24 Hour Fitness
reviews and complaints

I was one of the "class" of victims who bought a long-term "all clubs" membership with fixed annual dues I paid faithfully. Meanwhile 24 Fitness denied me access to more and more locations by rebranding them "sport" or "supersport" after a minimal renovation. They settled the class action suit by offering to "upgrade" the "all clubs" membership for $5/month for "sport" clubs (which they have already started rebranded super-sports) and $10/month to "ultrasport" (the next scam rebranding I guess). The annual "all club" dues are paid annually by check, but the "upgrade" MUST be paid MONTHLY by EFT only. Don't like it; too bad. Complain to Member "Services" -- in the Phillipines and know nothing not on the web site. Impossible to get contact number in Carlsbad, CA HQ right up the road. They don't want to be bothered with members, just their money.

Avoid 24 Hour Fitness like the plague. They are the Microsoft of fitness in both size and their brazenly customer be damned attitude.

24 hour fitness deal. Pay upfront for 3 years, you will only pay $50/year thereafter.

I paid one year membership July 2009, through their website and it will expire soon.

A lot of members are enjoying paying only $50 per year, but 24 hour fitness took away this deal last July.

This deal was only informed to customers who visited and signed up with a sales person.

It was not informed in their web site at all.

It is not fair .!

Do I need to buy a membership for 3 years, then I need to buy it again? Price will go up each time.

i'm really upset about 24hour fitness customer service line. i had my account freezed for certain period of time and 24hour fitness reactivated on their own and charged my debit card. when i called to ask about this situation, only thing a guy telling me was that it can reactivate itself. i was really upset and ask for refund, and only reply was i can just go to the gym for a month. this is the worst customer service ever. i wanted to talk to the manager and the guy put me on hold for more then 10 mins, and i just hung up. when i freezed my account, they never told me anything about reactivation. when i asked to talk to the manager, this guy's only reply was " did i answer all of your questions?". he was mocking me for sure, he repeated the same question "did i answer all of your questions?" 3 times in a row.
worst service ever...
before you freeze the account at 24 hours, be sure to ask every little detail about reactivation and other hidden fees.

While attending a local professional sports game I won two free annual memberships to 24 hour fitness. I went to the club and filled out necessary paperwork to register for the membership without any apparent problems, but began to get charged for the membership within a couple of months of having joined. I've called the club twice and not been able to get someone on the phone who could help me, and even showed up once in person to the club and was told I needed to come back when a certain manager was there.

i SIGNED UP FOR A MONTH TO MONTH CONTRACT. AT LEAST I THOUGHT I DID. DEWAYNE THE GUY WHO RAN THE PLACE WAS COMPLETELY AWARE OF WHAT I WANTED SINCE MY HUSBAND (FRANK VAN GELDREN) ALSO SIGNED UP A FEW WEEKS BEFORE ME AND GOT THE MONTH TO MONTH. I EVEN SAID... THE MONTH TO MONTH CONTRACT RIGHT? YES HE SAID. WELL COME TO FIND OUT HE DIDNT PUT THAT ON THE CONTRACT I SIGNED AND I DIDNT REALIZE THAT. I MONTHS PAST AND IN THAT TIME WHEN EVER I WENT WITH MY DAUGHTERS OR HUSBAND THE PLACE WAS ALWAYS IN A STATE OF DISREPAIR! . WE PLAYED RACKETBALL WITH GARBAGE CANS ON THE COURT ALONG WITH THE WATER LEAK FROM THE ROOF! THERE WAS A FEW TIMES THAT I WENT ONLY TO HAVE TO RETURN HOME BECAUSE NO ONE WAS THERE TO OPEN THE PLACE UP! THEN THE ONE AND ONLY TREADMILL BROKE AND ANOTHER WASNT AVAILABLE FO A COUPLE OF WEEKS... IN THE MEANTIME I BROKE MY COCCYX BONE(TAILBONE) WHILE SLEDDING AND COULDNT GO BACK TO THE GYM. I DECIDED TO QUIT NOT ONLY BECAUSE OF MY PAIN BUT BECAUSE OF THE POOR MANAGMENT AND CONDITION OF THE BUILDING AND EQUIPMENT. I WAS TOLD BY ABC FINANCIAL THAT I NEEDED DEWAYNE TO FIX MY CONTRACT TO READ MONTH TO MONTH. WHEN I ATTEMPTED TO QUIT DEWAYNE WAS NOT THERE AND NO ONE ELSE COULD HELP ME. THERE WAS ONE TIME WHEN I WENT AND THERE WAS NOBODY THERE AT ALL BUT THE PLACE WAS OPENED! I LEFT A NOTE FOR DEWAYNE TO CALL ME ASAP AND I NEVER GOT THE CALL. MY HUSBAND AND I ARE QUITTING. I AM FORCED TO STOP PAYMENT AT THE BANK. SINCE GETTING IN TOUCH WITH DEWAYNE IS NOT POSSIABLE.. IM SORRY FOR BEING LIKE THIS BUT I WILL NOT CONTINUE TO PAY FOR
SOMETHING THAT IM NOT GETTING.
THANK YOU
LORI EDENS
P.S. MY HUSBAND IS QUITTING ALSO.

"Buyer Beware" Do not hire this personal trainer.
I purchased a package of 20, 50 minute personal training for over $1000. The first couple started out ok but it wasn't my husband signed up for training and was able to get a trainer that did a far better job. I noticed this trainer would come to the sessions unprepared and would try to wing the whole thing which was very obvious. She also would cut my sessions short my 5-10 minutes. The final breaking point was when I had to go out of town for a 3 week period and couldn't see her. When I came back I had lost 10 pounds due to really watching what I ate and logging everything along with walking. She was not happy that I had lost the 10 pounds instead she said my measurements had gone up and my body fat had only gone down by 1 tenth of a percent. At this point I decided not to say anything because I knew I had lost the weight fit into my smaller pants and she tried to tell me my hip measurement had gone up. Insane! At this point I started to realize that everytime my weight went up by just a little she would tell me my measurments had gone down or if I lost weight my measurements were the same so that I would continue to think I needed her. Every session she would hound me about committing to go 2 times a week when I told her I could not afford this. It wasn't until I had to cancel a session and didn't see her week and half this was after I had lost the 10 pounds, the next week I gained 1 back and she tried to tell me I had gone up 2% in body fat. I asked to explain this because it didnt make since that I had lost 10 pounds and only gone down a tenth of a percent, then all the sudden I gain one pound can go up 2% in body fat. She could not give me an explnation just kept saying I needed to see her more, so when I continued to question her she got snotty with me and said why dont I go get the f*cking book! At this point I said Im done and walked away because as the client you should never be cussed or yelled at. Then she proceeded to follow me out of the room and yell at me in front of the gym. She is real professional when she does something like that. Do not hire this women! Avoid her at all cost.

This is a public notice and warning that 24 Hour Fitness has a mentally distraught employee at the front desk who might decide to take it out on himself or others.

It is forseeable that he will cause harm to himself or others. I've alerted the corporate office through it's contact page on it's website and I've spoken to the club managers in the Laguna Hills and Laguna Niguel locations.

My life has been threatened multiple times by this employee because my religious beliefs are different from his and that I am also disabled.

This employee has admitted to 24 Hour Fitness that he has left me notes at the front desk. They have on tape where he took my ID, from me and then pursued me out in the parking lot, they did not have audio but he was telling me he was going to kill me.

It was agreed that if Rudy ever set foot back into the Laguna Niguel 24 Hour Fitness he would be fired. This was from his boss at Laguna Hills. However, Laguna Niguel needed someone to cover shift and the manager there just doesn't care.

Previously, I know other female members were stocked by past employees of this location. Then anyone can look at the complaints on this very site of men and women being stalked by 24 Hour Fitness employees and nothing ever being done to protect the members.

In my own case, I have had Rudy physically touch me, admit to leaving me threatening notes, they had a video of his pursuing me and today when I spoke to the club manager, he said that this guy is dependable and it's not like he work there full-time. If you have also been stalked by this employee either verbally or physically because you can not escape him as he works the front desk you are not alone.

I was refused entry to a class that had 7 open spots for sign up. I asked the guy why I couldn't go in and he wouldn't give me any explanation except the class was full. Then, he let 2 other people in the class after turning me away. I weigh over 200 pounds.

I complained to higher ups and received rudeness and chauvenism. Nobody has given me any more explanation than it was a "mistake" and they that's that. I feel I've been discriminated against and I think I was not allowed in the class because they perceived me to be some sort of liability because of my weight.

Every person at 24 Fitness I have spoken to about this has been apathetic and rude.

I have been a member for over a year now and never been humiliated by certain employee James until today.

My 8 yrs old son and I playing basketball in the gym and been told that the my son is not allowed to play basketball...We have been doing this for almost a year now about 3 times a week... The only reason why I signed up for a three year contract because I have been told by a member services that I can bring my son along with me to the facility where he can swim and play basketball...Why the policy has been change? Is it because I’m Asian? Why there's other white folks playing with their kids under 12 yrs old in the facility? A rude employee such James shouldn't be working with your company w/ a great expectation of customer service...My son loves to play basketball and by taking his privilege away means a lot to me as a parent...I am hoping that James kids wouldn't be treated as we we're treated badly today...I feel that I would enroll to other fitness center that we will be treated fairly because of our skin... Is 24 hour fitness prefers white folks over us Asian?

I've been getting billed monthly when i cancelled my account 2 months ago. I would like this figured out ASAP.

I have been a member of 24 Hour Fitness for nearly 20 years. I even worked for them in the late 1990's & early 2000's. By working for them I knew the service agreements like the back of my hand. Every section and every clause...

This month, I was balancing my account and noticed... my 24 Hour Fitness dues were increased?!? I was like... hold on, I know my contract did not allow for a dues increase nor did it give 24 Hour Fitness the right to raise my dues.

I called the club I go to and the worker told me they sent me a letter last month notifing me of the increase and 24 Hour Fitness's agreements reserve the right to increase dues... yadda yadda yadda. She confirmed my address on file and I did not recieve a letter. I am also signed up via their e-mail system... and didnt get an e-mail either.

I tried to explain that I knew my agreement front back and side to side as I worked for the company and it does not allow a dues increase and I know the agreements have changed 3 times since I have worked for them.

Long story short... I asked for a copy of my original agreement/contract and the worker stated, I can send you our current agreement. I explained I didnt want the current one as I signed and agreed to a different one... she placed me on hold and when she came back she said she would try and request it but it would cost me $20.00 and she doubted they could get me the original copy as 24 Hour Fitness has basically closed their corporate offices in Southern California and moved everything to Asia to save money.

The increase is not that large... but its the principle. Not to mention if they increased my dues... they have or will increase the other 5 million + members which easily adds hundreds of millions to their company...
Is this legal? Can they do this? I dont want to cancel my membership as the club is 2 blocks from my house... and I know the local workers can not do anything...
What if anything can I do?

Joined 24 Hour Fitness many years ago with a large payment up front for the first 3 years. This contract guaranteed a set rate of renewal for "lifetime" after completion of the first 3 years. The contract was for an "All Club" this included the upper level "Sport Club". 24 Hour is now remodeling and upgrading many of the clubs that have been neglected for years in order to compete with more modern competitors. The signs they hang on the remodeled club include the adjective Super in front of Sport. When they add the adjective Super 24 Hour claims this then allows them to deny access to "All Club " members unless they are willing to "upgrade their membership" This is simply a thinly disguised attempt at voiding current rates and forcing higher rates on long time customers that have locked in rates. If you would be interested in the possibility of a class action and are a currently effected "All Club member please visit the following site for more info.

http://sites.google.com/site/24hourfitnessclassactionoregon/ Joined 24 Hour Fitness many years ago with a large payment up front for the first 3 years. This contract guaranteed a set rate of renewal for "lifetime" after completion of the first 3 years. The contract was for an "All Club" this included the upper level "Sport Club". 24 Hour is now remodeling and upgrading many of the clubs that have been neglected for years in order to compete with more modern competitors. The signs they hang on the remodeled club include the adjective Super in front of Sport. When they add the adjective Super 24 Hour claims this then allows them to deny access to "All Club " members unless they are willing to "upgrade their membership" This is simply a thinly disguised attempt at voiding current rates and forcing higher rates on long time customers that have locked in rates. If you would be interested in the possibility of a class action and are a currently effected "All Club member please visit the following site for more info.

http://sites.google.com/site/24hourfitnessclassactionoregon/

I have been a 24 Hour Fitness member since 2000. I got a deal with them back then with prepaid of 3 yr of membership, and $99 annual due thereafter. I haven't been really working out for the past couple of years and using their facility maybe once in a blue moon. I went in to work out couple weeks ago and was informed that my membership was terminated due to missing payment. The only way they can activate my membership is to provide proof of payment. My annual due date is 6/22/09, which is 7 months ago and I can't remember how I paid it and not to mention tracking my proof of payment. Basically, 24 Hour Fitness staff told me it's my problem, not their problem and nothing they can do about it. I went work out 8/31/09 (I put a comment on my Facebook and that's how I remember my last workout date), and no one told me that they didn't receive my due in June. Apparently, 24 Hour Fitness does have a 90 day grace period, so if someone would have told me I missed my payment when I last worked out on 8/31/09, I would have paid $99 and stayed on my membership (though I believe I made the payment but somehow didn't go through, as I have been paying for the last 10 years). All 24 Hour Fitness staff said "Sorry about that, again nothing we can do". I called the Club and membership services, all I got was run-around and "nothing we can do" & "you can negotiate a new contract with us". One membership service rep did tell me that he saw a note about payment on my account, but the company never got through it. He needed to check with Support Team and would get back to me. Of course, I never hear back from 24 Hr Fitness. I called again, and 24 Hr Fitness acted like nothing had happened and never heard my situation.
I am completely pissed at the way they treat loyal customer. There's always a solution to something. 24 Hour Fitness just simply doesn't care, they are after $, not care about you as a customer, not care about your health (They pretend they do when they try to persuade you to sign the Personal Training sessions). I see it as they try to screw me out of the sweet deal I got 10 yrs ago. I have no faith in this company and completely disappointed about how they treat consumers. DON"T GO TO 24 Hour Fitness, unprofessional, unethical, disgusting customer services.

I am not a member of 24 Hour Fitness, but my friend talked me into trying a kick box class with her using a free pass. I went to the class with her not intending to set up any membership, just to try the class. After the class, I was pulled aside by the night manager working and he was very demanding in setting up a membership. I explained to him I was not interested and he got really pushy and rude and claimed we were "using" his gym and that he would have to charge us. We were completely surprised that he was saying the things he was saying. He insulted my friends job as a fitness instructor for a local gym and was talking down to us. I think his attitude towards me and my friend was completely uncalled for, unnecessary, and very rude as we did nothing wrong. He made me and my friend insulted enough that I had to make a complaint. This is not the way potential customers (or any customers for that matter) should be treated.

I have a two-year paid membership with 24 hour fitness and got some coupons in the mail to bring guests to their facility. The coupons said "Free 7-day pass". I took my sister to the gym with me and gave her one of the passes I got in the mail. At the club entrance I handed my membership sans ID, as usual, and my sister handed her pass. The girl at the front desk gave us an attitude and asked my sister for ID. She told my sister "we need proof that you are in this country legally". I looked at her in disbelief and blurted out "What does that have to do with working out?!" to what she replied that she was just doing her job and denied us entrance. I told her that I highly doubted that if we were blonde and blue-eyed that she would be asking if we were legal and told he she is a racist. She then said she would call the manager.

When the manager arrived he listened to her twisted version of the story, and also gave us an condescending attitude while he insisted that her employee was not a racist, looking at us like we were the problem. I told him the same thing I told her, that if we were blonde and blue-eyed our migratory status wouldn't be in question at a gym. I explained to him that I had gotten two "Free 7-day Pass" coupons in the mail, and that I had given my blonde, blue-eyed ex one of them, and that when he used it no ID was asked of him. He was let in without any questions or issues. The receptionist barely looked up at him and at the coupon when he used it. I explained that the difference in treatment was evident, and re-affirmed that therefore his employee was a racist. He gave us some excuse that he had recently changed the policy and told his employees to start asking for IDs. I replied that she didn't just ask for ID, that she asked for proof that my sister "was in the country legally" and that I deemed the question a racist one, because it obviously emanated from the way the way we look. He said he knew his employee well and that she's not a racist "because she has a couple of polynesian friends" and because she was so nice despite being "the minority here, she is not LDS [meaning mormon]". Neither my sister nor I are mormon either, but I decided to focus on the issue of race and not religion, so I said nothing in regards to our religious beliefs. I told him that just because his employee said hi to a couple of brown people didn't mean she wasn't a racist, and that I highly doubt that in this era of political correctness anyone in a metropolitan area could get away with being openly racist, I mean, we have a black president! I explained that being racist means that you judge people based on their appereance and the color of their skin, and that just because we are latinas doesn't mean that we are illegals, and that she had obviously made that association in her head, because otherwise she would have asked for proof of being "in the country legally. I mean seriously, who asks that except inmmigration? How is that relevant for admittance to a gym? The conversation went on and at some point, the manager, Cameron Crawford, lost his cool despite of my composure and yelled "I want you to leave". I thought to myself, "We are not only being discriminated against, but also being verbally abused and kicked out because we complained?!". I kept my cool, continued making my point, and didn't leave. He finally said "we all say things we don't mean, she didn't mean to be racist and she's sorry". Then he said he was busy and blew us off. We left.

My sister and I decided to go to a different 24 Hour Fitness (Trolley Square, UT). We were let in without a problem. My sister was able to get in with the coupon that I got in the mail. No ID, no legal status questions. The issue at the other venue was obviously not company policy. It was a blatent example of racism and discrimination. For the record, though it is irrelevant to the issue, I am an American Citizen and my sister is in the country legally.

I still can't believe I pay for a facility who employs people who treat others like this. I don't think they should keep getting away with it. There should be consequences.

I go to the 24 Hour Fitness in NW Houston - located between Louetta and Spring Cypress. For the last five years, I've heard about how car windows get smashed so cell phones, brief cases, and other items can be grabbed. I never take anything tempting to that gym. And I always park at the very front center of the gym.

Last night (November 15), some jerk smashed my window in order to steal my cell phone! Can you imagine that! I parked in the center row, 3rd parking space from the front entrance. My driver's side window facing the front desk. The theif smashed the window and grabbed my phone. No witnesses. No one saw him. This happened at 1145pm at night. Between 11:45pm and 12:30 am.

I have to replace the window of the rental car ($98). I also need to buy a new cell phone, which is going to cost more than the $100 I paid through Sprint since I am not eligible for an upgrade.

I called Patty, the manager, at this 24 hour location. She knows about the thefts in the parking lot. The is an ongoing racket. Yet, the manager doesn't get the undercover police involved in stopping the crime. They always smash the windows of 24 hour fitness customers because they know they will be in the gym for an hour or so. You go in the gym, and they smash your window.

Patty would not pay for my window. Nor would she get the police involved in stopping the crimes. Her car has been smashed. A lot of they guys I work out with at 24 hour fitness, including a cop, have been robbed in the same way. Even an FBI agent, who had his trunk cleaned out, including his firearm.

24 Hour Fitness should do more than put up a written warning about thefts in their parking lots. They should make sure their parking lots are secure. And they should get the police involved to catch the gang or ring of crooks targeting their parking lots.

Im furious about my window being smashed. And Im without a cell phone. The parking lot always has smashed glass in it. And the manager, Patty, doesnt do anything about the ongoing thefts.

This place is a load of garbage. It is super dressed up and full of great equipment, teachers and trainers. Unfortunately - the managament blows. I have heard numerous complaints from not only employees but already EX employees. How does a BRAND NEW business already have EX employees from their new Annapolis location? I'll tell you why - they cannot handle pressure. They do not stick to their word. A very nice Front Desk person has been reprimanded numerous times for offering out the FREE pass that NUMEROUS websites have been telling about - Darren BLUFFin [figures his last name fits] on the other hand feels that they are not to just be "given away". This has been said in front of potential clients and new clients.

The male consulers are a hoot. They pick and choose which potential member they want to talk to - assuming they only pick someone who looks like they will buy a membership versus asking for a free pass. They are money hungry.

The Kids Club is interesting as well. When you walk in this peppy young woman greets you and tells you about the place. It is meant for a huge range of children and yet there are no sections for this to really happen. Mom's have dropped off infants to be held by the employees - those same employees are trying to run around, chase after kids, keep an eye on 10-12 kids per person and sign new and current members in. Seems like a whole lot going on.

The fact that this gym came to Annapolis meant a new change for Annapolations. Instead of it being positive - its corporate and unfair. It took away business from multiple local gyms - such as Big Vanilla, Golds, Evolutions, Annapolis Athletic, Curves and Sport Fit - for really, nothing. Sure its brand new equipment but in my mind - knowing employees are being talked down to by BLUFF, they already have multiple employees who have quit, and are not fair in their sales - then why bother?

I much prefer a gym who has foundation in our area - Annapolis is a great place and we have kept it that way. Lately - our area has been infected with a lot of chain stores/rest. which is unlike who we were a couple years ago. This gym can be a positive for some people but as a whole picture - id rather settle for some older equipment, familiar faces and trustworthy manangment.

I still can't believe that a___holes like this guy actually have jobs dealing with people. Here is the email I wrote them, to which they still haven't replied:

"I'm writing still in disbelief of something that transpired at about 2:30 a.m this morning at the club. I had arrived following work and was hoping to visit the steam room which for some reason was shut down. This is usually not the case, so I sought out the attendant, a Mr. XXXXX (think his first name was XXXX) to see if he could help me. I asked him what was going on and he really didn't know either, but told me the steam would probably go back on at 4:30 a.m. I accepted his response and went back to my workout. I was using an incline bench in the free weight area and apparently he was organizing the weights. While I was obviously exercising, Mr. XXXX shouted (exact words) "Hey boss man, just leave the weights". I politely told him I wasn't finished yet and he glared at me. I sat back down on the bench and began another set when I was surprised to see Mr. XXXXX in the mirror carrying weight plates to the bench and slamming them onto the plate holder while I was exercising. I stopped and said nothing, waiting for him to finish. He continued to glare at me saying nothing. I finished and left the weights in place as he instructed. While I was using another machine, Davis approached me and told me "Go pick up the weights". Having lost my patience with him, I conversationally replied "I'm busy right now". He mumbled something and continued to reorganize the area. I completed my workout and had no further dealings with him.
I’ve been in gyms since I was a boy. For someone to slam weight plates onto a piece of equipment being used by a person not only represents an extremely rude sort of behavior, but an outright safety issue that borders upon criminal. Nevada law defines assault as "Willfully placing a person in reasonable apprehension of immediate bodily injury". Mr. XXXXXX actions could have very well done this. As I write, I'm still in disbelief over what took place. I like to respectfully ask you to address this incident. I will not stop patronizing that gym. In 24 years of being a "Gym Rat", I've not only ever been treated this way by an attendant, I’ve never even heard of such behavior.
You should know that I, and other patrons I’ve spoken with, have noticed an unfortunate downward trend in the overall quality of the facilities here in Las Vegas. Certain gyms only have certain facilities open for certain hours, not "24 Hours" as the name suggests. I'm noticing more and more that some areas, especially basketball courts and steam rooms, are almost always closed at odd hours and of all places, in Las Vegas, a 24 hour town. As stated, I've always been a satisfied customer with 24 Hour Fitness. Mr. XXXXX threatening behavior tonight was the last thing I ever expected. In my line of work, I deal with irate people every day and pride myself on being able to conduct myself with genuine concern and esteem in spite of how unprovoked and illogical their demeanor may be. This morning was over the top. Please respond to me within 24 Hours as to how this will be addressed. Also, please be advised that if Mr. XXXX threatens me again or engages in any other sort of harassing behavior by endangering me without reason, while I'm trying to use the facilities that I pay for, I will not hesitate to contact authorities. There is no place for this sort of conduct at the gym, a place where most of us customers to rejuvenate and gain health and vitality, not to be subjected to immature and thuggish behavior at the hands of staff members. I was extremely let down. Please inform me of your plan of action. Thank you."

I'm going to the gym armed now. Can you believe this is actually being put up with? Don't waste your money folks...there are better companies, better options and fewer headaches. These guys have really gone to the toilet. It's a shame because they used to be great.

They have a broken stairmaster type machine that squeaks. It's a high pitched metal scraping metal sound that's so loud that it hurts your ears. The guy using the machine maybe couldn't hear it because his earphones were on so loud. After putting up with that sound for about 20 mins. I asked a trainer at the fornt desk if she could do something about it, like maybe ask the guy to move over to another machine. She said a work order has been placed and as long as it's technically NOT broken, so people can still use it. That's is SO SELFISH! Why don't they think in everyone else using that room that has to put up with that noise. It's like your car alarm going off and staying that way for 30 mins. straight, but at a higher pitch. I think their policy sucks and that trainer was not helpful! She was so rude and didn't try to help even though many people were leaving the room because of the noise.

I am a part of, and have been a part of, 24 Hour Fitness for the past 15 years. I have an All Access Membership and have from the day I signed up. When I signed up, I was told that my membership cost would never rise, and it has not, and I was told that I could use any club, anywhere at any time, as the stipulation in my contract, what I signed up for and what I pay for.

They have built a new club in Everett, Washington that is a "Super Club". It replaces the current club I use, my main club and the club I signed up at. I received a letter on 8/26/08 dated 8/8/08 stating that in order for me to use the "new and improved" club with new "options" I would have to pay $9.99 more a month. This new club offers no more than my old club offered. The letter states: indoor pool, 24/7 access, free weights, bastketball court, kids club ~ All of which the old club had. The new club does not have raquetball, pickle ball or an indoor track, which is what we used. Furthermore, I am appalled that I have to pay more on my All Access Contract to use this new club. I have pulled my contract to find out at which point I missed that if a new club was built, I was going to have to pay for it. I didn't find it. I have initiated a complaint with the Better Business Bureau, you are my next step and then I am on to the Attorney General. I see through Google that this has happened in other areas and is being researched. I am wondering why 24 Hour Fitness didn't make a smarter business decision and grandfather existing members in to use the new club and are advertising new contracts accordingly. I am letting everyone I know about this to make their own complaints and most of them already have. I will not be using the new club until this is resovled as I believe that I signed up for a service, I have a contract and I fully expect this business to honor this contract. I hope that you can get the word out so that those members feel that they can come forward with their complaints and do not fall victim to this practice. I do hope that 24 Hr Fitness really looked into the legalities of this letter and are acting as they should be acting. I hope my contract is honored. I just would like to get the word out that this is not a good business practice. Perhaps this is completely legal and morale and I am wrong, this is why I am sending you this email right now.