2005 Chrysler Pacifica / major auto defect

Auburn Hills, MI, United States

Engine cradle/subframe literally rotting away under my 2005 Chrysler Pacifica. Chrysler indicated that this defect repair is not being covered by their company despite their acknowledgement of the problem. I called customer service at the corporate level on 1/10/15. The representative encouraged me to write to:

Richard Thornton, Head of Operations Customer Care
Chrysler Group, LLC
CIMS [protected]
800 Chrysler Dr.
Auburn Hills, MI 48326

Jan 11, 2015

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