24 Hour Fitness
reviews and complaints

I am making this complaint due to the fact that I was charged an annual fee that I was not aware of. My bank notified me that charge made an overdraft to my account. If I would have known they charged an annual fee I wouldn't sign up that's ridiculous. I want to speak to someone who can actually help me. The manager james at cutler bay was rude. No help at all. He couldn't even look my mother in the eyes while speaking.

I called the customer service number because I need to suspend my membership due to a medical emergency. I cannot make it into the gym because I cannot walk and they instructed me to call the corporate number because they cannot medically suspend my membership over the phone. I waited on hold for over 30 minutes. This was not unexpected, as the automated message mentioned long wait times. Finally, a representative answered. They introduced themselves quickly and I did not catch their name. They asked me who they were speaking with. I replied with my first name. The service representative then said "okay" and immediately hung up the call. I understand that accidents happen, but I was not immediately called back by the representative. I'm now tasked with calling the service line a second time, having to wait in the who knows how long queue a second time, to try and get my need taken care of. I am absolutely livid with this waste of my time and complete lack of customer service.

I locked in a fantastic monthly rate many years ago and had kept paying on it. Payments automatically were coming out of my account despite me not using 24 hour for personal reasons. I did not however want to cancel my membership because of how great my monthly membership was so I just kept paying on it in hopes that I wold be comfortable going back.

Well one year ago I changed bank accounts due to fraudulent activities. Going through and updating all of my accounts I overlooked 24 hour fitness. Today I started thinking about going back to using my membership and realized I had not noticed any payments go out. So I called a local gym and was notified that my account was cancelled as of Oct.

I realize this was due to non payment but why was I never contacted once. Not a letter, not a call, nothing! I verified this through the notes on my account. This tells me that for several years I paid on this account despite not using it only for them to cancel it at their leisure without giving me the courtesy of any kind of notice.

The frustrating thing about this is I recall them trying to get rid of my account in the past because my rates were so low. Which leads me to believe it's no surprise they just cancelled it without telling me. I'm honestly beyond disappointed seeing how poor their customer service was back then. Seems like it has not evolved much.

Good Afternoon,

This not not really a complaint but more like a suggestion. I have had a bad experience with a trainer at LA Fitness who was training my husband and went beyond to have an intimate relationship with him at the facility. However she was displaced from her position and might be looking for a job at 24 Hour Fitness. I would not like for her unprofessionalism to affect the reputation of your facilities. Her name is Jessica Wusttron Lopez and resides in Hollywood, Fl. This is a delicate yet embarrassing matter that has caused grief to my family. What you do with this information is up to you.

This place is worst than a zoo. The music is played so loud that after one hour of workout, you will get a headache. The lame excuses the staff and manager said that it is the pre-setting volume guided by the head quarter.

The trade-mills are broken and never fixed. Paper towels are not re-filled promptly. The audio plug in on trade mill will blast your mind since the TV tuner never works.

The club is stealing member's money each and every day and not providing services that they had advertised.

The restrooms are dirty and the place smells. I have been going to two 24 hours fitness facilities in San Jose and they are not 24 hours. It is a shame and this company is getting away with such a poor service. We as a consumers are locked in for a 2 years contract. I want to find a way to get full refund and cancel the membership. Thank you, Munir [protected].

The other day I was told my membership expired 2 weeks after it actually expired. I asked why they didn't warn me prior to it expiring. They didn't have an answer but told me I could finish my workout. I use Costo to get my membership and wasnt able to get up there during the week because of work. Saturday I went up there asking if I could workout and I was going to costo after. I would have went beore but It was 9:30 and Costo didn't open till 10. The gentleman went and got the manager Marcus. I explained to him my situation and he would not allow me because he said if it was 2 or 3 days he would but its been since may 9th. I explained to him they just told me the 2 days ago and asked why they never told me before. He said 24 hour isn't responsible for telling me this and it was costo's responsiblity. This made no since to me because its 24 hour membership regarless not to mention Costo only knows when I purchased it. They don't know when I sign up. I asked him nicely hoping he would be understanding and use good discretion, but he was treating me as if I was trying to get a free workout in with no intention of coming back. My workout partner asked if I could go as a guest and Marcus told him no. He Marcus had something against me. I've never done one thing to him. I don't even know him. I don't understand why someone could be this rude especially to a paying customer for 11 years. My workout partner had to go to another gym which was ridiculous.
Today a friend told me I could go to Costco online and print a voucher out, which is what I did. There was never an issue with me renewing my membership. Please contact me for any questions.

Sincerely,

Chris Malloy

I have been a member of 24hr Fitness since it opened and before that I was a member of Family Fitness which they purchased. Each time I go into 24 HR. Fitness and put in my phone number the machine say "see receptionist". This has been going on for YEARS. A number of times over the years, they employee will get my information sign me in and they say the problem will be fixed. But, it is never fixed.
Once again, this problem has been going on for YEARS!. Now, the employees, just have me go in and work out. This morning there is a new employee and she gives me the same old story. I became upset and told her this is the same problem that has been going on for years. I told her the company needs to fix the problem and stop bothering me. As I was walking away i told her my last name.
Then a trainer comes up gives me a hassle. When I finished working out I went up to him and said, I will give them the info one more time, but I wanted a written statement from him that if "see receptionist " comes up again, they will not harass
me and will let me go in to work out. He said he could not do this. I will say I got upset this morning because I am sick of dealing with the same problem over and over again, year after year.
I don't have a lot of time to work out so I want to get in and out. I have a husband with Parkinson's and I am his caretaker, which means I do everything for him. Because of this I can only be gone for short periods of time and don't need the hassle at the front desk each time I arrive. If you could be of assistance and clear up this problem I would greatly appreciate it. Mary Hopple

We have had two new managers within these last few weeks. Christy who was promoted, told me as a client that she was firing all the old crew and hiring all of her friends. She did just that on her last day a girl named Genesis whom everybody loved and had a high new client rate was fired just for spite.
Now we have some guy who vapes outside the door when you are coming to work out. Yes he is the replacing manager!

Can someone please look into this. It's all the talk of the club and doesn't reflect well!

I had to move to a different country for work and expected to be long haul. Haven't been able to cancel my membership with 24 hour fitness.

Have had a lot of calls and keep getting promises of cancellation and now after over 2 weeks of wait time I am have lost hope and starting to feel like they want to rip me off every month.

Huge mistake joining 24 hour fitness.

I joined 24hr fitness on 9/17 and my one yr membership was supposed to end on 9/18. Called them when it was close and they told me that the last payment would automatically stop on the expiration date. It is now 2/19 and they are still automatically withdrawing money from my bank account 6 months and $175 later. I did some research and found that they had a class action lawsuit against them in 2007 for this very reason. It seams like they have not learned and will continue to do this to there clients. I have called them several times with this issue with no resolve. Either take it to court, get a lawyer, write BBB, file complaint, write bad review, call your bank to stop it, etc... I don't know how to stop big business that just don't care. I will be calling them again and again to get my refund. I hope everyone else is still not getting robbed.
Andre Burns
[protected]
[protected]@gmail.com

I paid a year up front for my membership so I don't have to deal with paying month to month. In July, I added my husband to my account so he come workout with me. My husband doesn't ever go to the gym so we agreed it would be okay for me to cancel his membership. I went in to do that in October. I asked to speak to a manager so I could cancel my husbands membership. I can't recall the mans name but he didn't cancel my husbands membership like he told me did. Fast forward three months later and I'm still getting charged for my husbands membership. That's 120$ out of my account that shouldn't have been taken out. I went in today to again talk with a manager and have them actually cancel it. The lady seemed irritated to be helping me. I told her what had happened and she didn't apologize for the issue or reimburse me for their mistake. Instead she informed me that the guy manager didn't cancel my husbands membership, instead he took my husband off of my account and put him on his own. She confirmed that she canceled his membership. 2:00 o clock rolls around this afternoon and I check my email to see that the girl didn't only cancel my husbands membership but she canceled my membership as well!I called as soon as I saw that and informed the man over the phone that MY account had been canceled when I specifically asked TWO DIFFERENT TIME TO CANCEL MY HUSBANDS MEMBERSHIP. Why in the world would I cancel my membership when I I paid it all up front and have nothing left to pay. Im in disbelief how poorly this was handled. It's unfortunate 24 hour fitness treats their members this poorly. I will not be renewing my membership when it is up.

I bought a life time membership back in 1988 or 89 at Fitness Usa now there are no places for me to go work out. How do I get my money back. I paid over 1000 dollars for the membership. I bought my membership at the gym located in South Bend, Indiana when I was 18 yrs old. I don't have my card any more or client number but My Aunt Olga Fuller and I bought the membership together. She lives in Mishawaka, Indiana.