I sent you an email earlier, and I would like to have you call me directly to see if we can resolve this issue for you. the paint issues that one of our suppliers is having are beyond our control, and this may be the reason that you have received the same reply. Any request to refund an order is dealt with immediately and I would like to do so for you as well; please call me directly at 720-891-4888, if I do not answer please leave a message as this is my direct line, and my messages are answered as soon as I am off the phone.
I tried t ofind an order under the name Bill Erickson, and we have never had anyone by that name place an order with us.
I await your call or email.
1Tail Customer Service