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24 Hour Fitness / terrible company!

1 12647 Alcosta Blvd., 5th Fl.San Ramon, CA, United States Review updated:
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I canceled my membership when my friend who worked in internal investigations for 24 Hour Fitness was terminated for what I believe is whistle blowing. Heres the kicker, it took 24 Hour Fitness 5 months (after I notified them of my request) to cancel my month-to-month membership. They continued to take money out of my checking account - like many others I see on this website. In fact, this is how I found this website. My friend said that it didn't surprise him that this delay happened, and that I wouldn't be able to fix things right away. This made me think that this happens way more than what I read here.

Ok, first of all I am very upset as I write this. It is interesting that my friend, who was working as an investigator or loss prevention employee, was terminated after he uncovered unlawful and ethical issues involving lower, middle, and upper-management staff. He said he couldn't tell me specific details about this at this time. I do know that he was devastated when he was terminated, as I know that he dedicated his everyday life to helping the members at 24 Hour Fitness. I asked him why they terminated him and he said that they didn't give him a reason, but he said that he had received a positive review and a raise just a month before. I know from talking to him (he was always at work) that he was dedicated to his job and did things like talking to members about their lockers, cars, and how they could prevent their cars from getting robbed.

I am writing this story because when I last spoke to my friend, I found out he had been blown-off by the legal department at 24 Hour Fitness leading up to his decision to sue them in court. He mentioned to me that his attorney just filed a lawsuit against 24 Hour Fitness in Orange County. Being that he was an internal investigator or loss prevention employee (I don't know the difference but I know that he looked into safety, ethical, and criminal problems) I know that he has witnessed all sorts of bad things that occurred and were tolerated on a regular basis. Heck, from the bad things I have seen written by so many of you on this board I’m sure he has a lot to say. Since I had to wait 5 months for 24 Hour Fitness to stop taking money out of my checking account (I still havent received a refund for this time I didnt use the gym) I don't have any faith in this company.

I asked my friend what exactly he is suing 24 Hour Fitness for. He said that he shouldnt tell me at this time because of confidentiality. I asked him if the lawsuit would become public record. He said he thinks so. So I asked why he couldnt say anything. He said that there are many detrimental issues addressed in the lawsuit. He also said he saved a lot of proof that will ultimately become part of the lawsuit through the discovery process. He said that at this time it would probably become part of the public record. I asked him if he could ask his lawyer what he could tell me. He probably wont, does anyone have any advice for me to get details from court records?

I know from my “friendly‬? discussions with him throughout his employment, that if any member knew what he knew, they would probably join another gym ASAP. I remember one time when I told him that I saw a news report about how many lockers and cars are constantly broken into. He said there are things that any business should do to address this issue and many have done so with excellent results. I am sure that this is going to be part of his lawsuit. I wonder if the celebrities like Magic Johnson, Andre Agassi, Lance Armstrong, and whoever else who have clubs named after them would be embarrassed when finding out about what he has to say.

One time my friend asked me advice about what I would do about some bad stuff he uncovered, but had no one to turn to that he felt safe doing so without losing his job. I was amazed at the management structure he was in that appeared to be like a “good ole boys club.

I asked him if I could see the lawsuit papers so I could get the juicy details. He said he didn't have a copy for me – and laughed at me, but said would give me the case number and a copy of the lawsuit when he gets it. I told him that I am pissed because of the problems that they caused him that I still see affect him today. I have known my “ex-employee¬? friend of 24 Hour Fitness for a long time and am going to do what I can legally do to let all of you know so you can help yourselves with issues that may be relevant.

The only problem at this time is that he wont give me details right now because he said, “it is not public record.‬? Is this true that he cant tell me? Well, if I have to, I intend to get a hold of the public record that I just know will probably be shocking for 24 Hour Fitness members, as soon as I can get it from the court house. Anyone who knows how to get this information can contact me to help me out (unless my friend will be able to give me his case information). My friend is being restrained about discussing the stuff he knows to others and myself. I think he doesn't want to tell me details of what he knows or has because he doesn't want to hurt his case against 24 Hour Fitness. Like I said, I am the opposite and will legally tell what I can find out from the courts on this case. I will update this as soon as I can, including the case number if it helps.

Va
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  • Ja
      28th of Apr, 2008
    0 Votes

    I cancelled my membership after my friend who worked in internal investigations for 24 Hour Fitness was terminated for what I believe is whistle blowing. Here’s the kicker, it took 24 Hour Fitness 5 months, after I notified them of my request, to cancel my month to month membership. They continued to take money out of my checking account - like many others I see on this website. In fact, this is how I found this website. My friend said that it didn’t surprise him that this delay happened, and that I wouldn’t be able to fix things right away. This made me think that this happens way more than what I read here.

    Ok, first of all I am very upset as I write this. It is interesting that my friend, who was working as an investigator or loss prevention employee, was terminated after he uncovered unlawful and ethical issues involving lower, middle, and upper management staff. He said he couldn’t tell me specific details about this at this time. I do know that he was devastated when he was terminated, as I know that he dedicated his everyday life to helping the members at 24 Hour Fitness. I asked him why they terminated him and he said that they didn’t give him a reason, but he said that he had received a positive review and a raise just a month before. I know from talking to him, he was always at work, that he was dedicated to his job and did things like talking to members about their lockers, cars, and how they could prevent their cars from getting robbed.

    I am writing this story because when I last spoke to my friend, I found out he had been blown-off by the legal department at 24 Hour Fitness leading up to his decision to sue them in court. He mentioned to me that his attorney just filed a lawsuit against 24 Hour Fitness in Orange County. Being that he was an internal investigator or loss prevention employee, I don’t know the difference but I know that he looked into safety, ethical, and criminal problems, I know that he has witnessed all sorts of bad things that occurred and were tolerated on a regular basis. Heck, from the bad things I have seen written by so many of you on this board I’m sure he has a lot to say. Since I had to wait 5 months for 24 Hour Fitness to stop taking money out of my checking account (I still haven’t received a refund for this time I didn’t use the gym) I don’t have any faith in this company.

    I asked my friend what exactly he is suing 24 Hour Fitness for. He said that he shouldn’t tell me at this time because of confidentiality. I asked him if the lawsuit would become public record. He said he thinks so. So I asked why he couldn’t say anything. He said that there are many detrimental issues addressed in the lawsuit. He also said he saved a lot of proof that will ultimately become part of the lawsuit through the discovery process. He said that at this time it would probably become part of the public record. I asked him if he could ask his lawyer what he could tell me. He probably won’t, does anyone have any advice for me to get details from court records?

    I know from my friendly discussions with him throughout his employment, that if any member knew what he knew, they would probably join another gym ASAP. I remember one time when I told him that I saw a news report about how many lockers and cars are constantly broken into. He said there are things that any business should do to address this issue and many have done so with excellent results. I’m sure that this is going to be part of his lawsuit. I wonder if the celebrities like Magic Johnson, Andre Agassi, Lance Armstrong, and whoever else who have clubs named after them would be embarrassed when finding out about what he has to say.

    One time my friend asked me advice about what I would do about some bad stuff he uncovered, but had no one to turn to that he felt safe doing so without losing his job. I was amazed at the management structure he was in that appeared to be like a “good ole boy’s club.”

    I asked him if I could see the lawsuit papers so I could get the juicy details. He said he didn’t have a copy for me and then laughed at me, but said would give me the case number and a copy of the lawsuit when he gets it. I told him that I am pissed because of the problems that they caused him that I still see affect him today. I have known my ex-employee friend of 24 Hour Fitness for a long time and am going to do what I can legally do to let all of you know so you can help yourselves with issues that may be relevant.

    The only problem at this time is that he won’t give me details right now because he said, it is not public record. Is this true that he can’t tell me? Well, if I have to, I intend to get a hold of the public record that I just know will probably be shocking for 24 Hour Fitness’s members, as soon as I can get it from the court house. Anyone who knows how to get this information can contact me to help me out, unless my friend will be able to give me his case information. My friend is being restrained about discussing the stuff he knows to others and myself. I think he doesn’t want to tell me details of what he knows or has because he doesn’t want to hurt his case against 24 Hour Fitness. Like I said, I am the opposite and will legally tell what I can find out from the courts on this case. I will update this as soon as I can, including the case number if it helps.


    he first stage before taking action is to make sure the comments you have found on the internet are indeed defamatory. This can be difficult to prove but essentially a comment will be defamatory if it tends to make 'reasonable' people think worse of its intended target.

  • Ja
      30th of Apr, 2008
    0 Votes

    I wanted to post the fact that I have been contacted by people treated poorly by 24 Hour Fitness, and by some that are sticking up for them, so I wanted to update my posting. Again, I am very upset at 24 Hour Fitness for over billing me and treating me badly when trying to fix it. No matter what any of you say, I am looking forward to see what happens with this lawsuit, and am looking out for you. And yes, I posted this (public record information) on another site because I think that it shouldn't be buried like some other cases I've seen on the internet.

    BTW, for those in favor of 24 Hour Fitness. You probably haven't had a billing issue or been treated poorly by them, so you're not in a proper position to comment objectively. Who are you to tell me what I should or shouldn't say about this matter. I am only telling what is public and what I have seen as far as the affects this has on my friend. I will post more when I can get it. I saw that the lawsuit was filed with the court. Since I can't get any documents out of my friend I will see if I can get them from the court. I am trying to contact my friend about this and I will see what he says about what I am doing. I think I am helping others like myself with information that may help when putting up with poor, rude, and irrational attitudes from this company.

  • Kr
      14th of Jun, 2008
    0 Votes

    you can't get any information because it is confidential - anyone would know that. that's why you sign and agreement with a lawyer ...why do you have to find out so bad anyway? if it is your "friend", this person will eventually tell you once it is over. you don't even know if it's a crime or eeoc related or whatever.

    quit peeing in your freaking panties and get a life!

  • Dy
      24th of Apr, 2009
    0 Votes

    Your friend has a legal case and needs to contact an attorney before the statue of limitations runs out.
    Finally this company is reaping the rewards of their unethical behavior. A $3.5 million lawsuit, which they lost (no surprise), was unsealed.
    /URL removed/
    When I had a problem with an older trainer at the UTC/La Jolla 24-Hour Fitness, I was treated unfairly and illegally by this company, especially one of the directors, Maxine Valenzuela. Beware, the employee who I complained about is still employed as a trainer. He has a police report for assault and battery during a road rage incident (public record SD court house), a restraining order issued and he admitted under oath to committing battery.
    If you are having problems with harassment, stalking, abuse by employees of 24-Hour Fitness, consult an attorney. I had a strong case, but never pursued it. I wish I had.
    I spoke with several attorneys but I waited too long. I did have a case and so does your friend. Please do something.

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