report it to:
http://www.econsumer.gov/english/

I ordered flowers on Valentines day expecting them to be delivered the next day. After they failed to arrive I emailed them expecting the purchase would be resolved. I have since emailed 3 more times and still waiting for a response. At this stage im not expecting a reply as they seem somewhat fraudulent but the best I can do is warn people to avoid this company at costs. Clearly they dont care about customer service or delivery on agreements but they are fabulous at taking peoples money

Any positive reviews you see on this are bogus. Think about it, no one goes out of their way to write a good review for an online florist, especially this one. I ordered from 2flowers two days before valentines and the flowers never showed. i then got an email suggesting I had ordered too late even though there was no indication of this before I submitted my order. I still haunt been refunded and my girlfriend never got her flowers.

Botton Line: Do not use 2flowers, or any of their affiliates, unless you like begin robbed of your money.

I sent flowers from the US to my girlfriend in Vietnam and she loved them! I will definitely be using this company again. I really enjoyed the fact that they had a nice flat rate price. Thank you guys! Awesome service! Delivered on Valentines day for no extra charge!

I have order the flowers from 2flowers.com on 29 Dec 2012, the flowers need to send to NEW YORK for my friend birthday on 31 Dec 2012.But My friend did not receive it.I have email to the 2flowers.com to check, but no one to reply my email.I thing the staff of 2flowers.com stole my money from my credit card.

I sent flowers with chocolates to my family abroad, and they done a great job. Next day florist delivered.- I will place a new order for christmas..!

Thank You for your commitment and dedication
You guys are the best ! Great communication
You are my flower store for ever🌹🌹🌹🌹