24/7 Hockey / Lost package, poor customer service!
Last year I placed an order with 24/7 Hockey for just over $700 of hockey equipment from their webpage. They filled the order and sent it out in to packages. One of the packages arrived and the other did not, so I contacted them concerning this. They were good about giving me the UPS shipping number, which I used to see that one of the packages was delivered to the wrong address. When I contacted UPS about this they said the shipper needed to file the lost package form. When I contacted 24/7 Hockey (via the web and their webpage message) to ask them to contact UPS so the problem could be resolved, I would not get any response from them. I have tried to contact them a number of times and I have only had one response, which was "What was your problem again?"....and after I explained it all again, there was no response from them.
If the lost package was worth only $30 or $40, I would be willing to walk away from it all and just never buy from them again, but the package included over $300 of hockey equipment.
The amazing part to me is that this is how a business would reply to a customer. They have never once acknowledged that there was a problem, or suggested any willingness to resolving it. I guess I have had good experiences with businesses in the past being willing to resolve a problem that I was so taken back by this experience.
Macomb, MI 48042