24HourWristbands.com
reviews and complaints

BUYER BEWARE ... HIDDEN FEES, DOUBLE THE EXPECTED LEAD TIME, NO ONE WILL ANSWER YOUR CALL TO CUSTOMER SERVICE. JUST GOOGLE THEIR NAME AND DO NOT USE THEM!

Do not order from this company. You will regret it. There's no maybe about it, you absolutely will regret it. The 5 star rating you see is from a third party advertiser and you are asked to take the survey before you even place an order (Gives you $5 off your order)
I do promotions for events and typically have no issue whatsoever obtaining my event merchandise. I create my orders online, typically 2 to 3 weeks in advance and ensure rush production / shipping so it is ensured to arrive on time. This time around i made the mistake of running a little behind and saw the quick turnover promised by this company. I quickly learned that the term 'rush' is just a ploy to charge you a higher rate with 24hourwristbands.com. Yes, they will only take 24 hours to produce your item, however, what they don't tell you is that numerous holds are going to be placed on your order at every turn and they're going to miraculously lose the artwork files you send to them before production so they will have to conveniently delay your production time. I received a call not ten minutes after placing my order informing me that my. Jpg file was lost when submitting my order. At first i was like, "no biggie, i mean things like this happen". I submitted the original. Psd file (Which is what they requested) and received back a 'support ticket closed' email. All is good right? Wrong. First off, my 24 hour production wristbands get put on a day long hold due to a lack of inventory (Though i was able to order them on their site) , then a lack of inventory based on a new color and now i'm looking at going into my "24 hour production time" 2 days after placing my original order. But wait, there's more! When i called in to confirm all was well, i discovered they "never received" my. Psd file (Even though the ticket had been closed as 'document received') . So my three day shirt production is turning into 6 days and my selected shipping method is going to more than likely put me past my required date. In other words, this merchandise is more than likely a $1000 shipment of junk. Every "customer service" representative has been rude and more concerned with ending the call than helping me. At least three of the countless phone calls have ended with an "ok" and hanging up. No "thank you for choosing 24 hour wristband", not even a "thank you, goodbye", just "ok" then call termination. This company is completely unprofessional and completely empathetic about the needs of its customers, well, ex customers now. I'm currently waiting (Going on two hours) to receive a call back from customer service to make sure their production team even received my new. Psd file that i sent to one of the "customer service reps". This is quite possibly the worst company in existence, most definitely the worst company i've ever had the misfortune of working with. Overall i've spent at least 2 hours on the phone (Either on hold or speaking with a representative) since placing my order two days ago, i even had to create a special email folder for the ridiculous amounts of "hold" and "status updates" i've received from this company. If you need any kind of merchandise, do yourself a favor and use someone, anyone, else. Terrible, absolutely terrible company, that's all i have to say these people.

Update: received yet another hold on my account stating the design i submitted was 'full color' and in order to proceed they required roughly another $100 and consequently due to the holds, if i wanted my order on time i would have to pay for faster shipping (Roughly another $100) . I know you're probably thinking the full color thing is understandable and my fault, and i would too, had i not decided it was in my best interest to cancel my order and take the design elsewhere. According to the new company i am working with (Who is on schedule 100% to have my order completed tomorrow, imagine that a legitimate 5 day turn around!) i was being scammed because it is, in fact, only two color and thus i was charged for two colors with no issue. Also, i'll add that sitting here 6 days later with no posted refund. A message has been sent to their 'customer service' department, awaiting reply.

I purchased silicone wristbands from 24hourwristbands. Product is very inferior to any silicone wristbands I have ever seen. The debossed type is small and hardly debossed at all, just poor quality.

DO NOT ORDER FROM THIS COMPANY. YOU WILL REGRET IT. THERE'S NO MAYBE ABOUT IT, YOU ABSOLUTELY WILL REGRET IT. THE 5 STAR RATING YOU SEE IS FROM A THIRD PARTY ADVERTISER AND YOU ARE ASKED TO TAKE THE SURVEY BEFORE YOU EVEN PLACE AN ORDER (GIVES YOU $5 OFF YOUR ORDER)
I do promotions for events and typically have no issue whatsoever obtaining my event merchandise. I create my orders online, typically 2 to 3 weeks in advance and ensure rush production/shipping so it is ensured to arrive on time. This time around I made the mistake of running a little behind and saw the quick turnover promised by this company. I quickly learned that the term 'RUSH' is just a ploy to charge you a higher rate with 24hourwristbands.com. Yes, they will only take 24 hours to produce your item, however, what they don't tell you is that numerous holds are going to be placed on your order at every turn and they're going to miraculously lose the artwork files you send to them before production so they will have to conveniently delay your production time. I received a call not ten minutes after placing my order informing me that my .jpg file was lost when submitting my order. At first I was like, "No biggie, I mean things like this happen". I submitted the original .psd file (which is what they requested) and received back a 'support ticket closed' email. All is good right? WRONG. First off, my 24 hour production wristbands get put on a day long hold due to a lack of inventory (though I was able to order them on their site), then a lack of inventory based on a new color and now I'm looking at going into my "24 hour production time" 2 days after placing my original order. But wait, there's more! When I called in to confirm all was well, I discovered they "never received" my .psd file (even though the ticket had been closed as 'document received'). So my three day shirt production is turning into 6 days and my selected shipping method is going to more than likely put me past my required date. In other words, this merchandise is more than likely a $1000 shipment of junk. Every "customer service" representative has been rude and more concerned with ending the call than helping me. At least three of the countless phone calls have ended with an "Ok" and hanging up. No "Thank you for choosing 24 hour wristband", not even a "thank you, goodbye", just "Ok" then call termination. This company is completely unprofessional and completely empathetic about the needs of its customers, well, ex customers now. I'm currently waiting (going on two hours) to receive a call back from customer service to make sure their production team even received my new .psd file that I sent to one of the "customer service reps". This is quite possibly the worst company in existence, most definitely the worst company I've ever had the misfortune of working with. Overall I've spent at least 2 hours on the phone (either on hold or speaking with a representative) since placing my order two days ago, I even had to create a special email folder for the ridiculous amounts of "hold" and "status updates" I've received from this company. If you need any kind of merchandise, do yourself a favor and use someone, anyone, else. Terrible, absolutely terrible company, that's all I have to say these people.

Update: Received yet ANOTHER hold on my account stating the design I submitted was 'Full Color' and in order to proceed they required roughly another $100 and consequently due to the holds, if I wanted my order on time I would have to pay for faster shipping (roughly another $100). I know you're probably thinking the full color thing is understandable and my fault, and I would too, had I not decided it was in my best interest to cancel my order and take the design elsewhere. According to the new company I am working with (who is on schedule 100% to have my order completed tomorrow, imagine that a legitimate 5 day turn around!) I was being scammed because it is, in fact, only two color and thus I was charged for two colors with no issue. Also, I'll add that sitting here 6 days later with no posted refund. A message has been sent to their 'customer service' department, awaiting reply.

My name is Julian and I am the P.R. Coordinator for Imprint.com. I was recently appointed and I am looking into cases such as yours. I do apologize for the experience you had with us. I want you to know that we value you and your business. You didn't have to choose us. I would love the chance to make it up you. If there is anything that I can do to repair the relationship that was damaged, please do not hesitate to email me. Or you can send me your phone number and I will call you personally.

Julian Hernandez
P.R. & Marketing Coordinator
Imprint.com
Julian@imprint.com

Customer service was horrible! No one answers the phone..I did not get the color I wanted either.

Imprint.com was a huge mistake...horrible customer service. I received a product that was not even the color I ordered and they refused to help make it right. I had to call for days, email with no responses, long waits on hold only to be disconnected. My only choice was to dispute the charges with my credit card company. They need to be shut down, I don't understand how you can go against your printed terms and continue in business. I have read so many complaints exactly like mine, someone needs to stop them.

still Waiting and Waiting and Waiting on my order, calling is a waste of time, certainly, count down to a disconnect!
Ironic that the banner ad above this comment is for "Imprints.com"!
wow
Please DON"T click on it! Save your money, and the heartache!

Ordered 2, 200 wristbands for a charity event 24 days in advance - charged my credit card immediately. Got the immediate order confirmation saying my order received. I chose the "6 day production" option and 4 day shipping. I started to get worried on 2/24 and called their support line. They told me they couldn't address production issues and I'd have to call their customer service, this is after I waited for 15 minutes on hold to again go on hold for another 10 minutes. The gentlemen I spoke to was difficult to understand and told me it was the middle of the night in China where they're produced - he'd order a trouble ticket and they'd get back to me in 48 hours! No response, I called them back went through the same routine, wound up talking to a woman named Page who told me since I ordered 2200 the 6 day production time was null and void - read the small print in the terms of my agreement with them, etc. They have a US facility, they could've made this right instead - I have no wristbands for a Pediatric Cancer Charity! Thanks 24 hour wristbands - you guys are really great. On top of it all they're rude, detached and completely lacking in customer care.