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2000 Sofa Factory / Defective Furniture- Horrible Cust. Service

1 Las Vegas, NV, United States Review updated:
Contact information:
Phone: 702-893-1400

2000 Sofa Factory - HORRIBLE CUSTOMER SERVICE
The Furniture we ordered from 2000 Sofa Factory was soft and comfortable in the store. What was delivered to us on 5-14-08 was a chair, couch, loveseat that were hard and very uncomfortable w/recliner mechanisms that won't close right. After repeated calls to their customer service dept., their repair tech came to our home on 6-10-08 and sprayed silicon on the recliner mechanisms. "See if that helps" he said. The "repair" accomplished nothing. The recliners still won't close. Their sales person told us to "jump up and down on the cushions to soften them".


When you call to express your disatisfaction, you cannot talk to the owner or manager because no one at their store seems to know who management is. We have had to bring in our lawyer and our credit card company to assist us in getting a refund ($2300.). The defective furniture is going in our garage and we are going to Penney's or a reputable store to purchase a new family room set.

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Comments

  • Bo
      12th of Nov, 2008
    0 Votes

    We also were very excited about the material, the style, the price, and the sales woman while in the store. As a matter of fact for several months. However, after a few months we had some serious problems with the mechanisms in the recliners. If you call, you have to leave a message. Then I found out that one by one, stores in las vegas were closing. The new management didn't seem to know who to talk to to take care of my warently work except for me to leave another message. Today, I called ALL the locations in las vegas, they have now closed down, and the customer service line has been disconnected.
    We spend $3500 on out furniture. Ouch is rich.

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