Ordered a pair of shoes for work size 5 (which is my normal size.) They arrived and were really very very very big...More like a 10!!! I phoned them and asked whether if I returned them, they would send me a size 3. Simon Rose of this company said that this would be fine...I paid the postage to send the shoes back to them. Phoned to confirm whether they had recevied the '5s' back. They had...And I haven't heard from them since.
So all in all I have paid for the shoes and extra packaging. And have no shoes in my possession... And now their phone number is not working