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2.2 786 Reviews

Nissan Complaints Summary

236 Resolved
548 Unresolved
Our verdict: Engaging with Nissan, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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D
12:00 am EDT

Nissan they do not stand behind their customers

Frederick Nissan / Nissan North America

I wanted to caution everyone about using Frederick Nissan in Frederick, MD and dealing with Nissan North America (NNA) for warranty repairs.

My 2002 Maxima was at Frederick Nissan for a transmission slip while under warranty. The service department did not repair the vehicle, but patched it along until it was out of warranty. Tim Hardee, the service manager, refused to assist me in the repair, and he claimed that the vehicle was not "properly maintained."

When I went to NNA's customer service department and opened a claim, Philip Henry, Jeffrey Booker, and Jonathan Renick all worked on the case with the final result being that it would not be covered due to a lack of maintenance. I also filed a claim with the Better Business Bureau Autoline Program, the Maryland Better Business Bureau, the Fair Trade Commission, and The Maryland Office of the State Attorney General.

Frederick Nissan and NNA never had any documentation about any prior routine maintenance (oil changes, trans fluid changes, etc.) from two other Nissan dealers and Jiffy Lube. I have all service records that correspond 100% to the requirements stated in the Nissan Warranty. NNA made their decision on incomplete information and they have been totally unwilling to receive my information but based their decision entirely on what Frederick Nissan told them.

NNA has violated the Magnusson-Moss Warranty Act, a federal act stating that any vehicle issue brought to the attention of the dealer prior to the expiration of the warranty, is covered under that warranty. Again, I have records stating that I complied with the warranty in full, but Frederick Nissan and NNA have never taken that into consideration.

E2809CNo warranter of a consumer product may condition his written or implied warranty of such product on the consumers using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name... E2809D (15 U.S.C. 2302(C)).

My warning is simple, keep records of EVERYTHING! Even then, Nissan will string you along. I have attempted to contact Jeffrey Booker from NNA 27 times without a return phone call. I have attempted to contact Jonathan Renick 7 times via email without a return email. This has been on-going since April 27, 2007.

I hope nobody else has to go through what I have had to deal with for the past three months and I would certainly be cautious about using Frederick Nissan for any purchases or service since they do not stand behind their customers.

The final result? I traded the Maxima for a Subaru. Nissan has lost a customer and there is nothing they will ever be able to do to regain my trust/business.

If anyone wants more information, please feel free to contact me: boxtwo AT earthlink.net

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12:00 am EDT

Nissan engine blown at 36,000 km!

Our 2004 Nissan Terrano has a blown engine after only 36,000 km. Reading online, it seems that there is a major problem with the Terrano engines. All of them are blowing at 50,000 km. I can't get any help from any of the Nissan dealers here in the Dominican Republic. Who do we contact for these problems? Doesn't Nissan stand behind their product?

Beware!

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GC
, US
Jun 28, 2011 5:01 pm EDT

The pads had to be replaced and the rotors turned. Nissan would not cover under warranty!

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garith Jones
,
Aug 10, 2007 11:55 pm EDT

If nissan knew what they were doing when they designed this wagon, they would have followed in pursuit of the toyota hilux. Personally i think there boot space is to small! Its a struggle to drink beer while riding the the boot space of a nissan terrano. If you are thinking of buying a nissan terrano, i strongly suggest you consider getting a toyota hilux surf. They are me reliable than the nissans and there boot space is a lot bigger and can cater for drunk passengers in the boot.

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12:00 am EDT

Nissan very poor service!

I went to Reed Nisan for an oil change (we all know how this goes) and I pulled my car into the service dept. and got out, was standing there waiting, by my car for 10 minutes. NOBODY acknowledged me, there were 2 service people there and 2 people in business suites. I don't know there names but they completely ignored me. I was irate at this time so I went inside to the cashier and told them that I needed help outside in the service dept. She simply stated, "there should be people outside" I said, "there is but they are ignoring me". She just told me to go and talk to the service dept. manager. I was like, "are you kidding me"? SO, I went over to the managers office and of course, no one was there. So, I proceeded back outside to my car, waited another few minutes got fed up and left. I would have NEVER expected this treatment from Nissan, a place where I have always took my car for an oil change. I am highly disappointed with the people over there. I will not recommend anyone to go there or to buy a car form there. I was so upset that I cried as I left. I took my car elsewhere, I was treated a hell of a lot better than that place. And i got a better deal on my oil change. If I were you, stay away from Reed Nissan.

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12:00 am EDT

Nissan car sales agent cheated me

I went to the ALTA Nissan dealer at Richmond Hill, Ontario, Canada to buy a car by trading in my old car. The sales agent called William Wou, used the Nissan website calculator to explain the monthly payment to me and then asked me to sign the contract and pay deposit. After I went home, I found out that calculator on the Nissan web site deducted the tax for the downpayment. It shouldn't be used for calculating the trade-in value of my old car because the trade-in value should be tax-free. This sales agent cheated me. Please be careful when you deal with this car dealer.

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Sam Li
, US
Mar 19, 2010 10:24 am EDT

The dealership has very poor service at all levels. I bought the car from them and then I serviced the car for 5 years with them, and only thing I can say, I’m not going come back to these guys ever, as well it affected my decision do not buy any Nissans from now on.

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12:00 am EDT

Nissan poor service!

My Nissan 2000 Crewcab was leaking antifreeze. I took it to Northpoint for a diag check, they told me I had a busted Radiator hose and needed a Headgasket replacement repair, for a total cost of $1,804. I was called back about two weeks later and informed my truck was repaired but I had a loud knocking noise. Northpoint Nissan told me I needed a new engine because these things happen in vehicle repair.They located a rebuilt engine. When my engine was pulled to replace it they discovered a carbon deposit. Northpoint takes the Carbon deposit out and replace my old engine back in my truck. Subsequently I had to take my vehicle back to Northpoint 3 times due to engine light warning. This week was the last straw my vehicle is leaking antifreeze again, HELP ME.

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12:00 am EDT

Nissan defective oil consuming engine

Superior Nissan of Carson - 1505 East 223rd Street Carson, CA 90745. Toll Free: [protected] Phone: [protected]

I must let you know how dissatisfied with the service that I have received at Superior Nissan of Carson. I've owned many cars in my day and many Nissans, but this is hands down one of the worst service departments I have experienced. First of all, I just took a practically brand new car in for two problems that should not have happened. We purchased a 2006 Nissan Altima SE-R from the dealership in late 2005. Mid-2006, the car starts indicating the oil pressure is dropping. I take it in for service and I am told that it was a faulty gauge. The gauge is replaced and I get the car back. Again, after a few days, the oil pressure is again dropping per the gauge. I bring it in again, and I am told that the service dept. would perform an oil consumption test. They would put something on the car to let them know if the rate of consumption is abnormal. Meanwhile, during all of this back and forth, I have to keep coming in a leaving my car without given a loaner or something. I accepted that at the time because I was told that since it's a minor problem, and the car is "drivable", then it could not be provided. Soon after, I bring the car back and sure enough, the car IS consuming oil. Looking on the internet, I see that this has been a problem with a handful of Altima SE-R V6s with 6MT and Infiniti G35 coupes with 6MT. Great! SO now what? I was told by my service advisor Carl, that Nissan will order an engine, but Superior Nissan would NOT provide a loaner because the car was "drivable". That was 12/27/2006 and I had been bring the car in since October 2006 at the sign of the first problem. Meanwhile, the next week after I [picked up my "drivable" car, that I have to put oil in as much as I have to put gas in it, starts making banging sounds under the hood. This happens on a weekend, Sunday night to be exact. Once again, I have to drop my car off at the early bird drop at Superior Nissan of Carson, get a friend to take me to the Long Beach Airport to Enterprise-Rent-A-Car (Because that is the only place to rent a car 9:00 pm on a Sunday) because I need a "DRIVABLE" car to go to work the next morning. THIS 2006 ALTIMA SE-R V-6 IS NOT DRIVABLE! THE RATE AT WHICH IT CONSUMES OIL IS INCREASING EVERY TIME I DRIVE IT! I don't know when and where this engine is going to finally SEIZE UP! I call Carl the service advisor, that following Monday morning. I told him that the car is making noises and it is not drivable. He says that the new replacement engine is on order and will be in because it is a warranty job. I inform him at that time of the rental that I HAD to get, and he informed me that they will take care of the rental since I got it from Enterprise and they use Enterprise. I then keep that rental with the expectation that they will take care of me. Weeks and weeks go by and we are in to February of 2007. All calls to the dealership go unanswered, and finally after a desperate attempt to reach my service advisor, he informs me that I need to call Nissan One and complain about the engine taking to long. I call Nissan One 2/20/2007, and they confirm that it was up to the DEALERSHIP to provide me with something to drive and they will be involved with replacing the engine. I spoke with Jason at x57864 of Nissan One, and he gave me the File# 5624224 for my complaint. This was a classic case of "passing the buck". Finally 3/18/2007, almost 3 months after it was ordered, the engine comes in and is installed in the car. I return the rental the same day and present the receipt to Superior Nissan of Carson's service manager Manny Casillas and the service advisor Carl. Manny later tells me that Superior Nissan of Carson WILL NOT PAY for my rental! After I was promised compensation from the service advisor Carl and received confirmation from Nissan One that this was a dealership responsibility, they say "No". It was not my fault that they engine consumed oil and was defective. It was not my fault that the SE-R engine was on backorder from Nissan. I bought a brand new car with the expectation that I could drive a dependable and reliable car back and forth to work and home. I believed in this product and that it would be safe for my family to drive and ride in. I believed that this disastrous defect would be handled with the highest caliber of customer service. I was dead wrong. Now I have been stuck with a $1600.00 rental bill, a Chrysler Sebring for God sakes, and the dealership has duped me. I call every Nissan point of contact available to me, and no one is trying to hear me or give me compensation. As the proud owner throughout the years of a 1990 Nissan 240 SX, a 1989 Nissan Maxima, a 1991 Nissan Maxima, a 1994 Nissan 300 Z, a 2001 Nissan Maxima, a 2003 Infiniti FX35, and a 2006 Infiniti G35 coupe, I get NO NISSAN/INFINITI LOVE?! I have bought Nissans and Infinitis most of my driving life, and as a customer many times over, I do not deserve this treatment. I will not buy another Nissan made vehicle and will discourage others I know from doing the same until Nissan steps up and takes care of business. I hope that this posting will speak through me to others. Maybe now someone will hear me... or maybe not.

Regards,
Thom Washington

Copy:
bplakinger AT superiornissan.net
ejimenez AT superiornissan.net
mmelendez AT superiornissan.net
tmartin AT superiornissan.net
mcassilas AT superiornissan.net
lily AT superiornissan.net
mmelendez AT superiornissan.net
webmaster AT NissanUSA.com

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Jose Ordinario
,
Mar 09, 2008 11:22 am EDT

I just have a few questions regarding your service. I always bring my Nissan quest there for service for 2 1/2 years now because the service was good but right now i'm not satisfied with it. Before everytime i go there to do a service they always check the tires , the wheel rotation and everything so i always have a good idea that everything is checked well.

I have a few questions here.

My nissan quest have an alert for tire rotation and engine oil.

How come they did not check my tire pressure. I just did an oil change and hydraulic brake system fluid flush. They check on my tire and told me that it should be replaced but they did not do any tire pressure check and tire rotation check. Right now i'm thinking if all of my services for the past 2 years have been done right because simple things like this should be checked . I've been paying alot for the maintenance of my van you can check it in your file but right now i'm not satisfied i did a brake flush that means that the brakes is check and so is the tire. They recommended a tire change for $700 something but the tire rotation they did not check and also the tire pressure they did not check. Hope that you will email me back regarding this matter.

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12:00 am EDT
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Nissan - fraud business practices!

I just wanted to tell someone about Nissan of Mckinney. I went into the dealership to look for a Nissan Quest but the ones that I test drove did not meet my personal standards. They had a 2007 Nissan Quest with 21,000 miles on it and price it at 26,900, which while doing my research I noticed that other dealers were selling them for 21,000 or so, so...

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12:00 am EDT

Nissan bad and disrespectful customer treatment

On 4/28/07 I went to Nissan in hopes to purchase a new car and trade mine in. A sales person by the name of Jim attended me and was very helpful he listened and paid close attention to my request and found me the perfect car. I test drove the car and was ready to make a deal. Jim brought in Willy (willy sold me my first car and is now a manager) to do all the paper work and to work out the deal at that time we went out to show the car to my Father in law. We noticed that the cars exterior was not in good conditions so we requested for a white car. Willy explained to us that at the moment he did not have that car but that he will get it for us. We left Nissan to receive a call from willy the next day. I arrived at the Nissan with my mother to do the paperwork in which we did. I drove the car home to realize that it was not the same model as the car that I had test drove and that it was missing features. I called willy the next day to explain to him what has happened and willy did not want to hear me out he said that the car is what it is and that there are no cars with the features in which I had explained I went to the Nissan willy had me speak to Jim since me and him had test drove the car and Jim agreed after hearing me out the mistake was made. He said that he will explain it to the mgr and see what they could do for me. At that time Willy came out and disregarded everything that Jim said and said that there is nothing to be done. At that time Willy brought out paperwork to explain how the car is the same model and how I am making the wrong assumptions. When he showed me the paper in which we did our numbers on the first car with it had in bold blue marker the model in which I was suppose to receive 2.0 S. I pointed this out to Willy to show him that I was not making assumptions. Willy took the paper to his manager and at that time the manager took a blue marker and began to scribble over the S to show that it was a mistake and that it is suppose to be a 2.0. At that time the other manager came out and told me that there is nothing I can do the car is now owned by me and that I should not of had taken it home and that he will not reverse the transaction and give me my trade in back. I was very upset and told him I did not want the car leaving the new car with its paperwork and keys and leaving with my mother 20min later we arrived at our house and 10min later a tow truck appeared with the newly purchased car. The tow man was leaving the car in the middle of the road when we walked out and asked him what was going on he told us he was instructed to do so by George (manager) at Reed Nissan and that George had stressed to him to leave the car anywhere and that if the car is hit or stolen that is our responsibility and not of Reeds. My mother asked the man to please not leave it in the street and to park it in the drive way at that time my mother got into her car and began to drive out the parkway when the gentleman began to take pictures of my mother driving off and of our house. Reed Nissan treated me bad they were very disrespectful and unhelpful I bought my first car from them 5yrs ago and came back as a loyal customer and this is how I got treated.

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Reviewer93794
,
Sep 09, 2015 7:43 am EDT

Does not honor their word. They have service specials in the department but will not honor them.

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12:00 am EDT

Nissan messed up my car

I purchased a 2006 nissan maxima from Jeff Schmitt Nissan on Alpha Road in Ohio. My husband and I purchased it under the agreement that they would buff it out and change a rim that had been hit. They changed the rim but they did not buff it out because they claimed they had no way of buffing the car inside and it had been raining so we waited for two weeks for the buff to get done. Meanwhile we took the car home and noticed that the car would jerk to the right. We took it back to nissan and they noticed that the car wheels didn't match so they changed the tire (used) to match. The car continued to jerk We took it back and told them that the car probably needed to be aligned. They aligned it but told us that nissans do not need to be aligned unless the previous driver had hit the wheel really hard. They eventually sanded the roters and aligned the car. Meanwhile I still needed the buff job. Eventually the car was taken in and buffed. After we got the car buff we immediately took it to z-bard to have a diamond gloss coat put on the car to protect it. After the diamond gloss was put on (another $1000) we noticed that when they buffed the car the trunk had been discolored because of the buff. We notified the dealer and they did not contact us back for a week. First they told us that it was probably dirt. At this time since the purchase of the vehicle we had made at least 7 trips to the dealer to get the car taken care of. When they finally notified us my husband explained to them that it needed to be touched up because it was very visible. They stated that it could not be touched up because the black paint was hard to touch up. My husband said then the trunk would need to be repainted . They complained that they were'nt making any money on the car. My husband stated that he would pay half to have the trunk repainted which cost approximately $500.00. They said no they weren't going to spend any more money on the car. First of all they spent no money on the car. When they replaced the wheels they took them from another nissan on the lot. The car is still under manufacturers warranty. The grill that I did not mention that needed replaced was under warranty. They only thing they probably paid for was for the mechanic to align the wheels which should have been done before they put the vehicle out for sale. I am very unsatisfied with Jeff Schmitt Nissan. I paid with an extended warranty close to $26,000. I could I have purchased a 2007 for this price. I am very unsatisfied with this dealership. We know have to pay to have our trunk repainted an additional cost. I have owned 3 nissans in my life and I will never purchase another nissan.

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12:00 am EDT

Nissan very poor customer service

I went to trophy Nissan to look at a truck that I saw on their website. The truck looked great, but they had no gas in it to really test drive it. I did take it down the road and back. Looked fine and drove fine. The alignment was off a little bit. They said they would fix it along with putting new tires on it because one of them had a big nail sticking out of it. I should have known what I was getting into when the salesman gave me the run around when trying to negotiate the price. After several hrs of waiting I signed papers on the truck. With the condition that they do the 27 point inspection because they never did it in the first place. They sent me home in a user car. The next day they said that they had to order a part and the truck won't be ready for several days. Eight days goes by and I still don't have my truck. After several messages with no return call, They finally tell me that it will be ready at 7pm and I could come pick it up. I verified that it would be ready on time, and asked to be call if something changes. I get there after driving almost an hour and they tell me that it's not ready. They send some pee-on of a manger to tell me. I jumped his case about no one ever calling me. He said he would make sure it was delievered to my work first thing the next morning. I asked for my car back and to forget the whole thing. They just ignored my request. If I known then what I know now, I would have insisted to get my car back. However, I really needed a truck. He said they would make sure that the truck had a full tank of gas for my trouble. Woahow... Late afternoon the next day they did finally get me the truck. As I was driving home, I noticed that the door sounded like it wasn't shut all the way. When I inspected it appears that the truck had been in prior accident and the door wouldn't never align right. There was pieces of glass in the floor. So I started checking out the tires and noticed they never replaced them. The tire that had the nail in it, was just rotated to the rear axles because it still had the nail in it.

All and all it's a good truck. I am probably most to blame for not really checking into the truck more. However, the treatment that I got from Trophy Nissan is unacceptable. They claim the customer is number 1, yeah, until you sign the contract. Then you're just another victim. I've already stopped some people from going there, hopefully this will stop you from going. They are BIG carlot so they don't care. They will only wise up when people stop buying from them.

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Godfrey Lam
, JP
Feb 25, 2015 12:40 am EST
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Nissan Automobile is putting all their consumers' lives at risk now. In 2010 we bought a brand new Nissan LaFesta station wagon in Japan, it's only has 50, 000 km and 5 years. A month ago, I realized the airbag light blinking, however, due to busy with work and kids we just made an appointment today and have them check the problem. They told us that they will not pay for the because our warranty just ran out 2 days ago. The mechanic told us if there is accident the airbag won't deploy because the censer is broken. So we told them that the problem started even before the warranty ran out despite of we didn't know anything about that. But this is the most important part of the car. It's about the customers's lives. Airbag won't deploy if accident happened? I asked the vice president are all the Nissan products start to break in 3 - 5 years or whatever the warranty runs out, and he said yes and this just happened to be 5 years. I just couldn't believe the vice president of Nissan store said something like that to customers. I would reconsider buying Nissan products again.

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di0n romney
, Netherlands Antilles
Mar 11, 2010 10:09 pm EST

hello i live in the Caribbean .i buy a nissan frontier 2006 ax diesel. from our local dueler sint martin cars from the first service i told them i see oil in the air filter .told me is the pvc and it tock them all most a year to change it .it county new still passing they oil in the air filer.they change it agen i went over and over with the same problem . spoke the management then they make pay a part of the overhaul. they accept that truck have problem.they keep the truck for over 2 mounts in the service center.when i go over to them thay cant find the parts and one set of lies from management .after i got truck back before the warranty on the overhaul was up .the truck .all of the oil in the engine all most burned out.the engine all most broke .i spoke to management agen they keep running me around and after tell me i have to buy a short block for 9000 usd told them thy are crazy.i told them thy no of the problem before the warranty was up .and they refuse to fix it, every time go over the sevice center no one cant tell me eney thing and have hold on like i am a j...if you can help solve this problem with out a fit . my email dionromney@hotmail.com tel [protected] or [protected] cel i cant not one to help me the service bad and thay rip you off

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Loong Yew Luen
,
May 06, 2007 8:03 am EDT

It is wise if you could e-mail your complaint letter to the President of Nissan Japan, Mr. Carlos Ghosn, Vice president, and all the big boss. I am sure your complain will deserve their attention.

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Kathy Grillo
,
Apr 28, 2007 12:31 pm EDT

I will never go to trophy nissan again and I've done business with them for 20 years.

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12:00 am EDT

Nissan faulty vehicle

I purchased this vehicle with good faith thinking that i would be trouble free because it is brand new. At 1000 km i complained to royce love nissan (rossburgh) durban that my bakkie had a vibration and i was told that it could be the propsahft. At 15000km the bakkie was taken in for a re-ring. Then i had a problem with the brakes ,the rear brake shoes was not fitted properly. At 30000km i complained that my bakkie was taking oil. Test were done and i was told that the vehicle needed to be taken in for a re-ring(second) again.

I still at this time did not have the problem with the propshaft vibration sorted out. Just before i took the vehicle in for the re-ring the gearbox pact up. This vehicle was towed to nissan workshop and the gearbox was taken for a report and i was told that it was due to driver abuse which then cosed me r8666.05. Before picking up my bakkie i was told that the re-ring was also done. At this time my bakkie is only doing 636km after re-ringing i have filled two pints of oil. Does this vehicle need a re-ring again, i don't know. This is causing me a lot of inconvenience. I think that i have a reject vehicle and i don't know what to do.

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Nissan - nissan is a lemon!

Please review the message below I sent to everyone one in my address book. I would like to get this posted on complaints.com and the pictures of my 2004 Nissan Maxima. Thank you in advance. Friends, colleagues, and acquaintances: I am reaching out to all of you because of a little research I did on lemons and Nissan automobiles. For those of you who...

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12:00 am EST

Nissan very bad service!

I have a 2006 Nissan Maxima which I use alot since I work almost 40 minutes from my home. One Saturday I am out with my kids and all of a sudden the car does like this jolt and turns itself off, I pull over to the side of the road and try to inspect any obvious little things to see why the car would just suddenly turn off, nothing was wrong, I called my husband and he says just wait a few minutes and see what happens. I waited for almost half an hour then I try turning the car on again, the car turns on but all the dashboard lights are on brake light, ABS light, gas light..etc literally all the lights on the dashboard and none of the gouges were working so I was not marking mileage, speed or gas. I call the Nissan dealer closest to my work and they say to take the car in on Monday and they will see what can be done. I take the car in and I explain to the service writer what happened and I show him how all the dashboard lights were on and how it smelled like something was burning he tells me that the car is unsafe for me to continue driving it like that, they will get me a rental and they will do a diagnostic on the car and he will call me as soon as he knows something. I get a call on Tuesday from the service writer and he tells me that the part that my car will need will have to be overnighted and that they would call me when the work was done. I agreed, they gave me a rental and I waited for their call. On Thursday I get a call from the service writter and he tells me that my car is ready and I can pick it up after work, he will leave the keys with one of his buddies there cause he will be off before I can get there. I arrive at the dealership I am asked to turn in the rental first, then another service writer comes out and hands me my keys. I wait for my car to be brought out I get in it, turn it on and to my surprise the smell and all the lights on the dashboard are on. I go into speak to the manager and I ask him if he knows from my receipts what was done to the car and if he can tell me why it is that the same problem that I brought the car in for continues. I told him that his service writer told me that this car was unsafe for me to drive and how did it make it safe now when nothing had been fixed. I get a call the next morning same service writer which blames the whole thing on the mechanic and how I will need to leave the car there for another few days so another part can be ordered. Finally a week later, I go pick up my car like at 5 pm after work and the windshield is cracked, the people at the dealership state that they are not responsible for these type of things and that these things can happen when the car is left outside in the Arizona heat, well by this point I am so upset and I call Nissan Corp and they tell me that every dealership is individually owned and this is a dealership problem and that I will need to settle this with the dealership. Now 1 month later my car again same problem all the dashboard lights came on, the gouges don't work and the dealership says that unless I want to incur further expense I have to take it to Midway Nissan have them look it over so they can determine whether the incorrect part was fixed otherwise I will need to pay for the problem to be fixed, since it could be something different, but presenting the same identical issues.

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azcollector25
Scottsdale, US
Oct 12, 2010 4:53 pm EDT
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I am having problems with my Altima and Midway told be $1800 to fix it. Another place told me $400 they suck.

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12:00 am EST

Nissan my nightmare buying a nissan!

My Nightmare - Buying a Nissan at Denton North Texas Nissan.

My old 1996 Ford Windstar with 133K miles was being coming undependable. So, last Thursday Dec 14, 2006, I went alone, my wife was not feeling well, to look at Nissan vehicles at the Dealership; because they had sales ads. After being pressured by the sales staff till about midnight, over 3.5 hours, and not returning my trade vehicle’s keys. Then, I made my mistaken. I purchased a 2006 Nissan Altima.

On driving the Altima home about 10 miles I noticed that the car was very small and that the seats were about on half the height of my Ford Windstar and were not comfortable. This was a bad discovery. My wife has serious arthritis in her legs and would be the primary driver of this vehicle. She would have a very hard time getting into a the drivers seat and a much harder time getting out of the vehicle, because it is too low.

After a short sleepless night I decided to take the car back to Denton North Texas Nissan early Dec 15th Friday morning about 8:30 AM, so they could take the car back before it was registered. I explained to the Sales Manager the problem with the car and that I could not keep the car.

The Sales Manager, personally said, there was no 3 day return policy in Texas and would not take the car back unless I purchased another vehicle. Otherwise, he said that the car would be reposed and ruin my credit. To complete the nightmare UNDER DURESS 2 hours later I purchased another vehicle without my wife.

Now I am stuck with a 2007 Nissan Xteria for $23K+ Plus dollars, which is too much money for the truck. It is better than the Altima, but it was designed for Off Road use, which I will never do. Also the seats are stiff, not comfortable, poor Gas Mileage, and the truck rides is 100 times rougher than my 10 year old Ford Winstar. Not the right vehicle for my family. I would like to end this nightmare and keep my good credit and return the truck and get back my trade or the value for the trade.

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Valerie
Valerie
, US
Sep 26, 2007 12:00 am EDT

North Texas Nissan - Corinth, TX
www.northtexasnissan.com

My husband and I were 24 going to buy our first vehicle on our own for his birthday. We get there and find out they have an 05 king ranch with 40,000 miles and only $39,999 and this is in Jan. of 07. They make us buy a power train warranty for 12 months or 12,000 miles at $2,548 mind you the vehicle has 40,000 miles already so this warranty is for nothing not only that, ford diesels from the factory have a 100,000 mile warranty on the power train. So here comes Aug. and my husband decides he wants a Mustang less vehicle and it would drop our $834 a month vehicle payment. Well we find a vehicle we want and need to drop our GAP and Life coverage warranties so that our payoff is lower and we can get financed with out so much negative equity the Life coverage was $4,100 which at the other dealerships was way too high and un heard of and the GAP was $857 so of course we went to cancel these which are optional and by Texas State LAW our RIGHT as a consumer to cancel. They refused repeatedly well we leave I contact FOX 4 News, Nissan Corp., Dept. of Licensing and Regulations (investigator), and TXDOT. We head back up there to cancel our warranties and encounter another woman there with the same problem well this time we bearly get in the door and they sit us down and say it will be done immeadiatly I ask the woman why everyone is being so accomidating and she says I don't know. and of course I said well I guess I got a hold of the right people. We find out that they set us up with all those warranties because the truck is only worth $33,000 and they needed to make up the difference so they wouldn't loose out on the $37,000 they paid on it so through faulse powertrain warranties so they could rip us off with no coverage by them because FORD already does that. So now we are waiting on them to fax us our quote on the payoff which they said would be given to us the next day just call well we did and had to threaten to call the state back and get their license taken away to get the girl motivated to do it so now we are playing the waiting game. They did worse to my dad he traded in 3 paid off vehicles an F350 powerstroke 95, a 69 classic ford ranger, and a remodeled 89 blazer, said they'd give him $9,000 for all of them down on a F250 06 with 42,000 miles on it USED, he got home after signing the contract at 10:30 pm at 58 years old tired and no longer alert to realize what was going on they give him the payments he wanted yeah for 86 MONTHS, 7 FREAKIN' YEARS! They upped the price on the truck $8,000 from what they told him. This is a vehicle with no working radio and a dvd player that does not work either and they still haven't fixed it what a waste of money! THEY ARE LIARS AND WILL DOOP YOU PLEASE DON'T GET INVOLVED WITH THEM YOU WILL BE SO UPSET THAT YOU DID. ONE SALESMAN GOT HIT WITH A HAMMER AND IS STILL IN THE HOSPITAL! YOU WILL BE SO UPSET YOU WILL DO THINGS YOU WOULDN'T IMAGINE THANK GOD WE HAVE PATIENCE!

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Lisa Cole
,
Feb 13, 2008 11:28 am EST

Feb 11th 2008
The problems start at the top and filter all the way down - poor poor management at the GM level, Finance level, and sales pressure. The client experience was worse than anything I have ever experienced and I have purchased 6 vehicles over the course of the last 20 years. I was exposed to extreme sales pressure, intimidation, disrespect, and embarrassment - the latter by the GM.

Monday evening I stopped by to look at a 2008 Rogue, it was the only one in the area fully equipped in the color I preferred. However, after looking at the Rogue, the salesman suggested I take a spin in a Murano. Ok - so I did, the Rogue was not so attractive after climbing into a fully loaded dual moonroof Murano, needless to say. Ok so we started crunching a few numbers. I made it clear at the start that I could acquire my own financing; I made it clear at the start what I expected as trade-in value on my 2007 Honda Civic (13K miles); I made it clear from the start what I would be willing to pay per month in a car payment and how much my down payment. I was informed that the Murano's were selling for way over sticker price due to consumer demand and low availability - several thousand dollars over sticker. I continued to let them play their game, however a few hours and being sent through finance when I clearly stated I could obtain my own financing, I started to become "frazzeled" is the best way I can describe it. Then I was hit with giving them a deposit to hold the vehicle while financing was secured - a non-refundable deposit. WHY? Well they explained it is so that should I not acquire my own financing, they can start the financing from their end for the purchase. I then told them I was not comfortable with doing that, and I got the cat's grin with a comment of "oh, we will work with you, you want the vehicle right"?
Well yeah but I wanted it only if the monthly payment could fall at a certain amount and they had made it clear they could not achieve that with their financing. I did give them a check however, believing that "we will work with you" meant exactly that.

The next day, I arranged financing through my own bank but the interest rate was a point higher than I expected. When we went over the numbers,
the monthly payment was more than I wanted, so I went back to the dealership to negotiate price again. NOTHIN DOIN' - they wouldn't budge an inch. Claiming that they were giving me more for trade-in than they should be and that they had to increase the value of the Murano. My 1 year old Honda was in excellent shape, low mileage, and I knew what the retail value of the car was before I took it in. They offered me 2000 less than retail value - I thought it was fair, UNTIL they hiked up the "in demand" Murano's price to cover it. No, not fair, not even close.

So after 24 hours they still would not budge, even after checking a competitor's web site, finding the same exact vehicle & options with a internet price that was 2K less - They wouldn't even compete... So I took
the borrowed Murano back - dropped it off and they refused to refund my deposit. The GM personally verbally embarrassed me when I voiced my difference of opinion regarding the value of my Honda - which he claimed he could have trouble selling it @ 14K so they were offering me 2000 more than it was worth but offsetting it with hiking up the Murano- WHAT ? I told him it was ridiculous and that the Honda was easily worth 16K which was what they were investing, and that I could get a better deal at another dealership - He told me to "GO DO IT" quite loudly in front of 4 of his staff- Ok buddy - you got it.

2 Hours later the folks at Grapevine Nissan, got me into the exact same model/options at a reasonable price meeting my target payment. These guys were straightforward and kind. They sold 4 vehicles in the time frame I was there - on a Tues night midmonth - others must be hearing about these guys.

Tonight I wil be returning for the 3rd time to retrieve my deposit - this dealership provided absolutely no service to me other than loaning me a vehicle for 24 hours. The mental anquish over this deal I have suffered, should have them compensating me. Wish me luck.

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Diana Jean McCook
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Feb 02, 2007 12:03 am EST

My fiance and i were trying to purchase 2 new nissans. After spending hours trying to get the payments where we needed them to be we finally signed lease papers. After some pencil whipping they added a gold preferred maintenance package to his frontier to get hin financed. We left in our vehicles and a couple of days later they called me to tell me they could not finance the truck in his name that i would have to put it in my name! I told them i did not want to do that and that we would just return the vehicles and to get our old ones ready. I was then told they could not give me mine back but his would be ready! I was really upset because the only reason i was trading in my car was because of the deal they were making us on the two. It ended up that they would add the gold package to my car also for all of the trouble they had caused by their mistake. I was not aware that i did not have the same maintenance package on my altima until it was time for the 30'000 mile service to be done on both vehicles. We were already there dropping off the vehicles when i was told that mine would cost me approximately $300 and my now husbands was included. iI was told i had the silver package that only included oil changes and tire rotation! I have called my salesperson and explained it all to him and was told to call him back he was going to pull up my file. I called back and was put on hold for 10 minutes and then told that he was in a meeting . I left him a voicemail and still have not heard from him.

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Nissan worst car buying experience!

This Dealership in Dickson Tn. is the worst ever. Payed for new vehicle on a Friday, truck out of state, received call on Monday wanting more money because in order to have step rails a lift kit had to be put on. We paid, received vehicle by Wednesday. Left dealership with less than 1/4 tank gas in it. Then was told that they couldn't get a sunroof visor, which we paid for, but would give us a year of Sirius instead of 3 months. Only got 3 months of sirius, and by now my temp tags are up. Went in to complain, asked to talk to owner but was told he was busy. Someone else took my complaint and gave me my tags that were marked about two weeks old. Dealer called me next day and had everything fixed. Then we find out months later that we didn't need a lift kit to keep it under warranty. Dealer berates me for making a fuss over the money and Nissan's consumer Affairs Specialist seem to think that I like the truck and paid so everything is O.K. ( I am still working on this) Now the leinholder contacts me because they haven't received anything. I received the title! I guess they messed that up as well, which leaves me to go to the DMV to fix it since I won't deal with this dealership anymore. The WORST of the WORST! This place should be shut down, they seem to have NO KNOWLEDGE whatsoever about running a car dealership, at least that is the way I feel in our dealings with them.

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Nissan dealer does not cover any replacement parts!

This dealer does not cover any replacement parts (especially catalytic converters, sensors, etc.) that are more than 1 year old. Since my Maxima is now due for a third catalytic converter/sensors at $1,200 (first one replaced at 52K!) third one would be at $1,200 at 82K within 2 years!

On-Board Diagnostic Computers are great for making money, they indicate which part is bad (highest prices items) then the service department replaces it. The cause is never investigated. Anyway, I'm no longer a Nissan customer.

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12:00 am EST

Nissan inadequate air-con and other problems!

I have the Nissan X-Trail 2006 ST-S 4x4 40th Anniversary edition (3 months old). Until recently I was extremely pleased with this car. The added extras (alloy wheels, large sunroof, and fog lights) are fantastic. I have not had the whistling sound heard by others when opening the sunroof. However, be warned, if you live anywhere subject to hot climate (such as Australia), you will find that the air-conditioner of this car is totally inadequate. Hours of operation on maximum does little to reduce temperatures inside the car, if outside temperatures are in the 30C's. Be prepared for your children in the rear to be sweating profusely, as there is no rear air vents. I have been unable to use the car for the last two days as temperatures in my town have reached the high 30Cs. I cannot get the car to come below 38C. When the car is parked, I have three reflective panels on the windshield and front windows, and two rear window socks. This is despite the highest grade (Grand Prix-Formula 1) window tinting. Also, I agree with a previous complainant that the heater also when directed at the feet requires manual shutting down of the upper vents. The dial to select vents also "sticks". Can anyone tell me, does the model above (I believe the Ti) have climate control?

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Nissan unsafe conditions

My wife just purchased a 2007 Pathfinder LE from Carlock Nissan in Jackson Tennessee. Needing to find out why the doors did not lock when putting vehicle into drive, the first question from the service rep was: Did you purchase the vehicle here? That was not the correct answer I was looking for. Answer to initial question is that no Nissan products offer auto lock and unlock. That is an unsafe condition for my wife and it needs to be corrected. It only takes a computer change in the vehicle. So far no resolution from Nissan Hot line.

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theresia basham
,
Mar 14, 2008 2:58 pm EDT

We just got scamed by carlock inJackson Tennessee.I was searching the web and seen your post.My daughter was given a price and then asked to sign some blank contract papers because of the late hour.The girl said she would do the paperwork later.About a month later my daughter got papers in the mail and they had changed the terms of the agreement and a $14,000 deal became $19,000 after also adding around $3,000 worth of extended waranties and JUNK.I have tried to contact the attorney general with no phone call returned he must still be in a meeting lol talkedalso to consumer affairs.Hey we comsumers have no help.The crooks just keep right on trucking.They are allowed to cheet, steal and lie and get by with it.I guess our only hope is if we have Opreh on our side lol.if there is anyone out there that has a similar thing happen to them please contact me at theresiabasham@yahoo.com

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Nissan rear brake problems

This was an email I sent to the representative of the Nissan Scarborough dealership, Nick Sgro. His response was that Nissan Canada deemed it acceptable for rear break pads on a Nissan Altima to disintegrate after 2 years and less than 40000 kms...

I leased a Nissan Altima from Scarborough Nissan 2 years ago. Up until this point, the car has treated us well. The problems started Wednesday November 15, 2006 when my wife Pamela noted a problem with the car. There was a grinding noise coming from the rear driver's side wheel. After driving it myself I quickly came to the conclusion that there was a problem with the rear brakes. I took the car to a Canadian Tire that was close to my house. It is the same Canadian Tire that I regularly have my car serviced at (Honda) and have had years of good service from their crew. After taking a look at the car, the service technician quickly pointed out that there was something obviously wrong and that I should take the car back to the dealership I got it from. The reasons that he listed were as follows:

1. The car had less than 39000 kms on it - break pads should last longer than that and the ones on my Civic certainly have.

2. It was the rear breaks that were affected - even though 2/3 of a car's breaking occurs on the front. The front breaks should wear out faster.

3. The grooves cut into the discs would indicate that there is no break pad left.

4. Canadian Tire didn't even carry the parts necessary to repair the car as the car is deemed to be too new for those parts to be ordered.

I immediately took the car to Scarborough Nissan. It was later in the afternoon on Saturday November 18, 2006. I explained the situation to the service manager and was told that breaks are no longer under warranty. I explained the extenuating circumstances surrounding the failure of the rear breaks to no avail. The service manager ensured me that a mechanic would look at the car to try and determine if there was any mechanical failure outside of expected wear and tear on the breaks but that in all likelihood, I would be covering the cost of the repair. At this time I had the pleasure of listening to another story about other cars whose breaks had failed at 18000 kms. My answer to that was "it certainly doesn't make it right".

I then went to the sales manager, Rick Holton, and repeated my story. Rick's answer to my dilemma was that a problem like this could be due to how the car was driven. This car is driven to our cottage by me with a family of four (including a four month old) and by my wife, somewhat sparingly, as she is on maternity leave. We are certainly not driving it aggressively or taking part in late night road races. Rick shrugged off that notion and then proceeded to tell me about a G35 he recently saw come in with worse break problems under 20000 kms. Again, this certainly does not make it right. At this point I had the distinct impression that nobody at the dealership really cared about the curious nature of this obvious mechanical failure and that I was getting nowhere fast. I told Rick that if this "likely" outcome was to be reached, that it would be the last time that they see this car until I give it back to you at the end of my lease, and that I would certainly not be purchasing another Nissan (though we will be in the market for a minivan within the year - the Toyota Sienna seems the clear leader over the Quest I was considering). That statement was met with a somewhat callous shrug.

I had the pleasure of picking up my car on Monday, November 20, 2006. I wanted an oil change done on the car at this same time and there was to be recall service performed as well. I learned that as a result of the recall service, the back wheels were re-aligned but that the car now veers as I did not want to pay for front wheel alignment as well. Fabulous - recall service caused me to have to pay for front wheel alignment (pouring more salt on my wounds). After agreeing to pay to have the front wheels aligned, I received the call stating the car was ready. I asked to be picked up only to find out that I was out of the pick up area (Yonge and Lawrence - maps.google.com - find out how many kms that is) - get that salt shaker back out!

Not to my surprise, the front breaks were found to be at a 35 - 40 % wear - within normal specifications. While I felt this lent further credence to my argument, Scarborough Nissan certainly did not. Apparently I had found a magical way of stopping mainly on my rear breaks only by keeping the front wheels off the road while breaking (pure sarcasm). I had earlier requested that the defective parts be kept - they were. I have them now.

What do I plan to do about this? First let me say that as far as I am concerned, Nissan has extracted $1000 from my family to cover a defective product that was leased to us. Considering the manner of folks that I have already had the pleasure of dealing with at Scarborough Nissan, I do not anticipate ever being able to recover that money. What I plan on doing is everything within my power to affect your bottom line. I plan on starting with this letter to you, Nick Sgro. My next steps are to post my experience to every blog/website I can possibly find along with detailed pictures of the faulty parts. Being a software developer, I guess the hardest part will be taking the pictures; the rest of it is child's play. From there, my imagination is the limit and the world is my audience. Of course this says nothing to the extent that good old word of mouth offers. My experience has already been shared with my parents and their friends in the Leaside area. Pam's parents in Bolton seemed equally interested in the story. It certainly has been passed around my office up in Markham and I know that Pam is anxious to pass it along to her colleagues at her downtown office tomorrow. My neighbors in Lawrence Park will also be subject to my witty banter on the subject.

The car was last serviced at a Nissan dealership in Markham and passed with flying colors before being brought in for its second service at Scarborough Nissan. I bought winter tires from that dealership and am happy that none of that money went to Scarborough Nissan. I now will extend this fight to Nissan Motor Company Limited at large. I plan on sharing this exact letter with the dealership in Markham as well. Don't think of it as one of the 16,624 Altimas sold in North America in 2005 or the 14,761 of them sold in 2006, but how many I can prevent you from selling in 2007.

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Holli ShaktiChrist McCormick
, US
Aug 11, 2017 5:22 pm EDT

Just found this on another forum. Sounds like it might also be a story of not correctly or not fully maintaining the breaks according to what the needs are (which still to me seems like it could be a Nissan manufacturing problem). I could understand my situation since I am not taking it to the dealership...but those at the dealership you would expect them to know their own product better. I will share these findings with my mechanic and see what he says.

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Holli ShaktiChrist McCormick
, US
Aug 11, 2017 5:22 pm EDT

Here's the link I forgot! http://x.nissanhelp.com/forums/altima/17093-altima-rear-brake-problems.html

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Holli ShaktiChrist McCormick
, US
Aug 11, 2017 5:14 pm EDT

This is an interesting thread. I have a 2012 Altima with 128, 500 miles on it (I started driving for Uber/Lyft almost a year ago and was at about 80-85k when I started). Before that, I had only replaced the breaks once (tho I did have to have the transmission replaced (?!?!?!) around 45-60K and thankfully that was covered under the extended warranty). Around Dec/Jan I started to hear loud sound coming from the back left side when in motion, and sometimes kind of grinding noise when I would break. My mechanics kept checking it for me but couldn't find anything. We finally replace the back breaks in Jan and front breaks in Feb. I kept hearing the noise when driving off and on (depending on if windows were down/music on or off)...but they said they couldn't find anything so thought I was fine. The breaking power didn't seem to be affected. 20, 000 miles later the noise while driving and the grinding noise while stopping is rather frightening and disheartening - and reminds me of a quick release bike tire not put back on properly. This time I had the mechanics who rotate the tire check it out just to get a 2nd opinion and they find (sure enough) just the back left caliber is sticking on one side and is metal to metal, with uneven wear of the break pads. WHAT?! I think, "gosh the other mechanics should have found this right when they checked my breaks back in Jan/Feb when I complained about the noise?" The wheel rotation mechanic said it isn't common to change the caliber often - but at my milage probably time, and that perhaps back in Jan it wasn't needing it and that is why my other mechanics didn't find it. the mechanics doing the original work told me to bring it back to them and they would take a look to ensure, and take care of me. They are now replacing the caliber and I think the pads (after just 20, 000 miles which seems like nothing compared to the first 2 sets lasting me 100k!) free of charge for me - probably because they think it is their fault for not finding it.

Yet after reading all your posts - now I am wondering if this is a faulty manufacturing problem; and worse wondering if my car is even safe to be driving for myself and for Uber any more? Or is it I am just now going to be having to dish out about $500-1000 ever 20K miles to replace the breaks?

Would love to hear any follow up stories from those that posted a few years back or if you have over 100K miles.

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Armando G
, US
Apr 29, 2017 7:03 pm EDT
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2015 Altima here too! About 40, 000 Kms and during my last oil change (about a month ago), I was duly informed about my rear brakes to be down to 1 mm, which same as all of you here shocked the hell out of me. My crazy driving and braking days as a young inexperienced man are long over and these days I am a cautious driver who goes to the grocery store, dropping and picking up my daughter again in a range of 2 kms from home and the occasional week-end drive to the movies, restaurant or the Mall also around 5-10 kms from where I live. How is this possible? I am a reasonable person and had this been my fault caused by careless driving and abusing of my brakes, I would’ve accepted and gone on with it, but this is too much. If this is a manufacturer issue, then I suggest we (Altima owners) band together and bring our experiences to Nissan’s attention as a group and if no one wants to listen, then we should go to the media. I am sure they would listen and this is how you hit their bottom line.

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person4848
, US
Apr 10, 2017 6:22 pm EDT

2015 Altima here... it's now 2017 and the car has under 40, 000 miles. Needs new rear brakes, front are still at 6mm. WTF? Of course nothing is EVER covered under their warranty - even the extended one. Total BS. Nissan is manufacturing faulty products and refuses to stand behind them.

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SoniaM1992
, CA
May 20, 2016 5:31 pm EDT

Hey guys,
Now in 2016!
I own a Nissan altima 2013 and i never had such problems with a car.
In June 2015, i chabged the 4 brakes at Nissan Canada, and in august ( follow me, it's Just 2 months later) one of my rear brake caliper got stuck and grind my disc. We have to change the two rear brakes, plus the caliper.
In February the other one had the same problems AND this time I got proof that it wasn't the caliper. Again we changed the 2 rear brakes.
After in April, the same problem again! This time it was the side of the one ive changed in August. Again it wasn't the caliper.
I went to Nissan where i'm doing my repairs and They tell me it was the way I drive. EXCUSE ME? I had to pay $200 for an inspection for finally tell me the altima i bought doesn't have ANY problems. REALLY?

Well guys I completly understand you and I won't NEVER EVER buy a Nissan car.

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kenco
, US
Aug 11, 2015 11:06 am EDT
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I too will never buy a Nissan product. I have the same brake problems as everyone else. My wife drives the car and she is constantly telling me that the brakes are grinding. I myself bought a FORD and have never had any brake issues even with a 4 wheel drive.

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adam abdul
Avon, US
May 03, 2012 7:17 am EDT

I too have a Altima with 50, 000 miles and the back brakes have worn out with rust on the rotors where the brake pads are not even grabbing. I changed the brakes, bled the system and had the rotors turned and the same problem is accurring. Altima Nissans are terribly unsafe! How do they get away with this problem!?

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CD01
, US
Apr 09, 2011 6:16 pm EDT

05' Altima with 34000 miles-.. replaces pads and rotors one year ago (apprx 6, 00 miles) and now the grinding right rear noise again! Found one side on the rear right worn to the rivets and left rear OK.. Font pads still like new.../Nissan what are you hiding ? All the brakes checked out fine, no loss of pressure on four wheels. I'll try the new performance rotors with drilled and slotted holes in both rear wheels, get them dirt cheap on Ebay, same brand as the auto stores... wish me luck.

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Armenta
Spanaway, US
Jan 12, 2011 5:03 pm EST

I have a 2008 Nissan Altima. At 10, 000 miles I had to have the front brakes replaced, at Nissan's expense, due to some kind of defect. Now, my Altima has 36, 000 miles on it and my front brakes are starting to grind, again. I have an appointment with the dealership this weekend in Puyallup, WA, and I am curious as to what the service department at the dealership is going to say. Does not seem normal that my 2008 Altima's front brakes are needing attention again for the second time at 36, 000 miles.

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CARLOS3456
Toronto, CA
Nov 08, 2010 8:53 pm EST

today, exactly today took my altima 06 because of noises...guess what?...front and rear breaks gone, specially the rear ones. Now according to them, I need new pads and rts. THIS WILL BE MY LAST NISSAN!...AND I WILL SPREAD THE WORD AS WELL!

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12:00 am EST

Nissan these are some very bad folks!

North Texas Nissan is a new/used car dealership located in Denton, Texas. I can't think of a single thing that went right about the deal I ended up with. They quoted me a price of $24,500 for a truck on a 39 month purchase (and spent a long time convincing me that this was a great deal, having shorter pay out). Now on this day, I had to be at work because of a meeting and I was in a hurry. My fault. I should have walked out! I was buying the truck for my husband's birthday and figured I was dealing with a reliable firm.

Then I get to the finance guy, a well spoken, attractive young man from Nigeria. Complete with family pictures. I told him, repeatedly and ad finum, that I did no want the extended warranty program. I will extend the warranty when the existing one ends at 35,000 miles. Much cheaper that way. I start signing papers and midway through discover that instead of a 39 month purchase plan, I have a 48 month lease with a baloon payment that makes the car cost somewhere around $37,000. I get very upset and he starts talking about credit and finally mollifies me…I really did want the car for my husband. I get done, I am leaving and they want me to inspect the car. I explain that vision is bad, particularly up close and, since it is for my husband he needs to do. They insist I can't leave without doing so….I do. When my husband looks, he sees the bb hole by the back door I missed, and the bumper dent I also missed. Naturally, they refuse to fix it. Now the final insult to injury. I start reading all my paperwork carefully. On the last document I signed, at the very bottom, is that darned warranty I had refused. The dude slipped it in anyway!

These are some very bad folks! Be very careful when dealing with them and, honestly, I would avoid them like the plague! I have gotten several e-mails from other folks that have had the same problem or similar problem as I had so it sounds like a way of doing business for these guys!

Thanks, Helen

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Sue Guinn
Cleburne, US
Jan 15, 2011 6:13 pm EST

Very bad experience! Bait and switch is their MO. I called about a car listed on the Internet with VIN #. Having to drive 2 hrs to get there I wanted to be sure that the car was still there. I called twice both times was assured that the car was there. When we arrived the car was not there. They offered an older car with more miles and $8, 000 more. We left. As we were driving home we stopped at Grubbs Nisson and purchased a car. Grubbs was a great experience and I would highly recommend them. Avoid Texas Nisson of Grapevine like the plague!

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Pam Freeman
,
Sep 26, 2008 7:11 pm EDT

North Texas Nissan is the last place I would purchase a car from. They are shady characters. I will now be leasing a Altima for 6 years when we talked about 3 year lease.
Since the dealership is out of business the new dealership does not want to clean up their mess. I see on line that North Texas Nissan will full of crooks and and there is a long time of unsatisified customers.

N
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Nick Perry
,
Dec 16, 2007 4:47 pm EST

This lady, helen, obviously does not know what she is talking about. There is no balloon.. it is a residual ... set in stone by nissan that she can refinance at the end of the term IF she decides to keep it.. she can buy, sell , or trade the vehicle in at anytime. This is information that is gone over with someone in the finance department before she signs just like i did. North texas nissan is a very reputable dealership and would recommend anyone to go and get a new vehicle from them just like i did!

Nissan In-depth Review

Overview of Nissan: Nissan is a renowned automobile manufacturer that has been in the industry for several decades. With a strong global presence, Nissan has established itself as a leading brand in the automotive market.

Product Range and Quality: Nissan offers a diverse range of vehicles, catering to various customer preferences and needs. From compact cars to SUVs and electric vehicles, Nissan ensures that there is a model for every type of driver. The quality of Nissan vehicles is commendable, with a focus on durability, performance, and cutting-edge design.

Customer Service and Support: Nissan is committed to providing excellent customer service and support. Their dedicated team is always ready to assist customers with any queries or concerns. Whether it's through phone support, online chat, or in-person assistance, Nissan ensures that their customers receive prompt and satisfactory service.

Pricing and Value for Money: Nissan offers competitive pricing for their vehicles, providing customers with value for their money. With a range of features and advanced technologies, Nissan vehicles offer a great balance between price and quality.

Innovation and Technology: Nissan is at the forefront of automotive innovation and technology. They continuously strive to incorporate the latest advancements in their vehicles, such as intelligent safety features, connectivity options, and eco-friendly technologies. This commitment to innovation sets Nissan apart from its competitors.

Environmental Sustainability: Nissan is dedicated to environmental sustainability and reducing their carbon footprint. They have made significant strides in developing electric vehicles, promoting renewable energy sources, and implementing eco-friendly manufacturing processes. Nissan's commitment to sustainability is commendable.

Reputation and Brand Image: Nissan has built a strong reputation and brand image over the years. Known for their reliability, performance, and stylish designs, Nissan vehicles are highly regarded by customers and automotive enthusiasts alike.

Safety Features and Ratings: Nissan prioritizes safety and equips their vehicles with advanced safety features. Their commitment to safety is evident in their high safety ratings and recognition from reputable organizations. Customers can trust Nissan to provide a safe driving experience.

Reliability and Durability: Nissan vehicles are known for their reliability and durability. With rigorous testing and quality control measures, Nissan ensures that their vehicles can withstand various driving conditions and provide long-lasting performance.

User Experience and Interface: Nissan focuses on providing a seamless user experience and intuitive interface in their vehicles. From user-friendly infotainment systems to ergonomic controls, Nissan prioritizes driver comfort and convenience.

Availability and Accessibility: Nissan vehicles are widely available and accessible through their extensive network of dealerships and authorized distributors. Customers can easily find a Nissan dealership in their area and explore the range of vehicles on offer.

After-Sales Service and Maintenance: Nissan provides comprehensive after-sales service and maintenance support. Their authorized service centers are equipped with skilled technicians who ensure that Nissan vehicles receive the best care and attention.

Comparison with Competitors: When compared to its competitors, Nissan stands out with its wide range of vehicles, innovative technologies, and strong reputation for reliability. Customers can confidently choose Nissan over other brands in the market.

Customer Reviews and Testimonials: Nissan has received positive customer reviews and testimonials, highlighting their satisfaction with the performance, quality, and overall experience of owning a Nissan vehicle. These reviews serve as a testament to Nissan's commitment to customer satisfaction.

Awards and Recognitions: Nissan has been recognized with numerous awards for their vehicles, innovation, and sustainability efforts. These accolades further validate Nissan's position as a leading automotive brand.

Social Responsibility and Community Involvement: Nissan actively engages in social responsibility initiatives and community involvement. They support various charitable organizations and contribute to the betterment of society, showcasing their commitment to making a positive impact beyond the automotive industry.

Financial Stability and Performance: Nissan has demonstrated financial stability and consistent performance in the automotive market. Their strong financial position ensures that customers can rely on Nissan for long-term support and service.

Global Presence and Expansion: With a global presence, Nissan has expanded its operations to various countries, making their vehicles accessible to customers worldwide. This global reach showcases Nissan's commitment to serving a diverse customer base.

Partnerships and Collaborations: Nissan has established partnerships and collaborations with other industry leaders to drive innovation and develop cutting-edge technologies. These collaborations enable Nissan to stay at the forefront of automotive advancements.

Conclusion and Recommendation: Overall, Nissan is a reputable and reliable automotive brand that offers a diverse range of high-quality vehicles. With their commitment to innovation, sustainability, and customer satisfaction, Nissan is a recommended choice for those in search of a dependable and technologically advanced vehicle.

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Phone numbers

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Website

www.nissan-global.com

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