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21st Century Insurance / 21st.com
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1.8 16 Reviews

21st Century Insurance / 21st.com Complaints Summary

3 Resolved
13 Unresolved
Our verdict: With 21st Century Insurance / 21st.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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21st Century Insurance / 21st.com reviews & complaints 16

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Newest 21st Century Insurance / 21st.com reviews & complaints

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6:41 pm EDT

21st Century Insurance / 21st.com Auto insurance

I am trying to create a log in Account. The website keep saying my auto policy does not exist. And my driver's license number also does not exist. 3 or 4 times unable to get through last time I called. The recording said that was in 20 minutes wait time. I was on hold for 1 hour and 28 minutes. Finally spoke with An agent who told me that their computer was running slow and she put me on hold and then hung up. I called you back again was told the was it 20 minute wait time. Very very frustrated I want to create an account so I can log in to my policy I believe there's a payment due but I am not certain and since I cannot access my policy I cannot do.

Desired outcome: Please have someone call me [protected]

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12:39 pm EDT
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21st Century Insurance / 21st.com Customer Service

Update:

After sending numerous emails and waiting on hold in an attempt to cancel my 21st Century Insurance policy, I finally decided to call the California Insurance Commissioner to complain. They apparently have been receiving several calls a day for the same. They said to try calling this number [protected]), which I did. Low and behold, I got a live person on the phone. She apologized and said they are attempting to hire new reps and people to answer the phones. I subsequently cancelled my policy.

Desired outcome: I cancelled my policy after 45 years with them.

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12:40 pm EDT
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21st Century Insurance / 21st.com Customer service wait time

Every time we have needed to call the customer service line the wait time has been OVER an hour. We recently have just wanted to cancel coverage on one vehicle, but the client portal would not allow it, even though there is a tab for cancelling a vehicle. So, we are stuck trying to get through on the phone. Completely unacceptable. Blatant disregard for customer needs. Going to fire them and find another insurance company.

Desired outcome: 21st Century would have the decency to adequately staff their customer service dept. Our premiums are payed on time, but we are treated like mud when we need to speak with a representative.

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5:00 pm EDT

21st Century Insurance / 21st.com Roadside Assistance

My policy number is [protected]. I called Roadside Assistance today, 6/6/23 to address a lock out during the 11:00 lunch hour. I was told by the customer service agent that I was not in their system and they could not find me so I would have to pay for lock out service with a credit card. Since I was locked out of my car, I had no way of giving my policy number. She stated there was no other way to find me in the system.

I don't think it was right to ask me to pay for a service that is suppose to be included in the $1800 six month policy fee I already paid for. I had to Uber back to my work and problem solve how to get back to my car. This is unacceptable service. You just lost a loyal customer.

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7:31 pm EDT

21st Century Insurance / 21st.com Roadside Service

On July 16, 22 at around 5 pm, I called 21st roadside service for a tow. After being on the phone for at least an hour the assistant came on the phone and said she couldn't find my policy [protected]) then she hung up on me. I called back at least 5 more time's explaining that I'm a 21st century client calling for roadside service and not a Farmers customer, my policy was finally found. I informed the lady that I was in a bad place on Eleventh St (highway 205) in Tracy California, again I was put on hold for nearly another hour before being told that she was trying to find a provider. I then called a friend that resides in Tracy, he came because he is aware of the rural area we were in, so he came jacked up my car, removed all the lugs except for 1, by this time the roadside found a provider that came about 45 minutes later. He removed the 1 lug, put on safety tire with 3 lugs and told us we'd be safe to drive to Modesto on the safety tire, which was low on air. He was asked to inflate tire. Then we were told his truck doesn't have air, but we would be able to make it to Modesto. After getting on the the rural road, the tire began shaking, wobbling, grinding and making noises that was terrifying. We could only drive 5-10 miles on the rural road with no lighting, no human existence with cars and 18 wheelers almost hitting us from the rear because they couldn't tell if we were on the road with flasher's on ! This was a most terrifying evening. Yet we proceeded the 20 mile journey. Also we were to be charged $175 for a tire change ,out of pocket $100 (that only 1 lug nut was removed by the two man) we told him we'd had the insurance for decades, he called his dispatch, they still told him to collect the $100. The safety tire is no longer any good the lugs have grinded larger holes and the rim is torn up. This has been a most stressful time ever for 2 disabled seniors, out in a rural area with no help and afraid to stop

Desired outcome: 1. I would like my car towed to the Modesto Nissan dealership to replace my rotor and lug nuts 2. I would like to be reimbursed my $100 out of pocket expense3. I want my Safety tire replaced

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9:17 am EDT
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21st Century Insurance / 21st.com Dishonest behavior

I received a notice from my auto insurance company (21st Century auto insurance) that my auto payment was "Declined". When I called my bank and asked why it was declined they researched it and informed me that it was "never presented" to the bank. I was charged $20.00 for a "Declined" auto payment when they were able to get the payment when I gave them the same information they had on record. When the bank provided the proof to 21st Century, they recognized the error and would refund the $20.00. I asked a supervisor(Team Leader) if he would let me know why this happened. Still waiting for both the explanation and the $20.00, It took two days and four hours of phone time. I policy will change to another company in 3 months.

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Missglam67
Northridge, US
Oct 17, 2014 6:39 pm EDT

They do not care about why you were late on your payment. If your bank account was hacked and you have to close it and it affects their payments they will not waive the late fees. To add insult to injury they won't accept your payments unless you include the late fees. If you don't pay the late fees they will cancel your policy and demand hefty reinstatement fees and also demand that you pay the remaining premium on top of it. In my case that came to a sum of $300 and that was mostly fees! Unacceptable! Outrageous! I was left with no insurance and with an apathetic supervisor that was unbending and feet planted firmly saying "Sorry I can't help you!" Never mind I was in tears because I did not have the $300 to reinstate. The attitude was "You don't have $300? Oh too bad, so sad. I guess you won't have insurance with us! Go somewhere else, lady!" Anyway I told them I would put them on blast on every social media site I could find and even my local newspaper

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11:31 am EDT
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21st Century Insurance / 21st.com not involved in accident results in insurance increase

My wife was falsely accused of having an accident. The other driver filled a claim with her insurance company and made a fraudulent police report. The police report indicates that there is no damage to our vehicle but 21st Century claims adjuster paid the claim to the other party, indicated my wife was at fault, without every contacting her for her side of the event. They are refusing to review this claim now and they raised our rates by $1600 a year as a result.

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12:36 pm EDT
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21st Century Insurance / 21st.com withholding a refund.

I submitted an online form for a quote on auto insurance. After accepting their price they advised me to arrange for payment online. I paid in full for 6 months, then found that they had changed the coverage to accomodate the price. I called on the phone to assure changes in coverage and a new price. The old incorrect policy was canceled and a new policy issued. It has now been 2 weeks and I can't get a refund for the original policy. I also can't get any TRUTH from anyone there. They seem like practiced liars. Do not trust this company.

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from Colorado
, US
Feb 13, 2014 2:19 pm EST

I went to a car dealer to trade my car, Carfax states my car was declared total loss five years a go by an insurance company, happen to be at that time 21st century
I contacted Carfax to clear my car name since it was my only car from 2006 till this moment and never been in a total loss car accident!
Investigation still going on and not sure if I will be able to clear my car title and be able to trade it in!
I lost that deal and not sure how long I have to wait to be able to sale my car!

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3:30 am EDT
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21st Century Insurance / 21st.com Charges fees to make payments

21st Century's latest scam is to charge $15 fee when your automatic credit card payment (AutoPay) fails. They are charging you $15 for nothing basically. It doesn't cost them a dime when your AutoPay fails.

21st Century recommends using AutoPay to avoid the $3.50 fee for a one time credit card payment., what a joke.

You may have heard about the recent data breach Global Payments, a credit card processor that processes $120 billion in transactions per year. 1.5 million credit cards were affected, including my Visa card. Bank of America issued me a new card. Soon after that, I received an email from 21st Century stating my AutoPay failed and my account was removed from the AutoPay plan. The email said nothing about a fee, I noticed the fee when I logged in to update my credit card and renew my policy.

I imagine 21st Century made hundreds of thousands of dollars from the credit card data breach. Makes me wonder.

I refuse to pay $15 for nothing. I will be calling 21st to renew my policy. If they do not waive the fee, I will wave bye bye to 21st Century.

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2:34 pm EST
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21st Century Insurance / 21st.com unreasonable rate increases

DO NOT DO BUSINESS WITH 21st CENTURY. Their rates may seem appealing at first but that will change. I chose both auto and home insurance coverage only to see unjustified rate increases of up to 18% a year. They are like a loan shark.
Also, if you file a claim and you will regret it! They will get their money back quickly by hammering you with rate increases. They will not respond to emails sent directly to them over a period of weeks through their website.

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GaNative
Stone Mountain, US
Feb 15, 2012 3:58 am EST

I agree. Stay away from this company. This is the former AIG Insurance Company that we as taxpayers bailed out of financial trouble. Increasing rates is how they thank us.

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4:31 pm EST

21st Century Insurance / 21st.com Stay away

PLEASE DO NEVER TAKE AUTO INSURANCE OUT WITH THIS COMPANY IF YOU DECIDE TO NOT USE THEIR SERVICES LIKE I DID. I DID TAKE A POLICY OUT WITH THEM AND WITHIN TWO HOURS I FOUND A DIFFERENT AUTO INSURANCE COMPANY WITH MUCH BETTER RATES AND CANCELLED THE POLICY I HAD JUST TAKEN OUT WITH 21ST CENTURY. WELL THEY HAD TAKEN THE MONEY OFF MY DEBIT CARD AND NOW IT IS LIKE A NIGHTMARE TRYING TO GET THIS REFUND BACK. I HAVE TALKED TO MANY REP’S AND EVEN A SUPERVISOR WITH ALL OF THEM HAVING DIFFERENT WAYS I AM GOING TO RECIEVE THIS REFUND AND IT HAS BEEN ALMOST TWO WEEKS NOW AND NO REFUND. I AM FURIOUS WITH THIS COMPANY AND WOULD ADVISE ANY ONE CONSIDERING TAKING OUT INSURANCE WITH THESE PEOPLE TO PLEASE GO TO ANOTHER COMPANY, THESE PEOPLE WANT TO TAKE YOUR MONEY BUT DO NOT WANT TO RETURN IT IN A TIMELY FASHION.
I WILL BE FINDING EVERY WAY POSSIBLE TO GET THE WORD OUT TO CONSUMERS ABOUT THIS COMPANY.
IF ANYONE HAS HAD TROUBLE WITH THIS COMPANY EMAIL ME AT [protected]@gmail.com AND LET ME KNOW YOUR STORY AND MAYBE WE GET ENOUGH PEOPLE TOGETHER WE CAN MAKE THEM TAKE NOTICE AND THEY WILL CHANGE THE WAY THEY DO BUSINESS.

21ST CENTURY INSURANCE
P.O. BOX 155510 WILMINGTON, DELAWARE [protected]
[protected] | http://21stcentury.com

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Stranded on the Road
felton, US
Jun 27, 2012 8:05 am EDT
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I have been a 21st customer for many many years, but have hardly ever had to make a claim. Last week my car broke down near the middle of my hometown about 4 in the afternoon. I called 21st, and got a recording asking if they could use my cell phone to locate me, to which I agreed. The recorded voice then said that they were busy in my area, and would not be able to help me for at least 4 hours, and to please call back in 4 hours. There was no way to talk to an agent, and I didn't even know if I would be able to talk to a person when I called back in 4 hours. For all I know, I could have gotten the same recording for days. Things didn't look all that busy in town, and I could even see a parked tow truck from where I was standing. So I made other arrangements to get my car home, since it was clear 21st wasn't going to be of any help. The next morning I called 21st to let them know that this was not a good way to treat customers, and eventually I spoke to a person in the Roadside Assistance dept. She told me she didn't know how or why this happened, and I never heard anything else from them. I now realize that the Roadside Assistance I have been paying for is completely worthless. It looks good on paper and on my insurance card, but they can't be relied on to help if you really need roadside assistance. I'm just thankful I was near home and wasn't stranded in some unknown or possibly dangerous place far from home. From this I learned that I need to have some form of roadside or towing insurance, other than 21st, and I'm glad I learned that so close to home. I have never had an accident that 21st had to pay for, and this makes me wonder if they would also try to be unreachable if I needed to make a claim. So I advise people to not rely on the Roadside Assistance part of the policy.

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scammed and mad about it
Redford, US
Feb 01, 2012 6:00 pm EST
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In July 2011, I purchased full coverage auto insurance from 21st century online . It was for six months and I paid in advance and three months later in October 2011 they cancelled my policy for non-payment and refused to refund three months premiums. Don't do business with these crooks! They refuse to even talk to me.

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9:45 pm EST

21st Century Insurance / 21st.com Wants to raise my renewal premium by almost 38% for no reason!

I had been a customer of State Farm, but in July of this year, I switched my auto insurance to 21st Century Insurance after they gave me an insurance quote which was $175 a year cheaper.

My current six month policy premium with 21st Century Insurance is $543.57, so imagine my surprise when I received my policy renewal the other day and discovered that my renewal policy premium will be increased by approximately 38% to $749.81!

I have no idea why 21st Century Insurance feels the need to increase my premium by such an outrageous amount, as I have not had any tickets or accidents since long before I became a customer last July, and the premium increase is far more than the 5% across the board rate increase that they notified me of in the policy renewal paperwork.

Since there is no reasonable excuse for a 38% increase in my insurance premium, I emailed them and asked them to give me an explanation as to why they feel that they have the right to raise my premium so dramatically. It has been almost 2 weeks, and I have not yet received a reply.

Since we live in a free market and I am not obligated to remain a customer of a company which is trying to rip me off, I reserve the right to find a cheaper insurance premium with another insurance company. If 21st Century Insurance will not lower my insurance premium to a more reasonable amount, I won't renew my policy when it expires on January 1st.

Before I became a customer of 21st Century Insurance, I was warned by a friend (and former customer of 21st Century Insurance) that they are an unethical company and they would dramatically raise my premiums after the first six months. As it turns out, my friend was correct, and I was a fool for believing that they were an honest company. In my opinion, 21st Century Insurance is nothing more than a bait and switch scam!

I will remain a customer of 21st Century Insurance if my six month renewal premium is priced at $570.75. This amount reflects a rate increase in the amount of 5%.

I have absolutely no intention of renewing my insurance policy with 21st Century Insurance if they attempt to charge me any amount over $570.75.

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imajem
Englewood, US
Aug 01, 2011 8:27 pm EDT
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I bought a 6 months policy on 4/20/11 for 109.09, a credit of 7.07 was issued on 4/28/11. They cancelledTthe policy on 7/21/11 as agreed on by Jeffrey Gasick and supposedly his supervisor but refunded only 31.11 on 6/24/11 and refuse to issue a complete refund of 51.01 (51.01 - 31.11 = 19.90 ) sighting origination fees etc which should have been taken care in the first policy. They've written so many policies it's hard to keep tract. Instead of cancelling the policy, they wrote a new one on 7/22/11 and claim I owe them 138.? more. Jeffrey Gasick couldn't seem to find the refund that had already been issued...I had the copy in my possession!
These are crooks par excellence, creating one excuse and charge after another!
Another call to "Deborrah", asking why they issued another policy on 7/22. She says they had to issue a new one so they could cancelled the other one?These are definitely ###S! None knows what the other is doing!
DO NOT DO BUSINESS WITH THESE JERKS!

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Karen A. Spies
Fountain Valley, US
Feb 03, 2011 6:55 am EST
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I was under the impression that I had FULL coverage...well, I had an accident, when the rains came down in December. I was exiting off the 22fry, NOT speeding, no one in front of me and no one behind. The exit has a "candy cane" curve to it, as soon as i went to curve my stearing wheel with the curve itself, all of the sudden I had no controll of my vehicle. my tires hydroplained and sent me spinning. I did a couple of 360's and finally hit the side rail of the off ramp with my passenger side taking the brunt of the impact, and landing facing the opposite direction. On Impact I did hit my head on the windshield-drivers window, and was bumped around. Come to find out that I can't even go to my Dr.'s to get checked out because I was NOT aware I needed..."MED-PAY"? What the HELL is THAT! I've always carried FULL coverage, NEVER ever was I denied medical care. That little "rule" or clause or whatever you want to call it, was NEVER disclosed to me in ANY WAY - SHAPE or FORM! I do have some back issues that are congenital and progressive in it's degeneration as I age.
So, currently I'm a nursing student, and don't have any private insurance coverage at thjis time. So I know for a fact if that issue was mentioned about having extra coverage for medical expenses I may have...Iwould have ADDED it. I was mislead and now I have some Dr' bills that I cannot pay. Then I received your paperwork for my "renewal" and my insurance premium went up $55.00 a month! So I call and speak to this absolute A_ S, who was so RUDE and could care -a-less that I had "concerns" about my policy. He continued to tell me that after a "certain" amount of money/damage payed out, that it's automatically DEEMED MY fault! That is the MOST rediculous thing I have heard! How can it be my fault when mother nature was in controll? How? There was nothing wrong with my Tires, OR was there a visible "water puddle" to DODGE! I haven't been in an accident that was my fault EVER, in my 30yrs behind the wheel. This increase in rate is so wrong AND outrageous, and I will not stop untill someone takes another look into this unjustice from My insurance Co., that I pay EVERY month and have for years! Who can I turn too? I feel like I'm fighting City Hall or something. There needs to be some sort of
explanation as to why I'm "at fault" and why my premiums are now too expensive for me to keep with the insurance coverage I have/had.

Sincerely, Karen S.

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waytogo1953
Saint Louis, US
Jan 13, 2012 6:08 pm EST

Do not get into This scheme wiTh This company... my payments were not what They said and cancelled me wiThout any warning at all. I called Them about a bill and found out I had been cancelled even Though I was paid Through The 23rd of January. I was cancelled on The 6Th. They make The premiums very low at first and Then do not stand by The payment agreements and make you pay or They cancel. My payments were 1@223.00 and 5 @183.56 I paid 2@223.00 august and September 1@183.56 October 1@334.00 November and December and was billed for $521.00 for January... when I called on January 11Th, to see why I got such a high bill on January 6Th I was told I was cancelled and not eligible for renewal. Wow They hadn't even told me I had no insurance until I called. There was not a cancellation notice or any warning at all. I'm very lucky I called. YOU DO NOT WANT THIS COMPANY TO INSURE YOU. TOTAL BAIT AND SWITCH SCHEME!

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glenh2nd
Los Banos, US
Dec 22, 2011 1:12 am EST
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21st Century is owned by Farmers Insurance.

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2:25 am EDT
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21st Century Insurance / 21st.com fraud,non payment,bad service

21st century auto insurance(Farmers insurance)- will take care of most of the bills-until you have to have surgery. If you are the walking wounded( hurt but moving) do not just go to your doctor but go immediately to an emergency room for MRI and MRI with contrast dye for pictures, if you wait and go thru their treatment routine-I went to my own doctors, they will delay your MRI, s and surgery. Presently 2 years after the accident, found out that I needed neck surgery which costs 85, 000.00 dollars. Also left with-untreated scar tissue in lower area, just below right ribs-21st century insurance stopped paying every month till doctor dropped my treatment-ultrasound. when came time for settlement was sent to: Examination Mill(Dr. Kevin Hanley) thru Carepathsolutions.com-2160 north central road, fort lee, new jersey-[protected](Linda Reina and Louis Rosenburg-N.J.Politicians) They sent me to false address at: Dr.Kevin Hanley-1420 Locust st.Philadelphia, Pa.called My attorney -get new address-IMX-Medical Management Services-two bala plaza, suite 600-Bala Cynwyd, Pa.[protected](another examination mill)-(donated 10, 000.00 dollars to Bob Gray-insurance Lobbist, for insurance companies to circumvent payment plan set by Government using computer programs simular to Collossus Program-https://atrinity.securesites.net-claimstat.com-claimstar.com, etc. approx-50 companies, to put more money in their pockets and not to suffering insurance customers). Dr. Kevin Hanley says I am well enough to work. Even though I can not lift anything or bend over without severe pain(every 5th or 10th time I bend over from scar tissue in Liver area of my chest.
My arms go numb and fingers if I carry a load in my hands, nerves in my neck and back pinch, have to rest for one to 3 days depending on severity. I had to hire someone to carry tools, equipment and turn wrenchs for me.
Dr. Kevin Hanley has not practiced any Orthopeadic surgeries in last 20 years, that can be found, but has made about-500, 000.00 dollars a year testifing for insurance companies in their favor, several court testimonials are available online, I will leave you the public to decide what is going on. I wont even tell you not to buy 21st century insurance or farmers insurance-you decide.
Also see: www.farmersinsurancegroupsucks.com

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21st Century Insurance / 21st.com Insurance Rip Off Artists

My car was hit by one of their insured on July 5th, and to date (August 13th) we've STILL not received a settlement on this claim. I had a total of four claims adjusters and one "total loss" adjuster during this six-week period. The company representatives obviously read off cards, do not provide needed information, do not return calls in a timely manner, and refuse to authorize a rental car for the entire time the claim is being processed. I had to contact them initially to get any sort of action on my still pending claim. The first adjuster, who barely spoke English, insisted that the car had to be moved from the towing company to one of their "secured lots" a distance of nearly 200 miles away instead of simply sending an adjuster and totaling the car. They insisted on getting a release immediately so they could move it and did not allow us ample time to drive nearly 50 miles to remove belongings from the vehicle. Now they won't pay shipping to send my son's electric guitar and other belongings which were in the vehicle. All in all, this company is a nightmare to deal with!

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21st Century Insurance / 21st.com Scam and abuse!

21st Century Insurance are crooked and deceitful! I received my new insurance bill for my 2003 vehicle to find that my insurance had been raised $252 for 6 month period, which is $504 a year. I have been insured with 21st century Crooked Insurance for over 7 years. I have no tickets or accidents and have been a loyal and good client. This is disgusting and a number of other profane words. How sad that our government does not protect us from this type of shady business practices.

Needless to say, I will be changing my insurance carrier and telling everyone I know to follow suit.

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cknjstce
, US
Jul 01, 2019 2:05 am EDT

21st Century insurance is nothing but a fraudulent company that diligently collected my premium for 16 years, yet after getting injured in an accidents that were not my fault, one of which the police finally caught and even jailed one of the hit and run drivers that left me stranded in the middle of the road, they refused to fix my car, compensate me or pay from my treatment.
I am still dealing with major injuries from the accidents and they simply unjustly persecuted me, did a lot of fraudulent things and took advantage of my health issues and ripped me off. Consumer Affairs and BBB did nothing and I contacted the DOI who simply gave me the run around. It's unfortunate the agencies that are supposed to shield one from fraudulent companies, by not taking appropriate actions or tossing the ball, simply enable them to continue to perpetuate fraud.

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Missglam67
Northridge, US
Oct 17, 2014 6:30 pm EDT

I forgot to mention that the supervisor I talked to said the "We want your buisness and don't want you to shop elsewhere..." But it's clear that they don't care if they keep my business or not

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Missglam67
Northridge, US
Oct 17, 2014 6:27 pm EDT

First I want to start by saying that until recently I sang my praises for 21st Century Insurance and have referred many people to them for years because of their rates and claims. I have not had a accident in over 15 years but when I did 21st Century was great and taking care of me and my vehicle quickly. Since then there has been no other incident. Recently they had me in tears because they cancelled my policy over non payment of a late fee of $30! To add insult to injury they will not reinstate me unless I pay additional fees pay off the rest of my premium up front. That is outrageous. I was literally in tears with the customer service supervisor that was unbending and planted her feet and simply said "Sorry, this is policy. We can't reinstate you unless to pay us $300 now!" It all started because my debit card I used to set up Auto Pay was lost on the same day my installment payment was due. I had another account and I immediately transfered the money over and contacted 21st Century to make my payment. They had already added a late fee and a return fee which they would not waive and refused to take the payment without the $30 late fee and return fee. I made the payment myself on their website and went on with my life. Well the premium installment for this month isn't even due yet and they cancelled my policy because I failed to bay the $30

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Brian-
San Jose, US
Oct 29, 2013 8:04 pm EDT

I have 21 century insurance/ Farmers for a year now full coverage on my 94 Toyota corolla Le/DX in san Jose Ca I first filed a claim on 02/2013 Vandalism for someone attempting to break into my car were i couldn't unlock my door on the drivers side they came out the next day and gave me a check for $ 120.00 ok in July 26, 2013 I had a broken window passenger side took my technician Telecom tools from inside the trunk costing $2, 800.00 to replace Klein telephone pole climbers testers hand tools and wesco boots and did some minor damage to my engine by taking the battery relay switch plug wires cap and coil so I couldn’t drive my car now 21 century gave me a hard time the last time for not filing a police report so I called them about this then after the officer left I called my insurance 21 century oh they be out in 10 days I asked what about my rental coverage it has to be in a repair garage first before we can authorize a rental I replayed what u offered me a rental for the door lock now that I really need on you say no she told me she would have a claims supervisor call me in 10 min ok I waited 40 minis no call so I called back 2 more times and got them to auth it the adjuster showed up 2 weeks later and told me there will be an investigator calling me in 2 to 3 days some BS about my tools taken well 7 more days passes working days and still no contact I call the adjuster finding out he’s on vacation so I call he’s supervisor oh yea I just spoke with the investigator a few moments ago he said he would be calling me sometime today ok thank you guess what no call 4 more days go by I call again get the original adjuster
Get the name of this investigator and call him my self ok I was told it was going to be a over the phone thing he replays oh I just got this case today so ill be coming to your house in 2 days at 9:00 am on he showed up that day but at 11:15 late he was a fraud investigator investigating me after he left he called my temp job agency I was working for and the client and told them I was under investigation for insurance fraud got me fired I no longer get work from even the agency wont cover my tools now and wont pay for the repair of my car they want to total it it cost me 400..00 in parts plus my own labor
They offered me 625.00 to take my car and leave me car less I refused it of course I filed a small claims case just the other day for $ 8, 145.00 for bad faith insurance loss of wages 8 weeks plus all the bs

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Worried of being taken advantage of?
Medina, US
Aug 27, 2013 3:24 pm EDT

Scams are horrible! Just yesterday I received a call from 21st century Insurance. The lady on the phone was very stern, "May I speak to Mr. Blankadee Blank? He sent a email to us and wants a quote." I knew right away this was a lie, because that person who lives with me has been to sick to talk and does not know how to use computers well and never gives information about himself or ask questions. So I asked the lady, "Could I have the time that email was sent to you?" She replies back rather insecure, "There is no time." I then told her that all emails have a time and date either in corner or on that page. I asked again what her name was and she relied with her name and said, "It was mid-afternoon." I laughed and told her to put someone in management on the phone, that this doesn't sound right. She tells me, "I will just put you on the Do Not Call List. Thank you for your time." She hung up before I could say another word. Either way, they tried pulling a quick one on someone I care about and that my friend is bad business. So, if someone says 21st century is the way to go, just think about how crooked their way of getting business is. Not saying, you need to agree with me, but I would be worried of loved ones who live on their own, who receive calls such as this and them taking advantage of their mental wellbeing.

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hydro12943
Keene Valley, US
Feb 24, 2013 9:56 pm EST
Verified customer This comment was posted by a verified customer. Learn more

go figure i do not own a car home boat renters insurance or anything but i have a
21ST CENTURY INSURANCE
SPECIAL SERVICES D
3 BEAVER VALLEY RO
WILMINGTON, DE 19803
Phone number not available
Requested On: 11/10/2012 Permissible Purpose: INSURANCE UNDERWRITING
listed on my credit report. note... I AM DISABLED/75% BLIND AND HAVE NEVER DRIVEN AND NEVER REQUESTED A QUOTE... whats wrong with this picture? i can not even get a drivers license

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studinski
Montgomery, US
Aug 09, 2012 11:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Thank you to all that took the time to vent on this site. I have my renters insurance through Farmers and was looking to add my car insurance. Well, lets just say that my eyes have been opened. And I am having second thoughts about my renters insurance too... I have everything filled out at 21st Century's website except for the VIN number and my checking information. Nope. They ain't gettin' that!

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memysylfandi
Huntington Beach, US
Jun 13, 2012 5:34 pm EDT
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I agree with "Angered at AIG." The AutoPay thing is a scam. If your credit card fails with AutoPay they charge you a $10 fee. The recent credit card information breach caused over a million cards to be reissued. 21st Century Insurance is profiting from all of those AutoPay failed transactions. I was one of them. If you get billed for an AutoPay failure, call 21st Century and speak to a supervisor. A regular CSR spent 15 minutes refusing to waive the fee. A supervisor waived it in 2 seconds.

21st Century is the only company I know of that charges fee for making a payment. The funny thing is, if you send them a check it costs them much more to process, but there's no fee for check payments.

GREED!

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nsqfdn
Jackson, US
Apr 17, 2012 11:30 am EDT

I think what Huck is saying...is that she only joined for the money and not for the support of our country. I've known many people like that. I'm sure it's tough for her as well as her family, but she joined and now they have called on her for her service...I also wish her a safe return. I knew someone who joined the Marines just for bragging rights, the little skinny trouble making punk thought it would make him look tough...he didn't even make it through boot camp, and any chance he had to talk with his Grandmother, he just cried about 'how mean' everyone was treating him. Yeah, I laughed my butt off when I seen him back home with his Grandma...I have to say though, he wasn't 'as much' a punk when he returned as he was when he left.

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Teddy-
, US
Apr 17, 2012 11:29 am EDT
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Are you aware of 21st Century Insurrance will charge $50.00 for cancellation fee ?
Is that ok? It is sound like a bad company.

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12:00 am EDT

21st Century Insurance / 21st.com 21st Century took back check AFTER body shop finished repair

I was involved in a car accident on 12-26-06 at the Westfield shopping mall in Arcadia, CA. I was waiting for a parking space. A car in back of me tried to pass me, but she miscalculated and ran into my car. My driver side taillight was hit, her mirror on her passenger side of the car fell off and was dangling by a cord.

I called the driver of the other car (Toni) on 1-3-07 after I got the estimate for the damages. She called me back the same day at 6:21 pm and left a message on my cell phone voice mail telling me to go ahead and claim her insurance (21st Century Insurance). I did as she told me to. On 1-9-07 4:14 pm, 21st Century called to say they wanted to inspect my car on 1-10-07.

I had left my car with MAC body shop. At the time I left my car with MAC, I had instructed them to not do any repairs on my vehicle until they get approval from 21st Century saying they are willing to pay them. I told the 21st Century rep at [protected] that I had left my car with MAC and that they were welcome to go do the inspection over there anytime they wanted. The inspector went to MAC 1-10-07, inspected my car's damages including determining the fault of the collision was associated with Toni, wrote up his own estimate for the body shop which amounted to $ 1,020.14, and approved of work to be done up to that amount. The body shop then immediately got started on the job. Michael Campos of 21st Century [protected] then called me 1-11-07 at 3:31 pm, left a message on my voice mail stating that 21st Century "will be paying for the damages and that the amount was going to be $ 1,020.14." A check was issued from 21st Century to me for the amount of $ 1,020.14 on 1-12-07. I then received a call from Michael Campos on 1-16-07 at 2:10 pm saying that they were going to be disputing the charges. This was 6 days later after he had approved of the repair with the body shop. Not knowing whether the body shop was already finished or nearly finished with the repair, I told Mr. Campos that he should call the body shop immediately regarding the situation. On 1-16-07, Mr. Campos had also approved of 21st Century paying for my renting of a van for $ 30 per day while I did not have my own van to use. I did not hear back from Mr. Campos or the body shop. I then received a letter from 21st Century on 1-19-07 stating they will be disputing the charges.

21st Century stopped payment on the $ 1,020.14 check on 1-19-07 and even incurred a $ 5 charge against my account for the stopped payment.

I called the body shop on 1-22-07 and was told by the owner Joe that he was informed that 21st Century was going to be disputing the charges. Joe had told me that he had been trying to reach Mr. Campos for the past few days but has not received a call back from Mr. Campos. The problem was that Mr. Campos had approved of the work initially and now is disputing the charges AFTER the entire work was done. Joe said it was too late by the time Mr. Campos told him of the dispute, because the work was already all completed. Mr. Campos WENT BACK ON HIS WORD. Now the body shop must be paid because they had already done all the work amounting to $ 1,020.14, what the inspector had approved on site with his own written estimate, and now 21st Century says they are disputing that amount. This was the amount the inspector felt was fair by his own determination. I was left without a car to use because the body shop would not release my car without being paid.

Mr. Campos says they are disputing the amount because they do not believe the damages to my driver's side of the car was due to Toni. I do not know why Mr. Campos cannot understand this logic. I was at a full stop waiting for a parking space in the parking lot aisle. Toni tried to pass me and in doing so, Toni's passenger mirror hit my taillight on my driver's side. Toni's mirror started falling off her car. The mirror was swinging and dragging as she continued to drive along side my driver's side of the car and the mirror swept across my driver's side of the car inducing the damages. Toni finally stopped in front of my car.

I attempted to call Toni to try to get her to pay for the damages numerous times. Her parents were always the ones who answered the phone. I was told that it was because Toni felt the amount 21st Century approved of was more than what she felt it should be, so she told her insurance company to dispute the amount, thus explaining the 6 day delay and the stopped payment on the check. I was told by her parents that they would not allow me to talk to her.

I then got my insurance involved. The only problem was, I have a $ 1,000 deductible. I had to pay the $ 1,000 to MAC. My insurance paid $ 20.14. My insurance then told me that they would try to recover my deductible from 21st Century. They tried, but 21st Century said they were sticking to their position of not paying. 21st Century said they have photographic evidence that Toni's mirror was no longer dangling by a cord and that it was not possible for her mirror (position after being pulled back up) to hit the side of my car where it did. (This was because on 1-3-07 when I called Toni, she told me her brother knows how to do body work and offered to repair my car for me. I told her I'd prefer a licensed body shop to do it. She then told me of a cousin of hers who works in a body shop, but was on vacation at the time. - Either one of those guys could easily have repaired her mirror for her before the inspector went to take pictures.) When I told 21st Century Toni's brother and her cousin could possibly have repaired her mirror for her before they took photos, the 21st Century rep replied "Well, yea, anything's possible, but we're not going to call our insured a liar."

Instead of paying the $ 1,020.14 for repairing my car, 21st Century issued a check for $ 92.01 for repair of only my taillight. 21st Century later also requested that $ 92.01 check to be returned to them before they would even reconsider payment of a different amount. To this date, I have not been reissued another check, but they called to say they will not change their position. In fact, the 21st Century rep said they should reissue another check in the amount of $ 92.01 to be sent to my insurance company so that they could deduct their $ 20.14 out of it.

21st Century also sent me a check for $ 100 in exchange for signing a release for bodily injuries for them because I had complained of headache and bodyache at the time.

21st Century sent me a check for $ 15 for rental car because they said they were only responsible for the taillight, which the $ 15 should cover the time it takes to repair the taillight. (I was left without a car to use for 78 days @ which Mr. Campos agreed to a fee of $ 30 per day.)

I have not cashed any of the checks because I do not wish to waive any of my rights. I feel there has been a great injustice done.

I am a physician and I had a lot of time lost form work due to this incident.

I have recordings of the messages 21st Century had left me, agreeing to payment of $ 1,020.14. I have copies of the check they took back later in the amount of $ 1,020.14

MAC had written me a note saying the damages they saw on my driver's side of the car was consistent with an object possibly a mirror that dragged across my driver's side, which is consistent with what I described to them due to the POSITIONING OF THE MARKINGS ON MY CAR. I do have the estimate the inspector gave the body shop that was done by his own calculations, observations, and judgment, which amounted to $ 1,020.14.

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Maria Juarez
Hanford, US
Oct 11, 2023 5:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am trying to ge insurance verification for my daughter who in covered under my policy I’ve been trying several days now and for may hours. My policy #[protected]

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Dionycio Gerolaga
Stockton, US
Oct 12, 2022 8:21 pm EDT

DMV that sent me a letter on 9/26/2022 stating that I have no insurance and I know I have Assurance policy with you 21 Century Insurance my registration has been suspended vehicle code section 4,000.38

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tokyoseoul27
Springfield, US
Mar 31, 2011 6:20 pm EDT

Wanda, I would sue. I am glad that you kept all supporting materials. They cannot just approve work and then stop it. Always call the cops to any accident. They will then have a 3rd party to who is at fault that has nothing to gain or lose from the insurance payout. Take pictures. I always have my cell phone with camera on it to snap photographs. They base fault from the damages, so when they replaced the mirror, the facts did not add up, and then they didn't want to pay because they didn't think she was at fault. Your insurance company works for you to protect your rights and I would inform them of all this under the table stuff going on. They will not like it. Best wishes.

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Call this Protection?
Valley Village , US
Sep 17, 2009 9:18 am EDT

This happened in a private parking area containing Municpal Code limiting access. The contact point was right side bumper to right front bumper of the second car. A claim was sent to 21C the day after from persons unknown. My name address and personal iinfromation such as e-mail address wsas sent to the sender who represented the seconf car. I was addresssed as "claimant" throughout though I made no claim (see image oj paint chip smaller than a dine.) and treated in an adversarial manner. The claims agent assigned to the case insisted that I backed into the seceond car damaging it and causing physical injury to the driver. My car was never examined though appointments were made and never kept without explaination. I was declared liable citing a law that applied to fighway driving - no significance was given to the fact that driver of the second car entered at a speed too high for the parking area and did not frive as to avoid other cars already there.
1. Had they applied the correct law,
2. inspected the car or responded to myobjection as assureed
3. Consulted the facts
4. Observed the m.c.
5. taken a pictureo f the damage

There would not have been one more insurance scam in the State of California. Wonder why we pay so much?
1. Misdirected liability

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21st Century took back check AFTER body shop finished repair
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