24 Hour Fitness
reviews and complaints

11/20/2016 - Center Parkway 24 Hour Fitness Gym Facility -

Horrendous $20 Guest Day Fee - Customer Service Reps are absolute incompetent trolls. This facility looks like it's managed by monkeys because there's a huge lack of maintenance and care for their machines. Half of the dumbbells are always missing and there's no staff on the floor monitoring anything. I hope this discourages people signing up for 24 Hour Fitness - they've become the MCGYM of the United States. This isn't the first location I've visited and they are pretty on par in regards to how terrible their facilities are managed. I lasted a full 20-30 mins of the gym before the stench and dissatisfaction got to me and had to leave. I called to complain and was given this solution "We can offer you another day to come in." Seriously? Now why in the hell would I come back. Would you go back to a restaurant who served you food that tasted like crap and offered you to come back to try that same crap again? Hell no.

24 Hour Fitness is a joke.

I purchased a $750 lifetime membership, and also a $300 personal training session package 2 years later.
I went to travel abroad for a few months, and I was a month late paying my membership fee. I tried to pay online and it would not go through. I then called the customer service. They put me on hold, transferred me, and also told me they'd call me back. I was unable to get my so-called "lifetime" membership back. Once I got to someone that was able to find my account they told me that it's been too long to re-activate. . 3 months being too long to reactivate when it took them 2 months to find my account and call me back.

I then realized that 24 hour gym is a SCAM.
They STOLE $750 for 2 years of gym membership, and they also STOLE $300 for a training session I never redeemed.

24 hour fitness "freeze account loophole" used to take our money.

Several months ago when my wife was having health issues I called 24 hour fitness to have her membership cancelled. The customer service rep talked me into letting them freeze the account in case my wife got better and wanted to go back. It would be frozen for several months. I asked if they would notify me before they started charging us again in case my wife was not well so I could cancel. They told me yes.

But that was misleading. What they really meant was they would notify us via email that same day I called. And that the email would have language in it that stated they would automatically start charging us again in the future until we cancelled and then they would refuse to refund the charges.

They use the loophole of sending an email that could easily go into a spam folder and never be seen, as their entire point to stand behind and take your money until you catch them.

I recently got charged again for the membership that we wanted to cancel several months ago. Apparently the "freeze" on the account expired and we were not notified they would start charging us again.

I called 24 hour fitness on 4/8/16 and spoke to customer dis-service about the charges and had to speak to a supervisor. The supervisor didn't care and just worked to get me off the phone after finally cancelling our membership.

I went to the actual 24 hour fitness center in chino hills ca and asked for a manager to tell them what happened. The local manager should know why they lose current and any future business from an unhappy client.

I asked for a manager and got someone who said they were a manager but didn't have a manager tag on. I went through everything with him. Then an assistant manager named wayne stepped in and he just tried to reinforce the loophole they use with the email.

They really don't care at all and you can tell they've been prepped on how to handle an unhappy customer who is complaining about getting charged when they shouldn't. They stand behind the loophole of sending an email months ago and said they could prove they sent it. That makes me think this is a strategy to grab extra fees later. I asked why there is no mechanism in place to ensure their clients see it, like clicking an authorization link. They just reply they sent it.

Their point is they sent a notice via email several months ago so they could start charging me now. My point is I specifically asked if I would be notified before they started charging us again so I could make a decision and they gave a misleading answer.

My opinion is all they care about is your money. When you walk in to the chino hills 24 hour fitness center the left side looks like a mini infomercial area pushing all of their products and supplements.

Their attitude about caring more for my immediate fee than doing what is right made me wonder how much care they actually put into keeping their machines clean for you. It made me wonder if the people in the kids room are qualified to make sure another kid doesn't come in who is sick, putting your kids at risk.

I wonder how many people lose a month or two's membership fees like we did and don't complain, and how much money 24 hour fitness is taking from them.

Since they refused to refund the charges, including one that happened in the last few days, I'm filing complaints with the BBB and several consumer sites. Anytime a health related conversation comes up with friends, family, or at our local church (which is a mile away from the chino hills 24 hour fitness center), I will bring up how we got ripped off by a 24 hour fitness loophole where they misled us.

I will recommend to everyone from now on they choose any other gym except for 24 hour fitness. This is not how customers should be treated.

Would you want to be treated this way?

Companies will continue to prey on people if we let them. Speak up and go online what you aren't treated fairly or are taken advantage of. I'd recommend staying away from 24 hour fitness. Our family will.

So, I go to the gym after debating if I felt like it all day. Walked to my car feeling exhilarating after a good swim and what do I see as I get closer. Glass on the ground. Yes, some low life broke into my car. Went back in to the gym to ask if there had been any similar issues and was told, "Yes we have had reports over the last few months." So, I wanted to know why hadn't the incidents been announced to it's member so they are aware and cautious. They replied, "We had a sign on the door at one point, and we put a sign on pole outside. All we can do is make an incident report..." I'm not a violent person but at that point I could see myself jump across the counter on all of them looking bewildered .. A sign on a pole - we are not looking for lost dogs. Also, the side I parked on, of course, doesn't have cameras. Why? Why would you not invest in cameras on which ever side there aren't any. Just maybe the people that are breaking in know there are no cameras. Geez! Anyway, I said all of that to say, the 24 Hour Fitness on Westheimer and the beltway in Houston, TX does not care about their members safety and neglected to provide proper communication that may save its members headaches and financial loss!

My office is actively investigating 24 hour fitness regarding their contracts, policies, and fee increases. We would like to hear from you about what you were told, what your contracts say (if you still have them), and what happened when your fee increased. If you have any information or copy of your contract, please send me an email at [protected]@kctlegal.com.

For all of you out there with memberships at 24hourFitness, beware. In 2008, 24hourFitness (in Round Rock) ran a promotion that if you prepaid 2 years at typical rate, you would receive 3rd year free, and then lock in a lifetime rate of $49 per year, so long as you paid yearly fee on time. Now, 24hourFitness is reneging on this agreement. My yearly rate has tripled this year. Many consumer protection websites are recording the complaints of angry 24hourFitness clients with this same promotional fee structure. I contacted the 24hourFitness billing department - they were completely unhelpful and denied that anyone had locked in lifetime discounted rates. They claimed to right to change their fee structure at will. They refused to admit that there was a "spirit of good faith" in the contract. Those of you with promotional membership fee structures at 24hourFitness should review your contracts carefully. I will not be renewing my contract with this dishonest corporation.

After being a member for over 15 years and holding a contract for life, my renewal fees increased by 100%. I called them and I was told to pay or quit, that they would not honor the lifetime agreement. The were not willing to review my contract. My renewal fees are $49.00 and it went up to $100 for one year.

I took out a membership at the Westhiemer branch in Houston, TX. When I took it out I had asked if this would permit me to use the Woodlands branch on Lake Woodlands. The assistant told me YES it would be ok and that I wouldn't be able to use the one in the Galleria area. I took out the membership based on this information. When I went to the Woodlands club I was told I had to have a super-sport membership. This required upgrading and paying over more money and increasing my monthly payment. I was missold the membership based on false claims. They will not cancel my membership without an exorbitant early termination fee of $300. If I stop paying they threatened to send it out to a collection agency. Their customer service is very poor. I have complained to them and basically they want their money. A terrible company

Went to my local 24 hr Fitness asked Rep. about my dues. Told the wrong information. That my yearly dues would be automatically debited from my account. Went back and they let me in. Now I was told my membership has been canceled and will not reinstate my membership. I've had my membership since 2002 and this is the way you treat your clients. NICE

I paid an upfront fee in 2006 and was told I was locked into a lifetime rate of $29/year. Just informed that the price is increased to $129/year. I am so disappointment with this company. It's bad enough they make no effort to maintain the gym equipment, but now they raise my membership by 444%! I'm concerned what next year is going to look like. The worst part of all this is I feel as if I have no recourse to dispute this issue. Ethically this is a clear violation and I feel this should be a legal issue as well.

I started to use gym of www.24hourfitness.com. The first impression wasn’t good as I wanted. The ladies shower was terrible and I couldn’t use it. It was smelly, dirty and mould was on the walls. I told the receptionist about it, but she replied that she didn’t clean this place and basically she didn’t care about it. It wasn’t very professionally and inappropriate to speak with the customers like this.

I've been a member for nearly 20 years and now my gym dues have been jacked up by 40%. I've asked repeatedly to see a copy of my contract, been told they will send it twice, still waiting.
I signed a contract, negotiated to get a good price. This is not ethical, doesn't seem legal. 24 has absolutely no customer loyalty.
I'd love to join in on any future lawsuits that will surely be coming.

In October 2007 I signed a life time membership contract with 24 hour fitness with an initial payment of $600 for the first three years and $29 annual fee starting the 4th year and beyond. I was told the annual fee $29 will not be changed as long as I pay it on time every year to keep my membership alive.
Recently I received a letter from 24 hour fitness to tell me they are increasing my annual fee from $29 to $79. This contradicts what I was told when I was sold the membership in October 2007.
Either the 24 hour fitness person lied about the annual fee of this life time membership contract or the 24 hour fitness is increasing the annual fee illegally.
I would like 24 hour fitness to honor what they said to me when they sold me the membership, that is, to keep the annual fee at $29.
Thank you.

In 2006 I purchased a 3-year prepaid membership for myself and my daughter. In 2007 I purchased a 3-year prepaid membership for my wife. All 3 contracts expressed the same terms and conditions. Section 3c indicates that a yearly membership due will not increase more than 5% from that current year and that a notice of increase would be sent out each calendar year prior to renewal. The increase for "prepaid membership" was vague. An increase from $29 per year to a $104 yearly due is approximately a 359% increase in one calendar year and is outrageous. 24 Hour fitness has not honored the spirit of the contract. At the time of enrollment the 24-hour Fitness staff ensured us that the increase would never be more than 5% on only once per year.

I signed up with $489.81 initial payment for 36 months, then after should be $49 per year.
I was told by the representative that $49/year will be for life and the annual amount will not change forever.
Today, I received a letter from 24 hour fitness that my annual fee will increase to $99/year.
This is 100% increase in annual membership price. This is outrageous!

I join 24hr membership starting with payment of lum sum 3 year memebership, every year after that is $29 for the life of the contract. I just received letter that its raised the fee to $79. Can they do that? is that a breach of contract? I see a lot of other people on the web has the same problem. I am pretty sure that there might be a class action lawsuit coming. So what am I to do as this point. Should just pay it or not?

I've got Lifetime Membership from 24 hour fitness on year 2007 for both me and my wife. When I signed the contract, they told me that it is a great promotion, which we will only have to pay $29 per year for rest of our life after I pay for first three years in full. I paid for both me and my wife's due and paid $29 for past a few years. Our dues are September 4th and somehow, they stopped sending me the bill. Fortunately, I did not forget to make payment on time by calling them and visit them. Yesterday, I wanted to make my payment for next year and found out that my dues are $79 per person, instead of $29. I thought it was some kind of mistake. I called the membership and waited for over 40 minutes and failed to talk to anyone. I called the local 24 hour fitness and they gave me a different phone number for the membership. I called again and finally I was able to talk to someone after about 30 minutes of waiting. The representative told me that due to the equipment change and other cost, my due has increased from $29 to $79. I explained that my membership is a Lifetime membership and I been told that my due will not increase until I die! She simply told me that it is not true and there is nothing she can do. I asked her, "Are you saying that if I don't want to pay $79 or not pay by September 4th, just get out from 24 hour fitness member?" and she simply said "Yes!" I couldn't talk a few seconds. After a few seconds, I tried to explain to her that I've told from your agent that my dues will not change and she said "I don't know bout that." and she offer to sending me the contract which it says that they can raise my due. Well, I went on the 24 Hour Fitness website and tried to open my agreement. Guess what! All of other buttons were working, but when I click on my agreement button, the website got freeze. I tried more than 5 times to do this.
I just want 24 Hour Fitness to continue my membership with Lifetime $29 deal that I got promised. It is like the government issue a forever stamp and tell everyone to add more stamp for a letter after a few years. Also, if they increase, it should be a reasonable rate. $29 to $79? That is almost 250% raise without any notice. I still do not agree with any increase, but especially this unreasonable increase is non sense. My signing code for 24 hour fitness is [protected] and my wife's is [protected]. Please help me out what to do.

Just found out that my next year renewal is increasing over 300%. Asked why when it's been the same since 2006 when I joined all they offered me was to get a copy of my original contract that states they have the right to increase my renewal. Poor customer service and a real ripoff. I can understand a modest increase, 10 maybe even 20%. But 300% and no explanation after 9 years is really just not acceptable especially with the only explanation being that they have a right to increase

The 24 Hour Fitness Club where I was a member for 26 years moved from the building where I joined originally, to what was previously a QFC Grocery store building. This was also a move that put the club another 3 miles further away from my residence down a road that is exceptionally clogged with traffic at workout time.
I tried to cancel my membership IN PERSON at the club. They said that this was not possible. I was required to call into their business center to cancel. After being put on hold for just shy of 20 minutes with the most obnoxious, screeching, hotel lobby type music playing in my ear I finally hung up.
I tried again at a later time, and got through to a human. They cancelled my original account, but they would not cancel the account that I was paying for with my bank, but the account name was in the name of a girlfriend from 9 years ago. They said that I would have to get her to cancel the account. Really? She lives in New Jersey as far as I know and I live in Washington State. I don't have a clue on how to get in touch with her.
24 Hour Fitness will not cancel my account coming from my checking because they have the debit card number in their system and not my checking account number. I explained that this debit number has changed probably 5 times since 2005 due to a co-worker's stolen Laptop with financial info on board, The Target fiasco, and me just letting my debit card get sucked back into the machine twice due to distractions. Not a member friendly establishment unless you are trying to OPEN a membership.

24 Hour Fitness has been my home/ club for over a year now. The members are super friendly and I love helping them out with their training every now and then. I am a personal trainer so I decided to apply for a personal training job at my 24 Hour fitness club. I got the personal training job but ended up living after a month in the position to finish my school. I continue to give the club members free wellness pointers whenever I am training at the gym.

Since my club is predominantly Caucasian with handful of minorities, the fitness manager seems to be fine whenever I have a white guy/female as my training partner. I decided to train with one of my African American friend, who also works at the club and fitness manager was very upset and they club ended up terminating my membership. I asked the club manager why my membership was revoke but he was unable to give me a honest response. I want them to refund me my $300 membership fee or I am suing them asap for racism and wrongful termination of membership. Enough is enough!