1Time airline / It's shocking how badly the airline is run and that they care so little about customers
I recently used a 1time flight from Jhb to dbn on a friday night. The flight was delayed by 4 hours due to either a delay with the flight from the previous flight or technical problems with the flight. The situation was very poorly handled. 1time knew early enough to probably contact passengers to let them know early, also there was no management on site to deal with the situation. 1time thereafter gave me a voucher of R450 to use on my next flight. This seemed good until i realised what the terms and conditions were.
The voucher had to be used within 3 months, also it could not be used at 'peak' times. This meant I could not use it on a thursday night, friday night or basically any flights in afternoons. This felt like a real rip off since I assumed peak times meant long weekends and not every single flight that could possibly be convenient. Would have preferred a smaller voucher that could have been used anytime.
It's shocking how badly the airline is run and that they care so little about customers. The voucher was just given to make it seem like they giving a benefit.