24HourWristbands.com review: Customer Service 30

Not minty enough fix

Best wishes rachael

We purchased 2000 wristbands in a varied of colors with black ink and our agency's logo about a week ago. We received a proof, but the proof was on a light color so we confirmed the proof and placed our order. We had a major state event and when we received the royal blue and navy bands can not be read because the ink was black. No one showed a sample or thought that this would not be acceptable. 500 of our 2000 order is not usable. We have complained and we have yet to receive a phone call from anyone. We called customer service and they keep telling us that it is the sales department and some will review the ticket and call us. Also, they stated that we basically were out of luck because we approved the proof. Again, the proof was not in all of the colors we selected and it was on the color pink so of course it looked fine. We would at the least like some customer service and get a refund for the 500 bands that can not be used! We will never order again from this company and we plan on having thousands of order over the next few months!

This company advertised and assured me of 100 extra wristbands I ordered for marketing purposes. The website had you click on a tshirt offer for 9.95 as the promotion. I didn't want the promotional tshirt so did not click. Because I didn't get the tshirt, ...they say we cannot get the 100 wristbands...now. It was impossible to see that little trick when ordering. I called customer service and they hung up on me. I wrote customer service and they simply closed the ticket. This was a scam.

Tazwar Nayeem Murshed Said...

Hello Walter, The imprint color that you have chosen for the bands is Metallic Gold. This is such a color that whatever is being imprinted upon, it eventually fades away. If you even order from other companies, it will have an exact same result.We are sorry but there is not much we can do at the moment. The most we can offer you is 5% refund as a token of courtesy. Regards, Tazwar

Update Ticket

Comment... By eventually fading away you mean in a week! Can you point me to where you warn the customer that this color will fade and turn you wristbands to blanks in a matter of days. This is your policy and how you stand behind your work. Your token is well short of my expectation. I would expect a full credit and your expertise on what solution is available.
Very disappointed in this outcome.,
WH

Ordered 3 weeks ago. for 700 Glow in the dark wristbands for my company's launch party. 3 days ago (which was a week and a half late) I received plain white ones with my companies logo on them instead. I called and they opened up a ticket for my claim. They told me there was nothing they could do for me. Basically told me to kick rocks with no shoes on. So I told them, No, I want a refund. They then proceeded to tell me that all they could do was an $8 difference refund from plain white to glow in the dark. I told them Noooo, i want what I ordered or a full refund. then proceeded to ask me if I wanted a 50% refund. I once again said, Nooooo, I want what I fricken ordered, or I want a full refund. Why should the customer take the hit of your mess up?

Then they proceeded to ask me, "Would you like a full refund?"

No. I wouldn't. That's not what I've said twice, and that's not why I'm here. I don't get this company. Never using them again.
I have a 15, 000 wrist band order coming up soon too. And they will definitely not see a dime of it. So unprofessional. So fake.

I see this company has not gotten any better. I placed my order online, received a total and placed the order. They added another $88.19 on my order for tax/custom/handling/insurance. What a rip off. I called and was told the same thing as a lot of the other complaints on the page. Was told I had to call customer service. Called them, had to leave a voice mail. Called 30 minutes later, no one answered during normal business hour. As luck would have it they actually called me because the color lanyard was out of stock. I canceled the order at that point. Very RUDE customer service lady. Will never order from them again. If they were close by I would take a drive there and confront in person.

I have also been scammed by company. They ordered 100 wristbands I was supposed to get their promotion of 100 additional wristbands. Themain reason i ordered from them. And also because they said Printed in USA ( which is probably a lie also). I ordered them for my niece who is battling leukemia to show support. NOBODY at 24hourwristbands will talk to me- they put you on hold. I have tried filing a report via their website- with no response i waited a week and contacted them again- This time I and an operator who entered a form where i was able to go in and enter my issue. I was told it was shipped... they then close out the order. This is their customer service- or lack of it! SO THEY SCREWED ME OUT OF 100 WRISTBANDS>. I wish i saw their reviews before ordering from them. I entered an online review and got a quick response that they are "all about customer service and that they never get complaints" BULL! They also said that i could return bands...Oh yeah I am going to go to all of my nieces friends and ask for them back... DO NOT ORDER FROM THIS COMPANY! other issues is that printing wears off in days...Shoddy products! Dont waste your time!

Horrible company, will take your money and give you what they feel is your order. Worst experience, it should be a disgrace they are based in Texas.

I was running a Swim For The Cure fundraiser in October 2013 at my daughters school. I decide to order and donate wristbands to the girls swim team. The first order came and it was wrong, second order came it was wrong. I was running out of companies to see if I could get wristbands at the last minute when a wonderful man named Chris answered the phone at a company called Suddora. He said he just happened to come to work early that morning and the company wasn't even opened yet. I told he how 24 hour wristbands screwed me. Not only did I get the right wristbands I ordered there were 50 extras, 13 hope wristbands for the survivors and a water bottle. Thanks to the nice man at Suddora the fundraiser was a success and the 13 girls on the swim team raised $886 and decided to make it an annual event. You can bet I will be ordering my wristbands for Suddora in the future and you should to... Its is March 4, 2014 and I have still not receive a refund from 24 hour wristband they owe me $498 ... BEWARE...

I was not satisfied with 24 hours product nor the customer service. I've since used a company www.Skoolbandz.com. They are very professional and courteous Skoolbandz is also licensed to produce bands with logos for high schools throughout the country. Try them you won't be disappointed.

Ordered wristbands from this company and was very disappointed. Customer Service WILL NOT HELP YOU! I phoned my order into 24wristbands so our students would have bracelets during Random Acts of Kindness Week. I told the customer rep to have the bands say "pay it forward". The customer rep spelled it "pay it foward". When I tried to complain they told me since I approved the proof, that I was out of luck, this was from the manager himself. I challenged that there was not a disclaimer from they're company that I had to check for employee misspelling. FYI they're website says "Overall we strive to make sure our clients are satisfied working with Imprint.com. So please email us, chat with us, call us, submit a ticket. We want to hear from you, we want to help you, and most of all we want to make sure your experience with imprint.com is a positive one!" Serious mis-advertisement.

I wish I would have checked into this company prior to ordering. Now I am out $872. I placed my order in February for a girls conference through our church. At one point I had a question so I contacted the order department and the woman on the other line started out helpful, but then quickly became very rude so I told her I would order online (shame on me - I should have found another compay right then). She had indicated to me that I would be guaranteed to receive my order by March 1st, the conference was March 4th. I was ok with that until the date was getting closer and still no merchandise from them. I too tried calling "Customer Service" with no luck in getting to talk to a live person. I kept get putting on their holding system that repeats the same music over and over. Several times on hold for 15 minutes or longer with no one ever coming to the call. I though well I will just call the order department since I know I'll get a live person there. I inquired as to the status of my order only to be told that they didn't show it as being sent yet. The conference was in three days! Then I was told that someone would call me, but I never got a call. So I called again - thrown into Customer Service again - with no one answering my call. I called back to the order department again and was told they couldn't help me that I would need to speak to Customer Service, but I told them that no one answers the phone. I was immediately transferred to Customer Service before I could finish my sentence and then I decided I was going to hold for as long as it took. Finally I got into voicemail and left a message. No call back! I then decided to place a call to my credit card company and file a dispute for the charges. They took my information and began the dispute. They also thought that by filing my dispute I would hear from them right away - huh - still no call. Weeks went by before I got a call from 24 Hour Wristbands. Like several of the complaints above, I too was told that I would be getting an email, but never did. I never received the merchandise I ordered in time for the conference. I finally received the lanyards I ordered after the conference was over. So I called 24 Hour Wristbands and advised them that I expected a refund and/or if they would send me a pre-paid label I would be happy to send them back as I had no use for them after the conference. The man I spoke to gave me nothing but empty promises, none of which have held. I have called many many times and have not received a refund at all. Finally I was promised three weeks ago that I would be getting a refund for the wristbands that I never received, but I still haven't received a "check in the mail." I have emailed, but no response and no check. I could go on and on about my conversations with them. I too had a ticket filed and voiced my complaint on the ticket only to get an email stating my ticket was closed, resolved. WHAT? Nothing has been resolved. I have never been so frustrated in all my life with a company. I agree with everyone else who has stated how very unprofessional this company is. I too had to jump through hoops, pay overnight fees, etc with other companies to get the merchandise that I needed for the conference - but the difference in those companies that I dealt with was that I RECEIVED MY ORDER ON TIME EVEN WITH THE SHORT TIME I HAD LEFT BEFORE THE CONFERENCE AFTER 24 HOUR WRISTBANDS LEFT ME HANGING. I am still waiting for 24 Hour Wristbands to come through with their promises of a refund, but once again, they are unresponsive to my requests. To top it all off, they had the nerve to send to my credit card company a form stating that they had delivered the product to the customer and that they never received any phone calls or emails from me. REALLY - I just sent a 9 page timeline of my calls and emails to my credit card company. We'll see what happens next. Although I am not very hopeful that I will see any results with 24 Hour Wristbands. Please take my experience as a warning to you - do your homework before ordering anything online and most of all DO NOT USE 24 HOUR WRISTBANDS AS THEY WILL LET YOU DOWN - THEY DON'T LIVE UP TO THEIR NAME THAT'S FOR SURE.

i have recently purchased 250 wristbands from 24hour wristtbands and after they took a while to arrive i got worried and looked up on the internet about its history and all you guys reallly had me worried. but they have been good to me. my wrist have arrived they always emailed me back and i did not have a problem with them (:

Yes, same, same, same! I apparently ordered a font in which an apostrophe is not available. I tried several times to view my product on the order page, but it never appeared. The message on the product was simple (a koozie) so it wasn't huge. When I recevied the order, there were large, cartoon-esque stars in place of apostrophes and exclamation points. Do they not have quality control? Is it ok to print a 100 items with stars all over? It doesn't even look like ENGLISH. When I called, the "man" (jerk) I spoke with was extremely patronizing, explaining font semantics to me. I get it, not a problem - except that they are NOT what I ordered. If the font does not provide for apostrophes...someone needs to make a phone call or send an email. He continued to speak to me in an extremely unprofessional manner, then finally just hung up. HUNG UP! I'll be calling again and again, don't you worry, David.

WORST COMPANY EVER! 24 HOUR WRISTBANDS IS THE ###, SUCKIEST, MOST INCONSIDERATE, UNPROFESSIONAL, INEFFICIENT, UNRELIABLE BUSINESS I HAVE EVER DEALT WITH. Every time I call I have to be placed on hold for the duration of my afternoon. Once they finally give me to a manager as I have requested 600 times, then I have to start all over explaining my situation. You see, I ordered these wristbands for a funeral. Do you REALLY think at a time like that someone wants to be dealing with horrible customer service? Do you think anyone, at a time like that would have the patients to deal with complete ###s? I was trying desperately to keep my cool. But you see...I put my order on rush production and rush delivery. They were promised to arrive that Tuesday. Tuesday, I received nothing. When I called to check on the order I was told that they would be sent to me by May 24th. The funeral was on the 15th. That would do me no good. I asked them to just cancel my order and I would go somewhere else, but they told me there was NOOOO possible way to cancel the order because my wristbands had already been made. I said ok fine, then get them to me by Thursday. I paid an additional 150.00 to get my order shipped over night, and was told everything would get to me before the funeral. Thursday, I received nothing. When I called again I was told my order was still in production...funny because they just told me I couldn't cancel my order since it was already complete! How in the hell is it NOW still in production! They then gave me an estimated arrival time of May 30th. Weird how it keeps getting pushed farther back. Apparently they were coming from China and there was simply no way they could get to me any sooner. I told them to find a way. I was also then promised a refund on the extra shipping I paid for as well as an additional 20 perecent on the entire order. After screaming at a man for practically an entire day I was told they would be on my doorstep by Saturday at the earliest, but it was going to be almost impossible to get them done that soon. Magically, they showed up at 3:00 on Friday afternoon. Weird. 2 weeks later I had still not seen any type of refund come through. When I called to check on THAT I was told they had no record of any discount. After speaking to a manager yet again I was told to look for the 150.00 refund in 3-5 business days. A week later, nothing. 2 more phone calls and a month later, still nothing. Upon calling today I was told the refund was processed yesterday, wait 3-5 business days. The manager that promised the discount also claims he never said I would get 20 percent back. According to his policy, he can only give 10 percent on a previous order or 20 percent on a future order. I said, I will never use your God awful company again. I want 20 percent off of THIS order and to never deal with you again. He claimed he could not authorize that. I said then give me to someone who can. He informed me that he was the only one that could approve a discount...so I said wonderful! Approve it. He said he did not have the ability to do so...his computer would not let him because he must follow the policies set in place. Clearly then, you are not the highest up there is. I then requested to speak to the person who puts these policies in place, the owner of the company if I must. He had no idea who that was or how to contact them, and said this was not his problem anymore. I hung up. WORST SERVICE EVER. THEY SHOULD NOT LEGALLY BE ABLE TO CALL THEMSELVES 24 HOUR WRISTBAND IF THEY CANNOT LIVE UP TO THEIR NAME.
Thanks,
Very angry unhappy disappointed customer. I hate 24 hour wristband,

I placed an order for wrist bands with 2 day shipping and did receive my items as ordered and promised. The quality was great and the color was right. I have no complaints and would and will order again. I never spoke to anyone, all of my order was done online and I did receive a Fed-Ex shipping number which was updated and accurate.

i have been using the online chat feature from their website and gabrielle@imprint.com has been very helpful! we will see if we get our bands or not...

I agree with everyone else here. DO NOT USE THIS COMPANY! I wish I would have seen this site and others prior to placing my order. Of course, they charged my credit card the same day I placed the order. They seem to have that aspect under control. I have called and called and emailed. They are completely rude and have literally hung up on me on the phone. I told one person I would cancel my order and they said "FINE" and hung up. I am going to give it a couple more days before I contact the ftc.org.

I also used Wristbands With A Message after my experience with 24hourwristbands. I must be having bad luck with my wristbands, because this company didn't have the colors in stock! lol However, they did e-mail me immediately to let me know and gave me the option of switching colors or waiting for the shipment of my color to arrive. Wristbands with a message has been awesome!

BUYER BEWARE! This is the WORST company to deal with! DO NOT ORDER FROM THEM! I placed a 24 hour rush order with overnight shipping on a Saturday am. No where did I see that they do not completed or begin orders on the weekend. This order was for a high school football team whose coached died. They wanted the bracelets as a way to honor him at the funeral. I called on Monday to check the status and it was still in "production" which I think is a code for each call that you place to them. They told me that it would go out Monday evening. I called back around 7:00 pm and was told again that there was still time and it would go out for shipping that night and I would have them by 4:30 Tuesday. I checked the order status again this morning and nothing had changed. I called them again. Received the same "holding for 20 minutes only to be disconnected when I was the next call in line". When you do get through you are told that they can't help you and to call the customer service dept. which leaves you on hold and forces you to leave a message that they don't reply back to. I kept trying and got a human named Alex who again heard the funeral story. At first he seemed like he was going to take care of the situation. He told me that he would make sure they went out today and that he would expedite the shipping to "priority 1" and I'd have by 10:30 am. He said he would call me with the fed ex tracking number. Guess what? He did NOT ever call me. I placed another call to the customer service # and then their mail box was full. I finally got thru to another man who would not be helpful in the least. I told him that I wanted to speak to a supervisor since he could not provide me with a tracking number and would only tell me that it is supposed to be shipped tonight. He told me that there was no supervisor available and that he would write up a ticket and someone would call me after 24 hours. I told him by then it would be too late. He did not give a crap. I said just tell me if you are not going to get this shipped out. I just wanted to know so I could move on. He would not budge. I have placed another order with a company called Wrist Bands with a message. The man there named BJ was so helpful. When I retold the story to him he was bending over backwards to help me find a solution to getting the bracelets for the boys. He also said that he was surprised that the Attorney General has not shut that place down yet. He has heard many stories like mine. If you use 24 hour wristbands you will be sorry! I am going to contact my credit card company and dispute the charge (which of course is already showing up on my account activity). It seems they can get your money immediately but not do the work. I will be doing whatever I can to let people know about this AWFUL company.

I just wanted to get back with everyone and let you know that I did receive a full refund from the company (it was processed a day after my order was cancelled). Again, I didn't actually receive a product from them, but they have been nice to me and did refund the entire product as I requested.

I placed an order with this company about 2.5 weeks ago. I rushed it, but still hadn't received it. I submitted a ticket online and, luckily, I did hear back from someone. He was very nice and explained why the order was late. He refunded the amount I paid extra for rushing it, and offered to cancel the order and refund my money. I did opt for the refund, which he immediately (within 60 seconds) processed once I requested. It'll take a few days for me to get my money back, so I'll post another review to let everyone know how that went. Overall, I'm not going to get the product, so I can't comment on quality, and it did take a while for the initial response to my questions, but customer service was very nice and very fast once I talked to them.

This is a horrible company to deal with. They have you call a customer service line that disconnects you if nobody answers within 10 minutes. How convenient. They have HORRIBLE customer service. I was told twice they would submit a claim on my behalf for my refund, and I should receive an email within 5 minutes with this information - never got that email (go figure). They are a rude and shady company. Buyer beware! And forget fast delivery - it took me about a month to get my crap product.

Hi, Dear all, i have come across such thing before. then i know i need to get contact with the direct factory .so i search for some factory from china directly, and they provided me wonderful service as well as best quanlity. esp, shaoyu05@live.cn, you can contact them through this email. they are the factory directly in china. you will be satisfy with them once you get in touch with them.

Do a search for NBM Services to see what these thieves are up to! Their Rapid SSL certificate is only an image, not a real SSL and all their other sites are the same. This is how phishing companies work. SELL PRODUCTS REALLY CHEAP, THEN STEAL YOUR CREDIT CARD INFO. You all need to file complaints at ftc.org

THis company sucks! My mother placed an order October 27 for bracelets for my wedding which is december 18...NEXT WEEKEND! They sent us a bogus tracking number which was actually the number from china to them and have shipped us a thing! No one is helpful and I am really pissed that they will ruin our wedding favors as it is now too late to get something else ordered in time for the wedding! Is this mike person really helpful?! Advice please...We even offered to drive to SUgarland to pick them up but they said they dont do that!

I never talked to anyone, and they said my order was canceled without refunding the money...however somehow the bracelets did arrive the day I needed them...

I am in the exact same boat with them only my order was only $417. I was hung up on 9 times. This is the absolute worst company I have ever dealt with. Completely unexceptable!

Yes My order should be shipping right now but they are telling me my payment was not received. My paypal says the payment went through...I am trying to call their customer service but no one ever answers. I am wondering if they even make any wristbands at all. They are a complete scam. I will continue to tear down this company until I get my money back.

You should email mike@24hourwristbands.com. He'll be able to help you out.